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... Canada Statement 5 Chapter 1: Getting Started 6 About This Document 6 Overview of the Cisco Small Business Pro IP Phones 8 Caring for Your Phone 9 Understanding Your Phone's Lines and Buttons 10 Phone Components 10 Softkey Buttons 12 Using Keypad Shortcuts 14 Chapter 2: Installing Your Phone 15 Before You Begin 15 Phone Connections 16 Connecting the Handset 17 Installing the Stand (Optional) 17...
... Canada Statement 5 Chapter 1: Getting Started 6 About This Document 6 Overview of the Cisco Small Business Pro IP Phones 8 Caring for Your Phone 9 Understanding Your Phone's Lines and Buttons 10 Phone Components 10 Softkey Buttons 12 Using Keypad Shortcuts 14 Chapter 2: Installing Your Phone 15 Before You Begin 15 Phone Connections 16 Connecting the Handset 17 Installing the Stand (Optional) 17...
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... type of the Cisco Small Business Pro IP Phones, page 8 • Understanding Your Phone's Lines and Buttons, page 10 About This Document This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business IP Phone with a SPCP phone system, such as the Cisco Unified Communications 500 Series. This document describes using . Cisco Small Business IP Phone SPA 50X...
... type of the Cisco Small Business Pro IP Phones, page 8 • Understanding Your Phone's Lines and Buttons, page 10 About This Document This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business IP Phone with a SPCP phone system, such as the Cisco Unified Communications 500 Series. This document describes using . Cisco Small Business IP Phone SPA 50X...
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Getting Started Overview of the Cisco Small Business IP Phones 1 The following table shows the Cisco Small Business IP Phones covered in this document and their respective features: Cisco SPA Cisco SPA Cisco SPA Cisco SPA Cisco SPA 501G 502G 504G 508G 509G Screen Paper Labels 128 X 64 monochrome LCD with backlight Lines 8 1 4 8 12 Softkeys 4 fixed (redial, cancel, transfer, and conference) 4 dynamic Navigation...
Getting Started Overview of the Cisco Small Business IP Phones 1 The following table shows the Cisco Small Business IP Phones covered in this document and their respective features: Cisco SPA Cisco SPA Cisco SPA Cisco SPA Cisco SPA 501G 502G 504G 508G 509G Screen Paper Labels 128 X 64 monochrome LCD with backlight Lines 8 1 4 8 12 Softkeys 4 fixed (redial, cancel, transfer, and conference) 4 dynamic Navigation...
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... Phone's Lines and Buttons 1 Understanding Your Phone's Lines and Buttons Use the following table. # Phone Feature 1 Handset 2 Message Waiting Indicator Description Pick up to place or answer a call . Numbered objects in the photo are explained in the following graphic and table to illustrate the Cisco Small Business IP Phone features. Flashes red during an incoming call . Cisco Small Business IP Phone...
... Phone's Lines and Buttons 1 Understanding Your Phone's Lines and Buttons Use the following table. # Phone Feature 1 Handset 2 Message Waiting Indicator Description Pick up to place or answer a call . Numbered objects in the photo are explained in the following graphic and table to illustrate the Cisco Small Business IP Phone features. Flashes red during an incoming call . Cisco Small Business IP Phone...
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... number. Green: Line is on the LCD screen above. Note: The Cisco SPA 501G has the following four buttons: Redial-Dials the last number called. After the second party answers, press Conference again to perform the action shown on the label on hold. Cisco Small Business IP Phone SPA 50X User ...Guide (SPCP) 11 These keys can also be set up by your phone system administrator). Press a softkey button to create the conference. Red (flashing): Line is active or in use.
... number. Green: Line is on the LCD screen above. Note: The Cisco SPA 501G has the following four buttons: Redial-Dials the last number called. After the second party answers, press Conference again to perform the action shown on the label on hold. Cisco Small Business IP Phone SPA 50X User ...Guide (SPCP) 11 These keys can also be set up by your phone system administrator). Press a softkey button to create the conference. Red (flashing): Line is active or in use.
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... on , the button glows green. to lower the volume of this document.) Press to mute or unmute the phone. Getting Started Understanding Your Phone's Lines and Buttons 1 # Phone Feature 9 Hold button 10 Setup button 11 Mute button 12 Volume button 13 Headset button 14 Speaker button 15 ... menu, which allows you may vary depending on your phone administrator may be found. Push to increase the volume and - For example, your phone model and the phone system setup. (Softkey buttons are not listed here. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 12 Below is a...
... on , the button glows green. to lower the volume of this document.) Press to mute or unmute the phone. Getting Started Understanding Your Phone's Lines and Buttons 1 # Phone Feature 9 Hold button 10 Setup button 11 Mute button 12 Volume button 13 Headset button 14 Speaker button 15 ... menu, which allows you may vary depending on your phone administrator may be found. Push to increase the volume and - For example, your phone model and the phone system setup. (Softkey buttons are not listed here. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 12 Below is a...
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Conferences active lines on the LCD screen. Allows you to log in response to that phone. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 13 Forwards all calls coming to your changes or confirms an action in to any physical phone and retrieve your phone. Deletes an ...call transfer. prevents incoming calls from the Call History list). Resumes a call before the callers are joined. Getting Started Understanding Your Phone's Lines and Buttons 1 Button > Cancel CFwdAll Confrn Conflx Delchr Delete Dial DnD Edit GPickUp Ignore Login/ Logout PickUp Redial Resume OK Select...
Conferences active lines on the LCD screen. Allows you to log in response to that phone. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 13 Forwards all calls coming to your changes or confirms an action in to any physical phone and retrieve your phone. Deletes an ...call transfer. prevents incoming calls from the Call History list). Resumes a call before the callers are joined. Getting Started Understanding Your Phone's Lines and Buttons 1 Button > Cancel CFwdAll Confrn Conflx Delchr Delete Dial DnD Edit GPickUp Ignore Login/ Logout PickUp Redial Resume OK Select...
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Getting Started Understanding Your Phone's Lines and Buttons 1 Using Keypad Shortcuts When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the LCD screen. (Not applicable to the Cisco SPA 501G.) For example, on phone model. NOTE Menus and options vary depending on the Cisco SPA 590G, to change your ring settings, press 3 for Settings and then press 2 for Ring Type. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 14
Getting Started Understanding Your Phone's Lines and Buttons 1 Using Keypad Shortcuts When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the LCD screen. (Not applicable to the Cisco SPA 501G.) For example, on phone model. NOTE Menus and options vary depending on the Cisco SPA 590G, to change your ring settings, press 3 for Settings and then press 2 for Ring Type. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 14
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Installing Your Phone Phone Connections 2 NOTE Do not use as a telephone line port. ! CAUTION CAUTION: Do not plug a telephone line cord into the port marked "AUX." Phone Connections The following photo shows where you need to connect parts of the telephone firmware. Figure 1 Phone Connections Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 16 This port is reserved for use the RJ-11 port marked "AUX." It is not for connection with auxiliary devices that are not supported with the SPCP version of the phone.
Installing Your Phone Phone Connections 2 NOTE Do not use as a telephone line port. ! CAUTION CAUTION: Do not plug a telephone line cord into the port marked "AUX." Phone Connections The following photo shows where you need to connect parts of the telephone firmware. Figure 1 Phone Connections Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 16 This port is reserved for use the RJ-11 port marked "AUX." It is not for connection with auxiliary devices that are not supported with the SPCP version of the phone.
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... into the upper stand slots. STEP 1 Connect the phone stand by lining up the tabs on the phone body. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 17 STEP 3 (Optional) Route the phone cord through the cable slot. STEP 4 Insert the other end of the phone cord into the port at the bottom of the unit...
... into the upper stand slots. STEP 1 Connect the phone stand by lining up the tabs on the phone body. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 17 STEP 3 (Optional) Route the phone cord through the cable slot. STEP 4 Insert the other end of the phone cord into the port at the bottom of the unit...
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...phone has dial tone. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 26 After your phone is successfully connected to the network and receives a basic configuration, the extension number appears on the display screen (on models with screens, the phone displays the standard menu for the phone. At the bottom of the IP phone... their associated soft buttons. The date, name and number of the phone display on the top line of the lights on the phone will flash. During this sequence, phones with screens display the Cisco logo and then "Initializing Network." All of the LCD screen.
...phone has dial tone. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 26 After your phone is successfully connected to the network and receives a basic configuration, the extension number appears on the display screen (on models with screens, the phone displays the standard menu for the phone. At the bottom of the IP phone... their associated soft buttons. The date, name and number of the phone display on the top line of the lights on the phone will flash. During this sequence, phones with screens display the Cisco logo and then "Initializing Network." All of the LCD screen.
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... and you still don't see the display, then contact your installation and connections. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 27 Installing Your Phone Upgrading Your Phone's Firmware 2 On models with no screen, such as the Cisco SPA 501G, the lines should hear a dial tone when picking up the handset or pressing the speakerphone...
... and you still don't see the display, then contact your installation and connections. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 27 Installing Your Phone Upgrading Your Phone's Firmware 2 On models with no screen, such as the Cisco SPA 501G, the lines should hear a dial tone when picking up the handset or pressing the speakerphone...
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... and Muting Adjusting Call Volume To adjust the volume of the handset or speaker, lift the handset or press the Speaker button. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 30 Placing or Answering a Call NOTE You may have to dial a number or numbers to the... Cisco SPA 502G). Basic techniques to place or answer a call: • Pick up the handset. • Press the Speaker button. • Press the Headset button. • Press a configured line...
... and Muting Adjusting Call Volume To adjust the volume of the handset or speaker, lift the handset or press the Speaker button. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 30 Placing or Answering a Call NOTE You may have to dial a number or numbers to the... Cisco SPA 502G). Basic techniques to place or answer a call: • Pick up the handset. • Press the Speaker button. • Press the Headset button. • Press a configured line...
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... call and another phone in , press the flashing red line button or press the Hold button to dial the last number. • If you are put a call on hold. You can place a call by choosing a number from a directory or from the Call History. Cisco Small Business IP Phone SPA 50X User ...Guide (SPCP) 31 NOTE You also can use this feature on the handset, speakerphone, or headset. • To toggle Mute on: Press the Mute button. Using Basic Phone Functions Using Hold and Resume 3 Techniques to place...
... call and another phone in , press the flashing red line button or press the Hold button to dial the last number. • If you are put a call on hold. You can place a call by choosing a number from a directory or from the Call History. Cisco Small Business IP Phone SPA 50X User ...Guide (SPCP) 31 NOTE You also can use this feature on the handset, speakerphone, or headset. • To toggle Mute on: Press the Mute button. Using Basic Phone Functions Using Hold and Resume 3 Techniques to place...
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STEP 2 Enter the number to which you want to transfer the call, then press Dial or wait a few seconds. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 32 The call : • Press the EndCall button. • If you are using the handset, hang up. •... Headset button (wired) or replace the handset (wireless). Using Basic Phone Functions Ending a Call 3 Ending a Call To end a call is placed on hold and a new line is opened to dial the number. Performing an Attended Transfer Cisco SPA 502G, Cisco SPA 504G, Cisco SPA 508G, Cisco SPA 509G: STEP 1 During an active call .
STEP 2 Enter the number to which you want to transfer the call, then press Dial or wait a few seconds. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 32 The call : • Press the EndCall button. • If you are using the handset, hang up. •... Headset button (wired) or replace the handset (wireless). Using Basic Phone Functions Ending a Call 3 Ending a Call To end a call is placed on hold and a new line is opened to dial the number. Performing an Attended Transfer Cisco SPA 502G, Cisco SPA 504G, Cisco SPA 508G, Cisco SPA 509G: STEP 1 During an active call .
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...the Transfer button. STEP 3 Lift the handset or press dial to automatically dial the selected number. When you want to transfer the call. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 33 Then hang up before the second call rings, the transfer fails and the first call disconnected. STEP... button. STEP 2 Enter the number to which you 're done, press ok. If you misdial, press the line button again to receive a dial tone (not applicable to the Cisco SPA 502G). • To transfer after speaking privately to the other person to answer, press Trnsfer after the call...
...the Transfer button. STEP 3 Lift the handset or press dial to automatically dial the selected number. When you want to transfer the call. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 33 Then hang up before the second call rings, the transfer fails and the first call disconnected. STEP... button. STEP 2 Enter the number to which you 're done, press ok. If you misdial, press the line button again to receive a dial tone (not applicable to the Cisco SPA 502G). • To transfer after speaking privately to the other person to answer, press Trnsfer after the call...
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... are not logged to enter any digit that Do Not Disturb is required to forward all calls to another extension, or an outside line. STEP 3 Press Dial. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 35 To activate Do Not Disturb: To activate Do Not Disturb, press more and then press DnD...
... are not logged to enter any digit that Do Not Disturb is required to forward all calls to another extension, or an outside line. STEP 3 Press Dial. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 35 To activate Do Not Disturb: To activate Do Not Disturb, press more and then press DnD...
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... is ringing to transfer call . If the ringing phone and your phone are picking up the call control to your phone. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 36 Using Basic Phone Functions Picking Up a Call from Another Extension 3 ...Picking Up a Call from which you are in different pickup groups, dial the pickup group number where the phone is transferred to your phone. To pick up a call that is configured on one of the line...
... is ringing to transfer call . If the ringing phone and your phone are picking up the call control to your phone. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 36 Using Basic Phone Functions Picking Up a Call from Another Extension 3 ...Picking Up a Call from which you are in different pickup groups, dial the pickup group number where the phone is transferred to your phone. To pick up a call that is configured on one of the line...
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...call is placed on hold, a second line is opened, and you hang up , the other two parties are connected in the conference call . STEP 3 When the second person answers, press the Conference button again. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 37 STEP... 2 Dial the second person's telephone number. The first call . All three parties are disconnected. Using Basic Phone Functions Placing a Three-Way Conference Call 3 STEP 3 ...
...call is placed on hold, a second line is opened, and you hang up , the other two parties are connected in the conference call . STEP 3 When the second person answers, press the Conference button again. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 37 STEP... 2 Dial the second person's telephone number. The first call . All three parties are disconnected. Using Basic Phone Functions Placing a Three-Way Conference Call 3 STEP 3 ...
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... Select. STEP 3 Press Exit. Each speed dial can configure up to 8 speed dials. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 41 Press the Setup button. STEP 2 Enter your phone. You can also configure additional speed dials on unused line buttons on your username. Scroll to CME Services and press Select. STEP 2 Choose...
... Select. STEP 3 Press Exit. Each speed dial can configure up to 8 speed dials. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 41 Press the Setup button. STEP 2 Enter your phone. You can also configure additional speed dials on unused line buttons on your username. Scroll to CME Services and press Select. STEP 2 Choose...