Troubleshooting Guide
Page 6
...parts other projecting parts •OHP transparencies •Thick originals, such as postcards, and flimsy originals of low stiffness Contact your service representative. Other parts should ONLY be reduced. Originals Not Suitable for issues regarding the document feeder if you are dirty. To ... Cleaning the Automatic Document Feeder [ADF] If the exposure glass or ADF belt is dirty, copy clarity may be cleaned by your Service Representative for the Document Feeder •Stapled, clipped, perforated, or torn originals •Curled, folded, or creased originals •Pasted...
...parts other projecting parts •OHP transparencies •Thick originals, such as postcards, and flimsy originals of low stiffness Contact your service representative. Other parts should ONLY be reduced. Originals Not Suitable for issues regarding the document feeder if you are dirty. To ... Cleaning the Automatic Document Feeder [ADF] If the exposure glass or ADF belt is dirty, copy clarity may be cleaned by your Service Representative for the Document Feeder •Stapled, clipped, perforated, or torn originals •Curled, folded, or creased originals •Pasted...
Troubleshooting Guide
Page 7
... clean the edge . • Important • Do not use chemical cleaners or organic solvents, such as shown in this diagram: If lines appear on your service representative. If such substances get inside the machine or melt plastic parts, a failure will occur. • Do not clean parts other than those explicitly specified...
... clean the edge . • Important • Do not use chemical cleaners or organic solvents, such as shown in this diagram: If lines appear on your service representative. If such substances get inside the machine or melt plastic parts, a failure will occur. • Do not clean parts other than those explicitly specified...
Troubleshooting Guide
Page 21
On Line Registration • Launch Internet Explore and type in the following information in the address line www.ikon.com/Support > Press Enter • Click on Supplies • Click on Register Complete the two page Registration Form Verify your information is accurate on the Summary Page before submitting Submit when correct You will receive confirming email showing IKON has received your application Order supplies on line Place Service Calls on Line Submit Meter reads on line Service Calls -
On Line Registration • Launch Internet Explore and type in the following information in the address line www.ikon.com/Support > Press Enter • Click on Supplies • Click on Register Complete the two page Registration Form Verify your information is accurate on the Summary Page before submitting Submit when correct You will receive confirming email showing IKON has received your application Order supplies on line Place Service Calls on Line Submit Meter reads on line Service Calls -
Operating Instructions
Page 15
... indicator : Add Toner indicator : Add Staple indicator : Waste Toner Full indicator : Empty Hole Punch Receptacle indicator : Empty Waste Staple Receptacle indicator : Service Call indicator : Open Cover indicator Status Appears when a misfeed occurs. See p.121 "Removing Jammed Paper". Contact your sales or... service representative. See p.144 "Removing Staple Waste". Appears when staples run out. See p.141 "Removing Punch Waste". Appears when paper runs ...
... indicator : Add Toner indicator : Add Staple indicator : Waste Toner Full indicator : Empty Hole Punch Receptacle indicator : Empty Waste Staple Receptacle indicator : Service Call indicator : Open Cover indicator Status Appears when a misfeed occurs. See p.121 "Removing Jammed Paper". Contact your sales or... service representative. See p.144 "Removing Staple Waste". Appears when staples run out. See p.141 "Removing Punch Waste". Appears when paper runs ...
Operating Instructions
Page 18
... Machine Address Info You can check the following items under [Enquiry]: • [Machine Repairs] Displays the machine number and contact number which are required for service. • [Sales Representative] Displays the sales representative's telephone number. • [Supply Order] Displays the contact number for placing supply orders. • [Supply Details] Displays the...
... Machine Address Info You can check the following items under [Enquiry]: • [Machine Repairs] Displays the machine number and contact number which are required for service. • [Sales Representative] Displays the sales representative's telephone number. • [Supply Order] Displays the contact number for placing supply orders. • [Supply Details] Displays the...
Operating Instructions
Page 21
... Guide . • Contact the network administrator. • If the indicator is still lit even after trying to solve the problem as described here, contact your service representative. • p.27 "Messages Displayed When Using the Copy/Document Server Function" • p.49 "Messages Displayed When Using the Facsimile Function" • p.75 "Messages Displayed...
... Guide . • Contact the network administrator. • If the indicator is still lit even after trying to solve the problem as described here, contact your service representative. • p.27 "Messages Displayed When Using the Copy/Document Server Function" • p.49 "Messages Displayed When Using the Facsimile Function" • p.75 "Messages Displayed...
Operating Instructions
Page 23
...not turn on the operation switch. Wait for the correct login user name and login password. exceed the number of minutes, contact your service representative. 1 "Please wait." The Authentication screen appears. "Authentication has failed." The entered login user name or login password is set..... This message appears when you are restricted by User Enter the user code (up . • Wait for a while. Enter your service representative. authentication. 21 If the machine does not you want The scanned originals to store pages that have been scanned. "Please wait."...
...not turn on the operation switch. Wait for the correct login user name and login password. exceed the number of minutes, contact your service representative. 1 "Please wait." The Authentication screen appears. "Authentication has failed." The entered login user name or login password is set..... This message appears when you are restricted by User Enter the user code (up . • Wait for a while. Enter your service representative. authentication. 21 If the machine does not you want The scanned originals to store pages that have been scanned. "Please wait."...
Operating Instructions
Page 37
... the limitations we recommend, see "Paper Storage", About This Machine . • Install the Optional anti-humidity heater. For details about the antihumidity heater, contact your service representative. 35 For details about the paper storage conditions we 2 recommend. Solution • Do not install the machine in areas that are caused by moisture...
... the limitations we recommend, see "Paper Storage", About This Machine . • Install the Optional anti-humidity heater. For details about the antihumidity heater, contact your service representative. 35 For details about the paper storage conditions we 2 recommend. Solution • Do not install the machine in areas that are caused by moisture...
Operating Instructions
Page 45
... switch, and then press switch has been pressed. [Connect Copy]. 43 Press the [Interrupt] key on the displayed. The cable connecting the two Contact your service representative. Problem The machine cancels Connect Copy. The sub-machine's main power is in the Document Server). [Connect Copy] is off . Select [Display] for the...
... switch, and then press switch has been pressed. [Connect Copy]. 43 Press the [Interrupt] key on the displayed. The cable connecting the two Contact your service representative. Problem The machine cancels Connect Copy. The sub-machine's main power is in the Document Server). [Connect Copy] is off . Select [Display] for the...
Operating Instructions
Page 59
... and press the Start key." If the other than the Facsimile function is also full, the tray name shown on the display and contact your service representative. Remove paper from Copy Copy Tray is being used . Data will be initialized." Record the code number shown on the display changes. name and...
... and press the Start key." If the other than the Facsimile function is also full, the tray name shown on the display and contact your service representative. Remove paper from Copy Copy Tray is being used . Data will be initialized." Record the code number shown on the display changes. name and...
Operating Instructions
Page 67
... the machine is turned off, all fax documents stored in memory are lost. Contact the administrator. 65 For details about the antihumidity heater, contact your service representative. If any documents have been lost for Memory Transmission have been lost , check the destinations and resend the documents. When You Cannot Send or...
... the machine is turned off, all fax documents stored in memory are lost. Contact the administrator. 65 For details about the antihumidity heater, contact your service representative. If any documents have been lost for Memory Transmission have been lost , check the destinations and resend the documents. When You Cannot Send or...
Operating Instructions
Page 69
For details about how to resend the document. • If an error happens frequently, contact your service representative. • The "Page" column gives the total number of pages not sent or received successfully. 3 • You can display sender names by configuring the ...
For details about how to resend the document. • If an error happens frequently, contact your service representative. • The "Page" column gives the total number of pages not sent or received successfully. 3 • You can display sender names by configuring the ...
Operating Instructions
Page 78
...was pulled out after the machine was turned on again. If the message appears again, contact your service representative. If the message appears again, contact your service representative. "Hardware Problem: Parallel An error has occurred in the Ethernet board. "Authentication has failed... "Hardware Problem: HDD" An error has occurred in the hard disk drive. If the message appears again, call your service representative. 76 Troubleshooting When Using the Printer Function Messages Displayed on the Control Panel When Using the Printer Function This section ...
...was pulled out after the machine was turned on again. If the message appears again, contact your service representative. If the message appears again, contact your service representative. "Hardware Problem: Parallel An error has occurred in the Ethernet board. "Authentication has failed... "Hardware Problem: HDD" An error has occurred in the hard disk drive. If the message appears again, call your service representative. 76 Troubleshooting When Using the Printer Function Messages Displayed on the Control Panel When Using the Printer Function This section ...
Operating Instructions
Page 79
... on again. If the message appears again, machine. "IPDS font error. Contact the machine administrator. font settings. 77 call your service representative. Press [Reset IPDS Fonts] in User Tool." Select another tray from the following paper in the USB interface. Paper size ... Using the Printer Function Message Cause Solution "Hardware Problem: USB" An error has occurred in n." If the message appears again, contact your service representative. • The installed wireless Turn off then on not compatible with this again. Then, turn the machine on . "To cancel...
... on again. If the message appears again, machine. "IPDS font error. Contact the machine administrator. font settings. 77 call your service representative. Press [Reset IPDS Fonts] in User Tool." Select another tray from the following paper in the USB interface. Paper size ... Using the Printer Function Message Cause Solution "Hardware Problem: USB" An error has occurred in n." If the message appears again, contact your service representative. • The installed wireless Turn off then on not compatible with this again. Then, turn the machine on . "To cancel...
Operating Instructions
Page 82
If the message appears again, contact your service representative. "Compressed Data Error." "Data storage error." See "Specifications for the duplex function. Check using the following procedure: • Check if the ... printer driver is being used to compress the data is set [Apply Duplex] to -date version available. Collate was malfunctioning. Contact your sales or service representative. Cannot store." Troubleshooting When Using the Printer Function Message Cause Solution "Collate has been cancelled." server function. Duplex printing was canceled. •...
If the message appears again, contact your service representative. "Compressed Data Error." "Data storage error." See "Specifications for the duplex function. Check using the following procedure: • Check if the ... printer driver is being used to compress the data is set [Apply Duplex] to -date version available. Collate was malfunctioning. Contact your sales or service representative. Cannot store." Troubleshooting When Using the Printer Function Message Cause Solution "Collate has been cancelled." server function. Duplex printing was canceled. •...
Operating Instructions
Page 83
... exceeded. "Failed to the machine. 81 "File system is incomplete." A syntax error, etc., occurred. Cannot store." "Exceeded max. If the message appears again, contact your service representative. "Exceeded max. Reduce the number of pages to a maximum of multi-sheet fold. number of files of the file system is valid. "Exceeded max...
... exceeded. "Failed to the machine. 81 "File system is incomplete." A syntax error, etc., occurred. Cannot store." "Exceeded max. If the message appears again, contact your service representative. "Exceeded max. Reduce the number of pages to a maximum of multi-sheet fold. number of files of the file system is valid. "Exceeded max...
Operating Instructions
Page 84
... files being sent to a switching of the user name occurred due to the machine. Delete unneeded files stored in a different server with the Contact your service representative. Delete unneeded forms or fonts registered in the machine. The job has been with the PostScript 3 printer driver, the HDD's capacity for LDAP or...
... files being sent to a switching of the user name occurred due to the machine. Delete unneeded files stored in a different server with the Contact your service representative. Delete unneeded forms or fonts registered in the machine. The job has been with the PostScript 3 printer driver, the HDD's capacity for LDAP or...
Operating Instructions
Page 87
... settings again. Exceeded max. The entered login user name or login password is not to use this function. If printing does not start, contact your service representative. • The contents of pages that the user name and password are correct. number of pages per file." exceeded. "The print job has been...
... settings again. Exceeded max. The entered login user name or login password is not to use this function. If printing does not start, contact your service representative. • The contents of pages that the user name and password are correct. number of pages per file." exceeded. "The print job has been...
Operating Instructions
Page 90
... has been set . Check access point settings when in transmission between access point and wired clients, and between access point and wireless clients. Contact your service representative. 88 Printing does not start . A mechanical error might have occurred. Data In indicator does not light up or flash even after the print job...
... has been set . Check access point settings when in transmission between access point and wired clients, and between access point and wireless clients. Contact your service representative. 88 Printing does not start . A mechanical error might have occurred. Data In indicator does not light up or flash even after the print job...
Operating Instructions
Page 91
... the other side, set . • Turn the main power off and back on. For Windows 2000 1. Click the [Ports] tab. 4. Click the [start , consult your service representative. On the [File] menu, click [Properties]. 3. When You Cannot Print Problem Cause Solution Printing does not start when using a parallel interface, connect it is...
... the other side, set . • Turn the main power off and back on. For Windows 2000 1. Click the [Ports] tab. 4. Click the [start , consult your service representative. On the [File] menu, click [Properties]. 3. When You Cannot Print Problem Cause Solution Printing does not start when using a parallel interface, connect it is...