Administration Guide
Page 12
... Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for troubleshooting the Cisco Unified IP Phone and the Cisco Unified IP Phone Expansion Modules. Preface Chapter 4, Configuring Settings on the Cisco Unified IP Phone statistics, and firmware information from the phone's web page to remotely monitor the...
... Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for troubleshooting the Cisco Unified IP Phone and the Cisco Unified IP Phone Expansion Modules. Preface Chapter 4, Configuring Settings on the Cisco Unified IP Phone statistics, and firmware information from the phone's web page to remotely monitor the...
Administration Guide
Page 23
... forwarding and transferring, redialing, speed dialing, conference calling, and voice messaging system access. Related Topics • Understanding Interactions with Feature Information, page 1-11 Feature Overview Cisco Unified IP Phones provide traditional telephony functionality, such as a network device. Cisco Unified IP Phone functions much like a digital business phone, allowing you can interact with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to place and receive phone calls. For instructions on configuring the network settings...
... forwarding and transferring, redialing, speed dialing, conference calling, and voice messaging system access. Related Topics • Understanding Interactions with Feature Information, page 1-11 Feature Overview Cisco Unified IP Phones provide traditional telephony functionality, such as a network device. Cisco Unified IP Phone functions much like a digital business phone, allowing you can interact with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to place and receive phone calls. For instructions on configuring the network settings...
Administration Guide
Page 38
.... For detailed procedures and information, refer to the Cisco Module, page 3-8. Extends functionality of a Cisco Unified IP Phone 7962G by adding 14 (7914) line appearances or speed-dial numbers. If you used auto-registration, you need to update the specific configuration information for the phone: • Power over Ethernet (PoE) See Providing Power to the network, the phone startup process begins, and the phone registers with a user, changing the button table, or directory number. connect the network cable. Add a Cisco Unified IP Phone Expansion Module.
.... For detailed procedures and information, refer to the Cisco Module, page 3-8. Extends functionality of a Cisco Unified IP Phone 7962G by adding 14 (7914) line appearances or speed-dial numbers. If you used auto-registration, you need to update the specific configuration information for the phone: • Power over Ethernet (PoE) See Providing Power to the network, the phone startup process begins, and the phone registers with a user, changing the button table, or directory number. connect the network cable. Add a Cisco Unified IP Phone Expansion Module.
Administration Guide
Page 58
... calls. VoIP configured on the phone or as call forwarding, speed dialing, and voice messaging system options. Cisco Unified Communications Manager installed in the Cisco Unified Communications Manager application to ensure that supports DHCP or manual assignment of the Cisco Unified IP Phone 7962G and 7942G includes these components on your network and configured to Cisco Unified Communications Manager, page 5-25 for the phone: • Network and Access Ports, page 3-2 • Handset, page 3-3 • Speakerphone, page 3-3 • Headset, page 3-4 Network and Access Ports...
... calls. VoIP configured on the phone or as call forwarding, speed dialing, and voice messaging system options. Cisco Unified Communications Manager installed in the Cisco Unified Communications Manager application to ensure that supports DHCP or manual assignment of the Cisco Unified IP Phone 7962G and 7942G includes these components on your network and configured to Cisco Unified Communications Manager, page 5-25 for the phone: • Network and Access Ports, page 3-2 • Handset, page 3-3 • Speakerphone, page 3-3 • Headset, page 3-4 Network and Access Ports...
Administration Guide
Page 60
... to place and answer calls using the features. See Using External Devices, page 3-5, for use with the wireless headset remote hookswitch control feature, go to see a list of Technology Development Program partners. Audio Quality Subjective to the User Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to other devices such as cell phones and two-way radios, some...
... to place and answer calls using the features. See Using External Devices, page 3-5, for use with the wireless headset remote hookswitch control feature, go to see a list of Technology Development Program partners. Audio Quality Subjective to the User Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to other devices such as cell phones and two-way radios, some...
Administration Guide
Page 69
... buttons light to indicate progress: - Caution If the line keys flash red in your network.) - Updating Locale - Configuring Unified CM List - The phone screen displays: - To continue with the primary load, leave the handset off in sequence. However, if the phone's Flash memory is erased or the phone load is downloading images from the TFTP server. - If this message appears, the phone starts up properly, see Resolving Startup Problems, page 9-1. OL-21011-01 Cisco Unified IP Phone...
... buttons light to indicate progress: - Caution If the line keys flash red in your network.) - Updating Locale - Configuring Unified CM List - The phone screen displays: - To continue with the primary load, leave the handset off in sequence. However, if the phone's Flash memory is erased or the phone load is downloading images from the TFTP server. - If this message appears, the phone starts up properly, see Resolving Startup Problems, page 9-1. OL-21011-01 Cisco Unified IP Phone...
Administration Guide
Page 74
... Phone, page 4-4 • Network Configuration Menu, page 4-5 • Device Configuration Menu, page 4-17 Unlocking and Locking Options Configuration options that could affect the operation of Options Configurable from a phone are locked by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration window. Configuration Menus on the Cisco Unified IP Phone Chapter 4 Configuring Settings on this menu by default to access the Settings menu. Procedure Step 1 Step 2 Step 3 Step 4 Press the Settings button to prevent users from making...
... Phone, page 4-4 • Network Configuration Menu, page 4-5 • Device Configuration Menu, page 4-17 Unlocking and Locking Options Configuration options that could affect the operation of Options Configurable from a phone are locked by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration window. Configuration Menus on the Cisco Unified IP Phone Chapter 4 Configuring Settings on this menu by default to access the Settings menu. Procedure Step 1 Step 2 Step 3 Step 4 Press the Settings button to prevent users from making...
Administration Guide
Page 107
... log messages help in branch/remote office deployment scenarios over bandwidth-limited WAN links. Use this setting to force the phone to the phone log. This menu option indicates whether the phone supports Peer Firmware Sharing. Settings include: From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. • Enabled-default • Disabled OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-35 The individual files making up the firmware image are retrieved...
... log messages help in branch/remote office deployment scenarios over bandwidth-limited WAN links. Use this setting to force the phone to the phone log. This menu option indicates whether the phone supports Peer Firmware Sharing. Settings include: From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. • Enabled-default • Disabled OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-35 The individual files making up the firmware image are retrieved...
Administration Guide
Page 110
... authenticated digitally signed configuration file. 4-38 Cisco Unified IP Phone Administration Guide for the security features) is your phone, refer to Using the Certificate installed on the phone (Yes) or is not installed on the phone, also provides access to the CTL File submenu. Authority Proxy Function in the phone, and provides access to the CTL File screen. Table 4-20 Security Menu Settings Option Description To Change Web Access Enabled Indicates whether web access is installed on the phone (No). Security Mode Displays...
... authenticated digitally signed configuration file. 4-38 Cisco Unified IP Phone Administration Guide for the security features) is your phone, refer to Using the Certificate installed on the phone (Yes) or is not installed on the phone, also provides access to the CTL File submenu. Authority Proxy Function in the phone, and provides access to the CTL File screen. Table 4-20 Security Menu Settings Option Description To Change Web Access Enabled Indicates whether web access is installed on the phone (No). Security Mode Displays...
Administration Guide
Page 120
... Anonymous Call Block Allows a user to Cisco Unified calls that they control, refer to Cisco Unified Communications Manager Administration Guide, Directory Number Configuration. Audible Message Waiting Indicator (AMWI) A stutter tone from the handset, headset, or speakerphone indicates that you can use to speed dial a phone number by joining together existing For more information, refer to Cisco Unified Computer Telephony Integration (CTI ) Communications Manager Features and application, on any line in their call pickup group, Services Guide, Call Pickup Configuration. Add...
... Anonymous Call Block Allows a user to Cisco Unified calls that they control, refer to Cisco Unified Communications Manager Administration Guide, Directory Number Configuration. Audible Message Waiting Indicator (AMWI) A stutter tone from the handset, headset, or speakerphone indicates that you can use to speed dial a phone number by joining together existing For more information, refer to Cisco Unified Computer Telephony Integration (CTI ) Communications Manager Features and application, on any line in their call pickup group, Services Guide, Call Pickup Configuration. Add...
Administration Guide
Page 124
... Reference Indicates (and allows users to answer) an incoming For more information, refer to Cisco Unified call that the appropriate calling number presentation displays on the phone. Understanding Directory Numbers. Allows a user to block their phone number or e-mail address from a Cisco Unified IP Phone. Cisco Unified Communications Manager Administration Guide, SIP Profile Configuration. Globalizes or localizes the incoming calling party number so that rings while on another call. The PIN can be changed by logging into the Extension Mobility service on that have caller...
... Reference Indicates (and allows users to answer) an incoming For more information, refer to Cisco Unified call that the appropriate calling number presentation displays on the phone. Understanding Directory Numbers. Allows a user to block their phone number or e-mail address from a Cisco Unified IP Phone. Cisco Unified Communications Manager Administration Guide, SIP Profile Configuration. Globalizes or localizes the incoming calling party number so that rings while on another call. The PIN can be changed by logging into the Extension Mobility service on that have caller...
Administration Guide
Page 128
... IP phones, and scroll to Cisco Unified Communications Manager Features and Services Guide, Client Matter Codes and Forced Authorization Codes. Typically, only call pickup Headset Sidetone Level Help system Hold/Resume Description Configuration Reference Controls the types of topics that appear Requires no configuration, unless you must disabled Enbloc dialing. See "Music-on the phone screen Allows the user to move a connected call from an active state to answer a call centers. Allows a user to...
... IP phones, and scroll to Cisco Unified Communications Manager Features and Services Guide, Client Matter Codes and Forced Authorization Codes. Typically, only call pickup Headset Sidetone Level Help system Hold/Resume Description Configuration Reference Controls the types of topics that appear Requires no configuration, unless you must disabled Enbloc dialing. See "Music-on the phone screen Allows the user to move a connected call from an active state to answer a call centers. Allows a user to...
Administration Guide
Page 129
... part of the hunt group, this feature, refer to make or receive new calls. For an incoming call to the voice messaging system of the original called party. Enables phones with a shared line to distinguish between the local and remote lines that is offered to a directory number that placed a call on hold and alerting the user. OL-21011-01 Cisco Unified IP Phone Administration Guide for the line). You can configure call focus priority to a main directory number. Chapter 5 Configuring Features, Templates, Services...
... part of the hunt group, this feature, refer to make or receive new calls. For an incoming call to the voice messaging system of the original called party. Enables phones with a shared line to distinguish between the local and remote lines that is offered to a directory number that placed a call on hold and alerting the user. OL-21011-01 Cisco Unified IP Phone Administration Guide for the line). You can configure call focus priority to a main directory number. Chapter 5 Configuring Features, Templates, Services...
Administration Guide
Page 133
... Phone Button Templates. For an incoming call the most recently dialed phone Requires no configuration. For more information, refer to Cisco Unified Communications Manager Features and Services Guide, Cisco Unified Mobility. When the administrator configures these features; Quality Reporting Tool (QRT) Allows users to submit information about security, see Overview of their mobile phone, the desk phone displays a Remote In Use message. desk phone does not ring. Intelligent Session Control Reroutes a direct call . Ring setting Identifies ring type used for a line...
... Phone Button Templates. For an incoming call the most recently dialed phone Requires no configuration. For more information, refer to Cisco Unified Communications Manager Features and Services Guide, Cisco Unified Mobility. When the administrator configures these features; Quality Reporting Tool (QRT) Allows users to submit information about security, see Overview of their mobile phone, the desk phone displays a Remote In Use message. desk phone does not ring. Intelligent Session Control Reroutes a direct call . Ring setting Identifies ring type used for a line...
Administration Guide
Page 143
... Cisco Unified IP Phone 7962G and 7942G Phone Guide for a summary of these services, choose Device > Device Settings > Phone Services from Cisco Unified Communications Manager Administration. Before a user can also assign services to the programmable buttons on the phone. Before you set up speed dial and call forwarding numbers. • Subscribe to the Cisco Unified CM User Options web-based application, from a Cisco Unified IP Phone. After you must subscribe to perform these services, verify that you configure...
... Cisco Unified IP Phone 7962G and 7942G Phone Guide for a summary of these services, choose Device > Device Settings > Phone Services from Cisco Unified Communications Manager Administration. Before a user can also assign services to the programmable buttons on the phone. Before you set up speed dial and call forwarding numbers. • Subscribe to the Cisco Unified CM User Options web-based application, from a Cisco Unified IP Phone. After you must subscribe to perform these services, verify that you configure...
Administration Guide
Page 198
Using the Quality Report Tool Chapter 9 Troubleshooting and Maintenance • CTL file-Erased • LSC-Erased • User configuration settings-Reset to default values • Network configuration settings-Reset to default values • Call histories-Erased • Locale information-Reset to hold #. Release # and press 123456789*0#. After you press these keys, the line buttons on and off in sequence in DHCP option 150 or option 66 on the phone model) Before you do so, users can...
Using the Quality Report Tool Chapter 9 Troubleshooting and Maintenance • CTL file-Erased • LSC-Erased • User configuration settings-Reset to default values • Network configuration settings-Reset to default values • Call histories-Erased • Locale information-Reset to hold #. Release # and press 123456789*0#. After you press these keys, the line buttons on and off in sequence in DHCP option 150 or option 66 on the phone model) Before you do so, users can...
Administration Guide
Page 203
...Support for the Cisco Unified IP Phone, page A-1 • How Users Access the Online Help System on the Cisco Unified IP Phone, page A-2 • How Users Get Copies of Cisco Unified IP Phone Manuals, page A-2 • Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only, page A-2 • How Users Subscribe to Services and Configure Phone Features, page A-3 • How Users Access a Voice Messaging System, page A-3 • How Users Configure Personal Directory Entries, page A-4 How Users Obtain Support for the Cisco Unified IP Phone To successfully use Cisco...
...Support for the Cisco Unified IP Phone, page A-1 • How Users Access the Online Help System on the Cisco Unified IP Phone, page A-2 • How Users Get Copies of Cisco Unified IP Phone Manuals, page A-2 • Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only, page A-2 • How Users Subscribe to Services and Configure Phone Features, page A-3 • How Users Access a Voice Messaging System, page A-3 • How Users Configure Personal Directory Entries, page A-4 How Users Obtain Support for the Cisco Unified IP Phone To successfully use Cisco...
Administration Guide
Page 205
... voice messaging system. Make sure that you have used Cisco Unified Communications Manager to configure the Messages button on Cisco.com http://cisco.com/en/US/products/hw/phones/ps379/prod_models_home.html Refer to the tutorial Read Me file that you have configured a default voice messaging system password for Cisco Unified Communications Manager 8.0 (SCCP and SIP) A-3 You should refer to the Cisco Unified IP Phone end-user documentation specific to services, setting up speed dial and call forwarding numbers, configuring ring settings, and creating a personal address book...
... voice messaging system. Make sure that you have used Cisco Unified Communications Manager to configure the Messages button on Cisco.com http://cisco.com/en/US/products/hw/phones/ps379/prod_models_home.html Refer to the tutorial Read Me file that you have configured a default voice messaging system password for Cisco Unified Communications Manager 8.0 (SCCP and SIP) A-3 You should refer to the Cisco Unified IP Phone end-user documentation specific to services, setting up speed dial and call forwarding numbers, configuring ring settings, and creating a personal address book...
Administration Guide
Page 213
...the Web-Configuring Features and Services on the Web Settings Call Statistics Supported Supported Troubleshooting Your Phone-Viewing Phone Administrative Data Voice Quality Metrics Supported Supported Troubleshooting Your Phone-Viewing Phone Administrative Data Services SDK Compliance 4.0(1) 4.0(1) Cisco Unified IP Phone Service Application Development Notes for Cisco Unified Communications Manager 8.0 (SCCP and SIP) B-5 See http://www.cisco.com/en/US/products/ps7282/prod _maintenance_guides_list.html Cisco Unified IP Phone Expansion Module 7914 Supported 7962G only Supported...
...the Web-Configuring Features and Services on the Web Settings Call Statistics Supported Supported Troubleshooting Your Phone-Viewing Phone Administrative Data Voice Quality Metrics Supported Supported Troubleshooting Your Phone-Viewing Phone Administrative Data Services SDK Compliance 4.0(1) 4.0(1) Cisco Unified IP Phone Service Application Development Notes for Cisco Unified Communications Manager 8.0 (SCCP and SIP) B-5 See http://www.cisco.com/en/US/products/ps7282/prod _maintenance_guides_list.html Cisco Unified IP Phone Expansion Module 7914 Supported 7962G only Supported...
Administration Guide
Page 232
...buttons directories 1-4 help 1-4 messages 1-4 services 1-4 settings 1-4 features configuring on phone, overview 1-10 configuring with Cisco Unified Communications Manager, overview 1-10 informing users about, overview 1-11 file authentication 1-13 file format List.xml 6-4 RingList.xml 6-2 firmware, verifying version 7-11 Firmware Versions screen 7-11 footstand button, identifying 1-4 using to adjust phone height 3-10 forced authorization codes 5-10, B-3 G G.711a, G.711µ, G.722, G.729a, G.729ab, iLBC 1-1 G.722 codec 4-29 G.729 1-1 G729a 1-1 G729ab 1-1 G729b 1-1 GARP Enabled 4-31 group call...
...buttons directories 1-4 help 1-4 messages 1-4 services 1-4 settings 1-4 features configuring on phone, overview 1-10 configuring with Cisco Unified Communications Manager, overview 1-10 informing users about, overview 1-11 file authentication 1-13 file format List.xml 6-4 RingList.xml 6-2 firmware, verifying version 7-11 Firmware Versions screen 7-11 footstand button, identifying 1-4 using to adjust phone height 3-10 forced authorization codes 5-10, B-3 G G.711a, G.711µ, G.722, G.729a, G.729ab, iLBC 1-1 G.722 codec 4-29 G.729 1-1 G729a 1-1 G729ab 1-1 G729b 1-1 GARP Enabled 4-31 group call...