DGND3300 User Manual
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RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Chapter 8 Troubleshooting Quick Tips ...8-1 Troubleshooting with the LEDs 8-2 Cannot Access the Modem Router Menu 8-4 Cannot Access the Internet 8-5 Checking the Configuration 8-5 Checking the WAN IP Address 8-5 Troubleshooting a Network Using the Ping Utility 8-7 Testing the LAN Path to Your Router 8-7 Testing the Path from Your Computer to a Remote Device 8-8 Problems with Date and Time...
RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Chapter 8 Troubleshooting Quick Tips ...8-1 Troubleshooting with the LEDs 8-2 Cannot Access the Modem Router Menu 8-4 Cannot Access the Internet 8-5 Checking the Configuration 8-5 Checking the WAN IP Address 8-5 Troubleshooting a Network Using the Ping Utility 8-7 Testing the LAN Path to Your Router 8-7 Testing the Path from Your Computer to a Remote Device 8-8 Problems with Date and Time...
DGND3300 User Manual
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... Configuring Your ISP Settings To view or configure the basic settings: 1. Enter your Internet connection. Log in to the modem router as the Smart Wizard on the Resource CD that is not the same as described in "Logging In to Your Modem... end of the main menu, select Setup Wizard. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Using the Setup Wizard You can manually configure your Internet connection using the Basic Settings screen, or you have trouble connecting to the Internet, see Chapter 8, "Troubleshooting." To use the Setup Wizard: 1. This feature is...
... Configuring Your ISP Settings To view or configure the basic settings: 1. Enter your Internet connection. Log in to the modem router as the Smart Wizard on the Resource CD that is not the same as described in "Logging In to Your Modem... end of the main menu, select Setup Wizard. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Using the Setup Wizard You can manually configure your Internet connection using the Basic Settings screen, or you have trouble connecting to the Internet, see Chapter 8, "Troubleshooting." To use the Setup Wizard: 1. This feature is...
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... dome to restart your RangeMax Dual Band Wireless-N Modem Router. These lights identify the activity of antennas is receiving the strongest signals. 1. Unplug the modem router. 1. Turn on page 8-9 Quick Tips This section describes tips for the modem router. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Chapter 8 Troubleshooting This chapter provides information about troubleshooting your network in the modem router. Turn off the dome...
... dome to restart your RangeMax Dual Band Wireless-N Modem Router. These lights identify the activity of antennas is receiving the strongest signals. 1. Unplug the modem router. 1. Turn on page 8-9 Quick Tips This section describes tips for the modem router. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Chapter 8 Troubleshooting This chapter provides information about troubleshooting your network in the modem router. Turn off the dome...
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... Click the link to the online document "Preparing Your Network" in the Advanced Wireless Settings screen, you turn the modem router on the same network as the router. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Table 8-1. The simplest way to do this is connected to a ...wireless computer's MAC address to the modem router's access list. • Wired and wirelessly connected computers must add each computer to the modem router by an Ethernet cable, the corresponding numbered router LAN port LED is green. For each powered-on the account. Troubleshooting...
... Click the link to the online document "Preparing Your Network" in the Advanced Wireless Settings screen, you turn the modem router on the same network as the router. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Table 8-1. The simplest way to do this is connected to a ...wireless computer's MAC address to the modem router's access list. • Wired and wirelessly connected computers must add each computer to the modem router by an Ethernet cable, the corresponding numbered router LAN port LED is green. For each powered-on the account. Troubleshooting...
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RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual • The Wireless LEDs are connected to connect all telephones on page 8-5. If any of the RJ-11 jack. Troubleshooting with the ADSL service. If the error persists, you depress the Restore Factory • Clear the router's configuration to factory defaults. If the Power LED remains red, there is a fault within...
RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual • The Wireless LEDs are connected to connect all telephones on page 8-5. If any of the RJ-11 jack. Troubleshooting with the ADSL service. If the error persists, you depress the Restore Factory • Clear the router's configuration to factory defaults. If the Power LED remains red, there is a fault within...
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... sure the Java applet is turned on to find your computer's IP address. • If your browser has Java, JavaScript, or ActiveX enabled. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Table 8-2. Troubleshooting with the LEDs Situation The Ethernet port LEDs are using the recommended addressing scheme, your IP address is off when entering this range...
... sure the Java applet is turned on to find your computer's IP address. • If your browser has Java, JavaScript, or ActiveX enabled. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Table 8-2. Troubleshooting with the LEDs Situation The Ethernet port LEDs are using the recommended addressing scheme, your IP address is off when entering this range...
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...: 1. If your Internet connection was successful using the Router Status screen. Start your browser, and select an external site such as http://www.netgear.com. Troubleshooting 8-5 v1.0, September 2009 If you can access your router but the Web browser may have occurred, but you ...screen, or your changes are installing the modem router and have not yet configured the Internet connection, see Chapter 1, "Configuring Your Internet Connection" or the Setup Manual. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual If the modem router does not save changes you have made in the...
...: 1. If your Internet connection was successful using the Router Status screen. Start your browser, and select an external site such as http://www.netgear.com. Troubleshooting 8-5 v1.0, September 2009 If you can access your router but the Web browser may have occurred, but you ...screen, or your changes are installing the modem router and have not yet configured the Internet connection, see Chapter 1, "Configuring Your Internet Connection" or the Setup Manual. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual If the modem router does not save changes you have made in the...
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..." in the online document you might need to force your cable or DSL modem to Internet and might check for your new router by DHCP, reboot the computer, and verify the gateway address as described in the online document you have bought a new network... incorrectly. • Your ISP might check for your network, as described in Appendix B. 8-6 Troubleshooting v1.0, September 2009 If your use the router's MAC address. - In this case, do one or two DNS servers for the Internet port. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual 2. Inform your ISP.
..." in the online document you might need to force your cable or DSL modem to Internet and might check for your new router by DHCP, reboot the computer, and verify the gateway address as described in the online document you have bought a new network... incorrectly. • Your ISP might check for your network, as described in Appendix B. 8-6 Troubleshooting v1.0, September 2009 If your use the router's MAC address. - In this case, do one or two DNS servers for the Internet port. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual 2. Inform your ISP.
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... this message: Request timed out If the path is set up correctly. Troubleshooting 8-7 v1.0, September 2009 Testing the LAN Path to Your Router You can easily troubleshoot a network by the IP address of the router, as WinPoET), you no longer needed. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual • You might need to which you are connected. To...
... this message: Request timed out If the path is set up correctly. Troubleshooting 8-7 v1.0, September 2009 Testing the LAN Path to Your Router You can easily troubleshoot a network by the IP address of the router, as WinPoET), you no longer needed. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual • You might need to which you are connected. To...
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...8226; If your computer and router. • Wrong network configuration ...RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual - Verify that the Ethernet card driver software and TCP/IP software are connected to that the addresses are displayed. Verify that the IP address of the router is listed as the default gateway as the default gateway.... If the IP configuration of a remote device such as your router listed as described in the online document you must configure your router...that your cable or DSL modem is the ...
...8226; If your computer and router. • Wrong network configuration ...RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual - Verify that the Ethernet card driver software and TCP/IP software are connected to that the addresses are displayed. Verify that the IP address of the router is listed as the default gateway as the default gateway.... If the IP configuration of a remote device such as your router listed as described in the online document you must configure your router...that your cable or DSL modem is the ...
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... time. When you install a NETGEAR wireless card in your wireless network. Cause: The modem router does not automatically adjust for Daylight Savings Time check box. Other wireless card manufacturers might include a similar program. The modem router uses the Network Time Protocol (...by one of day. Troubleshooting 8-9 v1.0, September 2009 Problems with Date and Time Under Security in your computer supports it. Cause: The modem router has not yet successfully reached a Network Time Server. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Problems with the...
... time. When you install a NETGEAR wireless card in your wireless network. Cause: The modem router does not automatically adjust for Daylight Savings Time check box. Other wireless card manufacturers might include a similar program. The modem router uses the Network Time Protocol (...by one of day. Troubleshooting 8-9 v1.0, September 2009 Problems with Date and Time Under Security in your computer supports it. Cause: The modem router has not yet successfully reached a Network Time Server. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Problems with the...
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RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Viewing Available Networks If your custom SSIDs if you cannot connect, use the computer's wireless setup program to scan for available wireless networks. See "Advanced Wireless Settings" on page 2-2. See "Wireless Placement and Range Guidelines" on page 2-15. • Is your computer? You can also disable the modem router's wireless security while testing to...
RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Viewing Available Networks If your custom SSIDs if you cannot connect, use the computer's wireless setup program to scan for available wireless networks. See "Advanced Wireless Settings" on page 2-2. See "Wireless Placement and Range Guidelines" on page 2-15. • Is your computer? You can also disable the modem router's wireless security while testing to...
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... support ii D data packets, fragmented 7-6 date and time, troubleshooting 8-9 daylight savings time 3-18, 8-9 default DMZ server 6-8 default factory settings listed A-2 restoring 4-10, A-1 default reset button A-1 deleting configuration 4-10 device name 4-8 DHCP server 6-4 DHCP setting 4-5 diagnostics 4-11 disabling wireless client association 6-17 DMZ server 6-8 DNS addresses troubleshooting 8-6 DNS server primary 1-7 secondary 1-7 documents, reference B-1 Domain...
... support ii D data packets, fragmented 7-6 date and time, troubleshooting 8-9 daylight savings time 3-18, 8-9 default DMZ server 6-8 default factory settings listed A-2 restoring 4-10, A-1 default reset button A-1 deleting configuration 4-10 device name 4-8 DHCP server 6-4 DHCP setting 4-5 diagnostics 4-11 disabling wireless client association 6-17 DMZ server 6-8 DNS addresses troubleshooting 8-6 DNS server primary 1-7 secondary 1-7 documents, reference B-1 Domain...
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... 6-5 reserved 6-4 IP subnet mask 4-5 italic text xi K keywords, blocking by 3-2 MAC addresses attached devices 4-8 current 4-5 troubleshooting 8-8 mail server, outgoing 3-17 managing router remotely 4-11 manual software upgrade 4-2 metric value 6-15 mode, communication 4-6 Index-2 v1.0, September 2009 RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual dynamic DNS 6-5 DynDNS.org 6-5 E e-mailing logs 3-17 erasing configuration 4-10 Ethernet cables, checking...
... 6-5 reserved 6-4 IP subnet mask 4-5 italic text xi K keywords, blocking by 3-2 MAC addresses attached devices 4-8 current 4-5 troubleshooting 8-8 mail server, outgoing 3-17 managing router remotely 4-11 manual software upgrade 4-2 metric value 6-15 mode, communication 4-6 Index-2 v1.0, September 2009 RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual dynamic DNS 6-5 DynDNS.org 6-5 E e-mailing logs 3-17 erasing configuration 4-10 Ethernet cables, checking...
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See default factory settings SMTP server 3-17 software, upgrading 4-1 specifications general A-3 v1.0, September 2009 Index-3 RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual MTU size 7-6 multicasting 6-3 multiple input, multiple output (MIMO) 7-1 N NAT (Network Address... 7-6 password restoring A-1 path, testing 8-8 performance, optimizing 7-5 ping 8-7 placement, router 7-5 poll interval 4-8 port filtering 3-12 port numbers 3-13 port status 4-7 port triggering 3-11 Power light, troubleshooting and 8-2 Powerline HD products 7-2 PPPoE (PPP over Ethernet) 8-6 Preamble mode 2-...
See default factory settings SMTP server 3-17 software, upgrading 4-1 specifications general A-3 v1.0, September 2009 Index-3 RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual MTU size 7-6 multicasting 6-3 multiple input, multiple output (MIMO) 7-1 N NAT (Network Address... 7-6 password restoring A-1 path, testing 8-8 performance, optimizing 7-5 ping 8-7 placement, router 7-5 poll interval 4-8 port filtering 3-12 port numbers 3-13 port status 4-7 port triggering 3-11 Power light, troubleshooting and 8-2 Powerline HD products 7-2 PPPoE (PPP over Ethernet) 8-6 Preamble mode 2-...
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RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual technical A-1 speed requirements 7-2 SSID 4-6 SSID broadcast 2-16 static routes 6-14 status, router, viewing 4-4 streaming video and audio 7-2 subnet mask 4-5 system up time 4-7 T TCP/IP network, troubleshooting 8-7 technical specifications A-1 time of day, troubleshooting 8-9 time to live, advertisement 7-8 time, setting 3-18 trademarks ii troubleshooting 8-1 trusted user 3-6 typographical conventions xi U Universal Plug and Play (UPnP...
RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual technical A-1 speed requirements 7-2 SSID 4-6 SSID broadcast 2-16 static routes 6-14 status, router, viewing 4-4 streaming video and audio 7-2 subnet mask 4-5 system up time 4-7 T TCP/IP network, troubleshooting 8-7 technical specifications A-1 time of day, troubleshooting 8-9 time to live, advertisement 7-8 time, setting 3-18 trademarks ii troubleshooting 8-1 trusted user 3-6 typographical conventions xi U Universal Plug and Play (UPnP...
DGND3300 Setup Manual
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... Window Appears Asking You to Reload Firmware 32 Cannot Access the Router Menu 32 Obtaining an Internet IP Address 33 Troubleshooting PPPoE or PPPoA 34 Troubleshooting Internet Browsing 34 Troubleshooting a TCP/IP Network Using the Ping Utility 35 Testing the LAN Path to Your Router 35 Testing the Path from Your Computer to a Remote Device...
... Window Appears Asking You to Reload Firmware 32 Cannot Access the Router Menu 32 Obtaining an Internet IP Address 33 Troubleshooting PPPoE or PPPoA 34 Troubleshooting Internet Browsing 34 Troubleshooting a TCP/IP Network Using the Ping Utility 35 Testing the LAN Path to Your Router 35 Testing the Path from Your Computer to a Remote Device...
DGND3300 Setup Manual
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Installing Your Router Manually (Advanced, Mac, and Linux Users) 21 If problems persist, register your ISP to verify that you have the correct configuration information. • Read "Troubleshooting" on page 29. • Contact your NETGEAR product and contact NETGEAR Technical Support.
Installing Your Router Manually (Advanced, Mac, and Linux Users) 21 If problems persist, register your ISP to verify that you have the correct configuration information. • Read "Troubleshooting" on page 29. • Contact your NETGEAR product and contact NETGEAR Technical Support.
DGND3300 Setup Manual
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... approximately 10 seconds, verify that: • The Power LED is connected to the router, the following sequence of the LEDs). 2. Troubleshooting 29 Go to "Cannot Access the Router Menu" on power to a 100 Mbps device, verify that are lit for an ... and explanation of events should occur: 1. Go to "Troubleshooting Internet Browsing" on page 37. • I cannot remember the router's configuration password. If the port is green. Troubleshooting This chapter gives information about troubleshooting your modem router. Go to "Using the Restore Factory Settings Button" on...
... approximately 10 seconds, verify that: • The Power LED is connected to the router, the following sequence of the LEDs). 2. Troubleshooting 29 Go to "Cannot Access the Router Menu" on power to a 100 Mbps device, verify that are lit for an ... and explanation of events should occur: 1. Go to "Troubleshooting Internet Browsing" on page 37. • I cannot remember the router's configuration password. If the port is green. Troubleshooting This chapter gives information about troubleshooting your modem router. Go to "Using the Restore Factory Settings Button" on...
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...Make sure that power is working normally. Troubleshooting 30 • The ADSL link LED is lit, indicating that a link has been established to the connected device. • The Wireless LEDs are using the power adapter supplied by NETGEAR for this case, the modem router is turned on to the connected hub ...or workstation. If any other LEDs are off when your router is turned on: • Make sure that the ...
...Make sure that power is working normally. Troubleshooting 30 • The ADSL link LED is lit, indicating that a link has been established to the connected device. • The Wireless LEDs are using the power adapter supplied by NETGEAR for this case, the modem router is turned on to the connected hub ...or workstation. If any other LEDs are off when your router is turned on: • Make sure that the ...