Administration Guide
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... VLAN Configuration 9-10 Verifying that the Phones Have Not Been Intentionally Reset 9-10 Eliminating DNS or Other Connectivity Errors 9-11 Troubleshooting Cisco Unified IP Phone Security 9-12 General Troubleshooting Tips 9-13 General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 9-16 Resetting or Restoring the Cisco Unified IP Phone 9-16 Performing a Basic Reset 9-16 Performing a Factory Reset 9-17 Using the Quality Report...
... VLAN Configuration 9-10 Verifying that the Phones Have Not Been Intentionally Reset 9-10 Eliminating DNS or Other Connectivity Errors 9-11 Troubleshooting Cisco Unified IP Phone Security 9-12 General Troubleshooting Tips 9-13 General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 9-16 Resetting or Restoring the Cisco Unified IP Phone 9-16 Performing a Basic Reset 9-16 Performing a Factory Reset 9-17 Using the Quality Report...
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... 802.1X authentication or perform a factory reset on the Cisco Catalyst switches, refer to the Cisco Catalyst switch configuration guides at: - Disabled-If the switch does not support multi-domain authentication, disable the Voice VLAN and consider assigning the port to the phone's PC port. - See the ...the use the voice VLAN. - See the "802.1X Authentication and Status" section on the phone. In this setting based on page 4-40 for more information. 1-20 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for VLANs, you can enable the PC port and ...
... 802.1X authentication or perform a factory reset on the Cisco Catalyst switches, refer to the Cisco Catalyst switch configuration guides at: - Disabled-If the switch does not support multi-domain authentication, disable the Voice VLAN and consider assigning the port to the phone's PC port. - See the ...the use the voice VLAN. - See the "802.1X Authentication and Status" section on the phone. In this setting based on page 4-40 for more information. 1-20 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for VLANs, you can enable the PC port and ...
Administration Guide
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...factory reset of the phone, the shared secret is enabled: • Enabled-Phone uses 802.1X authentication to request network access. • Disabled-Default setting in which the phone uses CDP to Enabled or Disabled. 3. Press Save. Press the Save softkey. Chapter 4 Configuring Settings on the Cisco Unified IP Phone... > Device Authentication. 2. Display only-Cannot configure. Realm-Indicates the user network Display only-Cannot configure. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for assistance in recovering from a deleted shared secret.
...factory reset of the phone, the shared secret is enabled: • Enabled-Phone uses 802.1X authentication to request network access. • Disabled-Default setting in which the phone uses CDP to Enabled or Disabled. 3. Press Save. Press the Save softkey. Chapter 4 Configuring Settings on the Cisco Unified IP Phone... > Device Authentication. 2. Display only-Cannot configure. Realm-Indicates the user network Display only-Cannot configure. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for assistance in recovering from a deleted shared secret.
Administration Guide
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.... (If security is not installed on the phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for the phone, the CTL file installs automatically when the phone reboots or resets. Identifier of the factory-installed load Display only-cannot configure. Display only-cannot configure. Identifier of the factory-installed load Display only-cannot configure. Serial number...
.... (If security is not installed on the phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for the phone, the CTL file installs automatically when the phone reboots or resets. Identifier of the factory-installed load Display only-cannot configure. Display only-cannot configure. Identifier of the factory-installed load Display only-cannot configure. Serial number...
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... electrical outlet is receiving power: - If the phone still does not start up properly, perform a factory reset of the startup process (LED buttons flashing on page 9-19. Symptom: The Cisco Unified IP Phone Does Not Register with the handset off ) but...Server Settings, page 9-4 • Verifying IP Addressing and Routing, page 9-5 • Verifying DNS Settings, page 9-5 • Verifying Cisco Unified CallManager Settings, page 9-5 • Cisco Unified CallManager and TFTP Services Are Not Running, page 9-6 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide...
... electrical outlet is receiving power: - If the phone still does not start up properly, perform a factory reset of the startup process (LED buttons flashing on page 9-19. Symptom: The Cisco Unified IP Phone Does Not Register with the handset off ) but...Server Settings, page 9-4 • Verifying IP Addressing and Routing, page 9-5 • Verifying DNS Settings, page 9-5 • Verifying Cisco Unified CallManager Settings, page 9-5 • Cisco Unified CallManager and TFTP Services Are Not Running, page 9-6 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide...
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... G.729 only when absolutely necessary. 9-14 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for 802.1X authentication and network access. To resolve this, you have poor voice quality. Do not connect an IP phone to a switch port. A factory reset deletes the shared secret, which is required for Cisco Unified CallManager OL-11528-01 General...
... G.729 only when absolutely necessary. 9-14 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for 802.1X authentication and network access. To resolve this, you have poor voice quality. Do not connect an IP phone to a switch port. A factory reset deletes the shared secret, which is required for Cisco Unified CallManager OL-11528-01 General...
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... resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 9-18 • Performing a Factory Reset, page 9-19 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01 9-17 General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 Table 9-3 provides general troubleshooting information for the Cisco Unified IP Phone Expansion Module 7914 Table 9-2 Cisco Unified IP Phone...
... resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 9-18 • Performing a Factory Reset, page 9-19 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01 9-17 General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 Table 9-3 provides general troubleshooting information for the Cisco Unified IP Phone Expansion Module 7914 Table 9-2 Cisco Unified IP Phone...
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Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: • CTL file-Erased • LSC-Erased • User configuration settings-Reset to default values • Network configuration settings-Reset to default values • Call histories-Erased Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01 9-19
Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: • CTL file-Erased • LSC-Erased • User configuration settings-Reset to default values • Network configuration settings-Reset to default values • Call histories-Erased Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01 9-19
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... that the following steps: Procedure Step 1 Step 2 Step 3 Unplug the power cable from the phone and then plug it completes the factory reset process and the main screen appears. 9-20 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01 Release # and press 123456789*0#. After you press the keys...
... that the following steps: Procedure Step 1 Step 2 Step 3 Unplug the power cable from the phone and then plug it completes the factory reset process and the main screen appears. 9-20 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01 Release # and press 123456789*0#. After you press the keys...
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... Tone Duration 4-24 Recording Tone Local Volume 4-23 Recording Tone Remote Volume 4-24 redial 5-13 reset, factory 9-19 resetting basic 9-18 Cisco Unified IP phone 9-17 continuously 9-8 intentionally 9-10 methods 9-18 ring activity 5-13 ringer, indicator for 1-4 RingList...phone 3-19 device authentication 1-14 encrypted configuration file 1-15 file authentication 1-14 image authentication 1-14 Locally Significant Certificate (LSC) 3-19 media encryption 1-15 phone hardening 1-16 secure SRST reference 1-15 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco...
... Tone Duration 4-24 Recording Tone Local Volume 4-23 Recording Tone Remote Volume 4-24 redial 5-13 reset, factory 9-19 resetting basic 9-18 Cisco Unified IP phone 9-17 continuously 9-8 intentionally 9-10 methods 9-18 ring activity 5-13 ringer, indicator for 1-4 RingList...phone 3-19 device authentication 1-14 encrypted configuration file 1-15 file authentication 1-14 image authentication 1-14 Locally Significant Certificate (LSC) 3-19 media encryption 1-15 phone hardening 1-16 secure SRST reference 1-15 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco...