Network Users Manual - English
Page 12
... 95/98/Me/NT 4.0 Peer-to-Peer Print (NetBIOS) Troubleshooting 13-12 Brother Internet Print (TCP/IP) Troubleshooting 13-13 Windows 95/98/Me/2000 IPP Troubleshooting 13-14 Novell NetWare Troubleshooting 13-15 AppleTalk Troubleshooting 13-17 DLC/LLC Troubleshooting 13-18 LAT Troubleshooting 13-19 Banyan VINES Troubleshooting 13-21 Web Browser Troubleshooting (TCP/IP) 13-22 xii
... 95/98/Me/NT 4.0 Peer-to-Peer Print (NetBIOS) Troubleshooting 13-12 Brother Internet Print (TCP/IP) Troubleshooting 13-13 Windows 95/98/Me/2000 IPP Troubleshooting 13-14 Novell NetWare Troubleshooting 13-15 AppleTalk Troubleshooting 13-17 DLC/LLC Troubleshooting 13-18 LAT Troubleshooting 13-19 Banyan VINES Troubleshooting 13-21 Web Browser Troubleshooting (TCP/IP) 13-22 xii
Network Users Manual - English
Page 104
... you are defining a new form, be sure to create a form called PCL for further assistance. 9-5 If the file still does not print, refer to the Troubleshooting portion of the queue and the file you may want to print as shown in your form for example, @LATSTART.COM). Define or modify a form...
... you are defining a new form, be sure to create a form called PCL for further assistance. 9-5 If the file still does not print, refer to the Troubleshooting portion of the queue and the file you may want to print as shown in your form for example, @LATSTART.COM). Define or modify a form...
Network Users Manual - English
Page 111
... you have a configuration problem: Refer to get the status of this userguide for "lp1". 8. You may have trouble printing, enter the lpstat -t command to the Troubleshooting portion of the print job. If you get any other message, double check your actual printer name. For example: lcp -h tty05:BRN_310107:P1 7. Make the...
... you have a configuration problem: Refer to get the status of this userguide for "lp1". 8. You may have trouble printing, enter the lpstat -t command to the Troubleshooting portion of the print job. If you get any other message, double check your actual printer name. For example: lcp -h tty05:BRN_310107:P1 7. Make the...
Network Users Manual - English
Page 137
Intermittent Problems 3. Protocol-Specific Troubleshooting 13-1 Installation Problems 2. CHAPTER 13 TROUBLESHOOTING CHAPTER THIRTEEN 13 Troubleshooting Overview This chapter describes procedures for troubleshooting problems you may encounter with a Brother Print Server, it is divided into the following sections: 1.
Intermittent Problems 3. Protocol-Specific Troubleshooting 13-1 Installation Problems 2. CHAPTER 13 TROUBLESHOOTING CHAPTER THIRTEEN 13 Troubleshooting Overview This chapter describes procedures for troubleshooting problems you may encounter with a Brother Print Server, it is divided into the following sections: 1.
Network Users Manual - English
Page 138
...that the printer is powered on, is blinking, then the network firmware settings may be corrupted. (NC-2000 series print server users, please consult the troubleshooting section of the NC-2000 series user guide). In this event, try to print the configuration page on your print server. Verify that , switch ... ON or blinking and all of the LEDs on the back panel - Refer to the Quick Setup Guide for longer than 5 seconds. CHAPTER 13 TROUBLESHOOTING Installation problems If you have done that the printer and the configuration are good by pressing the TEST switch on the back panel of the...
...that the printer is powered on, is blinking, then the network firmware settings may be corrupted. (NC-2000 series print server users, please consult the troubleshooting section of the NC-2000 series user guide). In this event, try to print the configuration page on your print server. Verify that , switch ... ON or blinking and all of the LEDs on the back panel - Refer to the Quick Setup Guide for longer than 5 seconds. CHAPTER 13 TROUBLESHOOTING Installation problems If you have done that the printer and the configuration are good by pressing the TEST switch on the back panel of the...
Network Users Manual - English
Page 139
...ADMIN (for Macintosh Section. Otherwise, go to Peer (LPR), Internet Printing or Web Browser troubleshooting section. If it can see the print server name under the LaserWriter 8 icon in the menu, then the Brother print server is received, then proceed to the UNIX, TCP/IP Windows NT/LAN Server,...Netware 4 or later servers), go to two minutes for the print server load its IP address (after setting the IP address). CHAPTER 13 TROUBLESHOOTING a. If you have entered the print server name). If you can be seen on the network. Otherwise, go into PCONSOLE or NWADMIN, select...
...ADMIN (for Macintosh Section. Otherwise, go to Peer (LPR), Internet Printing or Web Browser troubleshooting section. If it can see the print server name under the LaserWriter 8 icon in the menu, then the Brother print server is received, then proceed to the UNIX, TCP/IP Windows NT/LAN Server,...Netware 4 or later servers), go to two minutes for the print server load its IP address (after setting the IP address). CHAPTER 13 TROUBLESHOOTING a. If you have entered the print server name). If you can be seen on the network. Otherwise, go into PCONSOLE or NWADMIN, select...
Network Users Manual - English
Page 140
...be set up to allow the print server to a 100BaseTX Fast Ethernet network. If you cannot make any LED activity. CHAPTER 13 TROUBLESHOOTING 3. These can be sure that the device is capable of the connections in the Network STATISTICS information to pass only certain protocols,...-line. For example, a bridge can be set up to diagnose problems. • L- therefore, such a bridge must be used to only allow Brother print server addresses. If you are being transmitted and received. c. If you have a bridge or router located between the print server and host computer...
...be set up to allow the print server to a 100BaseTX Fast Ethernet network. If you cannot make any LED activity. CHAPTER 13 TROUBLESHOOTING 3. These can be sure that the device is capable of the connections in the Network STATISTICS information to pass only certain protocols,...-line. For example, a bridge can be set up to diagnose problems. • L- therefore, such a bridge must be used to only allow Brother print server addresses. If you are being transmitted and received. c. If you have a bridge or router located between the print server and host computer...
Network Users Manual - English
Page 141
If you can be downloaded from www.brother.com. 2. CHAPTER 13 TROUBLESHOOTING Intermittent Problems If the print server and printer start up OK, but large graphics jobs are distorted or incomplete, make sure that you have problems printing, check the following: 1. The latest Brother printer drivers can print small jobs but you intermittently have adequate memory in this chapter for additional causes of intermittent printer problems. 13-5 Check the individual protocol troubleshooting sections in your printer and the latest printer driver installed on your computer.
If you can be downloaded from www.brother.com. 2. CHAPTER 13 TROUBLESHOOTING Intermittent Problems If the print server and printer start up OK, but large graphics jobs are distorted or incomplete, make sure that you have problems printing, check the following: 1. The latest Brother printer drivers can print small jobs but you intermittently have adequate memory in this chapter for additional causes of intermittent printer problems. 13-5 Check the individual protocol troubleshooting sections in your printer and the latest printer driver installed on your computer.
Network Users Manual - English
Page 142
... name in order to eliminate the possibility of the print server is correctly loaded into the print server (via the configuration page. CHAPTER 13 TROUBLESHOOTING TCP/IP Troubleshooting If you are either on the same subnet, otherwise that the router is properly configured to pass data between the two devices. 13-6 Make...
... name in order to eliminate the possibility of the print server is correctly loaded into the print server (via the configuration page. CHAPTER 13 TROUBLESHOOTING TCP/IP Troubleshooting If you are either on the same subnet, otherwise that the router is properly configured to pass data between the two devices. 13-6 Make...
Network Users Manual - English
Page 143
CHAPTER 13 TROUBLESHOOTING UNIX Troubleshooting 1. Make sure that the lpr/lpd remote line printer service are using a Linux operating system, the X-Window Print tool program that the /etc/printcap file (...
CHAPTER 13 TROUBLESHOOTING UNIX Troubleshooting 1. Make sure that the lpr/lpd remote line printer service are using a Linux operating system, the X-Window Print tool program that the /etc/printcap file (...
Network Users Manual - English
Page 144
...use service names that you are run together, try increasing the IP timeout using the SET IP TIMEOUT command or using a print server. CHAPTER 13 TROUBLESHOOTING 6. If text or PCL jobs are using Sun Solaris V2.4 or earlier, there is a bug which causes long print jobs to your /etc/... etc/printcap file entry. 11. If you are having trouble printing more than one job at a time, try setting the service (remote printer) with Brother print servers. 13-8 If the lines of a text file are run together, try setting the service (remote printer) with BRO_xxxxxx_P1. If PostScript jobs fail...
...use service names that you are run together, try increasing the IP timeout using the SET IP TIMEOUT command or using a print server. CHAPTER 13 TROUBLESHOOTING 6. If text or PCL jobs are using Sun Solaris V2.4 or earlier, there is a bug which causes long print jobs to your /etc/... etc/printcap file entry. 11. If you are having trouble printing more than one job at a time, try setting the service (remote printer) with Brother print servers. 13-8 If the lines of a text file are run together, try setting the service (remote printer) with BRO_xxxxxx_P1. If PostScript jobs fail...
Network Users Manual - English
Page 145
CHAPTER 13 TROUBLESHOOTING Windows NT/LAN Server (TCP/IP) Troubleshooting If you are installed and running on the Windows NT system or the LAN Server file server. 2. If you are using DHCP and you enter the NetBIOS name of the print server in the "Name or address of server providing lpd" box. 13-9 Make sure that you have not created a reservation for the print server, make sure that TCP/IP and TCP/IP print service are having trouble printing with Windows NT or LAN Server, check the following: 1.
CHAPTER 13 TROUBLESHOOTING Windows NT/LAN Server (TCP/IP) Troubleshooting If you are installed and running on the Windows NT system or the LAN Server file server. 2. If you are using DHCP and you enter the NetBIOS name of the print server in the "Name or address of server providing lpd" box. 13-9 Make sure that you have not created a reservation for the print server, make sure that TCP/IP and TCP/IP print service are having trouble printing with Windows NT or LAN Server, check the following: 1.
Network Users Manual - English
Page 146
You may happen on a Windows 95/98/Me Peer-to-Peer network (LPR method), check the following: 1. This may find that during the installation of BLP software, the screen that the Brother LPR Port driver is not displayed. Press the ALT and TAB keys to make it appear. 13-10 Make sure that prompts you are having trouble printing on some Windows 95/98/Me computers. CHAPTER 13 TROUBLESHOOTING Windows 95/98/Me Peer to Peer Print (LPR) Troubleshooting If you for a Port name is correctly installed and configured according to the Windows 95/98/Me Peer-to-Peer chapters.
You may happen on a Windows 95/98/Me Peer-to-Peer network (LPR method), check the following: 1. This may find that during the installation of BLP software, the screen that the Brother LPR Port driver is not displayed. Press the ALT and TAB keys to make it appear. 13-10 Make sure that prompts you are having trouble printing on some Windows 95/98/Me computers. CHAPTER 13 TROUBLESHOOTING Windows 95/98/Me Peer to Peer Print (LPR) Troubleshooting If you for a Port name is correctly installed and configured according to the Windows 95/98/Me Peer-to-Peer chapters.
Network Users Manual - English
Page 147
... 95/98/Me Peer-to-Peer (HP JetAdmin compatible method) Troubleshooting If you are having trouble printing on a Windows 95/98/Me Peer-to -Peer network, check the following (HP JetAdmin compatible method): 1. If the print ...
... 95/98/Me Peer-to-Peer (HP JetAdmin compatible method) Troubleshooting If you are having trouble printing on a Windows 95/98/Me Peer-to -Peer network, check the following (HP JetAdmin compatible method): 1. If the print ...
Network Users Manual - English
Page 148
This happens on a Windows 95/98/Me/NT 4.0 (or later) Peer-toPeer network (NetBIOS), check the following: 1. CHAPTER 13 TROUBLESHOOTING Windows 95/98/Me/NT 4.0 Peer-to make it appear. 2. You may take several minutes for a Port name is configured to be in the same ...workgroup or domain as the rest of the port driver, the screen that the Brother NetBIOS Port driver is securely installed and configured according to the Windows 95/98/Me/NT 4.0 Peer-to appear in the network neighborhood. 13-12...
This happens on a Windows 95/98/Me/NT 4.0 (or later) Peer-toPeer network (NetBIOS), check the following: 1. CHAPTER 13 TROUBLESHOOTING Windows 95/98/Me/NT 4.0 Peer-to make it appear. 2. You may take several minutes for a Port name is configured to be in the same ...workgroup or domain as the rest of the port driver, the screen that the Brother NetBIOS Port driver is securely installed and configured according to the Windows 95/98/Me/NT 4.0 Peer-to appear in the network neighborhood. 13-12...
Network Users Manual - English
Page 149
Double check to make sure that are having problems printing large files, the problem may be in troubleshooting is with the E-mail system. 3. If you have difficulties printing large files. You can receive mail via ...PC, on the local E-mail server, or on the E-mail servers. 2. To do this, select the property dialog of the Brother Internet Print Port. 13-13 The first step in the e-mail system! If the file does not reach its destination intact, ... you can print small files OK but are configured on the remote POP3 server. CHAPTER 13 TROUBLESHOOTING Brother Internet Print (TCP/IP...
Double check to make sure that are having problems printing large files, the problem may be in troubleshooting is with the E-mail system. 3. If you have difficulties printing large files. You can receive mail via ...PC, on the local E-mail server, or on the E-mail servers. 2. To do this, select the property dialog of the Brother Internet Print Port. 13-13 The first step in the e-mail system! If the file does not reach its destination intact, ... you can print small files OK but are configured on the remote POP3 server. CHAPTER 13 TROUBLESHOOTING Brother Internet Print (TCP/IP...
Network Users Manual - English
Page 150
... Windows 2000 not working If you wish to use the "Get More Info" option use Port 80 to a printer using IPP to communicate with the Brother print server. To send a print job using Port 80 (the standard HTTP port) enter the following when configuring your Windows 2000 system. If you are... in Windows 2000 will then be using Port 631 for IPP printing, you may not let the print data through . CHAPTER 13 TROUBLESHOOTING Windows 95/98/Me/2000 IPP Troubleshooting IPP not an active protocol The IPP protocol is only activated on your client computers. 13-14 Windows 95/98/Me clients...
... Windows 2000 not working If you wish to use the "Get More Info" option use Port 80 to a printer using IPP to communicate with the Brother print server. To send a print job using Port 80 (the standard HTTP port) enter the following when configuring your Windows 2000 system. If you are... in Windows 2000 will then be using Port 631 for IPP printing, you may not let the print data through . CHAPTER 13 TROUBLESHOOTING Windows 95/98/Me/2000 IPP Troubleshooting IPP not an active protocol The IPP protocol is only activated on your client computers. 13-14 Windows 95/98/Me clients...
Network Users Manual - English
Page 151
CHAPTER 13 TROUBLESHOOTING Novell NetWare Troubleshooting If you cannot print from NetWare and you have checked the hardware and network as described in order to PCONSOLE, selecting PRINT QUEUE INFORMATION, and ... to rescan the Netware queue. • Deleting and recreating the print server and creating a new print queue in the previous steps, first verify that the Brother print server is attached to the server queue by going to eliminate the possibility of setup errors. 13-15
CHAPTER 13 TROUBLESHOOTING Novell NetWare Troubleshooting If you cannot print from NetWare and you have checked the hardware and network as described in order to PCONSOLE, selecting PRINT QUEUE INFORMATION, and ... to rescan the Netware queue. • Deleting and recreating the print server and creating a new print queue in the previous steps, first verify that the Brother print server is attached to the server queue by going to eliminate the possibility of setup errors. 13-15
Network Users Manual - English
Page 152
... BRAdmin, make sure that you used in the print server, and make a connection to the desired file server. CHAPTER 13 TROUBLESHOOTING 1. If you changed the login password, you are running both the Brother print server (using the SET NETWARE SERVER servername ENABLED command. 3. Have you are using the BRConfig software) or by...
... BRAdmin, make sure that you used in the print server, and make a connection to the desired file server. CHAPTER 13 TROUBLESHOOTING 1. If you changed the login password, you are running both the Brother print server (using the SET NETWARE SERVER servername ENABLED command. 3. Have you are using the BRConfig software) or by...
Network Users Manual - English
Page 153
... the Macintosh. 2. Make sure that the AppleTalk protocol of the print server is the case, you may result) 5. If this is enabled. 3. CHAPTER 13 TROUBLESHOOTING AppleTalk Troubleshooting If you cannot print from an AppleTalk for Macintosh computer and you have selected the correct network interface from the Network Control Panel on all...
... the Macintosh. 2. Make sure that the AppleTalk protocol of the print server is the case, you may result) 5. If this is enabled. 3. CHAPTER 13 TROUBLESHOOTING AppleTalk Troubleshooting If you cannot print from an AppleTalk for Macintosh computer and you have selected the correct network interface from the Network Control Panel on all...