User Guide
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User Guide 1 Guide to read "Safety Information" before you use this machine and keep it handy for future reference. For safe and correct use, be sure to the Machine 2 Getting Started 3 Using the Printer Function 4 Using the Copier Function 5 Using the Scanner Function 6 Using the Fax Function 7 Configuring the Machine Using the Control Panel 8 Configuring the Machine Using Web Image Monitor 9 Troubleshooting 10 Maintenance 11 Appendix Read this manual carefully before using the machine.
User Guide 1 Guide to read "Safety Information" before you use this machine and keep it handy for future reference. For safe and correct use, be sure to the Machine 2 Getting Started 3 Using the Printer Function 4 Using the Copier Function 5 Using the Scanner Function 6 Using the Fax Function 7 Configuring the Machine Using the Control Panel 8 Configuring the Machine Using Web Image Monitor 9 Troubleshooting 10 Maintenance 11 Appendix Read this manual carefully before using the machine.
User Guide
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... Scanner Problems 287 Fax Problems ...288 Error and Status Messages on the Screen 291 Replacing Print Cartridges 299 Replacing the Waste Toner Bottle 304 vi Troubleshooting Overview ...269 Common Problems 270 Paper Feed Problems 271 Removing Printing Jams 272 If paper jams inside the fusing unit 273 If paper jams inside...
... Scanner Problems 287 Fax Problems ...288 Error and Status Messages on the Screen 291 Replacing Print Cartridges 299 Replacing the Waste Toner Bottle 304 vi Troubleshooting Overview ...269 Common Problems 270 Paper Feed Problems 271 Removing Printing Jams 272 If paper jams inside the fusing unit 273 If paper jams inside...
User Guide
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... • Suitable paper types • Procedures to use the printer, copier, scanner, and fax functions • Configuring the machine • Troubleshooting problems and fixing paper jams • Replacing consumables • Checking the status of this . ❖ Quick Installation Guide Contains procedures for making... manual is stored in this manual can be sure to a computer. ❖ Scanning and Faxing Guide Provides information about troubleshooting and basic operations for removing the machine from its box and connecting it to read this machine. Details not covered in the...
... • Suitable paper types • Procedures to use the printer, copier, scanner, and fax functions • Configuring the machine • Troubleshooting problems and fixing paper jams • Replacing consumables • Checking the status of this . ❖ Quick Installation Guide Contains procedures for making... manual is stored in this manual can be sure to a computer. ❖ Scanning and Faxing Guide Provides information about troubleshooting and basic operations for removing the machine from its box and connecting it to read this machine. Details not covered in the...
User Guide
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Troubleshooting This chapter provides a guide for solving problems in operating the machine. Overview Troubleshooting is divided into the following sections: • p.270 "Common Problems" • p.271 "Paper Feed Problems" • p.282 "Print Quality Problems" • p.283 "Printer Problems" • p.286 "Copier Problems" • p.287 "Scanner Problems" • p.288 "Fax Problems" • p.291 "Error and Status Messages on the Screen" • p.299 "Replacing Print Cartridges" • p.304 "Replacing the Waste Toner Bottle" 269 9.
Troubleshooting This chapter provides a guide for solving problems in operating the machine. Overview Troubleshooting is divided into the following sections: • p.270 "Common Problems" • p.271 "Paper Feed Problems" • p.282 "Print Quality Problems" • p.283 "Printer Problems" • p.286 "Copier Problems" • p.287 "Scanner Problems" • p.288 "Fax Problems" • p.291 "Error and Status Messages on the Screen" • p.299 "Replacing Print Cartridges" • p.304 "Replacing the Waste Toner Bottle" 269 9.
User Guide
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... the Adjust the volume of the The volume is complete. Note ❒ If any of the sounds produced by high level. Troubleshooting Common Problems This section describes how to troubleshoot common problems that the supplies or options are are not printed. Problem Possible cause Solution The machine does not turn off the...
... the Adjust the volume of the The volume is complete. Note ❒ If any of the sounds produced by high level. Troubleshooting Common Problems This section describes how to troubleshoot common problems that the supplies or options are are not printed. Problem Possible cause Solution The machine does not turn off the...
User Guide
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... a paper jam occurs, one of the following positions, in toner. adjust the paper guides to complete. Images are printed diagonally to locate the jammed paper. Troubleshooting Problem Solution The printed paper is curled. • Load the paper upside down in the [High Humidity Mode] under [Machine Settings]. Use paper that if...
... a paper jam occurs, one of the following positions, in toner. adjust the paper guides to complete. Images are printed diagonally to locate the jammed paper. Troubleshooting Problem Solution The printed paper is curled. • Load the paper upside down in the [High Humidity Mode] under [Machine Settings]. Use paper that if...
User Guide
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BPC047S 9 BPC048S If you cannot find the jammed paper, check for it by pulling down the guide. 274 BPC049S BPC045S B Lower the blue fusing unit lever, and pull out the jammed paper carefully. Troubleshooting A Pull the opening lever on the front cover, and then carefully lower the front cover.
BPC047S 9 BPC048S If you cannot find the jammed paper, check for it by pulling down the guide. 274 BPC049S BPC045S B Lower the blue fusing unit lever, and pull out the jammed paper carefully. Troubleshooting A Pull the opening lever on the front cover, and then carefully lower the front cover.
User Guide
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BAA076S C Using both hands, carefully push up the front cover until it . ter closing the front cover, push the upper area of the cover firmly. BPC046S Note ❒ Do not pull out the paper tray (Tray 1). ❒ If paper is jammed in tray 2 but is cleared. 276 move it closes. Troubleshooting If paper has become jammed inside the machine. ❒ When closing the cover, check that the error is difficult to locate, pull out tray 2 to re- Af- After removing the paper, carefully push tray 2 all the way back 9 inside the transfer unit, pull the paper forward.
BAA076S C Using both hands, carefully push up the front cover until it . ter closing the front cover, push the upper area of the cover firmly. BPC046S Note ❒ Do not pull out the paper tray (Tray 1). ❒ If paper is jammed in tray 2 but is cleared. 276 move it closes. Troubleshooting If paper has become jammed inside the machine. ❒ When closing the cover, check that the error is difficult to locate, pull out tray 2 to re- Af- After removing the paper, carefully push tray 2 all the way back 9 inside the transfer unit, pull the paper forward.
User Guide
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Troubleshooting Removing Scanning Jams When the following message appears on the screen, follow the procedure below to remove it may rip. 9 BAA110S C If you cannot pull out the jammed original easily, unlock the paper feed roller by raising the blue lever. 278 BAA150S Be careful not to pull the original too hard, as it . BAA109S B Gently pull the jammed original to remove the original jammed in the ADF: "ADF Jam Open ADF Cover and Clear Jam" A Open the ADF cover.
Troubleshooting Removing Scanning Jams When the following message appears on the screen, follow the procedure below to remove it may rip. 9 BAA110S C If you cannot pull out the jammed original easily, unlock the paper feed roller by raising the blue lever. 278 BAA150S Be careful not to pull the original too hard, as it . BAA109S B Gently pull the jammed original to remove the original jammed in the ADF: "ADF Jam Open ADF Cover and Clear Jam" A Open the ADF cover.
User Guide
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BAA167S H Put the paper feed roller back in with the roller part facing downwards. BAA154S I Lower the blue lever to remove it. Troubleshooting G Gently pull the jammed original to lock the paper feed roller. 9 BAA155S 280
BAA167S H Put the paper feed roller back in with the roller part facing downwards. BAA154S I Lower the blue lever to remove it. Troubleshooting G Gently pull the jammed original to lock the paper feed roller. 9 BAA155S 280
User Guide
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Troubleshooting Print Quality Problems This section describes likely causes of paper loaded. Place the chine's location. chine. Make sure that the paper type setting of the ...
Troubleshooting Print Quality Problems This section describes likely causes of paper loaded. Place the chine's location. chine. Make sure that the paper type setting of the ...
User Guide
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... dense. 9 • Toner is damp. The toner is powdery and comes Check if the fusing unit lever is calibrating color. See p.21 "Exterior: Rear View". Troubleshooting Problem Solution There is considerable delay between the print start command and actual printing. • Processing time depends on the screen, the machine is receiving...
... dense. 9 • Toner is damp. The toner is powdery and comes Check if the fusing unit lever is calibrating color. See p.21 "Exterior: Rear View". Troubleshooting Problem Solution There is considerable delay between the print start command and actual printing. • Processing time depends on the screen, the machine is receiving...
User Guide
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... [Sort], see p.200 "Copy Settings". See p.91 "Placing Originals". See p.134 "Adjusting Image Den- The original may eliminate the moire pattern. The original was copied. Troubleshooting Copier Problems This section describes photocopy problems and possible solutions. See p.311 "Cleaning". • Before placing originals on the exposure glass correctly. On the control...
... [Sort], see p.200 "Copy Settings". See p.91 "Placing Originals". See p.134 "Adjusting Image Den- The original may eliminate the moire pattern. The original was copied. Troubleshooting Copier Problems This section describes photocopy problems and possible solutions. See p.311 "Cleaning". • Before placing originals on the exposure glass correctly. On the control...
User Guide
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... company. • If the problem persists, contact your sales or service representative. 288 See p.231 "Administrator Settings". If you can make calls using the telephone. Troubleshooting Fax Problems This section describes fax problems and possible solutions. ❖ When an error code appears on the Activity Report/TX Report The table below...
... company. • If the problem persists, contact your sales or service representative. 288 See p.231 "Administrator Settings". If you can make calls using the telephone. Troubleshooting Fax Problems This section describes fax problems and possible solutions. ❖ When an error code appears on the Activity Report/TX Report The table below...
User Guide
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... your telephone company. • If the problem persists, contact your sales or service representative. ❖ When other problems occur The table below describes how to troubleshoot problems that the telephone line is empty. See p.299 "Replacing Print Cartridges". • The paper tray is Manual mode, you must receive the fax manually...
... your telephone company. • If the problem persists, contact your sales or service representative. ❖ When other problems occur The table below describes how to troubleshoot problems that the telephone line is empty. See p.299 "Replacing Print Cartridges". • The paper tray is Manual mode, you must receive the fax manually...
User Guide
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... images from the p.134 "Adjusting Image Density". A fax you sent appear spotty or dirty when received. • The exposure glass or ADF is too high. Troubleshooting Problem Solution Faxes you sent appears blank when received. Image density is dirty.
... images from the p.134 "Adjusting Image Density". A fax you sent appear spotty or dirty when received. • The exposure glass or ADF is too high. Troubleshooting Problem Solution Faxes you sent appears blank when received. Image density is dirty.
User Guide
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.... p.200 "Copy Settings". • Specify the A4, Letter, or 9 Legal size paper for the tray selected for printing copies in the tray. See p.217 "Ma- Troubleshooting Message Causes Solutions Bypass Tray Paper Size Mismatch?Y/N The paper size set for the document differs from the size of {Color Start} key to begin...
.... p.200 "Copy Settings". • Specify the A4, Letter, or 9 Legal size paper for the tray selected for printing copies in the tray. See p.217 "Ma- Troubleshooting Message Causes Solutions Bypass Tray Paper Size Mismatch?Y/N The paper size set for the document differs from the size of {Color Start} key to begin...
User Guide
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... files that can be sent through e-mail. • Configure [Resolution] under scanner settings to increase the allowed size. Force Printing Continue? See p.206 "Scanner Settings". Troubleshooting 9 294 Message Causes Solutions Email Size Limit Exceeded Press Clear Key The scan file exceeds the size limit for printing copies in parts as several...
... files that can be sent through e-mail. • Configure [Resolution] under scanner settings to increase the allowed size. Force Printing Continue? See p.206 "Scanner Settings". Troubleshooting 9 294 Message Causes Solutions Email Size Limit Exceeded Press Clear Key The scan file exceeds the size limit for printing copies in parts as several...
User Guide
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... A scanned file could not be sent because the machine has not received IP address information from a properly, and then try the opwas not connected properly. Troubleshooting Message Causes Solutions Near Memory Full Memory has almost reached capacity during sort copy. Contact the network administrator. Network Is Not Ready Press Clear Key...
... A scanned file could not be sent because the machine has not received IP address information from a properly, and then try the opwas not connected properly. Troubleshooting Message Causes Solutions Near Memory Full Memory has almost reached capacity during sort copy. Contact the network administrator. Network Is Not Ready Press Clear Key...
User Guide
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Remove and replace it with a print cartridge specified by an authorized dealer. 9 298 A non-supported print cartridge is installed. See p.272 "Removing Printing Jams". machine. Troubleshooting Message Upper Misfeed Jam Y toner Independent-supply Causes Solutions Paper has been jammed in the Remove the jammed paper.
Remove and replace it with a print cartridge specified by an authorized dealer. 9 298 A non-supported print cartridge is installed. See p.272 "Removing Printing Jams". machine. Troubleshooting Message Upper Misfeed Jam Y toner Independent-supply Causes Solutions Paper has been jammed in the Remove the jammed paper.