Administration Guide
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Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications Manager 7.0 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-15985-01
Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications Manager 7.0 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-15985-01
Administration Guide
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...and certain other trademarks mentioned in a particular installation. All other countries. The Java logo is operated in the U.S. Cisco Unified Wireless IP Phone 7921G Administration Guide for help. and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, ... the dealer or an experienced radio/TV technician for Cisco Unified Communications Manager 7.0. © 2008 Cisco Systems, Inc. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. THE SPECIFICATIONS AND INFORMATION REGARDING...
...and certain other trademarks mentioned in a particular installation. All other countries. The Java logo is operated in the U.S. Cisco Unified Wireless IP Phone 7921G Administration Guide for help. and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, ... the dealer or an experienced radio/TV technician for Cisco Unified Communications Manager 7.0. © 2008 Cisco Systems, Inc. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. THE SPECIFICATIONS AND INFORMATION REGARDING...
Administration Guide
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... the Cisco Unified Wireless IP Phone 7921G 1-11 Configuring the Cisco Unified Wireless IP Phone 7921G in Cisco Unified Communications Manager 1-12 Installing the Cisco Unified Wireless IP Phone 7921G 1-12 Overview of the VoIP Wireless Network 2-1 Understanding the Wireless LAN 2-1 Understanding WLAN Standards and Technologies 2-3 802.11 Standards for WLAN Communications 2-3 Radio Frequency Ranges 2-3 Wireless Modulation Technologies 2-4 AP, Channel, and Domain Relationships 2-4 WLANs and Roaming 2-6 Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications...
... the Cisco Unified Wireless IP Phone 7921G 1-11 Configuring the Cisco Unified Wireless IP Phone 7921G in Cisco Unified Communications Manager 1-12 Installing the Cisco Unified Wireless IP Phone 7921G 1-12 Overview of the VoIP Wireless Network 2-1 Understanding the Wireless LAN 2-1 Understanding WLAN Standards and Technologies 2-3 802.11 Standards for WLAN Communications 2-3 Radio Frequency Ranges 2-3 Wireless Modulation Technologies 2-4 AP, Channel, and Domain Relationships 2-4 WLANs and Roaming 2-6 Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications...
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... VoIP WLAN Configuration 2-18 Wireless Network Requirements for VoIP 2-19 Configuring APs for Voice 2-19 Configuration Tip for Cisco Aironet APs 2-20 Site Survey Verification 2-20 Site Survey Verification Tasks 2-20 Neighbor List Utility 2-21 Site Survey Utility 2-22 Setting Up the Cisco Unified Wireless IP Phone 7921G 3-1 Before You Begin 3-1 Network Requirements 3-1 Methods for Adding Phones to Cisco Unified Communications Manager 3-2 Adding Phones...
... VoIP WLAN Configuration 2-18 Wireless Network Requirements for VoIP 2-19 Configuring APs for Voice 2-19 Configuration Tip for Cisco Aironet APs 2-20 Site Survey Verification 2-20 Site Survey Verification Tasks 2-20 Neighbor List Utility 2-21 Site Survey Utility 2-22 Setting Up the Cisco Unified Wireless IP Phone 7921G 3-1 Before You Begin 3-1 Network Requirements 3-1 Methods for Adding Phones to Cisco Unified Communications Manager 3-2 Adding Phones...
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... Cisco Unified Wireless IP Phone 7921G Web Pages 3-15 Network Profile Menu on the Cisco Unified Wireless IP Phone 7921G 3-15 Using a Headset 3-15 Audio Quality Subjective to the User 3-15 Connecting Headsets 3-16 Using External Devices with Cisco Unified IP Phones 3-16 Powering On the Cisco Unified Wireless IP Phone 7921G 3-16 Active and Standby Phone Modes 3-17 Active Mode 3-17 Standby Mode 3-18 Understanding the Phone Startup Process 3-18 Using the Cisco Unified Wireless IP Phone 7921G Web...
... Cisco Unified Wireless IP Phone 7921G Web Pages 3-15 Network Profile Menu on the Cisco Unified Wireless IP Phone 7921G 3-15 Using a Headset 3-15 Audio Quality Subjective to the User 3-15 Connecting Headsets 3-16 Using External Devices with Cisco Unified IP Phones 3-16 Powering On the Cisco Unified Wireless IP Phone 7921G 3-16 Active and Standby Phone Modes 3-17 Active Mode 3-17 Standby Mode 3-18 Understanding the Phone Startup Process 3-18 Using the Cisco Unified Wireless IP Phone 7921G Web...
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...Report on the Web 4-41 5 C H A P T E R Configuring Settings on the Cisco Unified Wireless IP Phone 5-1 Accessing Network and Phone Settings 5-1 Configuring Network Profile Settings 5-2 Accessing a Network Profile 5-3 Changing the Profile Name 5-3 ...Changing the Cisco Discovery Protocol Settings 5-7 Erasing the Configuration 5-8 Configuring Wireless Settings for the Network Profile 5-8 Accessing the WLAN Configuration Menu 5-8 Changing WLAN Configuration Settings 5-9 Changing Phone Settings 5-10 Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications ...
...Report on the Web 4-41 5 C H A P T E R Configuring Settings on the Cisco Unified Wireless IP Phone 5-1 Accessing Network and Phone Settings 5-1 Configuring Network Profile Settings 5-2 Accessing a Network Profile 5-3 Changing the Profile Name 5-3 ...Changing the Cisco Discovery Protocol Settings 5-7 Erasing the Configuration 5-8 Configuring Wireless Settings for the Network Profile 5-8 Accessing the WLAN Configuration Menu 5-8 Changing WLAN Configuration Settings 5-9 Changing Phone Settings 5-10 Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications ...
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... 6-9 Configuring Wavelink Avalanche Server Settings 6-10 Updating the Phone 6-11 Configuring Features, Templates, Services, and Users 7-1 Configuring Cisco Unified Wireless IP Phones 7-1 Telephony Features Available for the Phone 7-2 Product-Specific Configuration Options for the Cisco Unified Wireless IP Phone 7921G 7-13 Configuring Softkey Templates 7-16 Softkey Templates for the Cisco Unified Wireless IP Phone 7921G 7-16 Changing Softkeys in a Template 7-16 Modifying Phone Button Templates 7-17 Setting Up Services 7-17...
... 6-9 Configuring Wavelink Avalanche Server Settings 6-10 Updating the Phone 6-11 Configuring Features, Templates, Services, and Users 7-1 Configuring Cisco Unified Wireless IP Phones 7-1 Telephony Features Available for the Phone 7-2 Product-Specific Configuration Options for the Cisco Unified Wireless IP Phone 7921G 7-13 Configuring Softkey Templates 7-16 Softkey Templates for the Cisco Unified Wireless IP Phone 7921G 7-16 Changing Softkeys in a Template 7-16 Modifying Phone Button Templates 7-17 Setting Up Services 7-17...
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... Messages 8-9 Viewing the Current Configuration 8-12 Viewing Network Statistics 8-12 Viewing Call Statistics 8-14 Viewing Firmware Versions 8-16 Monitoring the Cisco Unified Wireless IP Phone Remotely 9-1 Accessing the Web Page for a Phone 9-1 Wireless LAN Statistics 9-2 Network Statistics 9-3 Stream Statistics 9-5 Troubleshooting the Cisco Unified Wireless IP Phone 7921G 10-1 Resolving Startup and Connectivity Problems 10-1 Symptom: Incomplete Startup Process 10-1 Symptom: No Association to...
... Messages 8-9 Viewing the Current Configuration 8-12 Viewing Network Statistics 8-12 Viewing Call Statistics 8-14 Viewing Firmware Versions 8-16 Monitoring the Cisco Unified Wireless IP Phone Remotely 9-1 Accessing the Web Page for a Phone 9-1 Wireless LAN Statistics 9-2 Network Statistics 9-3 Stream Statistics 9-5 Troubleshooting the Cisco Unified Wireless IP Phone 7921G 10-1 Resolving Startup and Connectivity Problems 10-1 Symptom: Incomplete Startup Process 10-1 Symptom: No Association to...
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... Cisco Unified Wireless IP Phone Operates A-1 How to Care for and Clean the Phone A-2 How Users Access the Help System on the Phone A-3 How Users Get Copies of Cisco Unified IP Phone Manuals A-3 How Users Configure Phone Features and Services A-4 How Users Access Voice Messages A-4 Supporting International Users B-1 Installing the Cisco Unified Communications Manager Locale Installer B-1 Support for International Call Logging B-2 OL-15985-01 Cisco Unified Wireless IP Phone 7921G...
... Cisco Unified Wireless IP Phone Operates A-1 How to Care for and Clean the Phone A-2 How Users Access the Help System on the Phone A-3 How Users Get Copies of Cisco Unified IP Phone Manuals A-3 How Users Configure Phone Features and Services A-4 How Users Access Voice Messages A-4 Supporting International Users B-1 Installing the Cisco Unified Communications Manager Locale Installer B-1 Support for International Call Logging B-2 OL-15985-01 Cisco Unified Wireless IP Phone 7921G...
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... Environment Specifications C-1 Checklist for Deploying the Cisco Unified Wireless IP Phone 7921G D-1 Configuring the Wireless Network D-1 Configuration Tip for Cisco Aironet Access Points D-2 Configuring QoS Policies D-3 Access Point Configuration Settings D-3 Controller Settings D-3 Switch Configuration D-4 Configuring the Cisco Unified Wireless IP Phone 7921G in Cisco Unified Communications Manager D-4 Installing the Cisco Unified Wireless IP Phone 7921G D-7 Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications Manager Release 7.0 x OL-15985-01
... Environment Specifications C-1 Checklist for Deploying the Cisco Unified Wireless IP Phone 7921G D-1 Configuring the Wireless Network D-1 Configuration Tip for Cisco Aironet Access Points D-2 Configuring QoS Policies D-3 Access Point Configuration Settings D-3 Controller Settings D-3 Switch Configuration D-4 Configuring the Cisco Unified Wireless IP Phone 7921G in Cisco Unified Communications Manager D-4 Installing the Cisco Unified Wireless IP Phone 7921G D-7 Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications Manager Release 7.0 x OL-15985-01
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Preface Overview Cisco Unified Wireless IP Phone 7921G Administration Guide provides the information you need to administer phones running with Cisco Unified Communications Manager Release 4.3, 5.1, 6.0, 6.1, and 7.0. This guide is organized as follows: Chapter Chapter 1, "Overview of the Cisco Unified Wireless IP Phone 7921G" Chapter 2, "Overview of the VoIP Wireless Network" Description Provides a conceptual overview and description of the Cisco Unified Wireless IP Phone 7921G and provides an overview of the tasks involve configuring network...
Preface Overview Cisco Unified Wireless IP Phone 7921G Administration Guide provides the information you need to administer phones running with Cisco Unified Communications Manager Release 4.3, 5.1, 6.0, 6.1, and 7.0. This guide is organized as follows: Chapter Chapter 1, "Overview of the Cisco Unified Wireless IP Phone 7921G" Chapter 2, "Overview of the VoIP Wireless Network" Description Provides a conceptual overview and description of the Cisco Unified Wireless IP Phone 7921G and provides an overview of the tasks involve configuring network...
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...deploying the Unified Wireless IP Phone 7921G" Cisco Unified Wireless IP Phone 7921G Related Documentaton For more information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following publications: Cisco Unified Wireless IP Phone 7921G These publications are available at the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified Wireless IP Phone 7921G Phone Guide • Cisco Unified Wireless IP Phone 7921G Accessory Guide Cisco Unified Wireless IP Phone 7921G Administration Guide...
...deploying the Unified Wireless IP Phone 7921G" Cisco Unified Wireless IP Phone 7921G Related Documentaton For more information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following publications: Cisco Unified Wireless IP Phone 7921G These publications are available at the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified Wireless IP Phone 7921G Phone Guide • Cisco Unified Wireless IP Phone 7921G Accessory Guide Cisco Unified Wireless IP Phone 7921G Administration Guide...
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...15985-01 Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications Manager Release 7.0 xiii Preface • Cisco Unified Wireless IP Phone 7921G Installation Guide • Cisco Unified Wireless IP Phone 7921G Desktop Charger Installation Guide • Cisco Unified Wireless IP Phone 7921G Multi-Charger Installation Guide • Regulatory Compliance and Safety Information for the Cisco Unified Wireless IP Phone 7920G Series and Peripheral Devices • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Aironet Wireless Adapters...
...15985-01 Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications Manager Release 7.0 xiii Preface • Cisco Unified Wireless IP Phone 7921G Installation Guide • Cisco Unified Wireless IP Phone 7921G Desktop Charger Installation Guide • Cisco Unified Wireless IP Phone 7921G Multi-Charger Installation Guide • Regulatory Compliance and Safety Information for the Cisco Unified Wireless IP Phone 7920G Series and Peripheral Devices • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Aironet Wireless Adapters...
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... screen font. Note Means reader take note. In this situation, you supply values are in italics. Warning Means danger. Cisco Unified Wireless IP Phone 7921G Administration Guide for example, the key combination ^D in a screen display means hold down the Control key while you supply values...Before you must enter is in boldface screen font. Arguments for preventing accidents. The symbol ^ represents the key labeled Control-for Cisco Unified Communications Manager Release 7.0 xiv OL-15985-01 Caution Means reader be familiar with standard practices for which you press the D ...
... screen font. Note Means reader take note. In this situation, you supply values are in italics. Warning Means danger. Cisco Unified Wireless IP Phone 7921G Administration Guide for example, the key combination ^D in a screen display means hold down the Control key while you supply values...Before you must enter is in boldface screen font. Arguments for preventing accidents. The symbol ^ represents the key labeled Control-for Cisco Unified Communications Manager Release 7.0 xiv OL-15985-01 Caution Means reader be familiar with standard practices for which you press the D ...
Administration Guide
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... keys on the Cisco Unified Wireless IP Phone 7921G, page 1-4 • Understanding Security Features for Cisco Unified Communications Manager Release 7.0 1-1 In addition, because the phone connects to interference from anywhere in a private business communications network. The wireless IP phone supports multiple lines and most of the IP phone features of other devices or equipment. Understanding the Cisco Unified Wireless IP Phone 7921G The Cisco Unified Wireless IP Phone 7921G provides wireless voice communication over an IP network. Like...
... keys on the Cisco Unified Wireless IP Phone 7921G, page 1-4 • Understanding Security Features for Cisco Unified Communications Manager Release 7.0 1-1 In addition, because the phone connects to interference from anywhere in a private business communications network. The wireless IP phone supports multiple lines and most of the IP phone features of other devices or equipment. Understanding the Cisco Unified Wireless IP Phone 7921G The Cisco Unified Wireless IP Phone 7921G provides wireless voice communication over an IP network. Like...
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Cisco Unified Wireless IP Phone 7921G Administration Guide for access to the list of the Cisco Unified Wireless IP Phone 7921G Figure 1-1 Cisco Unified Wireless IP Phone 7921G Buttons and Keys 1 2 17 3 16 15 14 4 5 13 6 7 12 1@ 2 ABC 3 DEF 11 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ 10 *0 # 8 9 7921 180258 1 Indicator light Provides these indications: (LED) • Solid red-Phone is connected to AC power source and battery is charging. •...
Cisco Unified Wireless IP Phone 7921G Administration Guide for access to the list of the Cisco Unified Wireless IP Phone 7921G Figure 1-1 Cisco Unified Wireless IP Phone 7921G Buttons and Keys 1 2 17 3 16 15 14 4 5 13 6 7 12 1@ 2 ABC 3 DEF 11 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ 10 *0 # 8 9 7921 180258 1 Indicator light Provides these indications: (LED) • Solid red-Phone is connected to AC power source and battery is charging. •...
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... the screen. Chapter 1 Overview of the Cisco Unified Wireless IP Phone 7921G Understanding the Cisco Unified Wireless IP Phone 7921G 5 Navigation button Accesses these menus and lists from the main screen. Allows you to enter a space or these special characters when you to access your voice messaging system. OL-15985-01 Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications Manager Release 7.0 1-3 Enters "1" when dialing a number. Allows...
... the screen. Chapter 1 Overview of the Cisco Unified Wireless IP Phone 7921G Understanding the Cisco Unified Wireless IP Phone 7921G 5 Navigation button Accesses these menus and lists from the main screen. Allows you to enter a space or these special characters when you to access your voice messaging system. OL-15985-01 Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications Manager Release 7.0 1-3 Enters "1" when dialing a number. Allows...
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... as a network device. Z on the Cisco Unified Wireless IP Phone 7921G The Cisco Unified Wireless IP Phone 7921G functions much like traditional IP phones allowing you to control the ring volume, turn off . 16 Volume button When the phone is susceptible to interference from other devices or equipment. Features Supported on the Cisco Unified Wireless IP Phone 7921G Chapter 1 Overview of Configuring and Installing the Cisco Unified Wireless IP Phone 7921G, page 1-11 Features Supported on this...
... as a network device. Z on the Cisco Unified Wireless IP Phone 7921G The Cisco Unified Wireless IP Phone 7921G functions much like traditional IP phones allowing you to control the ring volume, turn off . 16 Volume button When the phone is susceptible to interference from other devices or equipment. Features Supported on the Cisco Unified Wireless IP Phone 7921G Chapter 1 Overview of Configuring and Installing the Cisco Unified Wireless IP Phone 7921G, page 1-11 Features Supported on this...
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... of the Cisco Unified Wireless IP Phone 7921G Features Supported on the Cisco Unified Wireless IP Phone 7921G Feature Overview The Cisco Unified Wireless IP Phone 7921G provides traditional telephony functionality, such as call forwarding and transferring, call pickup, Single Button Barge, Join Across Lines enhancement, and intercom with extension mobility. You can access the complete Cisco Unified Communications Manager documentation suite at this location: http://www.cisco.com/en/US...
... of the Cisco Unified Wireless IP Phone 7921G Features Supported on the Cisco Unified Wireless IP Phone 7921G Feature Overview The Cisco Unified Wireless IP Phone 7921G provides traditional telephony functionality, such as call forwarding and transferring, call pickup, Single Button Barge, Join Across Lines enhancement, and intercom with extension mobility. You can access the complete Cisco Unified Communications Manager documentation suite at this location: http://www.cisco.com/en/US...
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... from your company or network-and about available Cisco Unified IP Phone features-including features specific to visit the Cisco Unified IP Phone web site: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_maintain_and_operate. Features Supported on the Cisco Unified Wireless IP Phone 7921G Chapter 1 Overview of the Cisco Unified Wireless IP Phone 7921G • Cisco Unified Wireless IP Phone 7921G web pages • Network Profiles menu on the Cisco Unified Wireless IP Phone 7921G You can access the configuration web pages...
... from your company or network-and about available Cisco Unified IP Phone features-including features specific to visit the Cisco Unified IP Phone web site: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_maintain_and_operate. Features Supported on the Cisco Unified Wireless IP Phone 7921G Chapter 1 Overview of the Cisco Unified Wireless IP Phone 7921G • Cisco Unified Wireless IP Phone 7921G web pages • Network Profiles menu on the Cisco Unified Wireless IP Phone 7921G You can access the configuration web pages...