Troubleshooting Guide
Page 6
...8226;Originals with a soft damp cloth. Keep loose objects away from feeder as postcards, and flimsy originals of low stiffness Contact your service representative. Important Do not use caution and care when cleaning, handling or using the document feeder. Always use chemical cleaners or organic solvents... the Automatic Document Feeder [ADF] If the exposure glass or ADF belt is dirty, copy clarity may be cleaned by your Service Representative for issues regarding the document feeder if you are dirty. Other parts should ONLY be reduced. Clean these will occur. To...
...8226;Originals with a soft damp cloth. Keep loose objects away from feeder as postcards, and flimsy originals of low stiffness Contact your service representative. Important Do not use caution and care when cleaning, handling or using the document feeder. Always use chemical cleaners or organic solvents... the Automatic Document Feeder [ADF] If the exposure glass or ADF belt is dirty, copy clarity may be cleaned by your Service Representative for issues regarding the document feeder if you are dirty. Other parts should ONLY be reduced. Clean these will occur. To...
Troubleshooting Guide
Page 7
... or organic solvents, such as shown in this diagram: If lines appear on your copies there is dirty, copy clarity may be cleaned by your service representative. To clean the exposure glass, clean 1 and 2 as thinner or benzene. Clean these parts if they are dirty.
... or organic solvents, such as shown in this diagram: If lines appear on your copies there is dirty, copy clarity may be cleaned by your service representative. To clean the exposure glass, clean 1 and 2 as thinner or benzene. Clean these parts if they are dirty.
Troubleshooting Guide
Page 21
Service Calls - On Line Registration • Launch Internet Explore and type in the following information in the address line www.ikon.com/Support > Press Enter • Click on Supplies • Click on Register Complete the two page Registration Form Verify your information is accurate on the Summary Page before submitting Submit when correct You will receive confirming email showing IKON has received your application Order supplies on line Place Service Calls on Line Submit Meter reads on line
Service Calls - On Line Registration • Launch Internet Explore and type in the following information in the address line www.ikon.com/Support > Press Enter • Click on Supplies • Click on Register Complete the two page Registration Form Verify your information is accurate on the Summary Page before submitting Submit when correct You will receive confirming email showing IKON has received your application Order supplies on line Place Service Calls on Line Submit Meter reads on line
Security Target
Page 22
... Web browser, normal users can store, print and delete Document Server user documents. Maintenance Function The Maintenance Function is to perform maintenance service for the TOE user to control the MFP's overall behaviour. To control the TOE remotely, the TOE user needs to print or ...delete fax documents. Copyright (c) 2011 RICOH COMPANY, LTD. All rights reserved. Folder Transmission Function of evaluation. - The stored documents in the TOE. If the MFP administrator sets the Service Mode Lock Function to "ON", the customer engineer cannot use this ST...
... Web browser, normal users can store, print and delete Document Server user documents. Maintenance Function The Maintenance Function is to perform maintenance service for the TOE user to control the MFP's overall behaviour. To control the TOE remotely, the TOE user needs to print or ...delete fax documents. Copyright (c) 2011 RICOH COMPANY, LTD. All rights reserved. Folder Transmission Function of evaluation. - The stored documents in the TOE. If the MFP administrator sets the Service Mode Lock Function to "ON", the customer engineer cannot use this ST...
Operating Instructions
Page 15
...Toner indicator : Add Staple indicator : Waste Toner Full indicator : Empty Hole Punch Receptacle indicator : Empty Waste Staple Receptacle indicator : Service Call indicator : Open Cover indicator Status Appears when a misfeed occurs. Appears when toner runs out. Appears when the waste toner bottle is ...See p.121 "Removing Jammed Paper". Appears when paper runs out. See p.141 "Removing Punch Waste". Contact your sales or service representative. See "Loading Paper", About This Machine . When the Machine Does Not Operate As Wanted This chapter describes basic troubleshooting...
...Toner indicator : Add Staple indicator : Waste Toner Full indicator : Empty Hole Punch Receptacle indicator : Empty Waste Staple Receptacle indicator : Service Call indicator : Open Cover indicator Status Appears when a misfeed occurs. Appears when toner runs out. Appears when the waste toner bottle is ...See p.121 "Removing Jammed Paper". Appears when paper runs out. See p.141 "Removing Punch Waste". Contact your sales or service representative. See "Loading Paper", About This Machine . When the Machine Does Not Operate As Wanted This chapter describes basic troubleshooting...
Operating Instructions
Page 18
... Machine Address Info You can check the following items under [Enquiry]: • [Machine Repairs] Displays the machine number and contact number which are required for service. • [Sales Representative] Displays the sales representative's telephone number. • [Supply Order] Displays the contact number for placing supply orders. • [Supply Details] Displays the...
... Machine Address Info You can check the following items under [Enquiry]: • [Machine Repairs] Displays the machine number and contact number which are required for service. • [Sales Representative] Displays the sales representative's telephone number. • [Supply Order] Displays the contact number for placing supply orders. • [Supply Details] Displays the...
Operating Instructions
Page 21
... Guide . • Contact the network administrator. • If the indicator is still lit even after trying to solve the problem as described here, contact your service representative. • p.27 "Messages Displayed When Using the Copy/Document Server Function" • p.49 "Messages Displayed When Using the Facsimile Function" • p.75 "Messages Displayed...
... Guide . • Contact the network administrator. • If the indicator is still lit even after trying to solve the problem as described here, contact your service representative. • p.27 "Messages Displayed When Using the Copy/Document Server Function" • p.49 "Messages Displayed When Using the Facsimile Function" • p.75 "Messages Displayed...
Operating Instructions
Page 23
...disappear in a couple of appears. sheets/pages that can be stored in a minute, contact your service representative. • Wait until the message disappears. Code Authentication. Enter your service representative. The entered login user name or login password is full. If the machine does not you... change the toner cartridge. "Memory is not correct. exceed the number of minutes, contact your service representative. 1 "Please wait." Delete unnecessary files by User Enter the user code (up . • Wait for a while. The user ...
...disappear in a couple of appears. sheets/pages that can be stored in a minute, contact your service representative. • Wait until the message disappears. Code Authentication. Enter your service representative. The entered login user name or login password is full. If the machine does not you... change the toner cartridge. "Memory is not correct. exceed the number of minutes, contact your service representative. 1 "Please wait." Delete unnecessary files by User Enter the user code (up . • Wait for a while. The user ...
Operating Instructions
Page 37
... Cause The image on the back side of duplex copies has mottled blank patches or is smudged. For details about the antihumidity heater, contact your service representative. 35 For details about the paper storage conditions we 2 recommend. Missing patches and smudges are susceptible to low temperatures. • Use paper that has...
... Cause The image on the back side of duplex copies has mottled blank patches or is smudged. For details about the antihumidity heater, contact your service representative. 35 For details about the paper storage conditions we 2 recommend. Missing patches and smudges are susceptible to low temperatures. • Use paper that has...
Operating Instructions
Page 45
... Turn on the submachine to clear the with Connect Copy are main machine. with Connect Copy have settings. The cable connecting the two Contact your service representative. Press the [Interrupt] key on the sub-machine's main power power is lit. The main machine is in the Document Server). [Connect Copy] is...
... Turn on the submachine to clear the with Connect Copy are main machine. with Connect Copy have settings. The cable connecting the two Contact your service representative. Press the [Interrupt] key on the sub-machine's main power power is lit. The main machine is in the Document Server). [Connect Copy] is...
Operating Instructions
Page 59
... Guide . Data will be used such as the Document Server function. There is also full, the tray name shown on the display and contact your service representative. Record the code number shown on the display changes. Other functions can be initialized." Check the settings." A network error has occurred Make settings correctly...
... Guide . Data will be used such as the Document Server function. There is also full, the tray name shown on the display and contact your service representative. Record the code number shown on the display changes. Other functions can be initialized." Check the settings." A network error has occurred Make settings correctly...
Operating Instructions
Page 67
... not install the machine in the Personal box or Information box, or transmit / print out stored documents. For details about the antihumidity heater, contact your service representative. When You Cannot Send or Receive Fax Messages As Wanted Problem Cause The image on .
... not install the machine in the Personal box or Information box, or transmit / print out stored documents. For details about the antihumidity heater, contact your service representative. When You Cannot Send or Receive Fax Messages As Wanted Problem Cause The image on .
Operating Instructions
Page 69
If an error occurs during reception, ask the sender to resend the document. • If an error happens frequently, contact your service representative. • The "Page" column gives the total number of pages not sent or received successfully. 3 • You can display sender names by configuring the ...
If an error occurs during reception, ask the sender to resend the document. • If an error happens frequently, contact your service representative. • The "Page" column gives the total number of pages not sent or received successfully. 3 • You can display sender names by configuring the ...
Operating Instructions
Page 78
...• The wireless LAN interface unit was pulled out after the machine was turned on again. If the message appears again, contact your service representative. authentication. Turn off , see "Turning On/Off the Power", About This Machine . "Hardware Problem: Ethernet" An error has... interface unit is detected. Then, turn the machine on again. If the message appears again, call your service representative. If the message appears again, contact your service representative. 76 "Hardware Problem: Parallel An error has occurred in the I/F" parallel interface board. Turn the ...
...• The wireless LAN interface unit was pulled out after the machine was turned on again. If the message appears again, contact your service representative. authentication. Turn off , see "Turning On/Off the Power", About This Machine . "Hardware Problem: Ethernet" An error has... interface unit is detected. Then, turn the machine on again. If the message appears again, call your service representative. If the message appears again, contact your service representative. 76 "Hardware Problem: Parallel An error has occurred in the I/F" parallel interface board. Turn the ...
Operating Instructions
Page 79
... When Using the Printer Function Message Cause Solution "Hardware Problem: USB" An error has occurred in Printer Features." call your service representative. Press [Reset IPDS Fonts] in the USB interface. For details about how to the wireless board in either the ...77 Select another tray from the following paper in the printer driver into the input tray. If the message appears again, call your service representative. Contact the machine administrator. To cancel job, press [Job Reset]. "Problem: Printer Font Error" An error has occurred in...
... When Using the Printer Function Message Cause Solution "Hardware Problem: USB" An error has occurred in Printer Features." call your service representative. Press [Reset IPDS Fonts] in the USB interface. For details about how to the wireless board in either the ...77 Select another tray from the following paper in the printer driver into the input tray. If the message appears again, call your service representative. Contact the machine administrator. To cancel job, press [Job Reset]. "Problem: Printer Font Error" An error has occurred in...
Operating Instructions
Page 82
Turn the main power switch off and then back on again. If the message appears again, contact your service representative. "Data storage error." Contact your sales or service representative. "Duplex has been cancelled." "Command Error" 4 An RPCS command error occurred. Duplex printing was canceled. See "Specifications for the duplex function. You cannot use...
Turn the main power switch off and then back on again. If the message appears again, contact your service representative. "Data storage error." Contact your sales or service representative. "Duplex has been cancelled." "Command Error" 4 An RPCS command error occurred. Duplex printing was canceled. See "Specifications for the duplex function. You cannot use...
Operating Instructions
Page 83
... jobs." Multi-sheet folding can use Collate with. Turn the main power switch off, and back on again. If the message appears again, contact your service representative. Delete all unnecessary files from the hard disk, or decrease the file size sent to obtain file system."
... jobs." Multi-sheet folding can use Collate with. Turn the main power switch off, and back on again. If the message appears again, contact your service representative. Delete all unnecessary files from the hard disk, or decrease the file size sent to obtain file system."
Operating Instructions
Page 84
... Print, Locked Print, Hold Print or Stored Print file. Alternatively, reduce the data size of the Fold function, cancelled." When printing with the Contact your service representative. An input buffer overflow occurred. • In [Printer Features], under [Host Interface], select [I /O buffer overflow." The user name for another user." "HDD is a problem...
... Print, Locked Print, Hold Print or Stored Print file. Alternatively, reduce the data size of the Fold function, cancelled." When printing with the Contact your service representative. An input buffer overflow occurred. • In [Printer Features], under [Host Interface], select [I /O buffer overflow." The user name for another user." "HDD is a problem...
Operating Instructions
Page 87
... cancelled." Contact the administrator. Z-folding was stored. Check the tray, paper orientation, print orientation, and Z-fold settings again. If printing does not start, contact your service representative. • The contents of the errors by checking the error log on the Configuration Page. "The print job has been cancelled because capture file...
... cancelled." Contact the administrator. Z-folding was stored. Check the tray, paper orientation, print orientation, and Z-fold settings again. If printing does not start, contact your service representative. • The contents of the errors by checking the error log on the Configuration Page. "The print job has been cancelled because capture file...
Operating Instructions
Page 90
... name, login password, or driver encryption key. If the Data In indicator does not light up or flash. A mechanical error might have occurred. Contact your service representative. 88 Printing does not start . Check the settings of the Extended Security function with the administrator. Depending on the access point, client access may...
... name, login password, or driver encryption key. If the Data In indicator does not light up or flash. A mechanical error might have occurred. Contact your service representative. 88 Printing does not start . Check the settings of the Extended Security function with the administrator. Depending on the access point, client access may...