Clearing Jams Guide
Page 2
... of the jam. Warning-Potential Damage: Do not touch the photoconductor drum on the underside of injury from there. 7 Align and reinstall the print cartridge. 8 Close the front cover. 9 Close the multipurpose feeder door. 10 Touch Continue. 2 2 Remove the jammed paper. 3 Close the top rear door. 4 Touch Continue. 230-239 ... the rear door and remove the paper from a hot component, allow the surface to identify the location of the printer might be covered with unfused toner which can stain garments and skin. 6 Remove the jammed paper. To reduce the risk of the...
... of the jam. Warning-Potential Damage: Do not touch the photoconductor drum on the underside of injury from there. 7 Align and reinstall the print cartridge. 8 Close the front cover. 9 Close the multipurpose feeder door. 10 Touch Continue. 2 2 Remove the jammed paper. 3 Close the top rear door. 4 Touch Continue. 230-239 ... the rear door and remove the paper from a hot component, allow the surface to identify the location of the printer might be covered with unfused toner which can stain garments and skin. 6 Remove the jammed paper. To reduce the risk of the...
Troubleshooting Guide
Page 3
...or USB cable is loaded facedown on the scanner glass in the upper left corner. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. THE COPY IS TOO LIGHT OR TOO DARK Adjust the density of the original document ...from Print Properties. • For Macintosh users, specify the size from the Page Setup dialog. Scan was not successful These are possible solutions. UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness to the printer and the host computer, print server, ...
...or USB cable is loaded facedown on the scanner glass in the upper left corner. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. THE COPY IS TOO LIGHT OR TOO DARK Adjust the density of the original document ...from Print Properties. • For Macintosh users, specify the size from the Page Setup dialog. Scan was not successful These are possible solutions. UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness to the printer and the host computer, print server, ...
Troubleshooting Guide
Page 5
...magazine clippings) into the ADF or facedown on the same line as the printer, or subscribe to make sure that Ready appears. THE TONER MAY BE LOW When 88 Cartridge low appears or when you want to ring before answering. 6 Click Submit. Note: If you may want to dial. • As...Waiting can disrupt fax transmissions. Try one or more of the following : 2400 4800 9600 14400 33600 6 Click Submit. 5 THE TONER MAY BE LOW 88 Cartridge low appears when the toner is satisfactory. • Resend the fax. THE DOCUMENT IS NOT LOADED PROPERLY Load the original document faceup, short edge first into...
...magazine clippings) into the ADF or facedown on the same line as the printer, or subscribe to make sure that Ready appears. THE TONER MAY BE LOW When 88 Cartridge low appears or when you want to ring before answering. 6 Click Submit. Note: If you may want to dial. • As...Waiting can disrupt fax transmissions. Try one or more of the following : 2400 4800 9600 14400 33600 6 Click Submit. 5 THE TONER MAY BE LOW 88 Cartridge low appears when the toner is satisfactory. • Resend the fax. THE DOCUMENT IS NOT LOADED PROPERLY Load the original document faceup, short edge first into...
Troubleshooting Guide
Page 8
THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. For more of the following : CHECK THE PAPER GUIDES Move the guides in the tray: 1 From the printer control panel, check the Paper Size setting ... Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from the Print dialog. 8 Gray background CHECK THE TONER DARKNESS SETTING Select a lighter Toner Darkness setting: • From the printer control panel, change the setting from the Quality menu. • For Windows users, change the setting from...
THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. For more of the following : CHECK THE PAPER GUIDES Move the guides in the tray: 1 From the printer control panel, check the Paper Size setting ... Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from the Print dialog. 8 Gray background CHECK THE TONER DARKNESS SETTING Select a lighter Toner Darkness setting: • From the printer control panel, change the setting from the Quality menu. • For Windows users, change the setting from...
Troubleshooting Guide
Page 9
... PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from the Print dialog. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. Replace the transfer roller if the defects occur every 51.7 mm (2.04 in the tray to print... PAPER Make sure you use it . Paper curl These are possible solutions. THE FUSER MAY BE WORN OR DEFECTIVE Replace the fuser. Replace the print cartridge if the defects occur every: • 47.8 mm (1.88 in.) • 96.8 mm (3.81 in.) Replace the fuser if the defects occur every: •...
... PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from the Print dialog. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. Replace the transfer roller if the defects occur every 51.7 mm (2.04 in the tray to print... PAPER Make sure you use it . Paper curl These are possible solutions. THE FUSER MAY BE WORN OR DEFECTIVE Replace the fuser. Replace the print cartridge if the defects occur every: • 47.8 mm (1.88 in.) • 96.8 mm (3.81 in.) Replace the fuser if the defects occur every: •...
Troubleshooting Guide
Page 10
...Brightness setting is too light, or the Contrast setting is too dark These are possible solutions. MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE PRINT CARTRIDGE Remove the print cartridge and shake it . CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in... PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from the Print dialog and pop-up menus. THE TONER IS LOW When 88 Cartridge Low appears, order a new print cartridge. Print is too high. • From the printer control panel, change these settings from the Quality menu. •...
...Brightness setting is too light, or the Contrast setting is too dark These are possible solutions. MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE PRINT CARTRIDGE Remove the print cartridge and shake it . CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in... PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from the Print dialog and pop-up menus. THE TONER IS LOW When 88 Cartridge Low appears, order a new print cartridge. Print is too high. • From the printer control panel, change these settings from the Quality menu. •...
Troubleshooting Guide
Page 11
...MAY NOT BE CLEAR Check the paper path around the print cartridge. Try one or more of the following : MAKE SURE THE PRINT CARTRIDGE IS PROPERLY INSTALLED Remove the print cartridge and shake it . THERE IS TONER IN THE PAPER PATH Contact Customer Support. CHECK THE PAPER...or more information, contact Customer Support. THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used print cartridge with rough finishes. THE PRINT CARTRIDGE IS DEFECTIVE Replace the print cartridge. THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Clear any paper you see. THE CHARGE ...
...MAY NOT BE CLEAR Check the paper path around the print cartridge. Try one or more of the following : MAKE SURE THE PRINT CARTRIDGE IS PROPERLY INSTALLED Remove the print cartridge and shake it . THERE IS TONER IN THE PAPER PATH Contact Customer Support. CHECK THE PAPER...or more information, contact Customer Support. THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used print cartridge with rough finishes. THE PRINT CARTRIDGE IS DEFECTIVE Replace the print cartridge. THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Clear any paper you see. THE CHARGE ...
Troubleshooting Guide
Page 12
... Customer Support When you call (1-800-539-6275). In the U.S. Toner specks These are possible solutions. THERE IS TONER IN THE PAPER PATH Contact Customer Support. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 12 Try one or more of the following: CHECK THE ... system administrator. Transparency print quality is also listed on the inside top front cover of the following : THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. For more of the printer. The serial number is poor Try one or more information, see your printer model...
... Customer Support When you call (1-800-539-6275). In the U.S. Toner specks These are possible solutions. THERE IS TONER IN THE PAPER PATH Contact Customer Support. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 12 Try one or more of the following: CHECK THE ... system administrator. Transparency print quality is also listed on the inside top front cover of the following : THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. For more of the printer. The serial number is poor Try one or more information, see your printer model...
Help Menu Pages
Page 15
Print defects guide Page 15 of 18 Print defects guide Repeating defects measurements Match a set of repeating defects on a print job to the marks on the print job indicates which particular part is causing the defect. The line that best matches the defects on one of the vertical lines. Replace the charge rolls 28.3 mm (1.11 in.) Replace the transfer roller 51.7 mm (2.04 in.) Change the toner cartridge 47.8 mm or 96.8 mm (1.88 in.) (3.81 in.) Replace the fuser 88.0 mm or 95.2 mm (3.46 in.) (3.75 in.)
Print defects guide Page 15 of 18 Print defects guide Repeating defects measurements Match a set of repeating defects on a print job to the marks on the print job indicates which particular part is causing the defect. The line that best matches the defects on one of the vertical lines. Replace the charge rolls 28.3 mm (1.11 in.) Replace the transfer roller 51.7 mm (2.04 in.) Change the toner cartridge 47.8 mm or 96.8 mm (1.88 in.) (3.81 in.) Replace the fuser 88.0 mm or 95.2 mm (3.46 in.) (3.75 in.)
Help Menu Pages
Page 16
...the cartridge. Recommended print cartridges and part numbers Part name Lexmark Return Program Cartridge Regular cartridge For the US and Canada Print cartridge High Yield Print Cartridge X651A11A X651H11A X651A21A X651H21A Extra High Yield Print Cartridge X654X11A X654X21A High Yield Return Program Print Cartridge for... a new print cartridge. You may be able to print a limited number of the print cartridge: 1 Remove the print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the cartridge and continue printing....
...the cartridge. Recommended print cartridges and part numbers Part name Lexmark Return Program Cartridge Regular cartridge For the US and Canada Print cartridge High Yield Print Cartridge X651A11A X651H11A X651A21A X651H21A Extra High Yield Print Cartridge X654X11A X654X21A High Yield Return Program Print Cartridge for... a new print cartridge. You may be able to print a limited number of the print cartridge: 1 Remove the print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the cartridge and continue printing....
Technical Reference
Page 56
... Printer model Message Status code Return string T650n/dn/dtn, T652n/dn/dtn, T654n/dn/dtn X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP Intervention Required - 32030 Too Many Bins Attached 58 Too many bins attached Intervention Required - 32030 Too ...Cover Open, Close X X Printer Upper Door Open Top Covers, Close Door, or Insert Cartridge Intervention Required - 40021 Close Cover X X Printer Cover Open Intervention Required - 40021 Close Cover X X Close Toner Box Cover Intervention Required - 40021 Close Deflector G X X Close Deflector G Intervention Required...
... Printer model Message Status code Return string T650n/dn/dtn, T652n/dn/dtn, T654n/dn/dtn X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP Intervention Required - 32030 Too Many Bins Attached 58 Too many bins attached Intervention Required - 32030 Too ...Cover Open, Close X X Printer Upper Door Open Top Covers, Close Door, or Insert Cartridge Intervention Required - 40021 Close Cover X X Printer Cover Open Intervention Required - 40021 Close Cover X X Close Toner Box Cover Intervention Required - 40021 Close Deflector G X X Close Deflector G Intervention Required...
Technical Reference
Page 60
... Printer model Message Status code Return string T650n/dn/dtn, T652n/dn/dtn, T654n/dn/dtn X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP Intervention Required - 40030 58 Too Many Bins X X Too Many Bins Attached Attached Intervention Required -...Toner Low X X Toner Low Intervention Required - 40038 88 Yellow Toner X X Toner Low Low 88 Magenta Toner Low 88 Cyan Toner Low 88 Black Toner Low 88 Color Print X X Cartridge Low 88 Black Print Cartridge Low 88 Photo Print Cartridge Low 88 Yellow Toner X X Empty 88 Magenta Toner Empty 88 Cyan Toner Empty 88 Black Toner...
... Printer model Message Status code Return string T650n/dn/dtn, T652n/dn/dtn, T654n/dn/dtn X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP Intervention Required - 40030 58 Too Many Bins X X Too Many Bins Attached Attached Intervention Required -...Toner Low X X Toner Low Intervention Required - 40038 88 Yellow Toner X X Toner Low Low 88 Magenta Toner Low 88 Cyan Toner Low 88 Black Toner Low 88 Color Print X X Cartridge Low 88 Black Print Cartridge Low 88 Photo Print Cartridge Low 88 Yellow Toner X X Empty 88 Magenta Toner Empty 88 Cyan Toner Empty 88 Black Toner...
Technical Reference
Page 61
... Printer model Message Status code Return string T650n/dn/dtn, T652n/dn/dtn, T654n/dn/dtn X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP Intervention Required - 40038 84 Black Photo X X 84 Black Photo Dev Life Dev Life Warning Warning ...Replace PC Kit To X X Replace PC Kit To Continue Continue Intervention Required - 40038 Replace Toner X X Replace Toner Cartridge Cartridge Intervention Required - 40038 Replace Toner To X X Replace Toner Cartridge Continue To Continue Intervention Required - 40038 Replace Oil X X Replace Oil Coating Roll Coating Roll...
... Printer model Message Status code Return string T650n/dn/dtn, T652n/dn/dtn, T654n/dn/dtn X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP Intervention Required - 40038 84 Black Photo X X 84 Black Photo Dev Life Dev Life Warning Warning ...Replace PC Kit To X X Replace PC Kit To Continue Continue Intervention Required - 40038 Replace Toner X X Replace Toner Cartridge Cartridge Intervention Required - 40038 Replace Toner To X X Replace Toner Cartridge Continue To Continue Intervention Required - 40038 Replace Oil X X Replace Oil Coating Roll Coating Roll...
Card Stock & Label Guide
Page 11
... environment • maintenance by earlier printer models. Perforations that could cause nesting and tenting should fall outside of Lexmark specifications • use of non-Lexmark supplies (such as specified (if applicable) • use of printing media outside the pick roller area on page...than the corner buckler system used by any unauthorized (non-Lexmark) servicer • operation of a product beyond the limit of its duty cycle • failure to have installed a maintenance kit as toner cartridges and/or inkjet cartridges) • use micro-perfs to avoid nesting problems. ...
... environment • maintenance by earlier printer models. Perforations that could cause nesting and tenting should fall outside of Lexmark specifications • use of non-Lexmark supplies (such as specified (if applicable) • use of printing media outside the pick roller area on page...than the corner buckler system used by any unauthorized (non-Lexmark) servicer • operation of a product beyond the limit of its duty cycle • failure to have installed a maintenance kit as toner cartridges and/or inkjet cartridges) • use micro-perfs to avoid nesting problems. ...
Card Stock & Label Guide
Page 19
... characteristics The materials used to -handle materials. Observing recommended label design guidelines can potentially produce vapors which in turn affects toner adhesion and print quality and causes problems such as labels peeling off and causing jams in the printer, or the label...label, up to the special construction of face sheets (printable stock), adhesives, and removable protective backings (liners). Printing on your printer and cartridge with your printer. Duplexing paper labels Due to 160°C (320°F), should be a minimal amount. However, if certain design,...
... characteristics The materials used to -handle materials. Observing recommended label design guidelines can potentially produce vapors which in turn affects toner adhesion and print quality and causes problems such as labels peeling off and causing jams in the printer, or the label...label, up to the special construction of face sheets (printable stock), adhesives, and removable protective backings (liners). Printing on your printer and cartridge with your printer. Duplexing paper labels Due to 160°C (320°F), should be a minimal amount. However, if certain design,...
Card Stock & Label Guide
Page 23
... be lower in .) around edges of the label sheet generates good results. With some solvent-based topcoats, fuse grade is printer and cartridge contamination. Solvent-based topcoats tend to prevent damage when the sheet is adequate so labels stay attached to pressure. Test forms carefully with ...use full label sheets. Using a lighter liner may contain volatile components. Butt cut labels are semi-liquid and may reduce the appearance of toner to one another, with a total strip matrix do not have the area around and between them. Generally, vinyl and polyester labels are ...
... be lower in .) around edges of the label sheet generates good results. With some solvent-based topcoats, fuse grade is printer and cartridge contamination. Solvent-based topcoats tend to prevent damage when the sheet is adequate so labels stay attached to pressure. Test forms carefully with ...use full label sheets. Using a lighter liner may contain volatile components. Butt cut labels are semi-liquid and may reduce the appearance of toner to one another, with a total strip matrix do not have the area around and between them. Generally, vinyl and polyester labels are ...
Card Stock & Label Guide
Page 29
...about maintaining your printer may be thinner, but are also non-absorbing. Contact your Lexmark marketing representative if you experience stacking problems with a grain short base material, orient ... vinyl labels. • It is recommended that when you run vinyl labels, you order a new cartridge, be held tightly. • Certain materials used , it is , the forms have liner face melt... 29 See the documentation that will occur. • Vinyls are similar to ensure good toner adhesion. • Polyester labels are less heat-sensitive but requirements for changing the stripped ...
...about maintaining your printer may be thinner, but are also non-absorbing. Contact your Lexmark marketing representative if you experience stacking problems with a grain short base material, orient ... vinyl labels. • It is recommended that when you run vinyl labels, you order a new cartridge, be held tightly. • Certain materials used , it is , the forms have liner face melt... 29 See the documentation that will occur. • Vinyls are similar to ensure good toner adhesion. • Polyester labels are less heat-sensitive but requirements for changing the stripped ...
Card Stock & Label Guide
Page 130
... dpi quality desirable for graphics and gray scaling. Using third party, non-Lexmark cartridges and fuser cleaners can result in toner build-up in your printer. Using refilled non-Lexmark cartridges can void the printer warranty. Consult your printer documentation for specific instructions on... using the fuser cleaner shipped with some media. See your printer. Contact Lexmark customer support if you may need additional fuser cleaners, order P/N 1380785. For more often with Diamond FineTM toner cartridges (P/N 1382100 or 1382150) when duplexing. • Note that come with ...
... dpi quality desirable for graphics and gray scaling. Using third party, non-Lexmark cartridges and fuser cleaners can result in toner build-up in your printer. Using refilled non-Lexmark cartridges can void the printer warranty. Consult your printer documentation for specific instructions on... using the fuser cleaner shipped with some media. See your printer. Contact Lexmark customer support if you may need additional fuser cleaners, order P/N 1380785. For more often with Diamond FineTM toner cartridges (P/N 1382100 or 1382150) when duplexing. • Note that come with ...
Maintenance Guide
Page 7
...;to‑back several times to redistribute toner. 3 Reinsert the cartridge and continue printing. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. Ordering supplies To order supplies in the U.S., contact Lexmark at www.lexmark.com or contact the place where...
...;to‑back several times to redistribute toner. 3 Reinsert the cartridge and continue printing. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. Ordering supplies To order supplies in the U.S., contact Lexmark at www.lexmark.com or contact the place where...
Maintenance Guide
Page 9
...on the front or back of printed pages, order a replacement transfer roller. Part name ADF Maintenance kit Part number 40X4769 Ordering a transfer roller When toner smudges appear on printed pages, order replacement charge rolls. Part name Pick rollers Part number 40X4308 Maintaining the printer 9 Part name T1 fuser T2 ... the tray, order new pick rollers. Ordering a fuser To check the fuser type (T1 or T2) installed in the printer, remove the print cartridge to view the label on the fuser. See the following table for the maintenance kit part number for your specific printer.
...on the front or back of printed pages, order a replacement transfer roller. Part name ADF Maintenance kit Part number 40X4769 Ordering a transfer roller When toner smudges appear on printed pages, order replacement charge rolls. Part name Pick rollers Part number 40X4308 Maintaining the printer 9 Part name T1 fuser T2 ... the tray, order new pick rollers. Ordering a fuser To check the fuser type (T1 or T2) installed in the printer, remove the print cartridge to view the label on the fuser. See the following table for the maintenance kit part number for your specific printer.