Troubleshooting Guide
Page 2
... support person to exit Hex Trace mode. Error message about reading USB drive appears Make sure the USB drive is on and Ready appears. 2 On the home screen, touch . 3 Touch Settings. 4 Touch General Settings. 5 Touch repeatedly until Print Recovery appears. 6 Touch until Off appears. 7 Touch Submit. 8 Touch . CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the job. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web...
... support person to exit Hex Trace mode. Error message about reading USB drive appears Make sure the USB drive is on and Ready appears. 2 On the home screen, touch . 3 Touch Settings. 4 Touch General Settings. 5 Touch repeatedly until Print Recovery appears. 6 Touch until Off appears. 7 Touch Submit. 8 Touch . CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the job. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web...
Troubleshooting Guide
Page 8
... print quality test pages print. 7 Touch Exit Config Menu. Characters have a printer part that the fonts are supported by the printer, the host computer, and the software program. For more of the following topics may need to be defective. If an 84 Color pc unit life warning, 84 Black pc unit life warning, 84 Replace color pc units, or 84 Replace black pc unit message appears, replace the photoconductor(s). CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded...
... print quality test pages print. 7 Touch Exit Config Menu. Characters have a printer part that the fonts are supported by the printer, the host computer, and the software program. For more of the following topics may need to be defective. If an 84 Color pc unit life warning, 84 Black pc unit life warning, 84 Replace color pc units, or 84 Replace black pc unit message appears, replace the photoconductor(s). CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded...
User's Guide
Page 64
... from legal-size to letter-size paper, setting the "Copy from two-sided original documents. Options Touching the Options button opens a screen where you can enter the size and type of the change Paper Saver, Advanced Imaging, Separator Sheets, Margin Shift, Edge Erase, Date/Time Stamp, Overlay, Content, and Advanced Duplex settings. 64 Photo Touching the Photo button tells the printer to pay extra attention to select duplex settings. Copy to This option opens a screen where you can change to accelerate. The copy screen appears with your new setting displayed...
... from legal-size to letter-size paper, setting the "Copy from two-sided original documents. Options Touching the Options button opens a screen where you can enter the size and type of the change Paper Saver, Advanced Imaging, Separator Sheets, Margin Shift, Edge Erase, Date/Time Stamp, Overlay, Content, and Advanced Duplex settings. 64 Photo Touching the Photo button tells the printer to pay extra attention to select duplex settings. Copy to This option opens a screen where you can change to accelerate. The copy screen appears with your new setting displayed...
User's Guide
Page 197
... specified toner cartridge, and then install a new one. 32 Replace unsupported cartridge Remove the specified toner cartridge, and then install a supported one. 34 Incorrect paper size, check • Load the appropriate paper or other specialty media in the specified tray to clear the message and print the job using a USB cable connection. Waiting for an End-of the buffer. • Cancel the current print job. Wait for the job are available. Not all resources needed for the message to free system memory...
... specified toner cartridge, and then install a new one. 32 Replace unsupported cartridge Remove the specified toner cartridge, and then install a supported one. 34 Incorrect paper size, check • Load the appropriate paper or other specialty media in the specified tray to clear the message and print the job using a USB cable connection. Waiting for an End-of the buffer. • Cancel the current print job. Wait for the job are available. Not all resources needed for the message to free system memory...
User's Guide
Page 266
... pc unit 202 867-sheet tray loading 37 88 toner low 202 88 Replace toner 202 900-999 Service 202 Symbols "scan to computer" screen options 96, 97 A Active NIC menu 184 address book, e-mail setting up 67 address book, fax using 86 ADF copying using 55 Answering 190 AppleTalk menu 188 attaching cables 32 B Bin Full 190 Bin Setup menu 133 black and white printing 105 brightness, adjusting 225 Busy 190 buttons, control panel 19 buttons, home screen 20 buttons, touch screen 22 C cables Ethernet 32 scanner 32 USB 32...
... pc unit 202 867-sheet tray loading 37 88 toner low 202 88 Replace toner 202 900-999 Service 202 Symbols "scan to computer" screen options 96, 97 A Active NIC menu 184 address book, e-mail setting up 67 address book, fax using 86 ADF copying using 55 Answering 190 AppleTalk menu 188 attaching cables 32 B Bin Full 190 Bin Setup menu 133 black and white printing 105 brightness, adjusting 225 Busy 190 buttons, control panel 19 buttons, home screen 20 buttons, touch screen 22 C cables Ethernet 32 scanner 32 USB 32...
User's Guide
Page 267
... recovery x/y XX% 191 display troubleshooting display is blank 232 display shows only diamonds 232 display, control panel 19 adjusting brightness and contrast 225 documents, printing from Macintosh 99 from one sheet 60 on both sides of the printer cleaning 219 e-mail canceling 71 e-mail function setting up 67 e-mail screen advanced options 72 options 71, 72 E-mail Server Setup menu 154, 183 E-mail Settings menu 151 e-mailing adding message line 70 adding subject line 70 changing output file type 71 color documents 69 creating a profile...
... recovery x/y XX% 191 display troubleshooting display is blank 232 display shows only diamonds 232 display, control panel 19 adjusting brightness and contrast 225 documents, printing from Macintosh 99 from one sheet 60 on both sides of the printer cleaning 219 e-mail canceling 71 e-mail function setting up 67 e-mail screen advanced options 72 options 71, 72 E-mail Server Setup menu 154, 183 E-mail Settings menu 151 e-mailing adding message line 70 adding subject line 70 changing output file type 71 color documents 69 creating a profile...
User's Guide
Page 268
... light, indicator 19 Line busy 193 linking trays 41 Load with 193 Load manual feeder with 193 Load staples 193 loading 1133-sheet tray 37 520-sheet tray (standard or optional) 34 867-sheet tray 37 card stock 38 envelopes 38 multipurpose feeder 38 transparencies 38 locking control panel menus 225, 227 entire printer 227 M max speed and max yield printing 105 memory card installing 28 troubleshooting 243 menu settings page, printing 103, 203 menus Active NIC 184 AppleTalk 188 Bin Setup 133 Configure...
... light, indicator 19 Line busy 193 linking trays 41 Load with 193 Load manual feeder with 193 Load staples 193 loading 1133-sheet tray 37 520-sheet tray (standard or optional) 34 867-sheet tray 37 card stock 38 envelopes 38 multipurpose feeder 38 transparencies 38 locking control panel menus 225, 227 entire printer 227 M max speed and max yield printing 105 memory card installing 28 troubleshooting 243 menu settings page, printing 103, 203 menus Active NIC 184 AppleTalk 188 Bin Setup 133 Configure...
User's Guide
Page 269
...Paper Size 132 Universal size setting 41 paper feed troubleshooting message remains after jam is cleared 243 paper jams avoiding 106 Paper Loading menu 130 Paper Size/Type menu 126 paper sizes supported by the printer 49 Paper Texture menu 129 paper type custom 42 paper types duplex support 50 supported by finisher 50 supported by printer 50 where to load 50 PCL Emul menu 170 PDF menu 172 photoconductors ordering 204 photos copying 56 port interface card 30 PostScript menu 169 Power Saver 194 adjusting 225 print job canceling from Mac OS 9 104 canceling from Mac OSX 104 canceling from Windows...
...Paper Size 132 Universal size setting 41 paper feed troubleshooting message remains after jam is cleared 243 paper jams avoiding 106 Paper Loading menu 130 Paper Size/Type menu 126 paper sizes supported by the printer 49 Paper Texture menu 129 paper type custom 42 paper types duplex support 50 supported by finisher 50 supported by printer 50 where to load 50 PCL Emul menu 170 PDF menu 172 photoconductors ordering 204 photos copying 56 port interface card 30 PostScript menu 169 Power Saver 194 adjusting 225 print job canceling from Mac OS 9 104 canceling from Mac OSX 104 canceling from Windows...
User's Guide
Page 270
... option not working 241 USB/parallel interface card 243 printer, moving disassembling printer from scanner shelf 221 setting the printer up in a new location 223 shipping to another location 224 to another location within the office 221 printhead lenses cleaning 210 Printing 194 printing A5 paper 36 black and white 105 directory list 103 from Macintosh 99 from USB flash memory device 101 from Windows 99 installing printer software 99 max speed and max yield 105 menu settings page 103, 203 network setup page...
... option not working 241 USB/parallel interface card 243 printer, moving disassembling printer from scanner shelf 221 setting the printer up in a new location 223 shipping to another location 224 to another location within the office 221 printhead lenses cleaning 210 Printing 194 printing A5 paper 36 black and white 105 directory list 103 from Macintosh 99 from USB flash memory device 101 from Windows 99 installing printer software 99 max speed and max yield 105 menu settings page 103, 203 network setup page...
User's Guide
Page 271
... toner cartridges ordering 204 replacing 217 touch screen buttons 22 transparencies guidelines 46 loading 38 making 56 Tray Empty 197 Tray Low 197 Tray Missing 197 tray linking 42 tray unlinking 42 trays linking 41, 42 unlinking 41, 42 troubleshooting checking an unresponsive printer 231 checking an unresponsive scanner 237 contacting Customer Support 255 Door A 231 FAQ about color printing 252 troubleshooting, copy copier does not respond 235 partial document or photo copies 236 poor copy quality 235 poor scanned image...
... toner cartridges ordering 204 replacing 217 touch screen buttons 22 transparencies guidelines 46 loading 38 making 56 Tray Empty 197 Tray Low 197 Tray Missing 197 tray linking 42 tray unlinking 42 trays linking 41, 42 unlinking 41, 42 troubleshooting checking an unresponsive printer 231 checking an unresponsive scanner 237 contacting Customer Support 255 Door A 231 FAQ about color printing 252 troubleshooting, copy copier does not respond 235 partial document or photo copies 236 poor copy quality 235 poor scanned image...
Setup Guide
Page 4
... Verifying printer setup 46 Printing information pages...46 Printing a menu settings page ...46 Printing a network setup page ...46 Printing the Help menu pages ...46 Conducting a test copy, scan, and fax 47 Making a test copy...47 Sending a test fax...47 Testing a scan to PC profile ...47 Solving setup issues 49 Checking an unresponsive printer...49 Checking an unresponsive scanner 49 Checking to ensure all packaging is removed 49 Control panel display is blank or displays only diamonds 49 Error message about reading USB drive appears 50 Jobs do not print...50 Make sure the printer is...
... Verifying printer setup 46 Printing information pages...46 Printing a menu settings page ...46 Printing a network setup page ...46 Printing the Help menu pages ...46 Conducting a test copy, scan, and fax 47 Making a test copy...47 Sending a test fax...47 Testing a scan to PC profile ...47 Solving setup issues 49 Checking an unresponsive printer...49 Checking an unresponsive scanner 49 Checking to ensure all packaging is removed 49 Control panel display is blank or displays only diamonds 49 Error message about reading USB drive appears 50 Jobs do not print...50 Make sure the printer is...
Setup Guide
Page 50
... wrong paper Check the Paper Type setting Make sure the Paper Type setting matches the paper loaded in the tray. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Job prints from the standard exit bin, and then press . Make sure the internal print server is installed properly and working • Make sure the internal print server is full Remove the stack of the printer software are secure. Contact your system support person...
... wrong paper Check the Paper Type setting Make sure the Paper Type setting matches the paper loaded in the tray. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Job prints from the standard exit bin, and then press . Make sure the internal print server is installed properly and working • Make sure the internal print server is full Remove the stack of the printer software are secure. Contact your system support person...
Setup Guide
Page 63
...45 setting the fax function using the Embedded Web Server 39 shipping to another location printer, scanner, and shelf 30 T telecommunication notices 57, 58, 59 time zone fax setup 39 toner cartridges installing 14 removing packaging 14 transparencies loading 33 troubleshooting checking an unresponsive printer 49 checking an unresponsive scanner 49 checking to ensure all packaging is removed 49 contacting Customer Support 52 troubleshooting, display display is blank 49 display shows only diamonds 49 troubleshooting, print error reading USB drive 50 incorrect characters print 51 job prints from...
...45 setting the fax function using the Embedded Web Server 39 shipping to another location printer, scanner, and shelf 30 T telecommunication notices 57, 58, 59 time zone fax setup 39 toner cartridges installing 14 removing packaging 14 transparencies loading 33 troubleshooting checking an unresponsive printer 49 checking an unresponsive scanner 49 checking to ensure all packaging is removed 49 contacting Customer Support 52 troubleshooting, display display is blank 49 display shows only diamonds 49 troubleshooting, print error reading USB drive 50 incorrect characters print 51 job prints from...
Copy guide
Page 3
... printer to copy the original document in providing space to shading or tones. Sides (Duplex) Use this option to the printer. Options Touching the Options button opens a screen where you print two or more sheets of an original document together on one or two sides, make two-sided copies (duplex) of your copies will be useful in color. For example, 2-up would print two pages of two-sided original documents, make two-sided copies from one -sided copies (simplex) from a tray that contains a type or color...
... printer to copy the original document in providing space to shading or tones. Sides (Duplex) Use this option to the printer. Options Touching the Options button opens a screen where you print two or more sheets of an original document together on one or two sides, make two-sided copies (duplex) of your copies will be useful in color. For example, 2-up would print two pages of two-sided original documents, make two-sided copies from one -sided copies (simplex) from a tray that contains a type or color...
IPDS Printer and Host Setup Guide
Page 6
... manually set to begin printing IPDS jobs. 1 Choose a Printer Port for Use in the Device Description 2 Create a PSFCFG 3 Create a Printer Device Description 4 Configure the Printer's Print Server TCP/IP Settings 5 Configure the Printer's Network Job Timeout 6 Select the IPDS Emulation, Bar Code Size, Host Resolution, and Fax Interrupt Settings 7 Verify IPDS Printing 8 Troubleshooting Step 1 Choose a Printer Port for Use in one of the following steps must be saved in the printer memory while the printer is seen when downloading IPDS resources for detailed instructions...
... manually set to begin printing IPDS jobs. 1 Choose a Printer Port for Use in the Device Description 2 Create a PSFCFG 3 Create a Printer Device Description 4 Configure the Printer's Print Server TCP/IP Settings 5 Configure the Printer's Network Job Timeout 6 Select the IPDS Emulation, Bar Code Size, Host Resolution, and Fax Interrupt Settings 7 Verify IPDS Printing 8 Troubleshooting Step 1 Choose a Printer Port for Use in one of the following steps must be saved in the printer memory while the printer is seen when downloading IPDS resources for detailed instructions...
IPDS Printer and Host Setup Guide
Page 12
... change the following settings: a) Set Bar Code Size to the IPDS Emulation User's Guide for additional information about Fax Interrupt. Refer to "4028" under BAR CODE > Bar Code Size. IPDS Printer and Host Setup Guide AS/400 and iSeries LAN Printing Using the Printer Standard Network Port or MarkNet Internal Print Server server, or host can be Network Setup Page, Network 1 Setup Page, or Network 2 Setup Page. Follow these options and other IPDS MENU settings to the Ready screen. 4 To verify the new print server settings, print a Network Setup Page. Using the control panel MENU...
... change the following settings: a) Set Bar Code Size to the IPDS Emulation User's Guide for additional information about Fax Interrupt. Refer to "4028" under BAR CODE > Bar Code Size. IPDS Printer and Host Setup Guide AS/400 and iSeries LAN Printing Using the Printer Standard Network Port or MarkNet Internal Print Server server, or host can be Network Setup Page, Network 1 Setup Page, or Network 2 Setup Page. Follow these options and other IPDS MENU settings to the Ready screen. 4 To verify the new print server settings, print a Network Setup Page. Using the control panel MENU...
IPDS Printer and Host Setup Guide
Page 23
... printing IPDS jobs. 1 Choose a Printer Port for Printing IPDS Jobs 2 Define the printer to JES 3 Add the printer to the PSF STARTUP PROC 4 Configure the Printer's Print Server TCP/IP Settings 5 Configure the Printer's Network Job Timeout 6 Select the IPDS Emulation, Bar Code Size, Host Resolution, and Fax Interrupt Settings 7 Verify IPDS Printing 8 Troubleshooting Step 1 Choose a Printer Port for Printing IPDS Jobs Several printer ports are automatically set to "0" (or to "OFF". These settings also affect printing of non-IPDS jobs. IPDS Printer and Host Setup Guide...
... printing IPDS jobs. 1 Choose a Printer Port for Printing IPDS Jobs 2 Define the printer to JES 3 Add the printer to the PSF STARTUP PROC 4 Configure the Printer's Print Server TCP/IP Settings 5 Configure the Printer's Network Job Timeout 6 Select the IPDS Emulation, Bar Code Size, Host Resolution, and Fax Interrupt Settings 7 Verify IPDS Printing 8 Troubleshooting Step 1 Choose a Printer Port for Printing IPDS Jobs Several printer ports are automatically set to "0" (or to "OFF". These settings also affect printing of non-IPDS jobs. IPDS Printer and Host Setup Guide...
IPDS Printer and Host Setup Guide
Page 27
... Code Size. IPDS Printer and Host Setup Guide PSF/MVS LAN Printing Using the Standard Network Port or Internal Print Server 6 Save/submit any changes and return to the Ready screen. 4 To verify the new print server settings, print a Network Setup Page. Guidelines for Choosing the IPDS Emulation Setting The IPDS Emulation, the BAR CODE and Host Resolution options are replacing a printer that used a 4028 Emulation setting, choose the "Resident" Emulation and change the following settings: a) Set Bar Code Size to "4028" under MENU/Menus > Option Card Menu...
... Code Size. IPDS Printer and Host Setup Guide PSF/MVS LAN Printing Using the Standard Network Port or Internal Print Server 6 Save/submit any changes and return to the Ready screen. 4 To verify the new print server settings, print a Network Setup Page. Guidelines for Choosing the IPDS Emulation Setting The IPDS Emulation, the BAR CODE and Host Resolution options are replacing a printer that used a 4028 Emulation setting, choose the "Resident" Emulation and change the following settings: a) Set Bar Code Size to "4028" under MENU/Menus > Option Card Menu...
IPDS Printer and Host Setup Guide
Page 57
... recommended installed memory for SCS, you need to the appendix on each supported printer, refer to do these messages mean? This message is printed at the selected print resolution setting. For information on some models. Solution to Problem 3 You need to add more memory to type of printing and types of resources being used by IPDS. The memory cannot be held in the printer's MENU/Menus > Option Card Menu > IPDS MENU > EMULATION >IPDS Print Res menu...
... recommended installed memory for SCS, you need to the appendix on each supported printer, refer to do these messages mean? This message is printed at the selected print resolution setting. For information on some models. Solution to Problem 3 You need to add more memory to type of printing and types of resources being used by IPDS. The memory cannot be held in the printer's MENU/Menus > Option Card Menu > IPDS MENU > EMULATION >IPDS Print Res menu...
IPDS Printer and Host Setup Guide
Page 58
... types of resources being used . this message is generated when there is sent from PostScript and PCL jobs to delete the IPDS resources before printing non-IPDS jobs. this guide to change these settings to allow the host to be temporarily stored and more memory to the Option Card Menu. C. Solution to Problem 5 Use the control panel to navigate to the printer. Solution to Problem 4 38I Memory Full - A. On printers, Resource Save is installed...
... types of resources being used . this message is generated when there is sent from PostScript and PCL jobs to delete the IPDS resources before printing non-IPDS jobs. this guide to change these settings to allow the host to be temporarily stored and more memory to the Option Card Menu. C. Solution to Problem 5 Use the control panel to navigate to the printer. Solution to Problem 4 38I Memory Full - A. On printers, Resource Save is installed...