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Lexmark X736de Support Question

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Question posted by chinadog55 on November 2nd, 2012

Service Motor Error 168.06

How do I fix 168.06 service motor error?

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Answer #1: Posted by LexmarkListens on November 6th, 2012 8:01 AM

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LexmarkListens

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The error / status message indicates that there is a error on the elevator motor on the High Capacity Input tray (HCIT). Please try the following steps to resolve the issue.

1. Is the paper properly loaded in the highcapacity input tray (HCIT)?
- If Yes, proceed to step 2.
- If No, fan the media, and then stack flat in the HCIT drawer. Try printing again. If the error persists, go to step 2.

2. Follow the steps:

1. Turn the printer off.
2. Reseat option tray 5.
3. Bring the printer up in Diagnostics Menu
(turn the multifunction printer off, press
and hold 3 and 6, turn the MFP on, and
then release the buttons when the
progress bar displays).
4. Touch PRINT TESTS.
5. Touch HCIT.
6. Touch Single.
Did the page print?
- If Yes, the issue has been resolved.
- If No, please contact our Technical Support Hotline.

Lexmark Listens
Phone:
USA: 1-800-539-6275
Canada: (877) 856-5540
UK: 0800 121 4726
South Africa: 0800 981 435

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