User Guide
Page 60
... Status: Transmission results can be edited and saved to users' PCs as a TIFF file directly to a designated folder on their destination. • ■ Preview: Users can check how the document will appear on paper directly from the LAN-Fax driver. • ■ Duplex Printing: Inbound fax documents can be printed on SP models) in one operation. • ■ Wireless Faxing: If the Aficio MP 6001/MP 7001/MP 8001/MP 9001 Series is available with the Printer/Scanner Unit Type 9001 and...
... Status: Transmission results can be edited and saved to users' PCs as a TIFF file directly to a designated folder on their destination. • ■ Preview: Users can check how the document will appear on paper directly from the LAN-Fax driver. • ■ Duplex Printing: Inbound fax documents can be printed on SP models) in one operation. • ■ Wireless Faxing: If the Aficio MP 6001/MP 7001/MP 8001/MP 9001 Series is available with the Printer/Scanner Unit Type 9001 and...
Operating Instructions
Page 4
... Problems Operating the Machine 20 When a Job Is Not Performed...24 2. Troubleshooting When Using the Copy/Document Server Function Messages Displayed When Using the Copy/Document Server Function 27 When You Cannot Make Clear Copies...32 When You Cannot Make Copies As Wanted 36 Display During Connect Copy...42 If Connect Copy Is Canceled...43 If You Cannot Exit from Connect Copy...44 When Memory Is Full...45 3. Troubleshooting When Using the Facsimile Function Adjusting the Volume...47 Messages Displayed When Using the Facsimile Function 49 When You Cannot Send...
... Problems Operating the Machine 20 When a Job Is Not Performed...24 2. Troubleshooting When Using the Copy/Document Server Function Messages Displayed When Using the Copy/Document Server Function 27 When You Cannot Make Clear Copies...32 When You Cannot Make Copies As Wanted 36 Display During Connect Copy...42 If Connect Copy Is Canceled...43 If You Cannot Exit from Connect Copy...44 When Memory Is Full...45 3. Troubleshooting When Using the Facsimile Function Adjusting the Volume...47 Messages Displayed When Using the Facsimile Function 49 When You Cannot Send...
Operating Instructions
Page 8
... problems. Copy and Document Server Reference Explains Copier and Document Server functions and operations. This manual introduces the machine's various functions. For enhanced security, we recommend that are relevant to what you first make the following settings: • Install the Device Certificate. 6 Also refer to this manual for explanations on how to a network, configure and operate the machine in the Address Book. Facsimile Reference Explains Facsimile functions and operations. Network and System Settings Guide Explains how to connect the machine...
... problems. Copy and Document Server Reference Explains Copier and Document Server functions and operations. This manual introduces the machine's various functions. For enhanced security, we recommend that are relevant to what you first make the following settings: • Install the Device Certificate. 6 Also refer to this manual for explanations on how to a network, configure and operate the machine in the Address Book. Facsimile Reference Explains Facsimile functions and operations. Network and System Settings Guide Explains how to connect the machine...
Operating Instructions
Page 40
...stored in jams. Sheets are feeding in together, resulting in the recommended temperature and humidity conditions. For example, select A3 for copying]", Printer Reference . 2 Images are not copied. Make the margin width narrower. Troubleshooting When Using the Copy/Document Server Function Problem Cause Solution The copy is set properly. Images are using nonrecommended paper. Paper", About This Machine . See "Paper Storage", About This Machine . See "Recommended Paper Sizes and Types", About This Machine . Edit Problem In "Double Copies" mode, parts of the...
...stored in jams. Sheets are feeding in together, resulting in the recommended temperature and humidity conditions. For example, select A3 for copying]", Printer Reference . 2 Images are not copied. Make the margin width narrower. Troubleshooting When Using the Copy/Document Server Function Problem Cause Solution The copy is set properly. Images are using nonrecommended paper. Paper", About This Machine . See "Paper Storage", About This Machine . See "Recommended Paper Sizes and Types", About This Machine . Edit Problem In "Double Copies" mode, parts of the...
Operating Instructions
Page 42
...] In [Tray Paper Settings], under "Paper for "Paper Type". When using Manual Paper Select mode, make copied. Place the original in the incorrect order. the copy paper. You placed the originals in the correct orientation. Cannot print in the ADF, the last page should be on the bypass tray. You have loaded thick paper Change the paper. When placing a stack of the image are not in duplex mode. though [Top to [Yes]. Troubleshooting When Using the Copy/Document Server Function Problem Cause...
...] In [Tray Paper Settings], under "Paper for "Paper Type". When using Manual Paper Select mode, make copied. Place the original in the incorrect order. the copy paper. You placed the originals in the correct orientation. Cannot print in the ADF, the last page should be on the bypass tray. You have loaded thick paper Change the paper. When placing a stack of the image are not in duplex mode. though [Top to [Yes]. Troubleshooting When Using the Copy/Document Server Function Problem Cause...
Operating Instructions
Page 44
... cancel Connect Copy. If the selected document contains several pages, press [Switch] on the "Display Page" area to change the page, and then a preview of The image data may have the same option installed. do not have this does not increase available memory, do 2 the following. • Switch to the scanner screen, and then delete unnecessary files stored under the scanner function. • Switch to the printer screen, and then delete unnecessary files stored under Sample Print, Locked Print...
... cancel Connect Copy. If the selected document contains several pages, press [Switch] on the "Display Page" area to change the page, and then a preview of The image data may have the same option installed. do not have this does not increase available memory, do 2 the following. • Switch to the scanner screen, and then delete unnecessary files stored under the scanner function. • Switch to the printer screen, and then delete unnecessary files stored under Sample Print, Locked Print...
Operating Instructions
Page 58
... number of display search results. "Error occurred, and transmission was cancelled." • Original jammed during Immediate Transmission. • A problem occurred in the machine, or noise occurred on to the POP3/ • In [System Settings], under [File any network problems." of items that the user name and password for confirmation. You can also use the Web Image Monitor for confirmation. Press [Exit], and then send the documents again. 3. "Connection with LDAP server has failed...
... number of display search results. "Error occurred, and transmission was cancelled." • Original jammed during Immediate Transmission. • A problem occurred in the machine, or noise occurred on to the POP3/ • In [System Settings], under [File any network problems." of items that the user name and password for confirmation. You can also use the Web Image Monitor for confirmation. Press [Exit], and then send the documents again. 3. "Connection with LDAP server has failed...
Operating Instructions
Page 59
... used such as the Document Server function. name and the password for the user and connection has failed. Before sending a file by another function. Next, press the [Clear/ Stop] key. Are you sure you want to continue." Memory Transmission. Remove the paper. "Functional problems with the fax. "LDAP server authentication has failed. Check the settings." "Original is being scanned by fax, cancel the job in progress. When the message "The Clear / Stop key was pressed. Press [Exit], and then send the documents again. Remove paper from Copy Copy Tray...
... used such as the Document Server function. name and the password for the user and connection has failed. Before sending a file by another function. Next, press the [Clear/ Stop] key. Are you sure you want to continue." Memory Transmission. Remove the paper. "Functional problems with the fax. "LDAP server authentication has failed. Check the settings." "Original is being scanned by fax, cancel the job in progress. When the message "The Clear / Stop key was pressed. Press [Exit], and then send the documents again. Remove paper from Copy Copy Tray...
Operating Instructions
Page 73
... Windows operating system or the type of and possible solutions for printer function problems. Messages Displayed When Installing the Printer Driver This section describes what to do if a message appears when installing the printer driver. Message number 58 or 34 indicates that the printer driver cannot be installed using [Add Printer] or [Install Printer]. 4 Message number 58 appears if there is \DRIVERS\(RPCS, PCL6, or PCL5E) \XP_VISTA\(language)\DISK1. 4. Click [Add a printer]. 71 On the [Start] menu, point to quit. 4. Troubleshooting When Using the Printer Function...
... Windows operating system or the type of and possible solutions for printer function problems. Messages Displayed When Installing the Printer Driver This section describes what to do if a message appears when installing the printer driver. Message number 58 or 34 indicates that the printer driver cannot be installed using [Add Printer] or [Install Printer]. 4 Message number 58 appears if there is \DRIVERS\(RPCS, PCL6, or PCL5E) \XP_VISTA\(language)\DISK1. 4. Click [Add a printer]. 71 On the [Start] menu, point to quit. 4. Troubleshooting When Using the Printer Function...
Operating Instructions
Page 78
... not updated although the unit is inserted correctly. "Hardware Problem: Parallel An error has occurred in the hard disk drive. Then, turn the machine on again. 4. "Cannot connect with the wireless card. "Hardware Problem: HDD" An error has occurred in the I/F" parallel interface board. Turn the main power switch off the machine, and check the wireless LAN interface unit is detected. Troubleshooting When Using the Printer Function Messages Displayed on again. Message Cause Solution "Authentication has failed." "Hardware Problem...
... not updated although the unit is inserted correctly. "Hardware Problem: Parallel An error has occurred in the hard disk drive. Then, turn the machine on again. 4. "Cannot connect with the wireless card. "Hardware Problem: HDD" An error has occurred in the I/F" parallel interface board. Turn the main power switch off the machine, and check the wireless LAN interface unit is detected. Troubleshooting When Using the Printer Function Messages Displayed on again. Message Cause Solution "Authentication has failed." "Hardware Problem...
Operating Instructions
Page 79
... printer driver settings are correct, and then load paper of the size selected in the printer driver. Then, turn the machine on again. If the message appears again, call your service representative. • The installed wireless Turn off , and back on . Press [Reset IPDS Fonts] in User Tool." "To cancel job, press [Job Reset]." (A figure is wireless card. Paper size and type can also be changed in Printer Features." "Problem: Printer Font Error" An error has occurred in the printer driver into the input tray...
... printer driver settings are correct, and then load paper of the size selected in the printer driver. Then, turn the machine on again. If the message appears again, call your service representative. • The installed wireless Turn off , and back on . Press [Reset IPDS Fonts] in User Tool." "To cancel job, press [Job Reset]." (A figure is wireless card. Paper size and type can also be changed in Printer Features." "Problem: Printer Font Error" An error has occurred in the printer driver into the input tray...
Operating Instructions
Page 81
... of the control code are invalid. Select Optional for LDAP Authentication or Windows Authentication failed because the address book is valid. Messages Displayed When Using the Printer Function Message Cause Solution "86: Error" Parameters of user information has failed." Check the print settings. "91: Error" Printing was selected on the machine's control panel. 4 "A function which cannot be used by the Check that the data is full. "92: Error" Printing was canceled Perform the print operation again if because [Job Reset] or the necessary. [Clear/Stop] key was...
... of the control code are invalid. Select Optional for LDAP Authentication or Windows Authentication failed because the address book is valid. Messages Displayed When Using the Printer Function Message Cause Solution "86: Error" Parameters of user information has failed." Check the print settings. "91: Error" Printing was selected on the machine's control panel. 4 "A function which cannot be used by the Check that the data is full. "92: Error" Printing was canceled Perform the print operation again if because [Job Reset] or the necessary. [Clear/Stop] key was...
Operating Instructions
Page 86
... if the specified paper size is not supported. "Receiving data failed." size is incorrect. The machine received a command to stop transmission from the printer driver. Specify the correct paper size and print the file again. "Staple has been cancelled." The password of the encrypted PDF file has been entered incorrectly. Troubleshooting When Using the Printer Function Message Cause Solution "Print overrun." 4 Images were discarded while printing. RPCS On the RPCS printer driver's [Print Quality] tab, open the [Change User Settings...] dialog box, and...
... if the specified paper size is not supported. "Receiving data failed." size is incorrect. The machine received a command to stop transmission from the printer driver. Specify the correct paper size and print the file again. "Staple has been cancelled." The password of the encrypted PDF file has been entered incorrectly. Troubleshooting When Using the Printer Function Message Cause Solution "Print overrun." 4 Images were discarded while printing. RPCS On the RPCS printer driver's [Print Quality] tab, open the [Change User Settings...] dialog box, and...
Operating Instructions
Page 91
... the machine is connected to the computer using the interface cable This section describes how to check the print port when the Data In indicator does not light up or flash after starting a print job, data is not being sent to the machine. When it to the following port(s)] list, confirm the correct port is selected. 89 In the [Print to LPT1 or LPT2. On the [File] menu, click [Properties]. 3. See "Turning...
... the machine is connected to the computer using the interface cable This section describes how to check the print port when the Data In indicator does not light up or flash after starting a print job, data is not being sent to the machine. When it to the following port(s)] list, confirm the correct port is selected. 89 In the [Print to LPT1 or LPT2. On the [File] menu, click [Properties]. 3. See "Turning...
Operating Instructions
Page 95
...:]. RPCS • On the printer driver's [Print Quality] tab, select [Photograph] on the [Document type]. • On the printer driver's [Print Quality] tab, open the [Change User Settings...] dialog box, and then on the [Image Adjustments] tab, specify a higher resolution on machine used. Print areas differ depending On the RPCS printer driver's [Printer on the [Resolution]. 93 Other Printing Problems Problem Cause Solution Images are coarse. Use the same size paper as expected. Photo images are cut off, or...
...:]. RPCS • On the printer driver's [Print Quality] tab, select [Photograph] on the [Document type]. • On the printer driver's [Print Quality] tab, open the [Change User Settings...] dialog box, and then on the [Image Adjustments] tab, specify a higher resolution on machine used. Print areas differ depending On the RPCS printer driver's [Printer on the [Resolution]. 93 Other Printing Problems Problem Cause Solution Images are coarse. Use the same size paper as expected. Photo images are cut off, or...
Operating Instructions
Page 96
... printer driver's [Advanced] tab, change the [Dithering:] setting. PostScript 3 On the printer driver's [Advanced] tab, change the [Dithering:] setting. Troubleshooting When Using the Printer Function Problem Cause Solution A solid line is printed as a dashed line or appears blurred. Fine lines are fuzzy, of inconsistent thickness, or do not match. RPCS On the printer driver's [Print Quality] tab, open the [Change User Settings...] dialog box, and then, on the [Image Adjustments] tab, change the dithering settings, use the settings of the lines...
... printer driver's [Advanced] tab, change the [Dithering:] setting. PostScript 3 On the printer driver's [Advanced] tab, change the [Dithering:] setting. Troubleshooting When Using the Printer Function Problem Cause Solution A solid line is printed as a dashed line or appears blurred. Fine lines are fuzzy, of inconsistent thickness, or do not match. RPCS On the printer driver's [Print Quality] tab, open the [Change User Settings...] dialog box, and then, on the [Image Adjustments] tab, change the dithering settings, use the settings of the lines...
Operating Instructions
Page 99
.... You have loaded thick paper Change the paper. Missing patches and smudges are caused by moisture leaking from the paper. • Do not install the machine in "Sleep mode". Solution The machine requires time to low 4 temperature. • Use paper that are stuck Use a dry cloth to the OHP. Other Printing Problems Problem Cause Solution Duplex printing is malfunctioning. fragments off the back of duplex copies has mottled blank patches or is set .
.... You have loaded thick paper Change the paper. Missing patches and smudges are caused by moisture leaking from the paper. • Do not install the machine in "Sleep mode". Solution The machine requires time to low 4 temperature. • Use paper that are stuck Use a dry cloth to the OHP. Other Printing Problems Problem Cause Solution Duplex printing is malfunctioning. fragments off the back of duplex copies has mottled blank patches or is set .
Operating Instructions
Page 100
... blinking, data has been received by the printer. 4. RPCS • On the RPCS printer driver's [Print Quality] tab, select [High Speed] on the [Print priority]. • On the RPCS printer driver's [Print Quality] tab, open the [Change User Setting...] dialog box, and then [Image Adjustments] tab, select [Fast] or [High Speed] for [Image processing priority:]. • On the RPCS printer driver's [Print Quality] tab, open the [Change User Settings...] dialog box, and then, on the [Image Adjustments] tab...
... blinking, data has been received by the printer. 4. RPCS • On the RPCS printer driver's [Print Quality] tab, select [High Speed] on the [Print priority]. • On the RPCS printer driver's [Print Quality] tab, open the [Change User Setting...] dialog box, and then [Image Adjustments] tab, select [Fast] or [High Speed] for [Image processing priority:]. • On the RPCS printer driver's [Print Quality] tab, open the [Change User Settings...] dialog box, and then, on the [Image Adjustments] tab...
Operating Instructions
Page 118
... power switch, see "Turning On/Off the Power", About This Machine . 116 Insufficient memory in user name does Contact the administrator about how to delete, contact the administrator. There was being updated. has failed. You have permission for the permission for the main error messages displayed on the hard disk of and possible solutions for the required function. Allocate sufficient space. 5 "Transmission has failed. Try again?" The destination list...
... power switch, see "Turning On/Off the Power", About This Machine . 116 Insufficient memory in user name does Contact the administrator about how to delete, contact the administrator. There was being updated. has failed. You have permission for the permission for the main error messages displayed on the hard disk of and possible solutions for the required function. Allocate sufficient space. 5 "Transmission has failed. Try again?" The destination list...
Operating Instructions
Page 155
... manual 9 I If an error report is printed 67 If USB connection fails 74 Indicators 13 J Job is not performed 24 L Legal Prohibition 11 Locating jammed paper 121 M Machine address info 15 Maintenance info 15 Manuals for this machine 6 Memory is full 45 Messages displayed 27, 49, 75, 107 Messages displayed on the client computer 116 Messages displayed on the control panel when using the printer function 76 Messages displayed on the control panel when using the scanner function 107 Messages displayed when installing the printer driver 71 Multi-accessing 24 Multi-Folding Unit...
... manual 9 I If an error report is printed 67 If USB connection fails 74 Indicators 13 J Job is not performed 24 L Legal Prohibition 11 Locating jammed paper 121 M Machine address info 15 Maintenance info 15 Manuals for this machine 6 Memory is full 45 Messages displayed 27, 49, 75, 107 Messages displayed on the client computer 116 Messages displayed on the control panel when using the printer function 76 Messages displayed on the control panel when using the scanner function 107 Messages displayed when installing the printer driver 71 Multi-accessing 24 Multi-Folding Unit...
