Troubleshooting Guide
Page 6
... and machine failure. Cleaning the Automatic Document Feeder [ADF] If the exposure glass or ADF belt is dirty, copy clarity may be cleaned by your Service Representative for the Document Feeder •Stapled, clipped, perforated, or torn originals •Curled, folded, or creased originals •Pasted or sticky originals, ... a soft damp cloth. Clean these will occur. Keep loose objects away from feeder as postcards, and flimsy originals of low stiffness Contact your service representative. Originals Not Suitable for issues regarding the document feeder if you are dirty.
... and machine failure. Cleaning the Automatic Document Feeder [ADF] If the exposure glass or ADF belt is dirty, copy clarity may be cleaned by your Service Representative for the Document Feeder •Stapled, clipped, perforated, or torn originals •Curled, folded, or creased originals •Pasted or sticky originals, ... a soft damp cloth. Clean these will occur. Keep loose objects away from feeder as postcards, and flimsy originals of low stiffness Contact your service representative. Originals Not Suitable for issues regarding the document feeder if you are dirty.
Troubleshooting Guide
Page 7
... Maintaining Your Machine If the exposure glass or ADF belt is dirty, copy clarity may be cleaned by your copies there is something on your service representative.
... Maintaining Your Machine If the exposure glass or ADF belt is dirty, copy clarity may be cleaned by your copies there is something on your service representative.
Troubleshooting Guide
Page 21
On Line Registration • Launch Internet Explore and type in the following information in the address line www.ikon.com/Support > Press Enter • Click on Supplies • Click on Register Complete the two page Registration Form Verify your information is accurate on the Summary Page before submitting Submit when correct You will receive confirming email showing IKON has received your application Order supplies on line Place Service Calls on Line Submit Meter reads on line Service Calls -
On Line Registration • Launch Internet Explore and type in the following information in the address line www.ikon.com/Support > Press Enter • Click on Supplies • Click on Register Complete the two page Registration Form Verify your information is accurate on the Summary Page before submitting Submit when correct You will receive confirming email showing IKON has received your application Order supplies on line Place Service Calls on Line Submit Meter reads on line Service Calls -
Operating Instructions
Page 15
...Load Paper indicator : Add Toner indicator : Add Staple indicator : Waste Toner Full indicator : Empty Hole Punch Receptacle indicator : Empty Waste Staple Receptacle indicator : Service Call indicator : Open Cover indicator Status Appears when a misfeed occurs. See "Loading Paper", About This Machine . Appears when the waste staple receptacle is full. ... Appears when staples run out. See p.121 "Removing Jammed Paper". See "Adding Staples", About This Machine . Contact your sales or service representative. Appears when the machine is malfunctioning or requires maintenance.
...Load Paper indicator : Add Toner indicator : Add Staple indicator : Waste Toner Full indicator : Empty Hole Punch Receptacle indicator : Empty Waste Staple Receptacle indicator : Service Call indicator : Open Cover indicator Status Appears when a misfeed occurs. See "Loading Paper", About This Machine . Appears when the waste staple receptacle is full. ... Appears when staples run out. See p.121 "Removing Jammed Paper". See "Adding Staples", About This Machine . Contact your sales or service representative. Appears when the machine is malfunctioning or requires maintenance.
Operating Instructions
Page 18
... Machine Address Info You can check the following items under [Enquiry]: • [Machine Repairs] Displays the machine number and contact number which are required for service. • [Sales Representative] Displays the sales representative's telephone number. • [Supply Order] Displays the contact number for placing supply orders. • [Supply Details] Displays the...
... Machine Address Info You can check the following items under [Enquiry]: • [Machine Repairs] Displays the machine number and contact number which are required for service. • [Sales Representative] Displays the sales representative's telephone number. • [Supply Order] Displays the contact number for placing supply orders. • [Supply Details] Displays the...
Operating Instructions
Page 21
... action. See "Messages Displayed" of a Function Key Is Lit Problem The machine is unable to connect to solve the problem as described here, contact your service representative. • p.27 "Messages Displayed When Using the Copy/Document Server Function" • p.49 "Messages Displayed When Using the Facsimile Function" • p.75 "Messages Displayed...
... action. See "Messages Displayed" of a Function Key Is Lit Problem The machine is unable to connect to solve the problem as described here, contact your service representative. • p.27 "Messages Displayed When Using the Copy/Document Server Function" • p.49 "Messages Displayed When Using the Facsimile Function" • p.75 "Messages Displayed...
Operating Instructions
Page 23
...storing pages that can be stored in two minutes, contact your service representative. • Wait until the message disappears. exceed the number of minutes, contact your service representative. The user code entry screen is showing. If the machine...The Authentication screen appears. Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is not correct. Enter your service representative. 1 "Please wait." "Authentication has failed." appears. The entered login user name or login password is set. "Authentication ...
...storing pages that can be stored in two minutes, contact your service representative. • Wait until the message disappears. exceed the number of minutes, contact your service representative. The user code entry screen is showing. If the machine...The Authentication screen appears. Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is not correct. Enter your service representative. 1 "Please wait." "Authentication has failed." appears. The entered login user name or login password is set. "Authentication ...
Operating Instructions
Page 37
... Cause The image on the back side of duplex copies has mottled blank patches or is smudged. For details about the antihumidity heater, contact your service representative. 35 Solution • Do not install the machine in areas that has been stored where temperature and humidity conditions meet the limitations we recommend...
... Cause The image on the back side of duplex copies has mottled blank patches or is smudged. For details about the antihumidity heater, contact your service representative. 35 Solution • Do not install the machine in areas that has been stored where temperature and humidity conditions meet the limitations we recommend...
Operating Instructions
Page 45
...] key on the main machine 2 (such as storing or copying the first page of a document in Interrupt mode. The cable connecting the two Contact your service representative. The is off. The main machine is in the Document Server). [Connect Copy] is off . Functions that cannot be used Cancel the functions selected...
...] key on the main machine 2 (such as storing or copying the first page of a document in Interrupt mode. The cable connecting the two Contact your service representative. The is off. The main machine is in the Document Server). [Connect Copy] is off . Functions that cannot be used Cancel the functions selected...
Operating Instructions
Page 59
... a file by another function. When the message "The Clear / Stop key was pressed. "Remove paper from the tray indicated on the display and contact your service representative. Tray." Remove paper from Copy Copy Tray is being used . Messages Displayed When Using the Facsimile Function Message Cause Solution "Exceeded time limit for...
... a file by another function. When the message "The Clear / Stop key was pressed. "Remove paper from the tray indicated on the display and contact your service representative. Tray." Remove paper from Copy Copy Tray is being used . Messages Displayed When Using the Facsimile Function Message Cause Solution "Exceeded time limit for...
Operating Instructions
Page 67
... one hour passes after power to the machine is turned on the back side of Power Failure". For details about the antihumidity heater, contact your service representative. Others Problem Cause Solution All fax documents stored in the Personal box or Information box, or transmit / print out stored documents. Those documents include...
... one hour passes after power to the machine is turned on the back side of Power Failure". For details about the antihumidity heater, contact your service representative. Others Problem Cause Solution All fax documents stored in the Personal box or Information box, or transmit / print out stored documents. Those documents include...
Operating Instructions
Page 69
... successfully sent or received. If an error occurs during reception, ask the sender to resend the document. • If an error happens frequently, contact your service representative. • The "Page" column gives the total number of pages not sent or received successfully. 3 • You can display sender names by configuring the...
... successfully sent or received. If an error occurs during reception, ask the sender to resend the document. • If an error happens frequently, contact your service representative. • The "Page" column gives the total number of pages not sent or received successfully. 3 • You can display sender names by configuring the...
Operating Instructions
Page 78
...likely causes of and possible solutions for the correct or login password is inserted correctly. If the message appears again, contact your service representative. The entered login user name Ask the user administrator for the error messages that appear on . The machine cannot perform Contact... the administrator. If the message appears again, call your service representative. 76 Turn the main power switch off , then check the card." • The wireless LAN interface unit was not inserted...
...likely causes of and possible solutions for the correct or login password is inserted correctly. If the message appears again, contact your service representative. The entered login user name Ask the user administrator for the error messages that appear on . The machine cannot perform Contact... the administrator. If the message appears again, call your service representative. 76 Turn the main power switch off , then check the card." • The wireless LAN interface unit was not inserted...
Operating Instructions
Page 79
...paper size, see "Changing the Paper Size", About This Machine . Paper size and type can also be changed in the Contact your service representative. Then, turn the machine on again. "Hardware Problem: Wireless Board" "Hardware Problem: Wireless Card" Access to the wireless board... the printer driver into the input tray. Check the printer driver settings are mismatched. If the message appears again, contact your service representative. Messages Displayed When Using the Printer Function Message Cause Solution "Hardware Problem: USB" An error has occurred in the USB...
...paper size, see "Changing the Paper Size", About This Machine . Paper size and type can also be changed in the Contact your service representative. Then, turn the machine on again. "Hardware Problem: Wireless Board" "Hardware Problem: Wireless Card" Access to the wireless board... the printer driver into the input tray. Check the printer driver settings are mismatched. If the message appears again, contact your service representative. Messages Displayed When Using the Printer Function Message Cause Solution "Hardware Problem: USB" An error has occurred in the USB...
Operating Instructions
Page 82
Contact your sales or service representative. Turn the main power switch off and then back on again. "Compressed Data Error." server function. Duplex printing was malfunctioning. 4. Troubleshooting ... administrator. Cannot store." Collate was canceled. "Command Error" 4 An RPCS command error occurred. "Document Server is functioning correctly. If the message appears again, contact your service representative. "Data storage error." See "Specifications for the Main Unit", About This Machine . • In [System Settings], under [Tray Paper Settings] / [Paper Type...
Contact your sales or service representative. Turn the main power switch off and then back on again. "Compressed Data Error." server function. Duplex printing was malfunctioning. 4. Troubleshooting ... administrator. Cannot store." Collate was canceled. "Command Error" 4 An RPCS command error occurred. "Document Server is functioning correctly. If the message appears again, contact your service representative. "Data storage error." See "Specifications for the Main Unit", About This Machine . • In [System Settings], under [Tray Paper Settings] / [Paper Type...
Operating Instructions
Page 83
...." Cannot store." number of three sheets at once. Delete unneeded files stored in the files to send. exceeded. If the message appears again, contact your service representative. The maximum file capacity of Delete some of the files stored in the document server or reduce the size that you want to a maximum...
...." Cannot store." number of three sheets at once. Delete unneeded files stored in the files to send. exceeded. If the message appears again, contact your service representative. The maximum file capacity of Delete some of the files stored in the document server or reduce the size that you want to a maximum...
Operating Instructions
Page 84
Troubleshooting When Using the Printer Function Message Cause Solution "Fold is not available with the Contact your service representative. see "Fold", Printer Reference . "Folding Unit Error." There is a problem with the Fold function is already registered for fonts and forms has been exceeded. ...
Troubleshooting When Using the Printer Function Message Cause Solution "Fold is not available with the Contact your service representative. see "Fold", Printer Reference . "Folding Unit Error." There is a problem with the Fold function is already registered for fonts and forms has been exceeded. ...
Operating Instructions
Page 87
... log. Contact the administrator. memory." "The print job has been cancelled because capture file(s) could not be sent. If printing does not start, contact your service representative. • The contents of errors may be stored: exceeded. Checking the Error Log If files could not be stored: Exceeded max. number of files...
... log. Contact the administrator. memory." "The print job has been cancelled because capture file(s) could not be sent. If printing does not start, contact your service representative. • The contents of errors may be stored: exceeded. Checking the Error Log If files could not be stored: Exceeded max. number of files...
Operating Instructions
Page 90
... light up or flash even after the print job starts, the machine has not received the data. • When the machine is disabled. Contact your service representative. 88 The login user name, login password, or driver encryption key is lit or blinks during transmission. Advanced encryption has been set . A mechanical error...
... light up or flash even after the print job starts, the machine has not received the data. • When the machine is disabled. Contact your service representative. 88 The login user name, login password, or driver encryption key is lit or blinks during transmission. Advanced encryption has been set . A mechanical error...
Operating Instructions
Page 91
... the machine. In the [Print to the machine. If printing does not start ] button, and then click [Printers and Faxes]. 2. Click the [start , consult your service representative. The correct Communication mode is selected. 89 In the [Print to [Off]. See "Turning On/Off the Power", About This Machine . • In [System...
... the machine. In the [Print to the machine. If printing does not start ] button, and then click [Printers and Faxes]. 2. Click the [start , consult your service representative. The correct Communication mode is selected. 89 In the [Print to [Off]. See "Turning On/Off the Power", About This Machine . • In [System...
