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... Replacing an Ink Tank 67 Printing the Nozzle Check Pattern 72 Printhead Cleaning 76 Printhead Deep Cleaning 79 Enabling Low Ink Warning 81 Transporting the Printer 87 Printing Media 91 Compatible Media Types 92 Envelopes 94 High Resolution Paper HR-101N 98 Glossy Photo Paper GP-301N/GP-301 100 High... 104 Photo Paper Pro PR-101 106 Photo Paper Pro PC-101S 108 Transparencies CF-102 110 T-Shirt Transfers TR-201 112 Banner Paper 114 Troubleshooting 117 Cannot Install the Printer Driver 118 Print Quality is Poor or Contains Errors 120 3
... Replacing an Ink Tank 67 Printing the Nozzle Check Pattern 72 Printhead Cleaning 76 Printhead Deep Cleaning 79 Enabling Low Ink Warning 81 Transporting the Printer 87 Printing Media 91 Compatible Media Types 92 Envelopes 94 High Resolution Paper HR-101N 98 Glossy Photo Paper GP-301N/GP-301 100 High... 104 Photo Paper Pro PR-101 106 Photo Paper Pro PC-101S 108 Transparencies CF-102 110 T-Shirt Transfers TR-201 112 Banner Paper 114 Troubleshooting 117 Cannot Install the Printer Driver 118 Print Quality is Poor or Contains Errors 120 3
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Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Low Ink Warning Displays Ink Tank with '?' • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh Troubleshooting 117
Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Low Ink Warning Displays Ink Tank with '?' • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh Troubleshooting 117
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... was not installed correctly, reinstall it. Install the printer driver carefully following the procedures described in Windows, Windows may be installed because another application is running. Cannot Install the Printer Driver 118 Cannot Install the Printer Driver Troubleshooting ■ Follow the installation procedure correctly. If the printer driver was forcibly terminated due to an error...
... was not installed correctly, reinstall it. Install the printer driver carefully following the procedures described in Windows, Windows may be installed because another application is running. Cannot Install the Printer Driver 118 Cannot Install the Printer Driver Troubleshooting ■ Follow the installation procedure correctly. If the printer driver was forcibly terminated due to an error...
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Cannot Install the Printer Driver 119 Troubleshooting Windows Note ➤ If you insert the Setup Software & User's Guide CD-ROM, open the My Computer window, then double-click the CD-ROM icon. ... file name ("msetup.exe"). The CD-ROM drive letter is a problem with the Setup Software & User's Guide CD-ROM. ■ If the Installer for the printer driver does not start automatically when you choose to ensure that the CD-ROM icon is visible. In a Macintosh, check that the CD-ROM can...
Cannot Install the Printer Driver 119 Troubleshooting Windows Note ➤ If you insert the Setup Software & User's Guide CD-ROM, open the My Computer window, then double-click the CD-ROM icon. ... file name ("msetup.exe"). The CD-ROM drive letter is a problem with the Setup Software & User's Guide CD-ROM. ■ If the Installer for the printer driver does not start automatically when you choose to ensure that the CD-ROM icon is visible. In a Macintosh, check that the CD-ROM can...
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Print Quality is Poor or Contains Errors • Cannot Print to End of Job • Colors are Unclear • Meaningless Characters or Symbols are Printed • Printing is Blurred/Colors are Wrong • Straight Lines are Misaligned • Printed Paper Curls or Ink Blots • Back of Paper is Smudged • Printed Surface is Scratched • White Streaks • Colors are Uneven or Streaked Troubleshooting Print Quality is Poor or Contains Errors 120
Print Quality is Poor or Contains Errors • Cannot Print to End of Job • Colors are Unclear • Meaningless Characters or Symbols are Printed • Printing is Blurred/Colors are Wrong • Straight Lines are Misaligned • Printed Paper Curls or Ink Blots • Back of Paper is Smudged • Printed Surface is Scratched • White Streaks • Colors are Uneven or Streaked Troubleshooting Print Quality is Poor or Contains Errors 120
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First, check the Page Size setting in the Printer Properties dialog box for Windows, or the Page Setup dialog box for Macintosh. ■ Check the amount of the free space on the hard disk. Print Quality is Poor or Contains Errors 121 Next, check the Page Size setting in the application. You may need to End of Job Troubleshooting ■ Confirm that the Page Size setting matches the size of free space by deleting any unnecessary files. Cannot Print to increase the amount of the paper loaded in the printer.
First, check the Page Size setting in the Printer Properties dialog box for Windows, or the Page Setup dialog box for Macintosh. ■ Check the amount of the free space on the hard disk. Print Quality is Poor or Contains Errors 121 Next, check the Page Size setting in the application. You may need to End of Job Troubleshooting ■ Confirm that the Page Size setting matches the size of free space by deleting any unnecessary files. Cannot Print to increase the amount of the paper loaded in the printer.
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...can also affect how colors appear on the Main tab. If you are printing a photograph or an illustration from a Windows environment, also increase Print Quality on the screen. If you are Unclear Troubleshooting ■ Confirm the Media Type setting in the printer driver matches the ...type of ink, replace it with a new one. When an ink tank runs out of paper loaded in the printer. Print Quality is installed. Colors are working in a Macintosh...
...can also affect how colors appear on the Main tab. If you are printing a photograph or an illustration from a Windows environment, also increase Print Quality on the screen. If you are Unclear Troubleshooting ■ Confirm the Media Type setting in the printer driver matches the ...type of ink, replace it with a new one. When an ink tank runs out of paper loaded in the printer. Print Quality is installed. Colors are working in a Macintosh...
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If this does not resolve the problem, there may be a problem with your application program. Print Quality is Poor or Contains Errors 123 Troubleshooting Meaningless Characters or Symbols are Printed ■ If the problem only occurs when printing a specific document, try editing the document, then printing it.
If this does not resolve the problem, there may be a problem with your application program. Print Quality is Poor or Contains Errors 123 Troubleshooting Meaningless Characters or Symbols are Printed ■ If the problem only occurs when printing a specific document, try editing the document, then printing it.
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Contact the Customer Care Center. You can only print on the correct side of the media. Printing is Blurred/Colors are Wrong Troubleshooting ■ Print the nozzle check pattern to ensure that you are printing on one side of the ink tanks. If the nozzle check pattern does ...
Contact the Customer Care Center. You can only print on the correct side of the media. Printing is Blurred/Colors are Wrong Troubleshooting ■ Print the nozzle check pattern to ensure that you are printing on one side of the ink tanks. If the nozzle check pattern does ...
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Follow the instructions on the screen. Windows 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 Click the Maintenance tab. 3 Click Printhead Alignment. Troubleshooting Print Quality is Poor or Contains Errors 125 Straight Lines are Misaligned ■ Align the printhead.
Follow the instructions on the screen. Windows 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 Click the Maintenance tab. 3 Click Printhead Alignment. Troubleshooting Print Quality is Poor or Contains Errors 125 Straight Lines are Misaligned ■ Align the printhead.
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Note 3 Select Test Print from the File menu. 2 Click Utilities. Follow the instructions on the screen. ➤ Straight lines can normally be opened by selecting Page Setup from the drop-down menu, then click Printhead Alignment. Aligning the printhead may also resolve this problem. Troubleshooting Macintosh 1 Open the Page Setup dialog box. The Page Setup dialog box can become misaligned if the paper thickness lever has been moved. Print Quality is Poor or Contains Errors 126
Note 3 Select Test Print from the File menu. 2 Click Utilities. Follow the instructions on the screen. ➤ Straight lines can normally be opened by selecting Page Setup from the drop-down menu, then click Printhead Alignment. Aligning the printhead may also resolve this problem. Troubleshooting Macintosh 1 Open the Page Setup dialog box. The Page Setup dialog box can become misaligned if the paper thickness lever has been moved. Print Quality is Poor or Contains Errors 126
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Print Quality is Poor or Contains Errors 127 Troubleshooting Windows 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 Click the Main tab, then click High for the Print Quality setting. The Print dialog box can normally be opened by selecting Print from the File menu. 2 For Print Mode, select Manual, then click Details. 3 Click the Quality icon, then drag the Print Quality slider to the Fine end. Macintosh 1 Open the Print dialog box. ■ In the printer driver settings, select a higher print quality setting.
Print Quality is Poor or Contains Errors 127 Troubleshooting Windows 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 Click the Main tab, then click High for the Print Quality setting. The Print dialog box can normally be opened by selecting Print from the File menu. 2 For Print Mode, select Manual, then click Details. 3 Click the Quality icon, then drag the Print Quality slider to the Fine end. Macintosh 1 Open the Print dialog box. ■ In the printer driver settings, select a higher print quality setting.
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Windows 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 Click the Main tab, then select Manual for Color Adjustment, then click Set. 3 Drag the Intensity slider to print images that require a lot of ink, such as pictures with intense colors, or photographs. ■ Reduce the Intensity setting in the printer driver and try printing again. Print Quality is Poor or Contains Errors 128 Printed Paper Curls or Ink Blots Troubleshooting ■ Use high resolution paper or photo paper to adjust the intensity.
Windows 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 Click the Main tab, then select Manual for Color Adjustment, then click Set. 3 Drag the Intensity slider to print images that require a lot of ink, such as pictures with intense colors, or photographs. ■ Reduce the Intensity setting in the printer driver and try printing again. Print Quality is Poor or Contains Errors 128 Printed Paper Curls or Ink Blots Troubleshooting ■ Use high resolution paper or photo paper to adjust the intensity.
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Print Quality is Poor or Contains Errors 129 The Print dialog box can normally be opened by selecting Print from the File menu. 2 For Print Mode, select Manual, then click Details. 3 Click the Color icon, then drag the Intensity slider to set the intensity. Troubleshooting Macintosh 1 Open the Print dialog box.
Print Quality is Poor or Contains Errors 129 The Print dialog box can normally be opened by selecting Print from the File menu. 2 For Print Mode, select Manual, then click Details. 3 Click the Color icon, then drag the Intensity slider to set the intensity. Troubleshooting Macintosh 1 Open the Print dialog box.
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Windows 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 Click the Maintenance tab. 3 Click Custom Settings to pause after each printed sheet from the output tray as soon as it is printed, or enable Pause Page to open the Custom Settings dialog box. 4 Select Pause Page, then click Send. Print Quality is dry, enable the Pause Page printer driver setting. You can either remove each sheet has printed. Back of Paper is Smudged Troubleshooting ■ If the next page prints before the ink is Poor or Contains Errors 130
Windows 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 Click the Maintenance tab. 3 Click Custom Settings to pause after each printed sheet from the output tray as soon as it is printed, or enable Pause Page to open the Custom Settings dialog box. 4 Select Pause Page, then click Send. Print Quality is dry, enable the Pause Page printer driver setting. You can either remove each sheet has printed. Back of Paper is Smudged Troubleshooting ■ If the next page prints before the ink is Poor or Contains Errors 130
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... this operation until the POWER lamp flashes three times, then release the button. To clean the inside of the printer, follow the procedure below. 1 Load several sheets of the printer's internal parts. The Page Setup dialog box can normally be opened by selecting Page Setup from the File menu. 2 Click...drop-down menu. 4 Select Pause between pages, then click Send. ■ You may need to clean some of letter-size plain paper into the printer's paper feeder. 2 Press and hold the RESUME/CANCEL button until there are no more smudges on the test page. Print Quality is Poor or ...
... this operation until the POWER lamp flashes three times, then release the button. To clean the inside of the printer, follow the procedure below. 1 Load several sheets of the printer's internal parts. The Page Setup dialog box can normally be opened by selecting Page Setup from the File menu. 2 Click...drop-down menu. 4 Select Pause between pages, then click Send. ■ You may need to clean some of letter-size plain paper into the printer's paper feeder. 2 Press and hold the RESUME/CANCEL button until there are no more smudges on the test page. Print Quality is Poor or ...
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... display saying that you use paper heavier than 28 lb. Ignore the message and continue printing. ■ Reduce the Intensity setting in the printer driver and try setting the paper thickness lever to become wavy. If the paper gets scratched when printing on thick paper, set the paper ...thickness lever to the right. This problem can be curled. Printed Surface is Scratched Troubleshooting ■ Ensure that the position of the lever is Poor or Contains Errors 132 If you are using suitable paper. • The paper...
... display saying that you use paper heavier than 28 lb. Ignore the message and continue printing. ■ Reduce the Intensity setting in the printer driver and try setting the paper thickness lever to become wavy. If the paper gets scratched when printing on thick paper, set the paper ...thickness lever to the right. This problem can be curled. Printed Surface is Scratched Troubleshooting ■ Ensure that the position of the lever is Poor or Contains Errors 132 If you are using suitable paper. • The paper...
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Troubleshooting Windows 1 2 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box Click the Main tab, then select Manual for Color Adjustment, then click Set. 3 Drag the Intensity slider to set the intensity. ■ Ensure that you are printing within the recommended printing area. ➡ Printing ... box. The Print dialog box can be opened by clicking Print from the File menu. 2 For Print Mode, select Manual, then click Details. 3 Click the Color icon and drag the Intensity slider to adjust the intensity.
Troubleshooting Windows 1 2 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box Click the Main tab, then select Manual for Color Adjustment, then click Set. 3 Drag the Intensity slider to set the intensity. ■ Ensure that you are printing within the recommended printing area. ➡ Printing ... box. The Print dialog box can be opened by clicking Print from the File menu. 2 For Print Mode, select Manual, then click Details. 3 Click the Color icon and drag the Intensity slider to adjust the intensity.
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Print Quality is Poor or Contains Errors 134 For details on printhead alignment, refer to check the ink output. If a specific color does not print in the nozzle check pattern, clean the printhead. ➡ Printing the Nozzle Check Pattern ➡ Printhead Cleaning The problem can also be resolved by aligning the printhead. White Streaks Troubleshooting ■ Print the nozzle check pattern to "Straight Lines are Misaligned".
Print Quality is Poor or Contains Errors 134 For details on printhead alignment, refer to check the ink output. If a specific color does not print in the nozzle check pattern, clean the printhead. ➡ Printing the Nozzle Check Pattern ➡ Printhead Cleaning The problem can also be resolved by aligning the printhead. White Streaks Troubleshooting ■ Print the nozzle check pattern to "Straight Lines are Misaligned".
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... the Quality icon, then drag the Print Quality slider to the Fine end. Colors are Uneven or Streaked Troubleshooting ■ Increase the print quality setting in the printer driver settings. Windows 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 Click the Main tab, then click High for the Print Quality...
... the Quality icon, then drag the Print Quality slider to the Fine end. Colors are Uneven or Streaked Troubleshooting ■ Increase the print quality setting in the printer driver settings. Windows 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 Click the Main tab, then click High for the Print Quality...