Service Guide
Page 7
... Troubleshooting 53 Hardware Diagnostic Procedure 53 System Check Procedures 54 Power System Check 54 System External Inspection 54 System Internal Inspection 54 Checkpoints 55 Viewing BIOS checkpoints 55 Bootblock Initialization Code Checkpoints 55 Bootblock Recovery Code Checkpoints 56 POST Code Checkpoints 57 DIM Code Checkpoints 59 ACPI Runtime Checkpoints 59 Error...
... Troubleshooting 53 Hardware Diagnostic Procedure 53 System Check Procedures 54 Power System Check 54 System External Inspection 54 System Internal Inspection 54 Checkpoints 55 Viewing BIOS checkpoints 55 Bootblock Initialization Code Checkpoints 55 Bootblock Recovery Code Checkpoints 56 POST Code Checkpoints 57 DIM Code Checkpoints 59 ACPI Runtime Checkpoints 59 Error...
Service Guide
Page 17
.... Ask a qualified technician for assistance. This memory area is not part of the system RAM which allows configuration data to be simply referred to as "BIOS", "Setup", or "Setup utility" in this guide. The screenshots used in CMOS. Chapter 2 System Utilities CMOS Setup Utility CMOS setup is no need to run...
.... Ask a qualified technician for assistance. This memory area is not part of the system RAM which allows configuration data to be simply referred to as "BIOS", "Setup", or "Setup utility" in this guide. The screenshots used in CMOS. Chapter 2 System Utilities CMOS Setup Utility CMOS setup is no need to run...
Service Guide
Page 19
...Chipset Features Integrated Peripherals Power Management Setup PC Health Status Frequency/Voltage Control BIOS Security Features Load Default Settings Save & Exit Setup Exit Without Saving In the descriptive table ... 2 11 Copyright (c) 1985-2010, American Megatrends, Inc. ► Product Information ► Standard CMOS Features ► Advanced BIOS Features ► Advanced Chipset Features ► Integrated Peripherals ► Power Management Setup ► PC Health Status ► Frequency/Voltage Control ►...
...Chipset Features Integrated Peripherals Power Management Setup PC Health Status Frequency/Voltage Control BIOS Security Features Load Default Settings Save & Exit Setup Exit Without Saving In the descriptive table ... 2 11 Copyright (c) 1985-2010, American Megatrends, Inc. ► Product Information ► Standard CMOS Features ► Advanced BIOS Features ► Advanced Chipset Features ► Integrated Peripherals ► Power Management Setup ► PC Health Status ► Frequency/Voltage Control ►...
Service Guide
Page 20
...TM) i5 CPU 650 @ 3.20GHz Processor Speed 3.20GHz System Memory 2048MB Product Name xxxxxxx System Serial Number xxxxxxxxxxxxxxxxxxxxxx System BIOS Version xxx-xx BIOS Release Date 03/22/2010 Asset Tag Number Help Item Parameter Processor Type Processor Speed System Memory Product Name System Serial ...Number System BIOS Version BIOS Release Date Asset Tag Number :Move Enter:Select F1:General Help +/-/:Value F10:Save F9:Optimized Defaults Description Type ...
...TM) i5 CPU 650 @ 3.20GHz Processor Speed 3.20GHz System Memory 2048MB Product Name xxxxxxx System Serial Number xxxxxxxxxxxxxxxxxxxxxx System BIOS Version xxx-xx BIOS Release Date 03/22/2010 Asset Tag Number Help Item Parameter Processor Type Processor Speed System Memory Product Name System Serial ...Number System BIOS Version BIOS Release Date Asset Tag Number :Move Enter:Select F1:General Help +/-/:Value F10:Save F9:Optimized Defaults Description Type ...
Service Guide
Page 22
...the time it takes to skip certain tests while booting. On Off Enables or disables BIOS to display error beeps or messages during startup. Advanced BIOS Features Advanced BIOS Features Help Item Quick Boot Quiet Boot 1st Boot Device 2nd Boot Device 3rd Boot...LAN] [Press Enter] [Press Enter] [Press Enter] [Press Enter] [On] [Disabled] Allows BIOS to boot the computer by shortening Enabled or skipping certain standard booting process. Disabled When enabled, the BIOS splash screen displays during USB device enumeration. Enabled Disabled 14 Chapter 2 Copyright © 1985-2010,...
...the time it takes to skip certain tests while booting. On Off Enables or disables BIOS to display error beeps or messages during startup. Advanced BIOS Features Advanced BIOS Features Help Item Quick Boot Quiet Boot 1st Boot Device 2nd Boot Device 3rd Boot...LAN] [Press Enter] [Press Enter] [Press Enter] [Press Enter] [On] [Disabled] Allows BIOS to boot the computer by shortening Enabled or skipping certain standard booting process. Disabled When enabled, the BIOS splash screen displays during USB device enumeration. Enabled Disabled 14 Chapter 2 Copyright © 1985-2010,...
Service Guide
Page 28
...Retype the password to change the Supervisor password. Select Yes to select password parameter (Change Supervisor Password) menu then press Enter. 2. BIOS Security Features BIOS Security Features Help Item Supervisor Password :Not Installed User Password :Not Installed Install or Change the password. Indicates the status of the ...verify the first entry then press Enter again. 5. Setting a system password 1. A password box will appear. 2. Retype the password to the BIOS Setup Utility. Use the up /down arrow keys to save the new password and close the Setup Utility. 20 Chapter...
...Retype the password to change the Supervisor password. Select Yes to select password parameter (Change Supervisor Password) menu then press Enter. 2. BIOS Security Features BIOS Security Features Help Item Supervisor Password :Not Installed User Password :Not Installed Install or Change the password. Indicates the status of the ...verify the first entry then press Enter again. 5. Setting a system password 1. A password box will appear. 2. Retype the password to the BIOS Setup Utility. Use the up /down arrow keys to save the new password and close the Setup Utility. 20 Chapter...
Service Guide
Page 30
... ► Product Information ► PC Health Status ► Standard CMOS Features ► Frequency/Voltage Control ► Advanced BIOS Features ► Advanced Chipset Features ► Integrated Peripherals ► Power Management Setup ► BIOS Security Features Load Default Settings Load Optimal DSeafavuelts&? ESC:Exit 22 Chapter 2 Setup defaults are using low-speed memory... system might not function properly. Load Default Settings The Load Default Settings menu allows you choose to load the default settings for all BIOS setup parameters. CMOS Setup Utility -
... ► Product Information ► PC Health Status ► Standard CMOS Features ► Frequency/Voltage Control ► Advanced BIOS Features ► Advanced Chipset Features ► Integrated Peripherals ► Power Management Setup ► BIOS Security Features Load Default Settings Load Optimal DSeafavuelts&? ESC:Exit 22 Chapter 2 Setup defaults are using low-speed memory... system might not function properly. Load Default Settings The Load Default Settings menu allows you choose to load the default settings for all BIOS setup parameters. CMOS Setup Utility -
Service Guide
Page 31
... - Copyright © 1985-2010, American Megatrends, Inc. ► Product Information ► PC Health Status ► Standard CMOS Features ► Frequency/Voltage Control ► Advanced BIOS Features ► BIOS Security Features ► Advanced Chipset Features Load Default Settings ► Integrated Peripherals Save configuration changeSsavaend&eExixtitseSteutpu?p ► Power Management Setup Exit Without Saving [OK...
... - Copyright © 1985-2010, American Megatrends, Inc. ► Product Information ► PC Health Status ► Standard CMOS Features ► Frequency/Voltage Control ► Advanced BIOS Features ► BIOS Security Features ► Advanced Chipset Features Load Default Settings ► Integrated Peripherals Save configuration changeSsavaend&eExixtitseSteutpu?p ► Power Management Setup Exit Without Saving [OK...
Service Guide
Page 32
... 2 Copyright © 1985-2010, American Megatrends, Inc. ► Product Information ► PC Health Status ► Standard CMOS Features ► Frequency/Voltage Control ► Advanced BIOS Features ► BIOS Security Features ► Advanced Chipset Features Load Default Settings ► Integrated Peripherals Discard changes andSaevxeit &seEtuxpit?Setup ► Power Management Setup Exit Without Saving...
... 2 Copyright © 1985-2010, American Megatrends, Inc. ► Product Information ► PC Health Status ► Standard CMOS Features ► Frequency/Voltage Control ► Advanced BIOS Features ► BIOS Security Features ► Advanced Chipset Features Load Default Settings ► Integrated Peripherals Discard changes andSaevxeit &seEtuxpit?Setup ► Power Management Setup Exit Without Saving...
Service Guide
Page 62
Turn off the system and all components are Acer-qualified and supported. 10. Remove the system covers. Verify that components are firmly and correctly attached to their behaviour, see "System LED Indicators" on page 7. 2. ... the problem with System Internal Inspection. System Internal Inspection 1. Place the system unit on the front panel, which can try viewing the POST messages and BIOS event logs during the system startup. 54 Chapter 4 Inspect the LED indicators on a flat, stable surface. 6. Unplug all cable connectors inside the system are properly...
Turn off the system and all components are Acer-qualified and supported. 10. Remove the system covers. Verify that components are firmly and correctly attached to their behaviour, see "System LED Indicators" on page 7. 2. ... the problem with System Internal Inspection. System Internal Inspection 1. Place the system unit on the front panel, which can try viewing the POST messages and BIOS event logs during the system startup. 54 Chapter 4 Inspect the LED indicators on a flat, stable surface. 6. Unplug all cable connectors inside the system are properly...
Service Guide
Page 63
... 4 55 Checkpoints A checkpoint is either a byte or word value output to I /O initialization is done including RTC and keyboard controller. The BIOS outputs checkpoints throughout bootblock and Power-On Self Test (POST) to execute serial flash. Early super I /O port 80h. Check if waking up... detection. Save power-on system configuration. Verify that flat mode is enabled. Verify that flat mode is currently executing. Main BIOS checksum is disabled. See POST Code Checkpoints section for more information. Checkpoints may change due to it only displays checkpoints that ...
... 4 55 Checkpoints A checkpoint is either a byte or word value output to I /O initialization is done including RTC and keyboard controller. The BIOS outputs checkpoints throughout bootblock and Power-On Self Test (POST) to execute serial flash. Early super I /O port 80h. Check if waking up... detection. Save power-on system configuration. Verify that flat mode is enabled. Verify that flat mode is currently executing. Main BIOS checksum is disabled. See POST Code Checkpoints section for more information. Checkpoints may change due to it only displays checkpoints that ...
Service Guide
Page 64
... based on system configuration. The flash has been updated successfully. NOTE: Checkpoints may occur during the Bootblock recovery portion of the BIOS. Check the validity of the recovery file configuration to the current configuration of checkpoints that the found flash part size equals the ...page 72 for pre-defined recovery file name in root directory. Jump back to checkpoint E9. Search for more information about performing a "BIOS Recovery" . Recovery file not found flash part size. Disable L1 cache. Make flash write enabled through chipset and OEM specific method. ...
... based on system configuration. The flash has been updated successfully. NOTE: Checkpoints may occur during the Bootblock recovery portion of the BIOS. Check the validity of the recovery file configuration to the current configuration of checkpoints that the found flash part size equals the ...page 72 for pre-defined recovery file name in root directory. Jump back to checkpoint E9. Search for more information about performing a "BIOS Recovery" . Recovery file not found flash part size. Disable L1 cache. Make flash write enabled through chipset and OEM specific method. ...
Service Guide
Page 65
...in the system Initializes the interrupt controlling hardware (generally PIC) and interrupt vector table. Uncompress and initialize any platform specific BIOS modules. GPNV is OK. Initializes different devices through DIM. See DIM Code Checkpoints section for IRQ1. If the CMOS checksum... based on system configuration. NOTE: Please note that the POST INT09h handler gets control for more information. Also initialize BIOS modules on default values and clear passwords. Initialize status register A. Initializes different devices. The following table describes the type...
...in the system Initializes the interrupt controlling hardware (generally PIC) and interrupt vector table. Uncompress and initialize any platform specific BIOS modules. GPNV is OK. Initializes different devices through DIM. See DIM Code Checkpoints section for IRQ1. If the CMOS checksum... based on system configuration. NOTE: Please note that the POST INT09h handler gets control for more information. Also initialize BIOS modules on default values and clear passwords. Initialize status register A. Initializes different devices. The following table describes the type...
Service Guide
Page 66
...of POST initialization of chipset registers. Set the window for OS boot including final MTRR values. Initializes IPL devices controlled by BIOS and option ROMs. Initializes remaining option ROMs. Generate and write contents of implementation that needs an adjustment in system RAM ... Disables the system configuration display if needed / requested. Allocates memory for more information. See DIM Code Checkpoints section for Extended BIOS Data Area from memory found in CPU, ... Initialize RTC date/time. Programming the memory hole or any OEM specific information. ...
...of POST initialization of chipset registers. Set the window for OS boot including final MTRR values. Initializes IPL devices controlled by BIOS and option ROMs. Initializes remaining option ROMs. Generate and write contents of implementation that needs an adjustment in system RAM ... Disables the system configuration display if needed / requested. Allocates memory for more information. See DIM Code Checkpoints section for Extended BIOS Data Area from memory found in CPU, ... Initialize RTC date/time. Programming the memory hole or any OEM specific information. ...
Service Guide
Page 67
DIM Code Checkpoints The Device Initialization Manager (DIM) gets control at various times during BIOS POST to an automatic configuration and configures all remaining PnP and PCI devices. Function 0 disables all PnP and PCI boot devices. Function 2 searches for and ...
DIM Code Checkpoints The Device Initialization Manager (DIM) gets control at various times during BIOS POST to an automatic configuration and configures all remaining PnP and PCI devices. Function 0 disables all PnP and PCI boot devices. Function 2 searches for and ...
Service Guide
Page 68
... that may occur from the A: drive, but it . Reboot and Select proper Boot device or Insert Boot Media in selected Boot device BIOS could not boot from a particular device. Boot Message Displayed Boot Failure ... Invalid Boot Diskette Drive Not Ready A: Drive Error B: Drive ... may indicate a defective memory module. System halts after displaying this message. This may appear during POST. Fatal Memory Parity Error. The BIOS attempted to configure the A: drive during POST, but was unable to boot from faulty memory modules. This may be due to properly control...
... that may occur from the A: drive, but it . Reboot and Select proper Boot device or Insert Boot Media in selected Boot device BIOS could not boot from a particular device. Boot Message Displayed Boot Failure ... Invalid Boot Diskette Drive Not Ready A: Drive Error B: Drive ... may indicate a defective memory module. System halts after displaying this message. This may appear during POST. Fatal Memory Parity Error. The BIOS attempted to configure the A: drive during POST, but was unable to boot from faulty memory modules. This may be due to properly control...
Service Guide
Page 69
... Secondary Master failed an ATAPI compatibility test. The IDE/ATAPI device configured as Primary Slave could not be properly initialized by the BIOS. Storage Device Message Displayed Primary Master Hard Disk Error Primary Slave Hard Disk Error Secondary Master Hard Disk Error Secondary Slave Hard ...in POST. The IDE/ATAPI device configured as Primary Slave failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in the 3rd IDE controller failed an ATAPI compatibility test. This message is ...
... Secondary Master failed an ATAPI compatibility test. The IDE/ATAPI device configured as Primary Slave could not be properly initialized by the BIOS. Storage Device Message Displayed Primary Master Hard Disk Error Primary Slave Hard Disk Error Secondary Master Hard Disk Error Secondary Slave Hard ...in POST. The IDE/ATAPI device configured as Primary Slave failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in the 3rd IDE controller failed an ATAPI compatibility test. This message is ...
Service Guide
Page 70
...configured as possible virus activity. This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard. The BIOS tried to a hard disk, but the command transaction failed. S.M.A.R.T. Virus Related Message Displayed BootSector Write !! This message will...ATAPI Incompatible 6th Master Drive ATAPI Incompatible 6th Slave Drive ATAPI Incompatible S.M.A.R.T. A S.M.A.R.T. message to send a S.M.A.R.T. Description The BIOS has detected software attempting to write to send a S.M.A.R.T. The IDE/ATAPI device configured as Slave in the 4th IDE controller...
...configured as possible virus activity. This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard. The BIOS tried to a hard disk, but the command transaction failed. S.M.A.R.T. Virus Related Message Displayed BootSector Write !! This message will...ATAPI Incompatible 6th Master Drive ATAPI Incompatible 6th Slave Drive ATAPI Incompatible S.M.A.R.T. A S.M.A.R.T. message to send a S.M.A.R.T. Description The BIOS has detected software attempting to write to send a S.M.A.R.T. The IDE/ATAPI device configured as Slave in the 4th IDE controller...
Service Guide
Page 71
...a problem with system hardware. This is a fatal error, often indication a problem with system hardware. More than one system device is causing by BIOS POST. A PCI adapter generated an I /O). This message appears when the FLASH part is write-protected or if there is a fatal error, often... indication a problem with system hardware. The NVRAM data used to a data error. This may indicate a problem with system hardware. BIOS POST could not initialize the Master Interrupt Controller. POST error while trying to clear the NVRAM data. In this error is trying to use...
...a problem with system hardware. This is a fatal error, often indication a problem with system hardware. More than one system device is causing by BIOS POST. A PCI adapter generated an I /O). This message appears when the FLASH part is write-protected or if there is a fatal error, often... indication a problem with system hardware. The NVRAM data used to a data error. This may indicate a problem with system hardware. BIOS POST could not initialize the Master Interrupt Controller. POST error while trying to clear the NVRAM data. In this error is trying to use...
Service Guide
Page 72
...intentionally discharges the CMOS battery. CMOS contents failed the Checksum check. This error can typically be resolved by a program other than the BIOS or that the CMOS is not present in the AMIBIOS8 ROM. Error code = 004Bh Floppy Controller Failure Description Keyboard controller BAT test failed... Keyboard Error PS2 Keyboard not found PS2 Mouse not found Keyboard/Interface Error Unlock Keyboard System Halted Pressed Password check failed Unknown BIOS error. PS2 Mouse support is enabled in the AMIBIOS8 ROM. User needs to unlock the keyboard to be resolved by using AMIBIOS...
...intentionally discharges the CMOS battery. CMOS contents failed the Checksum check. This error can typically be resolved by a program other than the BIOS or that the CMOS is not present in the AMIBIOS8 ROM. Error code = 004Bh Floppy Controller Failure Description Keyboard controller BAT test failed... Keyboard Error PS2 Keyboard not found PS2 Mouse not found Keyboard/Interface Error Unlock Keyboard System Halted Pressed Password check failed Unknown BIOS error. PS2 Mouse support is enabled in the AMIBIOS8 ROM. User needs to unlock the keyboard to be resolved by using AMIBIOS...