Brother International HL-L6415DWT Support and Manuals
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Popular Brother International HL-L6415DWT Manual Pages
Request Help Users Guide - Page 1
User's Guide
Request Help
ENG Version B
Request Help Users Guide - Page 2
... are all trademarks or registered trademarks of those agreements.
Copyright
Copyright © 2019 Brother Industries, Ltd.
All rights reserved. The screens in this document is furnished under licence agreements. The software may differ from the actual screens. No part of this document is subject to change without prior written permission of those...
Request Help Users Guide - Page 3
... JSON Files
7
Sample JSON file for a single contact entry 7 Sample JSON file for multiple contact entries (supported models only 9 Table of Contents
1 Background
1
2 Configuration
2
2.1 Creating and editing JSON files ...2 2.2 Settings ...3 2.3 Deploying the configuration file ...4
3 Usage
6
3.1 Requesting help from the machine's control panel 6 3.2 Troubleshooting ...6
Appendix -
Request Help Users Guide - Page 4
...; Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can be sent to efficiently troubleshoot the user's machine. For a comprehensive list of all Brother machines compatible with the Brother "Request Help" solution, contact your local Brother office. For more information, contact your local...
Request Help Users Guide - Page 5
... file and the placement of individual setting entries are supported:
Category services_mail contact_info personal_info privacy_policy request_help
Description The Services email server settings The details of the recipient of service requests The details of the sender of service requests The privacy notice settings The Request Help solution's settings
See Appendix for a sample JSON files...
Request Help Users Guide - Page 6
...applies in one of the following cases:
• Your model supports only a single contact entry JSON file. • Your model supports a multiple contact entry JSON file and you want to...Specify the SMTP account password. The email address of the sender of service requests (up to 255 alphanumeric characters or symbols). 2.2 Settings
2.2.1 Email settings
Name
Description
smtp_server_address
...
Request Help Users Guide - Page 7
...: "on", "off". request_help_main_rule
Specify the rules for the errors to apply, and then click Open. Run the Brother Mass Deployment Tool. request_help_report_format
Specify the request help report. For a list of service requests
supported
(up to apply the settings.
1. Values: "plaintext", "xml", "csv". Select the settings file you selected appears in the "schema" folder. Specify...
Request Help Users Guide - Page 8
... the machine, reset the machine's settings to password-protected machines, enter their passwords in the Device Password column.
6. If you want, and then click the Send button to finish.
Select the checkbox of the machine you are applying settings to the settings originally set at support.brother.com. For more information, see your machine's Online User's Guide.
2 NOTE • •...
Request Help Users Guide - Page 9
... machine is an error, see your problem shortly. If you need further help , but no email has been sent to the network and the Contact and Personal email addresses are configured correctly.
If you still think there is connected to me with your Brother machine's Online User's Guide and FAQs support.brother.com for troubleshooting information. Press...
Quick Setup Guide - Page 1
...Quick Setup Guide
HL-L5210DN / HL-L5210DW / HL-L5210DWT / HL-L5215DW / HL-L6210DW / HL-L6210DWT / HL-L6217DW / HL-L6310DW / HL-L6415DW / HL-L6415DWT / HL-EX415DW
Read the Product Safety Guide first, then read this model are available at the Brother support website: support.brother.com/manuals
Unpack the machine and check the components
Toner Cartridge and Drum Unit Assembly
(Installed in...
Quick Setup Guide - Page 2
... your machine from unauthorized access. Press ▼ or ▲ to install software.
To check for FAQs and Troubleshooting.
6 Manual wireless setup (Wireless models)
If the wireless setup is successful, the touchscreen/LCD displays [Connected]. Important Notice for Network Security: The default password to support.brother.com/g/d/a5m6/, select your product, and then click Download for...
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