Users Manual - English
Page 9
...cartridge ...94 Drum unit ...101 Cleaning ...106 Cleaning the outside of the printer 106 Cleaning the inside of the printer...108 Cleaning the paper pick-up roller...111 Cleaning the corona wires ...113 Cleaning the corona wire...113 7 Troubleshooting 115 Identifying your problem ...115 Error messages in the Status Monitor 116 ...Jam MP tray / Tray1 / Tray2 / Tray3 / Inside 120 Jam Rear / Duplex...125 Improving the print quality...129 Solving print problems ...136 Network problems (For HL-5350DN and HL-5370DW 137 Other problems ...137 For Macintosh with USB ...137 BR-Script 3 ...138 viii
...cartridge ...94 Drum unit ...101 Cleaning ...106 Cleaning the outside of the printer 106 Cleaning the inside of the printer...108 Cleaning the paper pick-up roller...111 Cleaning the corona wires ...113 Cleaning the corona wire...113 7 Troubleshooting 115 Identifying your problem ...115 Error messages in the Status Monitor 116 ...Jam MP tray / Tray1 / Tray2 / Tray3 / Inside 120 Jam Rear / Duplex...125 Improving the print quality...129 Solving print problems ...136 Network problems (For HL-5350DN and HL-5370DW 137 Other problems ...137 For Macintosh with USB ...137 BR-Script 3 ...138 viii
Users Manual - English
Page 125
...115 If you did not solve your problem First, check the following: The AC power cord is connected properly and the printer is blinking See LEDs (Light Emitting Diodes) on page 76. Status Monitor Error Message appears See Error messages in the ...Paper handling on page 119 and Paper jams and how to the correct printer port. 7 7 7 Printer does not print: 7 If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Troubleshooting7 7 Troubleshooting 7 You can correct most problems by yourself. Visit us at http://...
...115 If you did not solve your problem First, check the following: The AC power cord is connected properly and the printer is blinking See LEDs (Light Emitting Diodes) on page 76. Status Monitor Error Message appears See Error messages in the ...Paper handling on page 119 and Paper jams and how to the correct printer port. 7 7 7 Printer does not print: 7 If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Troubleshooting7 7 Troubleshooting 7 You can correct most problems by yourself. Visit us at http://...
Users Manual - English
Page 126
... duplex tray back in the current driver setting. Error message Action Cartridge Position Error Put the drum unit assembly back in the printer memory. Incorrect paper size for automatic duplex printing is A4, Letter, Legal or Folio. Cancel the print job if you want to use...Duplex Disabled Close the back cover of your document or cut the print resolution. No Toner Add more memory. Troubleshooting Error messages in the printer memory. Take the necessary action by referring to replace the current one. Front Cover is Open Close the front cover ...
... duplex tray back in the current driver setting. Error message Action Cartridge Position Error Put the drum unit assembly back in the printer memory. Incorrect paper size for automatic duplex printing is A4, Letter, Legal or Folio. Cancel the print job if you want to use...Duplex Disabled Close the back cover of your document or cut the print resolution. No Toner Add more memory. Troubleshooting Error messages in the printer memory. Take the necessary action by referring to replace the current one. Front Cover is Open Close the front cover ...
Users Manual - English
Page 127
...About paper on page 111. If there is helpful to delete the remaining data in the printer memory. Increase the RAMDISK size. Replace Laser Unit Replace Toner Toner Low Call your dealer or Brother Customer Service for a replacement paper feeding kit (paper pick up roller on page 6. Load...or fonts. Replace PF Kit2 Call your document or cut the print 7 resolution. Add more memory. If the problem is straight. Troubleshooting Error message Action No Paper No Paper for Manual Feed No Paper MP or Size Mismatch No Paper in Tray 1 or Size Mismatch No Paper...
...About paper on page 111. If there is helpful to delete the remaining data in the printer memory. Increase the RAMDISK size. Replace Laser Unit Replace Toner Toner Low Call your dealer or Brother Customer Service for a replacement paper feeding kit (paper pick up roller on page 6. Load...or fonts. Replace PF Kit2 Call your document or cut the print 7 resolution. Add more memory. If the problem is straight. Troubleshooting Error message Action No Paper No Paper for Manual Feed No Paper MP or Size Mismatch No Paper in Tray 1 or Size Mismatch No Paper...
Users Manual - English
Page 128
...the error message printout is off. See Control panel buttons on your document: Graphics 1 TrueType Mode 1 Use Printer TrueType® Fonts 1 Choose the Basic tab, choose Manual in Print Settings, and then click Manual Settings.... Reduce the complexity of ...try again. See Control panel buttons on page 91. Set page protection to prevent automatic reduction in the printer memory. Troubleshooting Error message printout 7 The printer can also report problems by using the supplied Windows® driver or the control panel. Change the following...
...the error message printout is off. See Control panel buttons on your document: Graphics 1 TrueType Mode 1 Use Printer TrueType® Fonts 1 Choose the Basic tab, choose Manual in Print Settings, and then click Manual Settings.... Reduce the complexity of ...try again. See Control panel buttons on page 91. Set page protection to prevent automatic reduction in the printer memory. Troubleshooting Error message printout 7 The printer can also report problems by using the supplied Windows® driver or the control panel. Change the following...
Users Manual - English
Page 129
...not print. Make sure that the cable is connected to the printer. Make sure the printer is usually done in the page setup or document setup menu of envelopes you are using paper that meets Brother recommended paper specifications. (See About paper on page 111. The paper ...put it , before printing. from the multi-purpose tray. it back in Media Type to remove the paper. Troubleshooting Paper handling 7 First, make sure it is not chosen in the printer driver. Clean the paper pick-up your envelopes. Turn the stack over and put it creases. You...
...not print. Make sure that the cable is connected to the printer. Make sure the printer is usually done in the page setup or document setup menu of envelopes you are using paper that meets Brother recommended paper specifications. (See About paper on page 111. The paper ...put it , before printing. from the multi-purpose tray. it back in Media Type to remove the paper. Troubleshooting Paper handling 7 First, make sure it is not chosen in the printer driver. Clean the paper pick-up your envelopes. Turn the stack over and put it creases. You...
Users Manual - English
Page 130
... . 7 CAUTION After you can install the paper tray, and then close the front cover. If the printer does not start printing, check that all the remaining jammed paper has been removed from the printer. Troubleshooting Paper jams and how to clear them 7 Jam MP tray / Tray1 / Tray2 / Tray3 / Inside ...7 If a paper jam occurs inside the MP tray or paper tray, the printer will flash the Paper LED as follows. Clear the jammed paper as shown below , you have just used the printer, some internal...
... . 7 CAUTION After you can install the paper tray, and then close the front cover. If the printer does not start printing, check that all the remaining jammed paper has been removed from the printer. Troubleshooting Paper jams and how to clear them 7 Jam MP tray / Tray1 / Tray2 / Tray3 / Inside ...7 If a paper jam occurs inside the MP tray or paper tray, the printer will flash the Paper LED as follows. Clear the jammed paper as shown below , you have just used the printer, some internal...
Users Manual - English
Page 131
This helps prevent multiple sheets of paper from the paper tray and straighten the stack when you add new paper. Troubleshooting Note • Always remove all paper from feeding through the printer at one time and prevents paper jams. • Please confirm that you have installed the drum unit improperly, then this may... drum unit and toner cartridge assembly. 121 If you have not installed a drum unit or have installed both a toner cartridge and a drum unit in your Brother machine.
This helps prevent multiple sheets of paper from the paper tray and straighten the stack when you add new paper. Troubleshooting Note • Always remove all paper from feeding through the printer at one time and prevents paper jams. • Please confirm that you have installed the drum unit improperly, then this may... drum unit and toner cartridge assembly. 121 If you have not installed a drum unit or have installed both a toner cartridge and a drum unit in your Brother machine.
Users Manual - English
Page 132
d Pull the paper tray completely out of disposable paper or cloth in case you put the drum unit and toner cartridge assembly back in the illustration. c Close the front cover. 7 Note Do not put the drum unit and toner cartridge assembly on a piece of the printer. 122 Troubleshooting IMPORTANT We recommend that you accidentally spill or scatter toner. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in at this point.
d Pull the paper tray completely out of disposable paper or cloth in case you put the drum unit and toner cartridge assembly back in the illustration. c Close the front cover. 7 Note Do not put the drum unit and toner cartridge assembly on a piece of the printer. 122 Troubleshooting IMPORTANT We recommend that you accidentally spill or scatter toner. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in at this point.
Users Manual - English
Page 133
Clear the jammed paper if there is any inside the drum unit. 7 IMPORTANT Handle the toner cartridge carefully. To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. 123 e Pull the jammed paper down the blue lock lever and take the toner cartridge out of the printer. Troubleshooting f Push down and out of the drum unit. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.
Clear the jammed paper if there is any inside the drum unit. 7 IMPORTANT Handle the toner cartridge carefully. To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. 123 e Pull the jammed paper down the blue lock lever and take the toner cartridge out of the printer. Troubleshooting f Push down and out of the drum unit. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.
Users Manual - English
Page 134
Put the drum unit and toner cartridge assembly back in the printer. 7 i Put the paper tray firmly back in properly, the blue lock lever will lift automatically. If you hear it lock into the drum unit until you put the cartridge in the printer. j Close the front cover. Troubleshooting g Put the toner cartridge back into place. k Make sure that the Paper LED is off and then, the Status LED lights green. 124 h Open the front cover.
Put the drum unit and toner cartridge assembly back in the printer. 7 i Put the paper tray firmly back in properly, the blue lock lever will lift automatically. If you hear it lock into the drum unit until you put the cartridge in the printer. j Close the front cover. Troubleshooting g Put the toner cartridge back into place. k Make sure that the Paper LED is off and then, the Status LED lights green. 124 h Open the front cover.
Users Manual - English
Page 135
Troubleshooting Jam Rear / Duplex 7 If a paper jam occurs behind the back cover (back output tray) or inside the duplex tray, the printer will be extremely hot. To prevent injury, when you open the front cover or back cover (back output tray) of the printer will flash the Back Cover and Paper LED as shown below. If you do this, you have just used the printer, some internal parts of the printer, DO NOT touch the shaded parts shown in the illustration. CAUTION 7 After you may get burned. 125
Troubleshooting Jam Rear / Duplex 7 If a paper jam occurs behind the back cover (back output tray) or inside the duplex tray, the printer will be extremely hot. To prevent injury, when you open the front cover or back cover (back output tray) of the printer will flash the Back Cover and Paper LED as shown below. If you do this, you have just used the printer, some internal parts of the printer, DO NOT touch the shaded parts shown in the illustration. CAUTION 7 After you may get burned. 125
Users Manual - English
Page 136
a Press the cover release button and then open the front cover. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in case you accidentally spill or scatter toner. Troubleshooting 7 b Slowly take out the drum unit and toner cartridge assembly. IMPORTANT We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in the illustration. 126 Clear the jammed paper as follows. The jammed paper will be pulled out with the drum unit and toner cartridge assembly.
a Press the cover release button and then open the front cover. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in case you accidentally spill or scatter toner. Troubleshooting 7 b Slowly take out the drum unit and toner cartridge assembly. IMPORTANT We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in the illustration. 126 Clear the jammed paper as follows. The jammed paper will be pulled out with the drum unit and toner cartridge assembly.
Users Manual - English
Page 137
CAUTION After you touch the internal parts of the printer. 127 Wait for the printer to open the fuser cover (1). 7 1 e Using both hands, gently pull the jammed paper out of the printer will be extremely hot. Troubleshooting d Pull the tabs at the left and right hand sides toward you to cool down before you have just used the printer, some internal parts of the fuser unit. c Open the back cover.
CAUTION After you touch the internal parts of the printer. 127 Wait for the printer to open the fuser cover (1). 7 1 e Using both hands, gently pull the jammed paper out of the printer will be extremely hot. Troubleshooting d Pull the tabs at the left and right hand sides toward you to cool down before you have just used the printer, some internal parts of the fuser unit. c Open the back cover.
Users Manual - English
Page 138
h Pull the duplex tray completely out of the printer or the duplex tray. 7 j Put the duplex tray back in the printer (press firmly). k Make sure that the Back Cover and Paper LED are off and then, the Status LED lights green. 128 Troubleshooting i Pull the jammed paper out of the printer. g Fully close the front and back covers. f Put the drum unit and toner cartridge assembly back in the printer.
h Pull the duplex tray completely out of the printer or the duplex tray. 7 j Put the duplex tray back in the printer (press firmly). k Make sure that the Back Cover and Paper LED are off and then, the Status LED lights green. 128 Troubleshooting i Pull the jammed paper out of the printer. g Fully close the front and back covers. f Put the drum unit and toner cartridge assembly back in the printer.
Users Manual - English
Page 139
...Make sure that you use paper that the media type setting in the printer Properties tab of poor print quality Recommendation Check the printer's environment. Rough-surfaced paper may cause this problem. Troubleshooting Improving the print quality 7 If you are using. See Cleaning the inside...132; If the whole page is probably not the printer. Examples of the driver. Put in a new drum unit. See Positioning the printer on page 102. The fuser unit may be damaged. Call Brother Customer Service. Conditions such as high temperatures and high ...
...Make sure that you use paper that the media type setting in the printer Properties tab of poor print quality Recommendation Check the printer's environment. Rough-surfaced paper may cause this problem. Troubleshooting Improving the print quality 7 If you are using. See Cleaning the inside...132; If the whole page is probably not the printer. Examples of the driver. Put in a new drum unit. See Positioning the printer on page 102. The fuser unit may be damaged. Call Brother Customer Service. Conditions such as high temperatures and high ...
Users Manual - English
Page 140
...meets our specifications. Hollow print The drum unit may be contaminated. Call Brother Customer Service. 7 All black White lines across the page Make sure that you are now using. Check the printer's environment. Put in a new drum unit. Conditions such as high humidity and...may be damaged. Put in a new drum unit. Put in a new drum unit. Troubleshooting Examples of poor print quality Recommendation Make sure that you choose the proper media type in the printer driver. The problem may disappear by sliding the blue tab. Be sure to ...
...meets our specifications. Hollow print The drum unit may be contaminated. Call Brother Customer Service. 7 All black White lines across the page Make sure that you are now using. Check the printer's environment. Put in a new drum unit. Conditions such as high humidity and...may be damaged. Put in a new drum unit. Put in a new drum unit. Troubleshooting Examples of poor print quality Recommendation Make sure that you choose the proper media type in the printer driver. The problem may disappear by sliding the blue tab. Be sure to ...
Users Manual - English
Page 142
... the drum unit on page 6. If you use label sheets for laser printers, the glue from the MP tray on page 95. The drum unit... The toner cartridge may be too full. Put in a new drum unit. Call your dealer or Brother Customer Service. Make sure that the guides are using the multi-purpose tray, see Printing on plain paper... new toner cartridge. See Replacing the drum unit on page 95. The fuser unit may be damaged. Troubleshooting Examples of poor print quality Recommendation The drum unit may be damaged. See Cleaning the corona wire on ...
... the drum unit on page 6. If you use label sheets for laser printers, the glue from the MP tray on page 95. The drum unit... The toner cartridge may be too full. Put in a new drum unit. Call your dealer or Brother Customer Service. Make sure that the guides are using the multi-purpose tray, see Printing on plain paper... new toner cartridge. See Replacing the drum unit on page 95. The fuser unit may be damaged. Troubleshooting Examples of poor print quality Recommendation The drum unit may be damaged. See Cleaning the corona wire on ...
Users Manual - English
Page 143
Troubleshooting Examples of paper in the tray or try rotating the paper 180° in the paper tray too long. Turn over the stack of poor ... input tray. 7 Make sure that the paper is pulled down when you print the envelope. Envelope Creases Note When you do not use the printer often, the paper may have finished printing, open the back cover and reset the two blue levers back to curl.
Troubleshooting Examples of paper in the tray or try rotating the paper 180° in the paper tray too long. Turn over the stack of poor ... input tray. 7 Make sure that the paper is pulled down when you print the envelope. Envelope Creases Note When you do not use the printer often, the paper may have finished printing, open the back cover and reset the two blue levers back to curl.
Users Manual - English
Page 144
Troubleshooting Examples of poor print quality Recommendation Open the back cover and make sure that the two blue levers on page 58 (For Macintosh). If this selection does not provide enough improvement, select Thicker Paper in the up position. Poor Fixing 7 Choose Improve Toner Fixing mode in Advanced tab on page 39 (For Windows® printer driver), Advanced options on page 51 (For BR-Script printer driver for Windows®) or Print Settings on the left and right hand sides are in Media Type settings. 134 See Improve Print Output in the printer driver.
Troubleshooting Examples of poor print quality Recommendation Open the back cover and make sure that the two blue levers on page 58 (For Macintosh). If this selection does not provide enough improvement, select Thicker Paper in the up position. Poor Fixing 7 Choose Improve Toner Fixing mode in Advanced tab on page 39 (For Windows® printer driver), Advanced options on page 51 (For BR-Script printer driver for Windows®) or Print Settings on the left and right hand sides are in Media Type settings. 134 See Improve Print Output in the printer driver.