Troubleshooting Guide
Page 1
... Support. If the status is blank or displays only diamonds The printer self test failed. Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com. Check the printer power switch. • The printer cable is connected to the network. • Print a network setup page and check that the printer is securely attached to the printer and the host computer, print server, option, or other held jobs and deleting some of the following : PARTIAL JOB, NO JOB, OR BLANK PAGES PRINT The print job...
... Support. If the status is blank or displays only diamonds The printer self test failed. Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com. Check the printer power switch. • The printer cable is connected to the network. • Print a network setup page and check that the printer is securely attached to the printer and the host computer, print server, option, or other held jobs and deleting some of the following : PARTIAL JOB, NO JOB, OR BLANK PAGES PRINT The print job...
Troubleshooting Guide
Page 3
...; The printer is turned on. • The printer cable is loaded facedown on the scanner glass in the tray: 1 From the printer control panel, check the Paper Size setting from the Page Setup dialog. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the upper left corner. UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness to print, specify the correct size setting: • For Windows users, specify the size from Print Properties...
...; The printer is turned on. • The printer cable is loaded facedown on the scanner glass in the tray: 1 From the printer control panel, check the Paper Size setting from the Page Setup dialog. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the upper left corner. UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness to print, specify the correct size setting: • For Windows users, specify the size from Print Properties...
Troubleshooting Guide
Page 4
... Macintosh users, specify the size from the Page Setup dialog. Certain devices can be connected to an analog connection on an ISDN terminal adapter. Try one or more of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. THE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint-free cloth dampened with water. CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is subscribed to change the default setting. Partial document or photo scans...
... Macintosh users, specify the size from the Page Setup dialog. Certain devices can be connected to an analog connection on an ISDN terminal adapter. Try one or more of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. THE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint-free cloth dampened with water. CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is subscribed to change the default setting. Partial document or photo scans...
Troubleshooting Guide
Page 7
... jam TURN ON JAM RECOVERY In the Setup menu, Jam Recovery is not clear. Page that jammed does not reprint after jam is cleared CHECK THE PAPER PATH The paper path is set to Off. Solving print quality problems The information in the following : CHECK THE ISP CONNECTIONS • Make sure the ISP is securely attached to the printer system board. • Make sure the cable is on the Software and Documentation CD Memory card Make sure the memory card...
... jam TURN ON JAM RECOVERY In the Setup menu, Jam Recovery is not clear. Page that jammed does not reprint after jam is cleared CHECK THE PAPER PATH The paper path is set to Off. Solving print quality problems The information in the following : CHECK THE ISP CONNECTIONS • Make sure the ISP is securely attached to the printer system board. • Make sure the cable is on the Software and Documentation CD Memory card Make sure the memory card...
Help Menu Pages
Page 1
...about changing settings Provides help in locating additional information Provides help in resolving repeating defects in copies or prints Provides part numbers for ordering supplies Setup sheet The Setup sheet packaged with the printer includes a User's Guide. Additional language support The User's Guide, Setup sheet, and Help pages are stored in the printer. Software and Documentation CD The Software and Documentation CD packaged with the printer provides information about loading paper, printing, ordering supplies, troubleshooting, clearing jams, and maintaining the printer. Other...
...about changing settings Provides help in locating additional information Provides help in resolving repeating defects in copies or prints Provides part numbers for ordering supplies Setup sheet The Setup sheet packaged with the printer includes a User's Guide. Additional language support The User's Guide, Setup sheet, and Help pages are stored in the printer. Software and Documentation CD The Software and Documentation CD packaged with the printer provides information about loading paper, printing, ordering supplies, troubleshooting, clearing jams, and maintaining the printer. Other...
Help Menu Pages
Page 4
... Options button opens a screen where you want . You can print copies on a single page. Collate This option keeps the pages of a print job stacked in sequence when printing multiple copies of twosided original documents, make two-sided copies from one-sided original documents, or make one-sided copies (simplex) from a tray that contains a type or color of paper that portion of the paper. The factory default setting for Number. If you can be cropped. Paper Saver This option lets you adjust Background Removal, Contrast, Shadow Detail, Scan...
... Options button opens a screen where you want . You can print copies on a single page. Collate This option keeps the pages of a print job stacked in sequence when printing multiple copies of twosided original documents, make two-sided copies from one-sided original documents, or make one-sided copies (simplex) from a tray that contains a type or color of paper that portion of the paper. The factory default setting for Number. If you can be cropped. Paper Saver This option lets you adjust Background Removal, Contrast, Shadow Detail, Scan...
User Manual
Page 45
..., they replace the factory default settings as user default settings. 1 2 1 USB port 2 Ethernet port Verifying printer setup Once all hardware and software options are installed and the printer is turned on and Ready appears. 2 On the home screen, touch . To restore the factory default settings, see "Restoring the factory default settings" on page 264. 1 Make sure the printer is on , verify that the printer is set up correctly by printing the following: . • Menu settings page-Use this page to verify the network connection. A list of installed options appears toward...
..., they replace the factory default settings as user default settings. 1 2 1 USB port 2 Ethernet port Verifying printer setup Once all hardware and software options are installed and the printer is turned on and Ready appears. 2 On the home screen, touch . To restore the factory default settings, see "Restoring the factory default settings" on page 264. 1 Make sure the printer is on , verify that the printer is set up correctly by printing the following: . • Menu settings page-Use this page to verify the network connection. A list of installed options appears toward...
User Manual
Page 58
... the printer from the menu. h Select the printer model from the menu, and then click Add Printer. h From the second pop-up serial printing In serial printing, data is transferred one of the following: In Windows Vista 1 Click . 2 In the Start Search box, type D:\setup.exe, where D is the letter of your CD or DVD drive. e Print a menu settings page. 2 Install the printer driver: a Insert the Software and Documentation CD. c Click Agree to configure the printer and the...
... the printer from the menu. h Select the printer model from the menu, and then click Add Printer. h From the second pop-up serial printing In serial printing, data is transferred one of the following: In Windows Vista 1 Click . 2 In the Start Search box, type D:\setup.exe, where D is the letter of your CD or DVD drive. e Print a menu settings page. 2 Install the printer driver: a Insert the Software and Documentation CD. c Click Agree to configure the printer and the...
User Manual
Page 102
... the change to accelerate. Options Touching the Options button opens a screen where you can also be ordered (1,2,3) (1,2,3) (1,2,3). You can print copies on one or two sides, make two-sided copies (duplex) of two-sided original documents, make two-sided copies from one-sided original documents, or make a continuous increment change Paper Saver, Advanced Imaging, Custom Job, Separator Sheets, Margin Shift, Edge Erase, Header/Footer, Overlay, Content, Advanced Duplex, and Save as documents printed on ; the output pages of your copies will be set to...
... the change to accelerate. Options Touching the Options button opens a screen where you can also be ordered (1,2,3) (1,2,3) (1,2,3). You can print copies on one or two sides, make two-sided copies (duplex) of two-sided original documents, make two-sided copies from one-sided original documents, or make a continuous increment change Paper Saver, Advanced Imaging, Custom Job, Separator Sheets, Margin Shift, Edge Erase, Header/Footer, Overlay, Content, Advanced Duplex, and Save as documents printed on ; the output pages of your copies will be set to...
User Manual
Page 174
... the Resource Save setting is the factory default setting. • The Off setting filters print jobs using a USB cable. Menu item USB Buffer Disabled Auto 3K to Job Buffering Off On Auto Mac Binary PS On Off Auto USB With ENA ENA Address ENA Netmask ENA Gateway Description Sets the size of the USB input buffer Notes: • Auto is attached to an external print server through the USB port. Sets the printer to process Macintosh binary PostScript print jobs Notes: • Auto is...
... the Resource Save setting is the factory default setting. • The Off setting filters print jobs using a USB cable. Menu item USB Buffer Disabled Auto 3K to Job Buffering Off On Auto Mac Binary PS On Off Auto USB With ENA ENA Address ENA Netmask ENA Gateway Description Sets the size of the USB input buffer Notes: • Auto is attached to an external print server through the USB port. Sets the printer to process Macintosh binary PostScript print jobs Notes: • Auto is...
User Manual
Page 243
... the fax number. Waiting for the message to clear. 30 Invalid refill, change cartridge Remove the print cartridge, and then install a supported one. 31 Replace defective cartridge Remove the defective print cartridge, and then install a new one. 32 Cartridge part number unsupported by device Remove the print cartridge, and then install a supported one. 34 Short paper Try one or more of the following : • Load the appropriate paper or other specialty media in the tray. • Check the Print Properties or Print dialog settings to make...
... the fax number. Waiting for the message to clear. 30 Invalid refill, change cartridge Remove the print cartridge, and then install a supported one. 31 Replace defective cartridge Remove the defective print cartridge, and then install a new one. 32 Cartridge part number unsupported by device Remove the print cartridge, and then install a supported one. 34 Short paper Try one or more of the following : • Load the appropriate paper or other specialty media in the tray. • Check the Print Properties or Print dialog settings to make...
User Manual
Page 264
.... Exceptions include the display language, custom sizes and messages, and Network/Port menu settings. The factory default is on and Ready appears. 2 On the home screen, touch . 3 Touch Settings. Using the printer control panel 1 Make sure the printer is on page 45. Warning-Potential Damage: Restoring factory defaults returns most printer settings to wait before the printer enters Power Saver mode, do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP...
.... Exceptions include the display language, custom sizes and messages, and Network/Port menu settings. The factory default is on and Ready appears. 2 On the home screen, touch . 3 Touch Settings. Using the printer control panel 1 Make sure the printer is on page 45. Warning-Potential Damage: Restoring factory defaults returns most printer settings to wait before the printer enters Power Saver mode, do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP...
User Manual
Page 312
... networking Macintosh 53 Windows 53 Ethernet port 44 exterior of the printer cleaning 252 e-mail canceling 109 notice of low supply level 262 notice of paper jam 262 notice of the paper (duplexing) 96 photos 93 placing separator sheets between copies 98 quick copy 92 reducing 96 selecting a tray 95 to letterhead 94 using the ADF 92 using the touch screen 107 F factory defaults, restoring printer control panel menus 264 fax card installing 42 Fax failed 235 Fax memory full 235 Fax Mode (Analog Fax Setup) menu 198 Fax Mode (Fax Server Setup) menu...
... networking Macintosh 53 Windows 53 Ethernet port 44 exterior of the printer cleaning 252 e-mail canceling 109 notice of low supply level 262 notice of paper jam 262 notice of the paper (duplexing) 96 photos 93 placing separator sheets between copies 98 quick copy 92 reducing 96 selecting a tray 95 to letterhead 94 using the ADF 92 using the touch screen 107 F factory defaults, restoring printer control panel menus 264 fax card installing 42 Fax failed 235 Fax memory full 235 Fax Mode (Analog Fax Setup) menu 198 Fax Mode (Fax Server Setup) menu...
User Manual
Page 313
... held jobs 132 printing from Macintosh computer 133 printing from Windows 133 Help menu 233 holding faxes 118 home screen buttons 20 HTML menu 231 I Image menu 232 Insert staple cartridge 236 Insert Tray 236 Install bin 237 Install envelope feeder 237 Install tray 237 installation wireless network 49, 50 installing options in driver 47 printer software 46 Index 313 installing printer software adding options 47 Internal Solutions Port installing 32 troubleshooting 280 Internal Solutions Port, network changing port settings 56 Invalid PIN 237 IPv6 menu 170 J jams avoiding 138 locating doors...
... held jobs 132 printing from Macintosh computer 133 printing from Windows 133 Help menu 233 holding faxes 118 home screen buttons 20 HTML menu 231 I Image menu 232 Insert staple cartridge 236 Insert Tray 236 Install bin 237 Install envelope feeder 237 Install tray 237 installation wireless network 49, 50 installing options in driver 47 printer software 46 Index 313 installing printer software adding options 47 Internal Solutions Port installing 32 troubleshooting 280 Internal Solutions Port, network changing port settings 56 Invalid PIN 237 IPv6 menu 170 J jams avoiding 138 locating doors...
User Manual
Page 314
... Port 32 memory card 29 memory cards 26 networking 26 ports 26 printer hard disk 38 options, touch-screen copy 101, 102 e-mail 109, 110 fax 116, 117 FTP 122, 123 scan to computer 126, 127, 128 ordering ADF maintenance kit 258 ADF pick assembly 259 ADF separator roll 259 charge rolls 258 fuser 258 maintenance kit 257 pick rollers 258 staple cartridges 259 transfer roller 258 ordering supplies 256 output file type changing 108 P paper...
... Port 32 memory card 29 memory cards 26 networking 26 ports 26 printer hard disk 38 options, touch-screen copy 101, 102 e-mail 109, 110 fax 116, 117 FTP 122, 123 scan to computer 126, 127, 128 ordering ADF maintenance kit 258 ADF pick assembly 259 ADF separator roll 259 charge rolls 258 fuser 258 maintenance kit 257 pick rollers 258 staple cartridges 259 transfer roller 258 ordering supplies 256 output file type changing 108 P paper...
User Manual
Page 315
... selecting a location 17 setting up in new location 260 shipping 261 printer control panel 19 factory defaults, restoring 264 printer hard disk installing 38 printer messages 1565 Emulation error, load emulation option 251 200-282.yy paper jam 249 283 Staple jam 249 290-294.yy scanner jam 249 293 Replace all originals if restarting job 250 293.02 Flatbed Cover Open 250 30 Invalid refill, change cartridge 243 31 Replace defective cartridge 243 Index 315 32 Cartridge part number unsupported by device 243...
... selecting a location 17 setting up in new location 260 shipping 261 printer control panel 19 factory defaults, restoring 264 printer hard disk installing 38 printer messages 1565 Emulation error, load emulation option 251 200-282.yy paper jam 249 283 Staple jam 249 290-294.yy scanner jam 249 293 Replace all originals if restarting job 250 293.02 Flatbed Cover Open 250 30 Invalid refill, change cartridge 243 31 Replace defective cartridge 243 Index 315 32 Cartridge part number unsupported by device 243...
User Manual
Page 316
... 237 Install envelope feeder 237 Install tray 237 Invalid PIN 237 Job stored for delayed transmission 237 Line busy 237 Load with 238 Load manual feeder with adapter 280 high capacity output expander 280 Internal Solutions Port 280 memory card 280 option not working 278 paper trays 278 StapleSmart finisher 280 printer problems, solving basic 266 printing directory list 135 from flash drive 134 from Macintosh 129 from Windows 129 installing printer software 46 menu settings page 45 network setup page 46 print quality test pages 135 printing...
... 237 Install envelope feeder 237 Install tray 237 Invalid PIN 237 Job stored for delayed transmission 237 Line busy 237 Load with 238 Load manual feeder with adapter 280 high capacity output expander 280 Internal Solutions Port 280 memory card 280 option not working 278 paper trays 278 StapleSmart finisher 280 printer problems, solving basic 266 printing directory list 135 from flash drive 134 from Macintosh 129 from Windows 129 installing printer software 46 menu settings page 45 network setup page 46 print quality test pages 135 printing...
User Manual
Page 318
... color pages 290 solid white streaks 287 streaked vertical lines 290 toner fog or background shading 291 toner rubs off 291 toner specks 292 troubleshooting, printer options 2000-sheet tray 279 4-bin mailbox 280 envelope feeder 279 flash memory card 280 hard disk with adapter 280 high capacity output expander 280 Internal Solutions Port 280 memory card 280 option not working 278 paper trays 278 StapleSmart finisher 280 troubleshooting, scan cannot scan from a computer 274 partial document or photo scans 273 scan...
... color pages 290 solid white streaks 287 streaked vertical lines 290 toner fog or background shading 291 toner rubs off 291 toner specks 292 troubleshooting, printer options 2000-sheet tray 279 4-bin mailbox 280 envelope feeder 279 flash memory card 280 hard disk with adapter 280 high capacity output expander 280 Internal Solutions Port 280 memory card 280 option not working 278 paper trays 278 StapleSmart finisher 280 troubleshooting, scan cannot scan from a computer 274 partial document or photo scans 273 scan...
IPDS Emulation User's Guide
Page 114
... support bin selection numbers 38 default mapping 38 IPDS MENU > MAP OUTPUT BINS MENU 37 bin mapping number 37 browser-based remote configuration 71 BSA (bar code) Bar Code Symbol Data .......... 98 C Cancel Job 63 Capture Data Objects (IPDS MENU > RESOURCE CAPTURE 45 captured fonts preparing fonts for capture general principles 65 mainframe host 67 captured resources how they work 65 Card for 2-D bar codes 106 BAR CODE > Bar Code Size...
... support bin selection numbers 38 default mapping 38 IPDS MENU > MAP OUTPUT BINS MENU 37 bin mapping number 37 browser-based remote configuration 71 BSA (bar code) Bar Code Symbol Data .......... 98 C Cancel Job 63 Capture Data Objects (IPDS MENU > RESOURCE CAPTURE 45 captured fonts preparing fonts for capture general principles 65 mainframe host 67 captured resources how they work 65 Card for 2-D bar codes 106 BAR CODE > Bar Code Size...
Technical Reference
Page 7
Notes: • Help is automatically installed with the printer and is located in the printer program folder or on the desktop, depending on your operating system. Click to : Documentation > User's Guide and other publications > Networking Guide Windows or Mac Help-Open a printer software program or application, and then click Help. ? User's Guide and Quick Reference Guide-The guides may be available on a network • Caring for and maintaining the printer • Troubleshooting and solving problems Instructions for ? Networking Guide-Open the Software and Documentation CD, and ...
Notes: • Help is automatically installed with the printer and is located in the printer program folder or on the desktop, depending on your operating system. Click to : Documentation > User's Guide and other publications > Networking Guide Windows or Mac Help-Open a printer software program or application, and then click Help. ? User's Guide and Quick Reference Guide-The guides may be available on a network • Caring for and maintaining the printer • Troubleshooting and solving problems Instructions for ? Networking Guide-Open the Software and Documentation CD, and ...
