S820D User's Guide
Page 4
Table of Contents Troubleshooting 132 Cannot Install the Printer Driver 133 Print Quality is Poor or Contains Errors 135 Printer Does Not Start or Stops During Print Jobs 152 Paper Does Not Feed Properly or Paper Jams 158 The POWER Lamp Flashes Orange 161 An Error Message is Displayed on the Screen 164 Problems Unique to Windows 173 Problems Unique to the Macintosh 176 Specifications 179 Index ...191 4
Table of Contents Troubleshooting 132 Cannot Install the Printer Driver 133 Print Quality is Poor or Contains Errors 135 Printer Does Not Start or Stops During Print Jobs 152 Paper Does Not Feed Properly or Paper Jams 158 The POWER Lamp Flashes Orange 161 An Error Message is Displayed on the Screen 164 Problems Unique to Windows 173 Problems Unique to the Macintosh 176 Specifications 179 Index ...191 4
S820D User's Guide
Page 132
Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh Troubleshooting 132
Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh Troubleshooting 132
S820D User's Guide
Page 133
... the printer driver. Sometimes the printer driver cannot be unstable and this will prevent the printer driver from being installed. Cannot Install the Printer Driver Troubleshooting s Follow the installation procedure correctly. Cannot Install the Printer Driver 133 Install the printer driver carefully following the procedures described in Windows, Windows may be...
... the printer driver. Sometimes the printer driver cannot be unstable and this will prevent the printer driver from being installed. Cannot Install the Printer Driver Troubleshooting s Follow the installation procedure correctly. Cannot Install the Printer Driver 133 Install the printer driver carefully following the procedures described in Windows, Windows may be...
S820D User's Guide
Page 134
... CD-ROM drive letter and the installation program ("MSetup.exe"). In Windows, use Windows Explorer to ensure that the CD-ROM icon is computer dependent. Troubleshooting s If the Installer for the printer driver does not start up automatically when you are no problems with the CD-ROM, contact...
... CD-ROM drive letter and the installation program ("MSetup.exe"). In Windows, use Windows Explorer to ensure that the CD-ROM icon is computer dependent. Troubleshooting s If the Installer for the printer driver does not start up automatically when you are no problems with the CD-ROM, contact...
S820D User's Guide
Page 135
Print Quality is Poor or Contains Errors • Cannot Print to End of Job • Colours are Unclear • Meaningless Characters or Symbols are Printed • Printing is Blurred/Colours are Wrong • Straight Lines are Misaligned • Printed Paper Curls or Ink Blots • Back of Paper is Smudged • Printed Surface is Scratched • White Streaks • Colours are Uneven or Streaked Troubleshooting Print Quality is Poor or Contains Errors 135
Print Quality is Poor or Contains Errors • Cannot Print to End of Job • Colours are Unclear • Meaningless Characters or Symbols are Printed • Printing is Blurred/Colours are Wrong • Straight Lines are Misaligned • Printed Paper Curls or Ink Blots • Back of Paper is Smudged • Printed Surface is Scratched • White Streaks • Colours are Uneven or Streaked Troubleshooting Print Quality is Poor or Contains Errors 135
S820D User's Guide
Page 136
Then check the Page Size setting in the application. Print Quality is Poor or Contains Errors 136 First, check the Page Size setting in the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh. You may need to End of Job Troubleshooting s Confirm the Page Size setting matches the size of the paper loaded in the printer. s Check the amount of the space on the hard disk. Cannot Print to increase the amount of free space by deleting any unnecessary files.
Then check the Page Size setting in the application. Print Quality is Poor or Contains Errors 136 First, check the Page Size setting in the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh. You may need to End of Job Troubleshooting s Confirm the Page Size setting matches the size of the paper loaded in the printer. s Check the amount of the space on the hard disk. Cannot Print to increase the amount of free space by deleting any unnecessary files.
S820D User's Guide
Page 137
... a Windows environment, also increase Print Quality on the screen. When an ink tank runs out of paper loaded in the printer. If you are Unclear Troubleshooting s Confirm the Media Type setting in the printer driver matches the type of ink, replace it with a new one. Note ® Printed colours...
... a Windows environment, also increase Print Quality on the screen. When an ink tank runs out of paper loaded in the printer. If you are Unclear Troubleshooting s Confirm the Media Type setting in the printer driver matches the type of ink, replace it with a new one. Note ® Printed colours...
S820D User's Guide
Page 138
Print Quality is Poor or Contains Errors 138 Troubleshooting Meaningless Characters or Symbols are Printed s If the problem only occurs when printing a specific document, try editing the document and then printing it. If this does not resolve the problem, there may be a problem with your application program.
Print Quality is Poor or Contains Errors 138 Troubleshooting Meaningless Characters or Symbols are Printed s If the problem only occurs when printing a specific document, try editing the document and then printing it. If this does not resolve the problem, there may be a problem with your application program.
S820D User's Guide
Page 139
... Pattern ¬ Print Head Cleaning If the problem is output correctly. s Ensure you dispose of certain media. Contact a Canon service representative. Print Quality is empty. Note ® Always ensure you are Wrong Troubleshooting s If a specific colour does not print, check whether the corresponding ink tank is Poor or Contains Errors 139...
... Pattern ¬ Print Head Cleaning If the problem is output correctly. s Ensure you dispose of certain media. Contact a Canon service representative. Print Quality is empty. Note ® Always ensure you are Wrong Troubleshooting s If a specific colour does not print, check whether the corresponding ink tank is Poor or Contains Errors 139...
S820D User's Guide
Page 140
Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Print Head Alignment. Straight Lines are Misaligned Troubleshooting s Align the print head. Follow the instructions on the screen. Ensure you align the print head every time you install a new print head. Print Quality is Poor or Contains Errors 140
Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Print Head Alignment. Straight Lines are Misaligned Troubleshooting s Align the print head. Follow the instructions on the screen. Ensure you align the print head every time you install a new print head. Print Quality is Poor or Contains Errors 140
S820D User's Guide
Page 141
Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click Utilities. 3 Select Test Print from the pull-down menu, and then click Print Head Alignment. Follow the instructions on the screen. Print Quality is Poor or Contains Errors 141
Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click Utilities. 3 Select Test Print from the pull-down menu, and then click Print Head Alignment. Follow the instructions on the screen. Print Quality is Poor or Contains Errors 141
S820D User's Guide
Page 142
Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting. Print Quality is Poor or Contains Errors 142 s In the printer driver settings, select a higher print quality setting.
Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting. Print Quality is Poor or Contains Errors 142 s In the printer driver settings, select a higher print quality setting.
S820D User's Guide
Page 143
Print Quality is Poor or Contains Errors 143 pictures with intense colours or photographs). s Reduce the Intensity setting in the printer driver and try printing again. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, select Manual for Colour Adjustment, and then click Set. 3 Drag the Intensity slide bar to print images that require a lot of ink (i.e. Printed Paper Curls or Ink Blots Troubleshooting s Use high resolution paper or photo paper to adjust the intensity.
Print Quality is Poor or Contains Errors 143 pictures with intense colours or photographs). s Reduce the Intensity setting in the printer driver and try printing again. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, select Manual for Colour Adjustment, and then click Set. 3 Drag the Intensity slide bar to print images that require a lot of ink (i.e. Printed Paper Curls or Ink Blots Troubleshooting s Use high resolution paper or photo paper to adjust the intensity.
S820D User's Guide
Page 144
Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Colour icon and then drag the Intensity slide bar to set the intensity. Print Quality is Poor or Contains Errors 144
Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Colour icon and then drag the Intensity slide bar to set the intensity. Print Quality is Poor or Contains Errors 144
S820D User's Guide
Page 145
Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Custom Settings to pause after each sheet has printed. Print Quality is dry, enable the Pause Page printer driver setting. Back of Paper is Smudged Troubleshooting s If the next page prints before the ink is Poor or Contains Errors 145 You can either remove each printed sheet from the output tray as soon as it is printed, or adjust the Ink Drying Wait Time to open the Custom Settings dialog box. 4 Drag the Ink Drying Wait Time slide bar, and then click Send.
Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Custom Settings to pause after each sheet has printed. Print Quality is dry, enable the Pause Page printer driver setting. Back of Paper is Smudged Troubleshooting s If the next page prints before the ink is Poor or Contains Errors 145 You can either remove each printed sheet from the output tray as soon as it is printed, or adjust the Ink Drying Wait Time to open the Custom Settings dialog box. 4 Drag the Ink Drying Wait Time slide bar, and then click Send.
S820D User's Guide
Page 146
s You may need to clean some internal parts of A4 or Letter plain paper in the printer. 2 Hold down menu. 4 Select Pause between pages., and then click Send. Print Quality is Poor or Contains Errors 146 Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click the Utilities button. 3 Select Custom Settings from the pull-down the RESUME/CANCEL button until the POWER lamp flashes three times, and release the button. 3 Repeat this operation until there are no more smudges on the test page. Follow the procedure below. 1 Load sheets of the printer.
s You may need to clean some internal parts of A4 or Letter plain paper in the printer. 2 Hold down menu. 4 Select Pause between pages., and then click Send. Print Quality is Poor or Contains Errors 146 Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click the Utilities button. 3 Select Custom Settings from the pull-down the RESUME/CANCEL button until the POWER lamp flashes three times, and release the button. 3 Repeat this operation until there are no more smudges on the test page. Follow the procedure below. 1 Load sheets of the printer.
S820D User's Guide
Page 147
... on plain paper, also try printing again. Print Quality is Poor or Contains Errors 147 If you print a document without using . Printed Surface is Scratched Troubleshooting s Ensure you are using the computer, error 102 or 103 will be curled. Use Photo Paper Pro or Glossy Photo Paper. However, you can be... head first and print with the correct paper. • The paper must be resolved by pressing the Print button again. If you use non-Canon brand paper heavier than 105 g/m2 (28 lb).
... on plain paper, also try printing again. Print Quality is Poor or Contains Errors 147 If you print a document without using . Printed Surface is Scratched Troubleshooting s Ensure you are using the computer, error 102 or 103 will be curled. Use Photo Paper Pro or Glossy Photo Paper. However, you can be... head first and print with the correct paper. • The paper must be resolved by pressing the Print button again. If you use non-Canon brand paper heavier than 105 g/m2 (28 lb).
S820D User's Guide
Page 148
s Ensure you are printing within the recommended printing area. ¬ Printing Area Print Quality is Poor or Contains Errors 148 Troubleshooting s Reduce the Intensity setting in the printer driver and try printing again. When printing an image with high intensity, the paper may cause the printed ...
s Ensure you are printing within the recommended printing area. ¬ Printing Area Print Quality is Poor or Contains Errors 148 Troubleshooting s Reduce the Intensity setting in the printer driver and try printing again. When printing an image with high intensity, the paper may cause the printed ...
S820D User's Guide
Page 149
Print Quality is Poor or Contains Errors 149 For details on print head alignment, refer to check the ink output. White Streaks Troubleshooting s Print the nozzle check pattern to "Straight Lines are Misaligned". If a specific colour does not print in the nozzle check pattern, clean the print head. ¬ Printing the Nozzle Check Pattern ¬ Print Head Cleaning The problem can also be resolved by aligning the print head.
Print Quality is Poor or Contains Errors 149 For details on print head alignment, refer to check the ink output. White Streaks Troubleshooting s Print the nozzle check pattern to "Straight Lines are Misaligned". If a specific colour does not print in the nozzle check pattern, clean the print head. ¬ Printing the Nozzle Check Pattern ¬ Print Head Cleaning The problem can also be resolved by aligning the print head.
S820D User's Guide
Page 150
Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting. Print Quality is Poor or Contains Errors 150 Colours are Uneven or Streaked Troubleshooting s Increase the print quality setting in the printer driver settings. Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end.
Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting. Print Quality is Poor or Contains Errors 150 Colours are Uneven or Streaked Troubleshooting s Increase the print quality setting in the printer driver settings. Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end.