System Manual
Page 5
TROUBLESHOOTING & FAQS APPENDICES Appendix 1: Setup and Activation 140 Appendix 2: Connections to TV & Equipment 141 Appendix 3: Receiver Front and Back Panels 151 Appendix 4: How to Network Your HD ... High-Definition 162 Index 168 Icon Reference 174 Troubleshooting Tips 102 Frequently Asked Questions 105 CHAPTER 9: WARRANTY AND OTHER INFO Limited 90-Day Warranty 122 DIRECTV PROTECTION PLAN 125 FCC Customer Information 126 TERMS AND CONDITIONS FOR USE OF SOFTWARE ("TERMS 129 5 Favorite Channels 90 Help 91 CHAPTER 7 - GENIE™ HD...
TROUBLESHOOTING & FAQS APPENDICES Appendix 1: Setup and Activation 140 Appendix 2: Connections to TV & Equipment 141 Appendix 3: Receiver Front and Back Panels 151 Appendix 4: How to Network Your HD ... High-Definition 162 Index 168 Icon Reference 174 Troubleshooting Tips 102 Frequently Asked Questions 105 CHAPTER 9: WARRANTY AND OTHER INFO Limited 90-Day Warranty 122 DIRECTV PROTECTION PLAN 125 FCC Customer Information 126 TERMS AND CONDITIONS FOR USE OF SOFTWARE ("TERMS 129 5 Favorite Channels 90 Help 91 CHAPTER 7 - GENIE™ HD...
System Manual
Page 91
You can also find answers to access the interactive DIRECTV Customer Information Channel. Watch videos on DIRECTV's Answer Center at support.directv.com. SETTINGS & HELP Select a category folder to . HELP 91 CHAPTER 6 - To exit the Customer Information channel, press CHAN UP/DOWN, press .... For helpful information about your receiver, as well as your questions on a variety of topics, such as frequently asked questions (FAQs), press MENU, select "Settings & Help", then select "Help". Tune to Channel 1 to all your remote control, receiver features, and troubleshooting.
You can also find answers to access the interactive DIRECTV Customer Information Channel. Watch videos on DIRECTV's Answer Center at support.directv.com. SETTINGS & HELP Select a category folder to . HELP 91 CHAPTER 6 - To exit the Customer Information channel, press CHAN UP/DOWN, press .... For helpful information about your receiver, as well as your questions on a variety of topics, such as frequently asked questions (FAQs), press MENU, select "Settings & Help", then select "Help". Tune to Channel 1 to all your remote control, receiver features, and troubleshooting.
System Manual
Page 101
CHAPTER 8 - TROUBLESHOOTING & FAQS Troubleshooting Tips 102 Reset Your Receiver 102 Reauthorize Your Receiver 102 System Software Updates 103 Onscreen Messages 103 Run the System Test 104 Frequently Asked Questions 105 101 TROUBLESHOOTING & FAQS CHAPTER 8 -
CHAPTER 8 - TROUBLESHOOTING & FAQS Troubleshooting Tips 102 Reset Your Receiver 102 Reauthorize Your Receiver 102 System Software Updates 103 Onscreen Messages 103 Run the System Test 104 Frequently Asked Questions 105 101 TROUBLESHOOTING & FAQS CHAPTER 8 -
System Manual
Page 103
... in progress, channels, interactive functions and applications will temporarily become unavailable. Go to the one on the right. TROUBLESHOOTING & FAQS Once the receiver download and/or reset is complete, the receiver may be allowed to proceed when possible. The top line ... CHAPTER 8 - When a download is not in your receiver to improve performance and upgrade features and functions. SYSTEM SOFTWARE UPDATES DIRECTV periodically sends system software updates to your programming package. The receiver will occur automatically. After the download is complete, you the option...
... in progress, channels, interactive functions and applications will temporarily become unavailable. Go to the one on the right. TROUBLESHOOTING & FAQS Once the receiver download and/or reset is complete, the receiver may be allowed to proceed when possible. The top line ... CHAPTER 8 - When a download is not in your receiver to improve performance and upgrade features and functions. SYSTEM SOFTWARE UPDATES DIRECTV periodically sends system software updates to your programming package. The receiver will occur automatically. After the download is complete, you the option...
System Manual
Page 105
... is coming from the source. CHAPTER 8 - Wait for the weather to clear and your signal should contact a professional to remove them or a DIRECTV installer at 1.800.531.5000. 105 Check Satellite (SAT-IN) Connections Coaxial Satellite Cable If the problem is lower than 70 (60 or lower ...on HD receivers) on any others), wait for the broadcasting channel to the satellite. TROUBLESHOOTING & FAQS Possible Causes: Severe weather (rain, snow, hail etc.) may be an obstruction to your dish (debris, snow, ice, etc.) or a building or...
... is coming from the source. CHAPTER 8 - Wait for the weather to clear and your signal should contact a professional to remove them or a DIRECTV installer at 1.800.531.5000. 105 Check Satellite (SAT-IN) Connections Coaxial Satellite Cable If the problem is lower than 70 (60 or lower ...on HD receivers) on any others), wait for the broadcasting channel to the satellite. TROUBLESHOOTING & FAQS Possible Causes: Severe weather (rain, snow, hail etc.) may be an obstruction to your dish (debris, snow, ice, etc.) or a building or...
System Manual
Page 107
...the remote control is in the correct position. 107 Possible Causes: Weak batteries are trying to operate a device other than the DIRECTV DVR that you have programmed the remote to control, make sure the MODE switch is in the remote control. Remote Battery Compartment ... than your TV supports. If it doesn't, make sure you first slide the MODE switch to one your DIRECTV Receiver? Trying to the channel. CHAPTER 8 - TROUBLESHOOTING & FAQS Solution: Check that nothing is programmed for that component. If you press a valid key for the component ...
...the remote control is in the correct position. 107 Possible Causes: Weak batteries are trying to operate a device other than the DIRECTV DVR that you have programmed the remote to control, make sure the MODE switch is in the remote control. Remote Battery Compartment ... than your TV supports. If it doesn't, make sure you first slide the MODE switch to one your DIRECTV Receiver? Trying to the channel. CHAPTER 8 - TROUBLESHOOTING & FAQS Solution: Check that nothing is programmed for that component. If you press a valid key for the component ...
System Manual
Page 109
...channel is no light, make sure batteries are inserted with remote. You will need to complete this channel. If the receiver turns on directv.com to be solid green when the PWR button on ? If there is not part of your programming package, try reauthorizing your ...that has continuous power. Solutions If the channel is part of your programming package, you 're trying to directv.com/reauthorize and follow the onscreen instructions. CHAPTER 8 - TROUBLESHOOTING & FAQS FREQUENTLY ASKED QUESTIONS If your package online or call 1.800.531.5000. Some power strips have energy saving...
...channel is no light, make sure batteries are inserted with remote. You will need to complete this channel. If the receiver turns on directv.com to be solid green when the PWR button on ? If there is not part of your programming package, try reauthorizing your ...that has continuous power. Solutions If the channel is part of your programming package, you 're trying to directv.com/reauthorize and follow the onscreen instructions. CHAPTER 8 - TROUBLESHOOTING & FAQS FREQUENTLY ASKED QUESTIONS If your package online or call 1.800.531.5000. Some power strips have energy saving...
System Manual
Page 111
... sound system. Solution: Verify "MUTE" button not activated. Did volume meter display on the front of the DIRECTV Receiver. Also, many TVs do not support the 24 frame-per-second rate DIRECTV provides. TROUBLESHOOTING & FAQS FREQUENTLY ASKED QUESTIONS If the issue continues, reset your TV. Select the "Reset" item from the left menu...
... sound system. Solution: Verify "MUTE" button not activated. Did volume meter display on the front of the DIRECTV Receiver. Also, many TVs do not support the 24 frame-per-second rate DIRECTV provides. TROUBLESHOOTING & FAQS FREQUENTLY ASKED QUESTIONS If the issue continues, reset your TV. Select the "Reset" item from the left menu...
System Manual
Page 113
...? CHAPTER 8 - Wait 30 seconds for internal circuits to go into a standby state. TROUBLESHOOTING & FAQS FREQUENTLY ASKED QUESTIONS Q: Why does my DIRECTV® Receiver turn your DIRECTV® Receiver back on your parental lock code at the prompt. Possible Causes: Excessive heat may have...to a different channel without a remote control command. Possible Causes: A scheduled recording may have been activated on and enter your DIRECTV® Receiver. Your TV's timer may have blown a circuit breaker or be about to begin, so the receiver is changing channels to ...
...? CHAPTER 8 - Wait 30 seconds for internal circuits to go into a standby state. TROUBLESHOOTING & FAQS FREQUENTLY ASKED QUESTIONS Q: Why does my DIRECTV® Receiver turn your DIRECTV® Receiver back on your parental lock code at the prompt. Possible Causes: Excessive heat may have...to a different channel without a remote control command. Possible Causes: A scheduled recording may have been activated on and enter your DIRECTV® Receiver. Your TV's timer may have blown a circuit breaker or be about to begin, so the receiver is changing channels to ...
System Manual
Page 115
... after it is Caller ID not working? If you must press MENU, select "Extras", then "Caller ID", then "Turn On Notices". TROUBLESHOOTING & FAQS FREQUENTLY ASKED QUESTIONS Q: Why is not listed in the Prioritizer. The Caller ID feature in . Turn on Caller ID notification. Press MENU, select "... been blocked by pressing RECORD on your TV screen when phone calls come in your wireless phone jack transmits Caller ID information. Verify that your DIRECTV® Receiver is turned off. Q: Why didn't a program I tried to watch later, but it recorded. You wanted to record a program to...
... after it is Caller ID not working? If you must press MENU, select "Extras", then "Caller ID", then "Turn On Notices". TROUBLESHOOTING & FAQS FREQUENTLY ASKED QUESTIONS Q: Why is not listed in the Prioritizer. The Caller ID feature in . Turn on Caller ID notification. Press MENU, select "... been blocked by pressing RECORD on your TV screen when phone calls come in your wireless phone jack transmits Caller ID information. Verify that your DIRECTV® Receiver is turned off. Q: Why didn't a program I tried to watch later, but it recorded. You wanted to record a program to...
System Manual
Page 117
..., the event may have manually ended the recording. The hard drive on your start and end times. CHAPTER 8 - Why? The receiver may have recorded. TROUBLESHOOTING & FAQS FREQUENTLY ASKED QUESTIONS Q: I recorded a program and the recording got cut off just before I missed the last bit of the recording in the My Playlist screen...
..., the event may have manually ended the recording. The hard drive on your start and end times. CHAPTER 8 - Why? The receiver may have recorded. TROUBLESHOOTING & FAQS FREQUENTLY ASKED QUESTIONS Q: I recorded a program and the recording got cut off just before I missed the last bit of the recording in the My Playlist screen...
System Manual
Page 119
...on the front of the receiver until 480i or 480p is set to HD resolutions such as, 720p, 1080i or 1080p. CHAPTER 8 - TROUBLESHOOTING & FAQS FREQUENTLY ASKED QUESTIONS Q: Why can I see a message that the resolution setting needs to 480i or 480p by pressing the RES button on the same... Possible Causes: You have the receiver set to your receiver to 720p, 1080i, or 1080p, DIRECTV screens and menus ("user interface") will not appear on my TV? Turn "Native" Off. To see DIRECTV menus and screens on Standard Definition (SD) outputs. You are not HD. Follow the onscreen ...
...on the front of the receiver until 480i or 480p is set to HD resolutions such as, 720p, 1080i or 1080p. CHAPTER 8 - TROUBLESHOOTING & FAQS FREQUENTLY ASKED QUESTIONS Q: Why can I see a message that the resolution setting needs to 480i or 480p by pressing the RES button on the same... Possible Causes: You have the receiver set to your receiver to 720p, 1080i, or 1080p, DIRECTV screens and menus ("user interface") will not appear on my TV? Turn "Native" Off. To see DIRECTV menus and screens on Standard Definition (SD) outputs. You are not HD. Follow the onscreen ...
System Manual
Page 168
... Buttons - 11 Digital Audio - 99, 144, 149, 154 DIRECTV Active Channel - 26, 56, 57, 98, 176 DIRECTV Cinema - 118, 155, 156, 157, 159, 175 DIRECTV® DoublePlay™ - 63 DIRECTV Everywhere™ - 53, 74 DIRECTV Mode - 107, 109 DIRECTV Protection Plan - 98, 125 DIRECTV™ Mobile Apps - 73, 74 DIRECTV® Whole-Home DVR Service 66, 67, 68..., 154, 155, 156, 157, 159 Exit - 11, 43, 61, 96, 176 Extras - 15, 25, 26, 53, 55, 56, 57, 58, 59, 60, 61, 62, 115 F FAQs - 91, 101, 105, 106, 107, 108, 109, 110, 111, 112, 113, 114, 115, 116, 117, 118, 119 Favorite Channels - 15, 17, 20, 21, 22, 26...
... Buttons - 11 Digital Audio - 99, 144, 149, 154 DIRECTV Active Channel - 26, 56, 57, 98, 176 DIRECTV Cinema - 118, 155, 156, 157, 159, 175 DIRECTV® DoublePlay™ - 63 DIRECTV Everywhere™ - 53, 74 DIRECTV Mode - 107, 109 DIRECTV Protection Plan - 98, 125 DIRECTV™ Mobile Apps - 73, 74 DIRECTV® Whole-Home DVR Service 66, 67, 68..., 154, 155, 156, 157, 159 Exit - 11, 43, 61, 96, 176 Extras - 15, 25, 26, 53, 55, 56, 57, 58, 59, 60, 61, 62, 115 F FAQs - 91, 101, 105, 106, 107, 108, 109, 110, 111, 112, 113, 114, 115, 116, 117, 118, 119 Favorite Channels - 15, 17, 20, 21, 22, 26...