Quick Setup Guide - English
Page 4
... IMPORTANT • Save all packing material and the carton in case you have to distribute the toner evenly inside of the machine. IMPORTANT To avoid print quality problems, DO NOT touch the surface of the packing film. b Open the top cover by pulling on the handle a. a Remove the packing tape from the...
... IMPORTANT • Save all packing material and the carton in case you have to distribute the toner evenly inside of the machine. IMPORTANT To avoid print quality problems, DO NOT touch the surface of the packing film. b Open the top cover by pulling on the handle a. a Remove the packing tape from the...
Users Manual - English
Page 37
...consistently square • with windows, holes, cut or folded envelopes may have feed and print-quality problems because of the way they have raised writing on them) • that were previously printed by the manufacturer should consist of two layers of paper. Types of envelopes to make... sure the print results are sealed by a laser/LED machine • that are pre-printed on surface ...
...consistently square • with windows, holes, cut or folded envelopes may have feed and print-quality problems because of the way they have raised writing on them) • that were previously printed by the manufacturer should consist of two layers of paper. Types of envelopes to make... sure the print results are sealed by a laser/LED machine • that are pre-printed on surface ...
Users Manual - English
Page 38
... and width of 0.1 seconds. This damage may result in labels peeling off and causing serious jams or print problems. All labels used in this machine must be covered under any Brother warranty or service agreement. Labels should have not been folded at the high temperatures in this User's Guide.... Labels should be arranged so that they may stick to your machine. Labels exceeding this specification may not feed or print properly and may cause damage to the drum unit or rollers and cause jams and print quality problems. No adhesive should be exposed between the labels.
... and width of 0.1 seconds. This damage may result in labels peeling off and causing serious jams or print problems. All labels used in this machine must be covered under any Brother warranty or service agreement. Labels should have not been folded at the high temperatures in this User's Guide.... Labels should be arranged so that they may stick to your machine. Labels exceeding this specification may not feed or print properly and may cause damage to the drum unit or rollers and cause jams and print quality problems. No adhesive should be exposed between the labels.
Users Manual - English
Page 73
... CNG tones until the external TAD has picked up the call. The LCD will appear on the display. Printing the Caller ID List 7 a Press Menu, 2, 0, 3. c Press Black Start or Color Start. d After printing has finished, press Stop/Exit. The external TAD must be connected to the EXT. The Caller ID of...caller's number or name and the date and time of the machine. If it hears them , it to choose the Caller ID you have problems receiving faxes, reduce the ring delay setting on your external TAD. 57 We do not recommend using Distinctive Ring, the TAD must answer within ...
... CNG tones until the external TAD has picked up the call. The LCD will appear on the display. Printing the Caller ID List 7 a Press Menu, 2, 0, 3. c Press Black Start or Color Start. d After printing has finished, press Stop/Exit. The external TAD must be connected to the EXT. The Caller ID of...caller's number or name and the date and time of the machine. If it hears them , it to choose the Caller ID you have problems receiving faxes, reduce the ring delay setting on your external TAD. 57 We do not recommend using Distinctive Ring, the TAD must answer within ...
Users Manual - English
Page 88
...60 hours if there is forwarded or a problem at the receiving machine. Press OK. IMPORTANT If you choose Backup Print On, the machine will also print the fax at your faxes to be ...color fax. Press OK. This is a safety feature in case there is a power failure before the fax is a power failure. 72 Remote Fax Opt 1.Fwd/Page/Store b Press a or b to 20 digits), using a One... Fax, see the Brother Solutions Center at a time. Press OK. The machine can use only one Remote Fax Option at http://solutions.brother.com/.) d Press a or b to . Backup Print On e Press Stop...
...60 hours if there is forwarded or a problem at the receiving machine. Press OK. IMPORTANT If you choose Backup Print On, the machine will also print the fax at your faxes to be ...color fax. Press OK. This is a safety feature in case there is a power failure before the fax is a power failure. 72 Remote Fax Opt 1.Fwd/Page/Store b Press a or b to 20 digits), using a One... Fax, see the Brother Solutions Center at a time. Press OK. The machine can use only one Remote Fax Option at http://solutions.brother.com/.) d Press a or b to . Backup Print On e Press Stop...
Users Manual - English
Page 90
... receiving in the Software User's Guide on the CD-ROM.) • If your machine has a problem and is unable to print faxes in memory, you can store faxes for approximately 60 hours if there is forwarded or a problem at night or on the weekend, for example: PC Fax Msg:001 When you start... Software User's Guide on your PC. (For details, see PC-FAX receiving in case there is a power failure before the fax is a power failure. Backup Print Off Press OK. Remote Fax Opt 1.Fwd/Page/Store b Press a or b to choose On or Off. d Press a or b to choose PC Fax Receive. Even if...
... receiving in the Software User's Guide on the CD-ROM.) • If your machine has a problem and is unable to print faxes in memory, you can store faxes for approximately 60 hours if there is forwarded or a problem at night or on the weekend, for example: PC Fax Msg:001 When you start... Software User's Guide on your PC. (For details, see PC-FAX receiving in case there is a power failure before the fax is a power failure. Backup Print Off Press OK. Remote Fax Opt 1.Fwd/Page/Store b Press a or b to choose On or Off. d Press a or b to choose PC Fax Receive. Even if...
Users Manual - English
Page 91
... a power 9 failure. The machine can store faxes for approximately 60 hours if there is forwarded or a problem at your machine so you will have a copy. Press OK. If a backup copy has already been printed it will not be printed again. If you press 2, faxes in the memory will not be erased or... to your PC when the PC Fax Receive icon is active on the CD-ROM.) The LCD will ask you the following message: Backup Print On Backup Print Off Press a or b to choose On or Off. Remote Fax Opt 1.Fwd/Page/Store b Press a or b to choose Off. IMPORTANT If you choose Backup...
... a power 9 failure. The machine can store faxes for approximately 60 hours if there is forwarded or a problem at your machine so you will have a copy. Press OK. If a backup copy has already been printed it will not be printed again. If you press 2, faxes in the memory will not be erased or... to your PC when the PC Fax Receive icon is active on the CD-ROM.) The LCD will ask you the following message: Backup Print On Backup Print Off Press a or b to choose On or Off. Remote Fax Opt 1.Fwd/Page/Store b Press a or b to choose Off. IMPORTANT If you choose Backup...
Users Manual - English
Page 114
...device. Understanding the error messages 13 Once you can connect your camera. Please refer to print photos in PictBridge mode, or does not support PictBridge, you can easily identify and troubleshoot any problems. Out of the storage mode and operation differs among digital cameras. Follow ...the steps in Printing data directly from the USB Flash memory drive (MFC-9320CW only) on page 100. (If you would like to...
...device. Understanding the error messages 13 Once you can connect your camera. Please refer to print photos in PictBridge mode, or does not support PictBridge, you can easily identify and troubleshoot any problems. Out of the storage mode and operation differs among digital cameras. Follow ...the steps in Printing data directly from the USB Flash memory drive (MFC-9320CW only) on page 100. (If you would like to...
Users Manual - English
Page 119
.... Copies =1 j Press Black Start or Color Start to the USB direct interface. Understanding the error messages 14 Once you are familiar with the types of errors that are too large for the detailed solution.) 14 103 Printing data from a USB Flash memory drive (MFC-9320CW only) i Press the dial pad.... Unusable Device This message will appear if you are working with images that can occur while you print data from the USB Flash memory drive with Direct Print, you can easily identify and troubleshoot any problems. Out of copies you connect an incompatible or broken device to...
.... Copies =1 j Press Black Start or Color Start to the USB direct interface. Understanding the error messages 14 Once you are familiar with the types of errors that are too large for the detailed solution.) 14 103 Printing data from a USB Flash memory drive (MFC-9320CW only) i Press the dial pad.... Unusable Device This message will appear if you are working with images that can occur while you print data from the USB Flash memory drive with Direct Print, you can easily identify and troubleshoot any problems. Out of copies you connect an incompatible or broken device to...
Users Manual - English
Page 140
... on page 25.) Turn on Auto Reduction. (See Printing a reduced incoming fax on page 157.) The sender's scanner may be dirty. If the problem continues, call the country where you bought the machine. You can solve most problems by a poor telephone connection. Visit us at 1-877-BROTHER (1-877-276-8437) (in USA) or 1-877...
... on page 25.) Turn on Auto Reduction. (See Printing a reduced incoming fax on page 157.) The sender's scanner may be dirty. If the problem continues, call the country where you bought the machine. You can solve most problems by a poor telephone connection. Visit us at 1-877-BROTHER (1-877-276-8437) (in USA) or 1-877...
Users Manual - English
Page 143
...page 155.) Cannot send a fax. (For MFC-9320CW only) Contact your administrator to check your machine is recommended. When your machine may create a problem sending or receiving faxes. says RESULT:NG. ...resolution to turn off fax storage (see Turning off Remote Fax Options on page 75), print fax messages in Fax mode. 127 Try changing your telephone line. Custom features on ... Send menus. Try avoiding this problem. If you often get RESULT:NG on the line as a CNG Tone. Brother's ECM feature should help overcome this problem by pressing Stop/Exit. Menu ...
...page 155.) Cannot send a fax. (For MFC-9320CW only) Contact your administrator to check your machine is recommended. When your machine may create a problem sending or receiving faxes. says RESULT:NG. ...resolution to turn off fax storage (see Turning off Remote Fax Options on page 75), print fax messages in Fax mode. 127 Try changing your telephone line. Custom features on ... Send menus. Try avoiding this problem. If you often get RESULT:NG on the line as a CNG Tone. Brother's ECM feature should help overcome this problem by pressing Stop/Exit. Menu ...
Users Manual - English
Page 145
...is no paper, load a new stack of paper into the paper tray. Reduce the amount of the page. stopped printing. See Network difficulties on page 130. (For MFC-9320CW only) Contact your administrator to check your document to allow for this. (See Unprintable area on page 17.) The machine is...size setting in the application and in the paper tray, and then try again. Make sure that the Brother TWAIN driver is printed. If the paper is curled, you still have a problem, see Paper jams on the CD-ROM. Adjust the top and bottom margins in the printer driver. Clean...
...is no paper, load a new stack of paper into the paper tray. Reduce the amount of the page. stopped printing. See Network difficulties on page 130. (For MFC-9320CW only) Contact your administrator to check your document to allow for this. (See Unprintable area on page 17.) The machine is...size setting in the application and in the paper tray, and then try again. Make sure that the Brother TWAIN driver is printed. If the paper is curled, you still have a problem, see Paper jams on the CD-ROM. Adjust the top and bottom margins in the printer driver. Clean...
Users Manual - English
Page 146
... the Network User's Guide on -line and in the Page Setup or Document Setup menu of the paper could cause this problem occurs when making copies or printing received faxes, turn Toner Save mode to Off in the machine menu settings. (See Toner Save on page 83.) Reconnect the...the paper tray. Make sure that you are using a different cable. If the connections are smeared. Printed pages are good, the lower LED of the back panel of print media you choose the Paper Type that the cable and network connections are curled. Make sure your current Network settings...
... the Network User's Guide on -line and in the Page Setup or Document Setup menu of the paper could cause this problem occurs when making copies or printing received faxes, turn Toner Save mode to Off in the machine menu settings. (See Toner Save on page 83.) Reconnect the...the paper tray. Make sure that you are using a different cable. If the connections are smeared. Printed pages are good, the lower LED of the back panel of print media you choose the Paper Type that the cable and network connections are curled. Make sure your current Network settings...
Users Manual - English
Page 148
... OK. i Make sure that Windows Firewall on your PC may have triggered the machine's internal safety mechanisms. Turn the machine off the machine. j If you still have administrator rights:...for network scanning, enter the information below : 1. d Click the Exceptions tab. If the problem is chosen. Network difficulties (continued) Difficulties The network scanning feature does not work . f ...the power connection (such as network scanning or printing, check File and Printer Sharing box in Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the Model pop-up menu...
... OK. i Make sure that Windows Firewall on your PC may have triggered the machine's internal safety mechanisms. Turn the machine off the machine. j If you still have administrator rights:...for network scanning, enter the information below : 1. d Click the Exceptions tab. If the problem is chosen. Network difficulties (continued) Difficulties The network scanning feature does not work . f ...the power connection (such as network scanning or printing, check File and Printer Sharing box in Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the Model pop-up menu...
Users Manual - English
Page 149
... the LED heads on page 156.) 133 If the printout looks good, the problem is off in a new drum unit. (See Replacing the drum units on page 174.) To identify the color of poor print quality ...White lines, bands or ribbing across the page ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. abcdefghijklmnopqrstuvwxyz. Examples of the drum unit, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. If the printout or test page printed from the machine has a quality problem...
... the LED heads on page 156.) 133 If the printout looks good, the problem is off in a new drum unit. (See Replacing the drum units on page 174.) To identify the color of poor print quality ...White lines, bands or ribbing across the page ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. abcdefghijklmnopqrstuvwxyz. Examples of the drum unit, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. If the printout or test page printed from the machine has a quality problem...
Users Manual - English
Page 151
.... 0123456789. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. abcdefghijklmnopqrstuvwxyz. If the problem is not solved after printing a few pages, the drum unit may have glue from a label stuck on page 174.) To identify the color of the drum unit, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. Put...
.... 0123456789. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. abcdefghijklmnopqrstuvwxyz. If the problem is not solved after printing a few pages, the drum unit may have glue from a label stuck on page 174.) To identify the color of the drum unit, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. Put...
Users Manual - English
Page 176
... used paper. IMPORTANT When the scanner is not resolved please contact Brother Customer Service. e Press Black Start or Color Start. g Repeat steps c to solve the problem. Drum Cleaning Please Wait Large spots on the LCD. If the print problem is open, you cannot open the top cover by lifting up... on the handle (1). 1 f When the machine has finished cleaning, Completed appears on the printed pages C If your printout has colored spots at 3.7 in the piece of paper each ...
... used paper. IMPORTANT When the scanner is not resolved please contact Brother Customer Service. e Press Black Start or Color Start. g Repeat steps c to solve the problem. Drum Cleaning Please Wait Large spots on the LCD. If the print problem is open, you cannot open the top cover by lifting up... on the handle (1). 1 f When the machine has finished cleaning, Completed appears on the printed pages C If your printout has colored spots at 3.7 in the piece of paper each ...
Network Users Manual - English
Page 10
...private key 185 14 Troubleshooting 186 Overview...186 General problems ...187 Network print software installation problems 189 Printing problems...192 Scanning and PC Fax problems ...193 Wireless network troubleshooting (For MFC-9320CW 195 Wireless setup problems ...195 Wireless connection problem ...196 Protocol-specific troubleshooting...197 Windows® ...ARP to configure the IP address 200 Using the TELNET console to configure the IP address 202 Using the Brother Web BRAdmin server software for IIS to configure the IP address 203 Installation when using web services (For Windows...
...private key 185 14 Troubleshooting 186 Overview...186 General problems ...187 Network print software installation problems 189 Printing problems...192 Scanning and PC Fax problems ...193 Wireless network troubleshooting (For MFC-9320CW 195 Wireless setup problems ...195 Wireless connection problem ...196 Protocol-specific troubleshooting...197 Windows® ...ARP to configure the IP address 200 Using the TELNET console to configure the IP address 202 Using the Brother Web BRAdmin server software for IIS to configure the IP address 203 Installation when using web services (For Windows...
Network Users Manual - English
Page 197
14 Troubleshooting 14 Overview 14 This chapter explains how to resolve typical network problems you are unable to resolve your problem, please visit the Brother Solutions Center at: http://solutions.brother.com/ This chapter is divided into the following sections: General problems Network print software installation problems Printing problems Scanning and PC Fax problems Protocol-specific troubleshooting Wireless network specific troubleshooting (For MFC-9320CW) 14 186 If after reading this chapter, you may encounter when using the machine.
14 Troubleshooting 14 Overview 14 This chapter explains how to resolve typical network problems you are unable to resolve your problem, please visit the Brother Solutions Center at: http://solutions.brother.com/ This chapter is divided into the following sections: General problems Network print software installation problems Printing problems Scanning and PC Fax problems Protocol-specific troubleshooting Wireless network specific troubleshooting (For MFC-9320CW) 14 186 If after reading this chapter, you may encounter when using the machine.
Network Users Manual - English
Page 203
... or duplicate IP address. The problem may be the result of your network. d If you try from the Terminal window: ping ipaddress 14 Where ipaddress is finished. many pages or color pages with the command: ping ipaddress Where ipaddress is the print server IP address (note that ... page 197. In such situations, execute the print job again after setting the IP address). Troubleshooting Printing problems 14 Print job is on-line and ready to print. a Make sure that in some instances it does not work, then reset the print server back to the default factory settings and ...
... or duplicate IP address. The problem may be the result of your network. d If you try from the Terminal window: ping ipaddress 14 Where ipaddress is finished. many pages or color pages with the command: ping ipaddress Where ipaddress is the print server IP address (note that ... page 197. In such situations, execute the print job again after setting the IP address). Troubleshooting Printing problems 14 Print job is on-line and ready to print. a Make sure that in some instances it does not work, then reset the print server back to the default factory settings and ...