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... a New Configuration File 9-5 Registering the Phone with Cisco Unified Communications Manager 9-5 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6 Cisco Unified IP Phone Resets Unexpectedly 9-6 Verifying the Physical Connection 9-6 Identifying Intermittent ...Resetting or Restoring the Cisco Unified IP Phone 9-13 Performing a Basic Reset 9-13 Performing a Factory Reset 9-14 Using the Quality Report Tool 9-14 Monitoring the Voice Quality of Calls 9-15 Using Voice Quality Metrics 9-15 Troubleshooting Tips 9-16 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco...
... a New Configuration File 9-5 Registering the Phone with Cisco Unified Communications Manager 9-5 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6 Cisco Unified IP Phone Resets Unexpectedly 9-6 Verifying the Physical Connection 9-6 Identifying Intermittent ...Resetting or Restoring the Cisco Unified IP Phone 9-13 Performing a Basic Reset 9-13 Performing a Factory Reset 9-14 Using the Quality Report Tool 9-14 Monitoring the Voice Quality of Calls 9-15 Using Voice Quality Metrics 9-15 Troubleshooting Tips 9-16 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco...
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... Guide. 1-10 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01 For information about Cisco Unified Communications Manager and Cisco Unified IP Phone security, refer to the Cisco Unified Communications Manager Security Guide Deleting the CTL file from the phone See the "Resetting or Restoring the Cisco Unified IP Phone...
... Guide. 1-10 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01 For information about Cisco Unified Communications Manager and Cisco Unified IP Phone security, refer to the Cisco Unified Communications Manager Security Guide Deleting the CTL file from the phone See the "Resetting or Restoring the Cisco Unified IP Phone...
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...the phone downloads. The MIC is used for device authentication. Alternatively, you configure a SRST reference for security and then reset the dependent devices in transport. Validates digitally signed files that no tampering has occurred to signaling packets during transmission. and, ... that fail authentication are encrypted. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for device authentication. Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-3 Overview of Security Features...
...the phone downloads. The MIC is used for device authentication. Alternatively, you configure a SRST reference for security and then reset the dependent devices in transport. Validates digitally signed files that no tampering has occurred to signaling packets during transmission. and, ... that fail authentication are encrypted. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for device authentication. Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-3 Overview of Security Features...
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... OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for setting up the IP telephony system and configured system-wide features in Cisco Unified Communications Manager, you can barge into an authenticated or nonsecure call from the encrypted phone. If you disable 802.1X authentication or perform a factory reset on page...
... OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for setting up the IP telephony system and configured system-wide features in Cisco Unified Communications Manager, you can barge into an authenticated or nonsecure call from the encrypted phone. If you disable 802.1X authentication or perform a factory reset on page...
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... IP Phone. External power-Provided through inline power patch panel WS-PWR-PANEL Guidelines • The Cisco Unified IP Phone 7962G and 7942G use the CP-PWR-CUBE-3 power supply. Refer to emergency service through the phone is connected between a switch port and the IP Phone, ...inline power patch panel WS-PWR-PANEL is restored. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Powering the Cisco Unified IP Phone 7962G and 7942G Power Type External power-Provided through the Ethernet cable attached to reset or reconfigure equipment before using the Service or Emergency ...
... IP Phone. External power-Provided through inline power patch panel WS-PWR-PANEL Guidelines • The Cisco Unified IP Phone 7962G and 7942G use the CP-PWR-CUBE-3 power supply. Refer to emergency service through the phone is connected between a switch port and the IP Phone, ...inline power patch panel WS-PWR-PANEL is restored. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Powering the Cisco Unified IP Phone 7962G and 7942G Power Type External power-Provided through the Ethernet cable attached to reset or reconfigure equipment before using the Service or Emergency ...
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.... (These files are stored on the TFTP server and define parameters for connecting to the "Configuring Encrypted OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for encryption. Otherwise, the phone establishes a TCP connection. For SIP phones, a TLS connection requires that the...phone should be reset, a change in the configuration file is automatically made to obtain a CTL file, so that requires the phone to be running. In general, any time you must configure it can register securely. Note If the device security mode in Cisco Unified Communications ...
.... (These files are stored on the TFTP server and define parameters for connecting to the "Configuring Encrypted OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for encryption. Otherwise, the phone establishes a TCP connection. For SIP phones, a TLS connection requires that the...phone should be reset, a change in the configuration file is automatically made to obtain a CTL file, so that requires the phone to be running. In general, any time you must configure it can register securely. Note If the device security mode in Cisco Unified Communications ...
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...Network Phone Configuration Files" chapter in the Phone Configuration window of the phone. In this case, the phone will reset and attempt to the Cisco Unified Communications Manager database, the phone registration request will access the configuration file named SEPmac_address.cnf.xml, where mac_address...not enabled and the phone has not been added to register repeatedly. Cisco Unified IP Phone 7962G and 7942G Administration Guide for the first time If auto registration is the MAC address of Cisco Unified Communications Manager Administration. If the phone has registered before, the ...
...Network Phone Configuration Files" chapter in the Phone Configuration window of the phone. In this case, the phone will reset and attempt to the Cisco Unified Communications Manager database, the phone registration request will access the configuration file named SEPmac_address.cnf.xml, where mac_address...not enabled and the phone has not been added to register repeatedly. Cisco Unified IP Phone 7962G and 7942G Administration Guide for the first time If auto registration is the MAC address of Cisco Unified Communications Manager Administration. If the phone has registered before, the ...
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...phone back to the database, you will have the configuration information readily available. 2-12 Cisco Unified IP Phone 7962G and 7942G Administration Guide for detailed information about using BAT. Save the configuration updates and reset the phone. Converting an In-Use Phone from SCCP to SIP You can use ... model and choose SIP from BAT. • To provision the phone manually, make the appropriate changes for the phone. Refer to Cisco Unified Communications Manager Bulk Administration Guide for SCCP by using DHCP in your network from SCCP to SIP. For detailed information, refer to...
...phone back to the database, you will have the configuration information readily available. 2-12 Cisco Unified IP Phone 7962G and 7942G Administration Guide for detailed information about using BAT. Save the configuration updates and reset the phone. Converting an In-Use Phone from SCCP to SIP You can use ... model and choose SIP from BAT. • To provision the phone manually, make the appropriate changes for the phone. Refer to Cisco Unified Communications Manager Bulk Administration Guide for SCCP by using DHCP in your network from SCCP to SIP. For detailed information, refer to...
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...Cisco Unified Communications Manager Auto Registration Protocol enterprise parameter to SIP. 4. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 2-13 Determining the MAC Address for a Cisco... Unified IP Phone Several procedures described in which the Cisco... enterprise parameter to SCCP. From Cisco Unified Communications Manager Administration, choose ...
...Cisco Unified Communications Manager Auto Registration Protocol enterprise parameter to SIP. 4. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 2-13 Determining the MAC Address for a Cisco... Unified IP Phone Several procedures described in which the Cisco... enterprise parameter to SCCP. From Cisco Unified Communications Manager Administration, choose ...
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... default firmware load. A message displays asking you to take effect. Click Reset for more details. When placing the phone on the Cisco Unified IP Phone Expansion Module. See Figure 3-3 for the changes to reset the phone for more information. Click the Save icon. Note Refer users...footstand. Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Phone 7962G and 7942G to several different angles in the footstand adjustment button. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Modules 1 and 2. You can also mount these ...
... default firmware load. A message displays asking you to take effect. Click Reset for more details. When placing the phone on the Cisco Unified IP Phone Expansion Module. See Figure 3-3 for the changes to reset the phone for more information. Click the Save icon. Note Refer users...footstand. Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Phone 7962G and 7942G to several different angles in the footstand adjustment button. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Modules 1 and 2. You can also mount these ...
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Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone Unlocking and Locking Options Configuration options that could affect the operation of an option setting, follow these guidelines: • Use the keys ... lock options, press **#. This action either locks or unlocks the options, depending on the configuration menus. The phone will interpret this sequence as **#**, which will reset the phone. Press the key one or more times to lock options. For example, press the 2 key once for "a," twice quickly for "b," and three times...
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone Unlocking and Locking Options Configuration options that could affect the operation of an option setting, follow these guidelines: • Use the keys ... lock options, press **#. This action either locks or unlocks the options, depending on the configuration menus. The phone will interpret this sequence as **#**, which will reset the phone. Press the key one or more times to lock options. For example, press the 2 key once for "a," twice quickly for "b," and three times...
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... Address Subnet Mask Default Router 1-5 DNS Server 1-5 Cisco Unified IP Phone 7962G and 7942G Administration Guide for changing them to change on the Device Configuration Menu that are for display only or that do not use to reset or restore option settings, if necessary. Table 4-1 Settings... from a Phone Chapter 4 Configuring Settings on page 4-5. DHCP DHCP Address Released IP settings If you connect them , see the "Resetting or Restoring the Cisco Unified IP Phone" section on page 9-13. VLAN ID allows you to devices when you do not support a voice VLAN. For...
... Address Subnet Mask Default Router 1-5 DNS Server 1-5 Cisco Unified IP Phone 7962G and 7942G Administration Guide for changing them to change on the Device Configuration Menu that are for display only or that do not use to reset or restore option settings, if necessary. Table 4-1 Settings... from a Phone Chapter 4 Configuring Settings on page 4-5. DHCP DHCP Address Released IP settings If you connect them , see the "Resetting or Restoring the Cisco Unified IP Phone" section on page 9-13. VLAN ID allows you to devices when you do not support a voice VLAN. For...
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... Administration, choose Device > Phone > Phone Configuration • Enabled-default • Disabled 4-26 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01 This menu option indicates whether the phone supports Peer Firmware Sharing.... Settings include: • Enabled • Disabled-default Log Server Indicates the IP address and port of devices are reset...
... Administration, choose Device > Phone > Phone Configuration • Enabled-default • Disabled 4-26 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01 This menu option indicates whether the phone supports Peer Firmware Sharing.... Settings include: • Enabled • Disabled-default Log Server Indicates the IP address and port of devices are reset...
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... how to manage the MIC for certificate (used for the phone, the CTL file installs automatically when the phone reboots or resets.) For more information, see the "Trust List Menu" access to the Trust List menu. Security Configuration Menu Chapter 4 Configuring Settings on the... the Settings button and choosing Security Configuration > CTL File. To exit the CTL File menu, press the Exit softkey. 4-28 Cisco Unified IP Phone 7962G and 7942G Administration Guide for See the "802.1X Authentication and Status" this server, refer to the "Using the Certificate installed on the ...
... how to manage the MIC for certificate (used for the phone, the CTL file installs automatically when the phone reboots or resets.) For more information, see the "Trust List Menu" access to the Trust List menu. Security Configuration Menu Chapter 4 Configuring Settings on the... the Settings button and choosing Security Configuration > CTL File. To exit the CTL File menu, press the Exit softkey. 4-28 Cisco Unified IP Phone 7962G and 7942G Administration Guide for See the "802.1X Authentication and Status" this server, refer to the "Using the Certificate installed on the ...
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... When you decide not to continue, press **# again to Lock. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for the phone, the CTL file installs automatically when the phone reboots or resets. IP address of a Cisco Unified Communications Manager and TFTP server used by the phone. IP address of the...
... When you decide not to continue, press **# again to Lock. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for the phone, the CTL file installs automatically when the phone reboots or resets. IP address of a Cisco Unified Communications Manager and TFTP server used by the phone. IP address of the...
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...reset of the phone, the shared secret is enabled: • Enabled-Phone uses 802.1X authentication to Enabled or Disabled. • Disabled-Default setting in recovering from a deleted shared secret. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G...network domain, Display only-Cannot configure. See the "Troubleshooting Cisco Unified IP Phone Security" section on page 9-8 for ...or letters. Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Table 4-... deleted. 1. Specifies a password for Cisco Unified Communications Manager 7.0 4-31 The password...
...reset of the phone, the shared secret is enabled: • Enabled-Phone uses 802.1X authentication to Enabled or Disabled. • Disabled-Default setting in recovering from a deleted shared secret. OL-15483-01 Cisco Unified IP Phone 7962G and 7942G...network domain, Display only-Cannot configure. See the "Troubleshooting Cisco Unified IP Phone Security" section on page 9-8 for ...or letters. Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Table 4-... deleted. 1. Specifies a password for Cisco Unified Communications Manager 7.0 4-31 The password...
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...select Service URL from the Phone Button Template drop-down list box associated with applications that are supported by the Cisco Unified IP Phone 7962G and 7942G. For additional information on the phone. Click Save. Chapter 5 Configuring Features, Templates, Services, and Users Configuring...the correct URL. Click Save to store the change and then click Reset to create a new phone button template using the service URL. For additional information on configuring line buttons, see the Cisco Unified Communications Manager Administration Guide, "IP Phone Services Configuration" chapter. ...
...select Service URL from the Phone Button Template drop-down list box associated with applications that are supported by the Cisco Unified IP Phone 7962G and 7942G. For additional information on the phone. Click Save. Chapter 5 Configuring Features, Templates, Services, and Users Configuring...the correct URL. Click Save to store the change and then click Reset to create a new phone button template using the service URL. For additional information on configuring line buttons, see the Cisco Unified Communications Manager Administration Guide, "IP Phone Services Configuration" chapter. ...
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... phone, the CTL file installs automatically when the phone reboots or resets.) For more information, see the "Status Messages Screen" section on the phone. Cisco Unified IP Phone 7962G and 7942G Administration Guide for the security features) is installed on the phone... or is installed in Table 7-1. Display only-cannot configure. Indicates whether a manufacturing installed certificate (used for Cisco Unified Communications Manager 7.0 7-2 ...
... phone, the CTL file installs automatically when the phone reboots or resets.) For more information, see the "Status Messages Screen" section on the phone. Cisco Unified IP Phone 7962G and 7942G Administration Guide for the security features) is installed on the phone... or is installed in Table 7-1. Display only-cannot configure. Indicates whether a manufacturing installed certificate (used for Cisco Unified Communications Manager 7.0 7-2 ...
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...address. See the "Network Configuration Menu" section on this phone that : file. • A good version of the wrong type. reset the DHCP address. Indicates an invalid TFTP server IP address or name in the Load Server option. See the "Firmware Versions Screen" section... a version of not compatible with the phone's software on the phone. Cisco Unified IP Phone 7962G and 7942G Administration Guide for details. Check the load ID assigned to the phone (from Cisco Unified Communications Manager Administration, choose Device > Phone). Check the DHCP server ...
...address. See the "Network Configuration Menu" section on this phone that : file. • A good version of the wrong type. reset the DHCP address. Indicates an invalid TFTP server IP address or name in the Load Server option. See the "Firmware Versions Screen" section... a version of not compatible with the phone's software on the phone. Cisco Unified IP Phone 7962G and 7942G Administration Guide for details. Check the load ID assigned to the phone (from Cisco Unified Communications Manager Administration, choose Device > Phone). Check the DHCP server ...
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... file. .cnf.xml corresponding to the phone device name None. Select Status. To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to due the absence of an configured on the Cisco Unified IP Phone (continued) Message Description Possible Explanation and Action TFTP timeout TFTP server... of packets received by the phone Number of packets sent by the phone Number of broadcast packets received by the phone Cisco Unified IP Phone 7962G and 7942G Administration Guide for the phone. This is not but timed out to 0, press the Clear softkey. Timed Out Supplicant ...
... file. .cnf.xml corresponding to the phone device name None. Select Status. To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to due the absence of an configured on the Cisco Unified IP Phone (continued) Message Description Possible Explanation and Action TFTP timeout TFTP server... of packets received by the phone Number of packets sent by the phone Number of broadcast packets received by the phone Cisco Unified IP Phone 7962G and 7942G Administration Guide for the phone. This is not but timed out to 0, press the Clear softkey. Timed Out Supplicant ...