Administration Guide
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Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications Manager 7.0 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-15985-01
Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications Manager 7.0 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-15985-01
Administration Guide
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..., EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. Cisco Unified Wireless IP Phone 7921G Administration Guide for illustrative purposes only. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR...
..., EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. Cisco Unified Wireless IP Phone 7921G Administration Guide for illustrative purposes only. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR...
Administration Guide
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... the Cisco Unified Wireless IP Phone 7921G 1-11 Configuring the Cisco Unified Wireless IP Phone 7921G in Cisco Unified Communications Manager 1-12 Installing the Cisco Unified Wireless IP Phone 7921G 1-12 Overview of the VoIP Wireless Network 2-1 Understanding the Wireless LAN 2-1 Understanding WLAN Standards and Technologies 2-3 802.11 Standards for WLAN Communications 2-3 Radio Frequency Ranges 2-3 Wireless Modulation Technologies 2-4 AP, Channel, and Domain Relationships 2-4 WLANs and Roaming 2-6 Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications...
... the Cisco Unified Wireless IP Phone 7921G 1-11 Configuring the Cisco Unified Wireless IP Phone 7921G in Cisco Unified Communications Manager 1-12 Installing the Cisco Unified Wireless IP Phone 7921G 1-12 Overview of the VoIP Wireless Network 2-1 Understanding the Wireless LAN 2-1 Understanding WLAN Standards and Technologies 2-3 802.11 Standards for WLAN Communications 2-3 Radio Frequency Ranges 2-3 Wireless Modulation Technologies 2-4 AP, Channel, and Domain Relationships 2-4 WLANs and Roaming 2-6 Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications...
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... VoIP WLAN Configuration 2-18 Wireless Network Requirements for VoIP 2-19 Configuring APs for Voice 2-19 Configuration Tip for Cisco Aironet APs 2-20 Site Survey Verification 2-20 Site Survey Verification Tasks 2-20 Neighbor List Utility 2-21 Site Survey Utility 2-22 Setting Up the Cisco Unified Wireless IP Phone 7921G 3-1 Before You Begin 3-1 Network Requirements 3-1 Methods for Adding Phones to Cisco Unified Communications Manager 3-2 Adding Phones...
... VoIP WLAN Configuration 2-18 Wireless Network Requirements for VoIP 2-19 Configuring APs for Voice 2-19 Configuration Tip for Cisco Aironet APs 2-20 Site Survey Verification 2-20 Site Survey Verification Tasks 2-20 Neighbor List Utility 2-21 Site Survey Utility 2-22 Setting Up the Cisco Unified Wireless IP Phone 7921G 3-1 Before You Begin 3-1 Network Requirements 3-1 Methods for Adding Phones to Cisco Unified Communications Manager 3-2 Adding Phones...
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... Cisco Unified Wireless IP Phone 7921G Web Pages 3-15 Network Profile Menu on the Cisco Unified Wireless IP Phone 7921G 3-15 Using a Headset 3-15 Audio Quality Subjective to the User 3-15 Connecting Headsets 3-16 Using External Devices with Cisco Unified IP Phones 3-16 Powering On the Cisco Unified Wireless IP Phone 7921G 3-16 Active and Standby Phone Modes 3-17 Active Mode 3-17 Standby Mode 3-18 Understanding the Phone Startup Process 3-18 Using the Cisco Unified Wireless IP Phone 7921G Web...
... Cisco Unified Wireless IP Phone 7921G Web Pages 3-15 Network Profile Menu on the Cisco Unified Wireless IP Phone 7921G 3-15 Using a Headset 3-15 Audio Quality Subjective to the User 3-15 Connecting Headsets 3-16 Using External Devices with Cisco Unified IP Phones 3-16 Powering On the Cisco Unified Wireless IP Phone 7921G 3-16 Active and Standby Phone Modes 3-17 Active Mode 3-17 Standby Mode 3-18 Understanding the Phone Startup Process 3-18 Using the Cisco Unified Wireless IP Phone 7921G Web...
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...Report on the Web 4-41 5 C H A P T E R Configuring Settings on the Cisco Unified Wireless IP Phone 5-1 Accessing Network and Phone Settings 5-1 Configuring Network Profile Settings 5-2 Accessing a Network Profile 5-3 Changing the Profile Name 5-3 ...Changing the Cisco Discovery Protocol Settings 5-7 Erasing the Configuration 5-8 Configuring Wireless Settings for the Network Profile 5-8 Accessing the WLAN Configuration Menu 5-8 Changing WLAN Configuration Settings 5-9 Changing Phone Settings 5-10 Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications ...
...Report on the Web 4-41 5 C H A P T E R Configuring Settings on the Cisco Unified Wireless IP Phone 5-1 Accessing Network and Phone Settings 5-1 Configuring Network Profile Settings 5-2 Accessing a Network Profile 5-3 Changing the Profile Name 5-3 ...Changing the Cisco Discovery Protocol Settings 5-7 Erasing the Configuration 5-8 Configuring Wireless Settings for the Network Profile 5-8 Accessing the WLAN Configuration Menu 5-8 Changing WLAN Configuration Settings 5-9 Changing Phone Settings 5-10 Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications ...
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... 6-9 Configuring Wavelink Avalanche Server Settings 6-10 Updating the Phone 6-11 Configuring Features, Templates, Services, and Users 7-1 Configuring Cisco Unified Wireless IP Phones 7-1 Telephony Features Available for the Phone 7-2 Product-Specific Configuration Options for the Cisco Unified Wireless IP Phone 7921G 7-13 Configuring Softkey Templates 7-16 Softkey Templates for the Cisco Unified Wireless IP Phone 7921G 7-16 Changing Softkeys in a Template 7-16 Modifying Phone Button Templates 7-17 Setting Up Services 7-17...
... 6-9 Configuring Wavelink Avalanche Server Settings 6-10 Updating the Phone 6-11 Configuring Features, Templates, Services, and Users 7-1 Configuring Cisco Unified Wireless IP Phones 7-1 Telephony Features Available for the Phone 7-2 Product-Specific Configuration Options for the Cisco Unified Wireless IP Phone 7921G 7-13 Configuring Softkey Templates 7-16 Softkey Templates for the Cisco Unified Wireless IP Phone 7921G 7-16 Changing Softkeys in a Template 7-16 Modifying Phone Button Templates 7-17 Setting Up Services 7-17...
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... Messages 8-9 Viewing the Current Configuration 8-12 Viewing Network Statistics 8-12 Viewing Call Statistics 8-14 Viewing Firmware Versions 8-16 Monitoring the Cisco Unified Wireless IP Phone Remotely 9-1 Accessing the Web Page for a Phone 9-1 Wireless LAN Statistics 9-2 Network Statistics 9-3 Stream Statistics 9-5 Troubleshooting the Cisco Unified Wireless IP Phone 7921G 10-1 Resolving Startup and Connectivity Problems 10-1 Symptom: Incomplete Startup Process 10-1 Symptom: No Association to...
... Messages 8-9 Viewing the Current Configuration 8-12 Viewing Network Statistics 8-12 Viewing Call Statistics 8-14 Viewing Firmware Versions 8-16 Monitoring the Cisco Unified Wireless IP Phone Remotely 9-1 Accessing the Web Page for a Phone 9-1 Wireless LAN Statistics 9-2 Network Statistics 9-3 Stream Statistics 9-5 Troubleshooting the Cisco Unified Wireless IP Phone 7921G 10-1 Resolving Startup and Connectivity Problems 10-1 Symptom: Incomplete Startup Process 10-1 Symptom: No Association to...
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... Cisco Unified Wireless IP Phone Operates A-1 How to Care for and Clean the Phone A-2 How Users Access the Help System on the Phone A-3 How Users Get Copies of Cisco Unified IP Phone Manuals A-3 How Users Configure Phone Features and Services A-4 How Users Access Voice Messages A-4 Supporting International Users B-1 Installing the Cisco Unified Communications Manager Locale Installer B-1 Support for International Call Logging B-2 OL-15985-01 Cisco Unified Wireless IP Phone 7921G...
... Cisco Unified Wireless IP Phone Operates A-1 How to Care for and Clean the Phone A-2 How Users Access the Help System on the Phone A-3 How Users Get Copies of Cisco Unified IP Phone Manuals A-3 How Users Configure Phone Features and Services A-4 How Users Access Voice Messages A-4 Supporting International Users B-1 Installing the Cisco Unified Communications Manager Locale Installer B-1 Support for International Call Logging B-2 OL-15985-01 Cisco Unified Wireless IP Phone 7921G...
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... Environment Specifications C-1 Checklist for Deploying the Cisco Unified Wireless IP Phone 7921G D-1 Configuring the Wireless Network D-1 Configuration Tip for Cisco Aironet Access Points D-2 Configuring QoS Policies D-3 Access Point Configuration Settings D-3 Controller Settings D-3 Switch Configuration D-4 Configuring the Cisco Unified Wireless IP Phone 7921G in Cisco Unified Communications Manager D-4 Installing the Cisco Unified Wireless IP Phone 7921G D-7 Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications Manager Release 7.0 x OL-15985-01
... Environment Specifications C-1 Checklist for Deploying the Cisco Unified Wireless IP Phone 7921G D-1 Configuring the Wireless Network D-1 Configuration Tip for Cisco Aironet Access Points D-2 Configuring QoS Policies D-3 Access Point Configuration Settings D-3 Controller Settings D-3 Switch Configuration D-4 Configuring the Cisco Unified Wireless IP Phone 7921G in Cisco Unified Communications Manager D-4 Installing the Cisco Unified Wireless IP Phone 7921G D-7 Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications Manager Release 7.0 x OL-15985-01
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... up the Cisco Unified Wireless IP Phone 7921G on your network. Preface Overview Cisco Unified Wireless IP Phone 7921G Administration Guide provides the information you need to understand, install, configure, and manage the Cisco Unified Wireless IP Phone 7921G on the wireless network. This guide is organized as follows: Chapter Chapter 1, "Overview of the Cisco Unified Wireless IP Phone 7921G" Chapter 2, "Overview of the VoIP Wireless Network" Description Provides a conceptual overview and description of the Cisco Unified Wireless IP Phone 7921G and provides...
... up the Cisco Unified Wireless IP Phone 7921G on your network. Preface Overview Cisco Unified Wireless IP Phone 7921G Administration Guide provides the information you need to understand, install, configure, and manage the Cisco Unified Wireless IP Phone 7921G on the wireless network. This guide is organized as follows: Chapter Chapter 1, "Overview of the Cisco Unified Wireless IP Phone 7921G" Chapter 2, "Overview of the VoIP Wireless Network" Description Provides a conceptual overview and description of the Cisco Unified Wireless IP Phone 7921G and provides...
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...deploying the Unified Wireless IP Phone 7921G" Cisco Unified Wireless IP Phone 7921G Related Documentaton For more information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following publications: Cisco Unified Wireless IP Phone 7921G These publications are available at the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified Wireless IP Phone 7921G Phone Guide • Cisco Unified Wireless IP Phone 7921G Accessory Guide Cisco Unified Wireless IP Phone 7921G Administration Guide...
...deploying the Unified Wireless IP Phone 7921G" Cisco Unified Wireless IP Phone 7921G Related Documentaton For more information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following publications: Cisco Unified Wireless IP Phone 7921G These publications are available at the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified Wireless IP Phone 7921G Phone Guide • Cisco Unified Wireless IP Phone 7921G Accessory Guide Cisco Unified Wireless IP Phone 7921G Administration Guide...
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...Preface • Cisco Unified Wireless IP Phone 7921G Installation Guide • Cisco Unified Wireless IP Phone 7921G Desktop Charger Installation Guide • Cisco Unified Wireless IP Phone 7921G Multi-Charger Installation Guide • Regulatory Compliance and Safety Information for the Cisco Unified Wireless IP Phone 7920G Series and Peripheral Devices • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Aironet Wireless Adapters • Cisco Aironet Wireless LAN Client Adapters Installation and Configuration Guide Cisco Unified Communications Manager...
...Preface • Cisco Unified Wireless IP Phone 7921G Installation Guide • Cisco Unified Wireless IP Phone 7921G Desktop Charger Installation Guide • Cisco Unified Wireless IP Phone 7921G Multi-Charger Installation Guide • Regulatory Compliance and Safety Information for the Cisco Unified Wireless IP Phone 7920G Series and Peripheral Devices • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Aironet Wireless Adapters • Cisco Aironet Wireless LAN Client Adapters Installation and Configuration Guide Cisco Unified Communications Manager...
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... work on any equipment, be aware of characters. Notes contain helpful suggestions or references to material not covered in braces and separated by vertical bars. Cisco Unified Wireless IP Phone 7921G Administration Guide for example, the key combination ^D in angle brackets. Alternative keywords are grouped in the publication. Do not use quotation marks around the string...
... work on any equipment, be aware of characters. Notes contain helpful suggestions or references to material not covered in braces and separated by vertical bars. Cisco Unified Wireless IP Phone 7921G Administration Guide for example, the key combination ^D in angle brackets. Alternative keywords are grouped in the publication. Do not use quotation marks around the string...
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... IP Phone 7921G The Cisco Unified Wireless IP Phone 7921G provides wireless voice communication over an IP network. Like traditional analog telephones, you can place and receive phone calls and access features such as hold, transfer, and speed dial. The Cisco Unified Wireless IP Phone 7921G is susceptible to your wireless environment. Figure 1-1 shows the Cisco Unified Wireless IP Phone 7921G. OL-15985-01 Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified IP Phones, page 1-7 • Overview of Configuring and Installing the Cisco Unified Wireless IP Phone...
... IP Phone 7921G The Cisco Unified Wireless IP Phone 7921G provides wireless voice communication over an IP network. Like traditional analog telephones, you can place and receive phone calls and access features such as hold, transfer, and speed dial. The Cisco Unified Wireless IP Phone 7921G is susceptible to your wireless environment. Figure 1-1 shows the Cisco Unified Wireless IP Phone 7921G. OL-15985-01 Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified IP Phones, page 1-7 • Overview of Configuring and Installing the Cisco Unified Wireless IP Phone...
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... softkey Activates the Options menu for Cisco Unified Communications Manager Release 7.0 1-2 OL-15985-01 Sometimes displays button a softkey label. Cisco Unified Wireless IP Phone 7921G Administration Guide for access to AC power source, red light displays longer than when phone is using only battery power. Understanding the Cisco Unified Wireless IP Phone 7921G Chapter 1 Overview of the Cisco Unified Wireless IP Phone 7921G Figure 1-1 Cisco Unified Wireless IP Phone 7921G Buttons and Keys 1 2 17 3 16 15 14...
... softkey Activates the Options menu for Cisco Unified Communications Manager Release 7.0 1-2 OL-15985-01 Sometimes displays button a softkey label. Cisco Unified Wireless IP Phone 7921G Administration Guide for access to AC power source, red light displays longer than when phone is using only battery power. Understanding the Cisco Unified Wireless IP Phone 7921G Chapter 1 Overview of the Cisco Unified Wireless IP Phone 7921G Figure 1-1 Cisco Unified Wireless IP Phone 7921G Buttons and Keys 1 2 17 3 16 15 14...
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...to access the voice messaging system. Allows you to the Phone Book or voice messages. Enters "1" when dialing a number. Chapter 1 Overview of the Cisco Unified Wireless IP Phone 7921G Understanding the Cisco Unified Wireless IP Phone 7921G 5 Navigation button Accesses these menus and lists from the ...displayed on or off, silences a ringing call, or ends a connected call. OL-15985-01 Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications Manager Release 7.0 1-3 Activates the Help menu from the main screen: Directory Line View Settings...
...to access the voice messaging system. Allows you to the Phone Book or voice messages. Enters "1" when dialing a number. Chapter 1 Overview of the Cisco Unified Wireless IP Phone 7921G Understanding the Cisco Unified Wireless IP Phone 7921G 5 Navigation button Accesses these menus and lists from the ...displayed on or off, silences a ringing call, or ends a connected call. OL-15985-01 Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications Manager Release 7.0 1-3 Activates the Help menu from the main screen: Directory Line View Settings...
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... on the Cisco Unified Wireless IP Phone 7921G Chapter 1 Overview of Configuring and Installing the Cisco Unified Wireless IP Phone 7921G, page 1-11 Features Supported on the Cisco Unified Wireless IP Phone 7921G The Cisco Unified Wireless IP Phone 7921G functions much like traditional IP phones allowing you to silence the ring for the call. Caution This product is susceptible to administer and monitor the phone as Push to the Cisco Unified Wireless IP Phone 7921G Phone Guide and Quick Reference for Cisco Unified Communications Manager...
... on the Cisco Unified Wireless IP Phone 7921G Chapter 1 Overview of Configuring and Installing the Cisco Unified Wireless IP Phone 7921G, page 1-11 Features Supported on the Cisco Unified Wireless IP Phone 7921G The Cisco Unified Wireless IP Phone 7921G functions much like traditional IP phones allowing you to silence the ring for the call. Caution This product is susceptible to administer and monitor the phone as Push to the Cisco Unified Wireless IP Phone 7921G Phone Guide and Quick Reference for Cisco Unified Communications Manager...
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... criteria and calling search spaces, to configure corporate directories and services, and to Cisco Unified Communications Manager documentation, including Cisco Unified Communications Manager System Guide. Chapter 1 Overview of the Cisco Unified Wireless IP Phone 7921G Features Supported on the Cisco Unified Wireless IP Phone 7921G Feature Overview The Cisco Unified Wireless IP Phone 7921G provides traditional telephony functionality, such as call forwarding and transferring, call pickup, Single Button Barge, Join Across Lines...
... criteria and calling search spaces, to configure corporate directories and services, and to Cisco Unified Communications Manager documentation, including Cisco Unified Communications Manager System Guide. Chapter 1 Overview of the Cisco Unified Wireless IP Phone 7921G Features Supported on the Cisco Unified Wireless IP Phone 7921G Feature Overview The Cisco Unified Wireless IP Phone 7921G provides traditional telephony functionality, such as call forwarding and transferring, call pickup, Single Button Barge, Join Across Lines...
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... to Users By Using a Website, page A-1 Cisco Unified Wireless IP Phone 7921G Administration Guide for a specific regulatory domain. Features Supported on the Cisco Unified Wireless IP Phone 7921G Chapter 1 Overview of the Cisco Unified Wireless IP Phone 7921G • Cisco Unified Wireless IP Phone 7921G web pages • Network Profiles menu on the Cisco Unified Wireless IP Phone, page 5-1 • Monitoring the Cisco Unified Wireless IP Phone Remotely, page 9-1 Providing Users with Cisco Unified Wireless IP Phone 7921G documentation. This information can obtain detailed status...
... to Users By Using a Website, page A-1 Cisco Unified Wireless IP Phone 7921G Administration Guide for a specific regulatory domain. Features Supported on the Cisco Unified Wireless IP Phone 7921G Chapter 1 Overview of the Cisco Unified Wireless IP Phone 7921G • Cisco Unified Wireless IP Phone 7921G web pages • Network Profiles menu on the Cisco Unified Wireless IP Phone, page 5-1 • Monitoring the Cisco Unified Wireless IP Phone Remotely, page 9-1 Providing Users with Cisco Unified Wireless IP Phone 7921G documentation. This information can obtain detailed status...