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... 58 Setting Up Your Voicemail Box 58 Accessing Voicemail 59 Voicemail Options 60 Chapter 3: Using Advanced Phone Features 63 Configuring Privacy Features 64 Enabling and Using Dial Assistance 66 Creating and Using Personal Speed Dials 67 Adjusting Your Display Screen 69 Configuring the Phone Screen Saver 71 Customizing the Ring Tones for Your Extensions 75 Using Star Codes on Cisco IP Phones 76 Using the Interactive Voice Response Menu on Cisco SPA301 and Cisco SPA501G 79 Connecting a Cisco SPA525 Model Phone to the Wireless Voice Network 80 Using the Cisco SPA...
... 58 Setting Up Your Voicemail Box 58 Accessing Voicemail 59 Voicemail Options 60 Chapter 3: Using Advanced Phone Features 63 Configuring Privacy Features 64 Enabling and Using Dial Assistance 66 Creating and Using Personal Speed Dials 67 Adjusting Your Display Screen 69 Configuring the Phone Screen Saver 71 Customizing the Ring Tones for Your Extensions 75 Using Star Codes on Cisco IP Phones 76 Using the Interactive Voice Response Menu on Cisco SPA301 and Cisco SPA501G 79 Connecting a Cisco SPA525 Model Phone to the Wireless Voice Network 80 Using the Cisco SPA...
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..., speed dialing, call transfers, conference calls, intercom calls, and voicemail access. Cisco SPA300 and SPA500 Series IP Phones with the outside world, whether through Ethernet ports. Do not spray or pour cleaning solution directly onto the hardware unit. Depending on the phone model, the phone may receive power from an Ethernet switch on the phone model, you can make and receive calls with the handset, the built-in speaker, or a compatible third-party headset that you can connect to a wireless voice network...
..., speed dialing, call transfers, conference calls, intercom calls, and voicemail access. Cisco SPA300 and SPA500 Series IP Phones with the outside world, whether through Ethernet ports. Do not spray or pour cleaning solution directly onto the hardware unit. Depending on the phone model, the phone may receive power from an Ethernet switch on the phone model, you can make and receive calls with the handset, the built-in speaker, or a compatible third-party headset that you can connect to a wireless voice network...
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... following page) Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 9 Note: This model does not have a new voicemail message. Note that can be used to place or receive calls, and there are no new voicemail messages. • Red (solid): You have a speaker or a headset port. Getting Started Phone Features 1 Phone Components of two fast flashes): Your phone has temporarily lost its Ethernet connection. (continues on hold. • Red (series of Cisco SPA301 # Phone Feature 1. Handset 2. Message Waiting/Status Indicator...
... following page) Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 9 Note: This model does not have a new voicemail message. Note that can be used to place or receive calls, and there are no new voicemail messages. • Red (solid): You have a speaker or a headset port. Getting Started Phone Features 1 Phone Components of two fast flashes): Your phone has temporarily lost its Ethernet connection. (continues on hold. • Red (series of Cisco SPA301 # Phone Feature 1. Handset 2. Message Waiting/Status Indicator...
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... transfer a call control system. Getting Started Phone Features 1 # Phone Feature Description Message Waiting/Status Indicator (continued) • Orange (solid): Your phone is not registered to turn the ringer off. 4. Ringer switch Push to the On position to the call , press FLASH . Then enter the extension number or phone number. This occurs when the phone is rebooting and has not yet registered. • Orange (fast flashing): Your phone's firmware is upgrading. • Orange (slow flashing): Your phone is downloading firmware. • Orange (series...
... transfer a call control system. Getting Started Phone Features 1 # Phone Feature Description Message Waiting/Status Indicator (continued) • Orange (solid): Your phone is not registered to turn the ringer off. 4. Ringer switch Push to the On position to the call , press FLASH . Then enter the extension number or phone number. This occurs when the phone is rebooting and has not yet registered. • Orange (fast flashing): Your phone's firmware is upgrading. • Orange (slow flashing): Your phone is downloading firmware. • Orange (series...
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... the phone state and user inputs. 4. Cisco SPA509G Paper labels are provided. Indicator • Unlit: You have an incoming call. 3. Screen Not available on Cisco SPA501G Displays information, softkeys, menus, or settings, depending on Cisco SPA502G May be configured as configured by your Feature Buttons for extensions, shared phone lines, or programmable features, as personal speed dials. For more information, see Using Softkeys to place and answer calls. 2. Unused buttons can be used to Handle Calls, page 17...
... the phone state and user inputs. 4. Cisco SPA509G Paper labels are provided. Indicator • Unlit: You have an incoming call. 3. Screen Not available on Cisco SPA501G Displays information, softkeys, menus, or settings, depending on Cisco SPA502G May be configured as configured by your Feature Buttons for extensions, shared phone lines, or programmable features, as personal speed dials. For more information, see Using Softkeys to place and answer calls. 2. Unused buttons can be used to Handle Calls, page 17...
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... Started Phone Features 1 # Phone Feature Description 7. Note: Cisco SPA525G/G2 includes a Center Select button that the network connection cannot be found. Mute button 12. Note: For the Cisco SPA501G, this button accesses the Interactive Voice Response menu. Adjusts the volume of the active audio device (handset, headset, or speaker) or ringer volume (when the phone is ringing or the phone is idle). Press + to the connected caller. Setup button 11. For more information, see Using the Interactive Voice Response Menu on the screen. 8. to set...
... Started Phone Features 1 # Phone Feature Description 7. Note: Cisco SPA525G/G2 includes a Center Select button that the network connection cannot be found. Mute button 12. Note: For the Cisco SPA501G, this button accesses the Interactive Voice Response menu. Adjusts the volume of the active audio device (handset, headset, or speaker) or ringer volume (when the phone is ringing or the phone is idle). Press + to the connected caller. Setup button 11. For more information, see Using the Interactive Voice Response Menu on the screen. 8. to set...
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... the headset port on Cisco SPA525G/G2 only To enable Bluetooth: 1. Getting Started Connecting Wired and Wireless Headsets (Optional) 1 Connecting Wired and Wireless Headsets (Optional) The IP phones support wired and wireless headsets from the headset into the phone (non-BlueTooth) headset port on the back of headset may require different steps for connection. Each brand and type of the IP Phone. Press Save . For the latest supported models, contact your particular headset for more information. Task Instructions Connecting a wired headset Connect...
... the headset port on Cisco SPA525G/G2 only To enable Bluetooth: 1. Getting Started Connecting Wired and Wireless Headsets (Optional) 1 Connecting Wired and Wireless Headsets (Optional) The IP phones support wired and wireless headsets from the headset into the phone (non-BlueTooth) headset port on the back of headset may require different steps for connection. Each brand and type of the IP Phone. Press Save . For the latest supported models, contact your particular headset for more information. Task Instructions Connecting a wired headset Connect...
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... screen, press this phone. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 18 Press to end the active call , press Join . Also see Conf. Displays the Missed Calls list. Also see Pickup. To exit the conference and allow the other callers to continue the call . To dial a selected number, press Dial . Press Forward to edit a misdialed number or change the dialing prefix. Use the navigation button to select a call on hold...
... screen, press this phone. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 18 Press to end the active call , press Join . Also see Conf. Displays the Missed Calls list. Also see Pickup. To exit the conference and allow the other callers to continue the call . To dial a selected number, press Dial . Press Forward to edit a misdialed number or change the dialing prefix. Use the navigation button to select a call on hold...
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... same extension number to monitor and manage calls. Getting Started Using Your Line Buttons 1 Using Your Line Buttons Line buttons are used for one or more information, see Status Indicators. • Each shared line supports two concurrent calls. • If the line is available (unlit), you must enter an access code (typically 9 ) before dialing an external number. NOTE The phone also may have a personal extension only. Not available on page 21). Your phone may display a name, a port number, or a phone number...
... same extension number to monitor and manage calls. Getting Started Using Your Line Buttons 1 Using Your Line Buttons Line buttons are used for one or more information, see Status Indicators. • Each shared line supports two concurrent calls. • If the line is available (unlit), you must enter an access code (typically 9 ) before dialing an external number. NOTE The phone also may have a personal extension only. Not available on page 21). Your phone may display a name, a port number, or a phone number...
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... a blind transfer, with no opportunity to talk to the other party or to a call on hold in effect. • Call Park Slot: During an active call, press this button to the specified user or telephone number. Getting Started Using the Feature Buttons 1 Status Indicators For shared lines, shared extensions, and paired phones, the line button indicates the status. • Unlit: Idle. During an active call, you end the call, normal caller ID settings are in...
... a blind transfer, with no opportunity to talk to the other party or to a call on hold in effect. • Call Park Slot: During an active call, press this button to the specified user or telephone number. Getting Started Using the Feature Buttons 1 Status Indicators For shared lines, shared extensions, and paired phones, the line button indicates the status. • Unlit: Idle. During an active call, you end the call, normal caller ID settings are in...
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... phone line.) Task Deleting a character Deleting all characters Cisco SPA50xG models Cisco SPA525G/G2 Moving the cursor in a field Cisco SPA50xG models Cisco SPA525G/G2 Changing the mode to numbers or letters Cisco SPA50xG models Instructions If you make a mistake when entering a number, you need to change the mode, use these softkeys: • Num: numeric • Alpha: alphanumeric Note: You may need to press the right-arrow or leftarrow button to erase your phone service. (A dialing...
... phone line.) Task Deleting a character Deleting all characters Cisco SPA50xG models Cisco SPA525G/G2 Moving the cursor in a field Cisco SPA50xG models Cisco SPA525G/G2 Changing the mode to numbers or letters Cisco SPA50xG models Instructions If you make a mistake when entering a number, you need to change the mode, use these softkeys: • Num: numeric • Alpha: alphanumeric Note: You may need to press the right-arrow or leftarrow button to erase your phone service. (A dialing...
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... Enabling or Disabling Call Waiting, page 45 • Picking Up a Call for Another Extension, page 46 • Parking a Call, page 47 • Creating a Three-Way Conference Call, page 49 • Using the Phone Directories, page 50 • Using the Call History Lists, page 54 • Setting or Changing a Phone Password, page 56 • Using the Voicemail System, page 58 NOTE Before using your phone's basic functions. Cisco SPA300 and SPA500 Series IP Phones with the phone components, softkeys, and line/feature buttons. 2 Using Basic Phone Functions This chapter provides instructions...
... Enabling or Disabling Call Waiting, page 45 • Picking Up a Call for Another Extension, page 46 • Parking a Call, page 47 • Creating a Three-Way Conference Call, page 49 • Using the Phone Directories, page 50 • Using the Call History Lists, page 54 • Setting or Changing a Phone Password, page 56 • Using the Voicemail System, page 58 NOTE Before using your phone's basic functions. Cisco SPA300 and SPA500 Series IP Phones with the phone components, softkeys, and line/feature buttons. 2 Using Basic Phone Functions This chapter provides instructions...
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... speaker during a call Switching from the handset to a headset during a call , select an audio device: the handset, the built-in speaker, or a compatible third-party headset that the button is lit. Place the handset on page 15. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 27 Press or the line button (if the speaker is used at a time. Not available on Cisco SPA301 Press on or off hook. The handset...
... speaker during a call Switching from the handset to a headset during a call , select an audio device: the handset, the built-in speaker, or a compatible third-party headset that the button is lit. Place the handset on page 15. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 27 Press or the line button (if the speaker is used at a time. Not available on Cisco SPA301 Press on or off hook. The handset...
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... Number (by default, voicemail). The caller hears a series of the screen. Answering a second call during an active call Instructions Options: • Lift the handset, press button (if applicable). Press the button again to select a line. All other models Press the flashing line button. Task Answering a call • If multiple lines are ringing, press the line button to toggle between the two calls. A white border indicates the active call on hold (if configured). For information about setting the Call No Answer Number, see Forwarding All Calls, page 43. Cisco...
... Number (by default, voicemail). The caller hears a series of the screen. Answering a second call during an active call Instructions Options: • Lift the handset, press button (if applicable). Press the button again to select a line. All other models Press the flashing line button. Task Answering a call • If multiple lines are ringing, press the line button to toggle between the two calls. A white border indicates the active call on hold (if configured). For information about setting the Call No Answer Number, see Forwarding All Calls, page 43. Cisco...
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... line button to toggle between the two calls, press FLASH twice. Press the line button to toggle between two calls on the same line If you are on a call and receive a new call Instructions Replace the handset, or press the speaker or headset button. The information for both calls appears on the screen. The active call has no border, and the status is shown as Holding. Cisco SPA300 and SPA500 Series IP Phones with Cisco...
... line button to toggle between the two calls, press FLASH twice. Press the line button to toggle between two calls on the same line If you are on a call and receive a new call Instructions Replace the handset, or press the speaker or headset button. The information for both calls appears on the screen. The active call has no border, and the status is shown as Holding. Cisco SPA300 and SPA500 Series IP Phones with Cisco...
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... Setup menu Cisco SPA50xG models Enabling or disabling Do Not Disturb by using the softkey Instructions • To enable: Press Dnd . Scroll to close the menu. 1. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 44 Using Basic Phone Functions Setting Do Not Disturb 2 Setting Do Not Disturb Use the Do Not Disturb feature to prevent incoming calls from ringing your phone. • Calls to your personal extensions are forwarded to the specified Call Forward Busy/No Answer number. • Intercom calls and pages are blocked. • Calls...
... Setup menu Cisco SPA50xG models Enabling or disabling Do Not Disturb by using the softkey Instructions • To enable: Press Dnd . Scroll to close the menu. 1. Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 44 Using Basic Phone Functions Setting Do Not Disturb 2 Setting Do Not Disturb Use the Do Not Disturb feature to prevent incoming calls from ringing your phone. • Calls to your personal extensions are forwarded to the specified Call Forward Busy/No Answer number. • Intercom calls and pages are blocked. • Calls...
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..., see Using Your Contact List (Personal Address Book), page 51. Select one of these sub-directories: • Internal Directory: All internal numbers, including system extensions, personal extensions, shared extensions, paging groups, and hunt groups • External Directory: External phone numbers that rang this phone but were unanswered. Redial List: Extensions and phone numbers that were received recently on Cisco SPA301 or Cisco SPA501G Task Choosing a list Cisco SPA50xG models Instructions Press , and then select Call History. Answered Calls: Caller ID information for calls that...
..., see Using Your Contact List (Personal Address Book), page 51. Select one of these sub-directories: • Internal Directory: All internal numbers, including system extensions, personal extensions, shared extensions, paging groups, and hunt groups • External Directory: External phone numbers that rang this phone but were unanswered. Redial List: Extensions and phone numbers that were received recently on Cisco SPA301 or Cisco SPA501G Task Choosing a list Cisco SPA50xG models Instructions Press , and then select Call History. Answered Calls: Caller ID information for calls that...
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... then press Save . 6. The phone displays similar numbers that you place calls, the screen will display phone numbers based on Cisco SPA301 or Cisco SPA501G. Using Advanced Phone Features Enabling and Using Dial Assistance 3 Enabling and Using Dial Assistance If you enable dial assistance, when you have dialed in the Directory and Call History lists. Not available on the best matched entries in the past. 2. Task Instructions Enabling or disabling dial assistance Cisco SPA50xG models 1. Press . 2. Choose Dial Assistance, and then press Edit...
... then press Save . 6. The phone displays similar numbers that you place calls, the screen will display phone numbers based on Cisco SPA301 or Cisco SPA501G. Using Advanced Phone Features Enabling and Using Dial Assistance 3 Enabling and Using Dial Assistance If you enable dial assistance, when you have dialed in the Directory and Call History lists. Not available on the best matched entries in the past. 2. Task Instructions Enabling or disabling dial assistance Cisco SPA50xG models 1. Press . 2. Choose Dial Assistance, and then press Edit...
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... idle before the screen saver starts. 5. Select User Preferences. 3. Press . 2. Select Screen Saver Mode. 3. Setting the timer for the phone to wait before it begins. Press Save . 1. Press Cancel to choose Yes (screen saver is enabled) or No (screen saver is disabled). Press . 2. Using Advanced Phone Features Adjusting Your Display Screen 3 Configuring the Phone Screen Saver You can enable your screen saver Cisco SPA50xG models Instructions 1. Scroll to close the menu. Press Cancel to Enable Screen Saver, and then...
... idle before the screen saver starts. 5. Select User Preferences. 3. Press . 2. Select Screen Saver Mode. 3. Setting the timer for the phone to wait before it begins. Press Save . 1. Press Cancel to choose Yes (screen saver is enabled) or No (screen saver is disabled). Press . 2. Using Advanced Phone Features Adjusting Your Display Screen 3 Configuring the Phone Screen Saver You can enable your screen saver Cisco SPA50xG models Instructions 1. Scroll to close the menu. Press Cancel to Enable Screen Saver, and then...
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... of an analog phone is ideal for use as 9 to get an outside line. It also can dial another number, or set aside the receiver. Refer to a power loss. You may need to place a call on Analog Phones Task Placing a call Answering a call Holding and resuming a call , press the flash hook button again. Lift the receiver, or activate the speaker, if applicable. To resume the call Instructions 1. Dial an extension number or an external...
... of an analog phone is ideal for use as 9 to get an outside line. It also can dial another number, or set aside the receiver. Refer to a power loss. You may need to place a call on Analog Phones Task Placing a call Answering a call Holding and resuming a call , press the flash hook button again. Lift the receiver, or activate the speaker, if applicable. To resume the call Instructions 1. Dial an extension number or an external...