Troubleshooting Guide
Page 2
... Make sure the front cover is closed. • Make sure the toner cartridge is installed correctly. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure the guides are...control panel menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return ...
... Make sure the front cover is closed. • Make sure the toner cartridge is installed correctly. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure the guides are...control panel menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return ...
Troubleshooting Guide
Page 3
.... Print irregularities AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc • Use only new, dry paper. • You may be able to temporarily extend the toner cartridge life by pressing Darkness from the control panel. • For prints, adjust the darkness settings from a freshly opened pack. For more ..., see the User's Guide. For more information, see the User's Guide. • You may be able to the Ready prompt. • Replace the toner cartridge. Try paper from the control panel menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . ...
.... Print irregularities AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc • Use only new, dry paper. • You may be able to temporarily extend the toner cartridge life by pressing Darkness from the control panel. • For prints, adjust the darkness settings from a freshly opened pack. For more ..., see the User's Guide. For more information, see the User's Guide. • You may be able to the Ready prompt. • Replace the toner cartridge. Try paper from the control panel menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . ...
Troubleshooting Guide
Page 4
... service representative. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that the paper size settings match the paper in the tray. Scans very slowly ...computer screen, select the location you are secure, if applicable: - For more information, see the User's Guide. • If replacing the toner cartridge does not correct the problem, replace the photoconductor. Partial document scans • Make sure the document is loaded correctly into the ADF ...
... service representative. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that the paper size settings match the paper in the tray. Scans very slowly ...computer screen, select the location you are secure, if applicable: - For more information, see the User's Guide. • If replacing the toner cartridge does not correct the problem, replace the photoconductor. Partial document scans • Make sure the document is loaded correctly into the ADF ...
Troubleshooting Guide
Page 5
... 6 Press . 7 Enter the numbers you used a Speed Dial button: - 4 Press . 5 Press or appears. Check to verify the original document was loaded correctly. • Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. MFP...
... 6 Press . 7 Enter the numbers you used a Speed Dial button: - 4 Press . 5 Press or appears. Check to verify the original document was loaded correctly. • Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. MFP...
User's Guide
Page 5
... settings 58 Scanning over a network 58 Understanding Scan options 59 Chapter 9: Maintaining the MFP 61 Removing a toner cartridge 61 Installing a toner cartridge 62 Redistributing toner ...63 Replacing the photoconductor 65 Cleaning the MFP ...67 Cleaning the scanner glass 67 Cleaning the outside of ...the MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10:...
... settings 58 Scanning over a network 58 Understanding Scan options 59 Chapter 9: Maintaining the MFP 61 Removing a toner cartridge 61 Installing a toner cartridge 62 Redistributing toner ...63 Replacing the photoconductor 65 Cleaning the MFP ...67 Cleaning the scanner glass 67 Cleaning the outside of ...the MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10:...
User's Guide
Page 18
Release the front cover. Lock the scanner unit during transport. Understanding the parts of paper in the paper tray. Scan, copy, or fax a single-page document. Load paper automatically. Verify the level of the MFP 18 Use the 7 Front output tray 8 Front cover 9 Paper tray 10 Manual feeder 11 Paper level indicator 12 Access button 13 Scanner glass 14 Scanner lock To Hold paper as it exits the MFP. Access the toner cartridge. Load paper manually.
Release the front cover. Lock the scanner unit during transport. Understanding the parts of paper in the paper tray. Scan, copy, or fax a single-page document. Load paper automatically. Verify the level of the MFP 18 Use the 7 Front output tray 8 Front cover 9 Paper tray 10 Manual feeder 11 Paper level indicator 12 Access button 13 Scanner glass 14 Scanner lock To Hold paper as it exits the MFP. Access the toner cartridge. Load paper manually.
User's Guide
Page 61
Maintaining the MFP 61 9 Maintaining the MFP Removing a toner cartridge 1 Press the access button on the left side of the MFP, and open the front cover. 1 2 2 To remove the toner cartridge: a Press the button on page 70 for more information. b Remove the toner cartridge using the handle. 1 2 To return the empty toner cartridge, see Recycling Lexmark products on the print cartridge assembly.
Maintaining the MFP 61 9 Maintaining the MFP Removing a toner cartridge 1 Press the access button on the left side of the MFP, and open the front cover. 1 2 2 To remove the toner cartridge: a Press the button on page 70 for more information. b Remove the toner cartridge using the handle. 1 2 To return the empty toner cartridge, see Recycling Lexmark products on the print cartridge assembly.
User's Guide
Page 62
Installing a toner cartridge 1 If you are installing a new toner cartridge, remove the toner cartridge from the packaging, and gently shake four or five times to distribute the toner. 2 Gently slide the toner cartridge in until it locks into place. Installing a toner cartridge 62
Installing a toner cartridge 1 If you are installing a new toner cartridge, remove the toner cartridge from the packaging, and gently shake four or five times to distribute the toner. 2 Gently slide the toner cartridge in until it locks into place. Installing a toner cartridge 62
User's Guide
Page 63
For more information, see Removing a toner cartridge on page 61 and Installing a toner cartridge on page 62. 1 Press the access button on the display is 88 Toner Low. 3 Close the front cover. Note: If the error message reappears after redistributing the toner, replace the toner cartridge. Note: The front cover must be closed to start a new print, copy, scan, or fax job. Redistributing toner Redistribute the toner if you are dissatisfied with print quality or if the error message on the left side of the MFP, and open the front cover. 1 2 Redistributing toner 63
For more information, see Removing a toner cartridge on page 61 and Installing a toner cartridge on page 62. 1 Press the access button on the display is 88 Toner Low. 3 Close the front cover. Note: If the error message reappears after redistributing the toner, replace the toner cartridge. Note: The front cover must be closed to start a new print, copy, scan, or fax job. Redistributing toner Redistribute the toner if you are dissatisfied with print quality or if the error message on the left side of the MFP, and open the front cover. 1 2 Redistributing toner 63
User's Guide
Page 64
2 To remove the toner cartridge: a Press the button on the print cartridge assembly. Redistributing toner 64 b Remove the toner cartridge using the handle. 1 2 3 Firmly shake the cartridge in all directions to distribute the toner. 4 Reinstall the cartridge, and close the front cover. Note: If print quality does not improve, replace the toner cartridge.
2 To remove the toner cartridge: a Press the button on the print cartridge assembly. Redistributing toner 64 b Remove the toner cartridge using the handle. 1 2 3 Firmly shake the cartridge in all directions to distribute the toner. 4 Reinstall the cartridge, and close the front cover. Note: If print quality does not improve, replace the toner cartridge.
User's Guide
Page 66
b Remove the toner cartridge using the handle. 5 Unpack the photoconductor kit. 6 Install the toner cartridge into place when correctly installed. 7 Reinstall the print cartridge assembly. 8 Press and hold Stop for three seconds to reset photoconductor recount. 9 Close the front cover. Note: The toner cartridge snaps into the new photoconductor. 4 To remove the toner cartridge: a Press the button on the print cartridge assembly. Replacing the photoconductor 66
b Remove the toner cartridge using the handle. 5 Unpack the photoconductor kit. 6 Install the toner cartridge into place when correctly installed. 7 Reinstall the print cartridge assembly. 8 Press and hold Stop for three seconds to reset photoconductor recount. 9 Close the front cover. Note: The toner cartridge snaps into the new photoconductor. 4 To remove the toner cartridge: a Press the button on the print cartridge assembly. Replacing the photoconductor 66
User's Guide
Page 67
Cleaning the MFP To maintain print quality, follow these cleaning procedures each time the toner cartridge is clean and dry. 5 Close the top cover. If you dampen the cloth slightly with water. 2 Open the top cover. 3 Wipe the surfaces of ...
Cleaning the MFP To maintain print quality, follow these cleaning procedures each time the toner cartridge is clean and dry. 5 Close the top cover. If you dampen the cloth slightly with water. 2 Open the top cover. 3 Wipe the surfaces of ...
User's Guide
Page 68
... MFP, be careful not to prevent burns. Cleaning the MFP 68 Avoid contact with the fuser area to touch the transfer roller located under the toner cartridge. Cleaning the inside of the MFP CAUTION: The fuser area is hot.
... MFP, be careful not to prevent burns. Cleaning the MFP 68 Avoid contact with the fuser area to touch the transfer roller located under the toner cartridge. Cleaning the inside of the MFP CAUTION: The fuser area is hot.
User's Guide
Page 69
Cleaning the MFP 69 Warning: • To prevent damage to the print cartridge assembly, do not expose it with a piece of paper, if necessary. • Do not touch the black transfer roller. 5 Reinsert the print cartridge assembly, and close the front cover. 6 Plug in the power cord and turn the MFP on. 4 With a dry, lint-free cloth, wipe away any dust and spilled toner from the print cartridge area. Cover it to light for more than a few minutes.
Cleaning the MFP 69 Warning: • To prevent damage to the print cartridge assembly, do not expose it with a piece of paper, if necessary. • Do not touch the black transfer roller. 5 Reinsert the print cartridge assembly, and close the front cover. 6 Plug in the power cord and turn the MFP on. 4 With a dry, lint-free cloth, wipe away any dust and spilled toner from the print cartridge area. Cover it to light for more than a few minutes.
User's Guide
Page 70
... locate a dealer near you, visit our Web site: www.lexmark.com. Ordering supplies To order supplies or to Lexmark for recycling: 1 Visit our Web site: www.lexmark.com/recycle. 2 Follow the instructions on approximately 5% coverage. Part number Item Average yield X340A11G Return program toner cartridge (X340/X340n/X342n) 2500 standard pages1 X340H11G High yield return...
... locate a dealer near you, visit our Web site: www.lexmark.com. Ordering supplies To order supplies or to Lexmark for recycling: 1 Visit our Web site: www.lexmark.com/recycle. 2 Follow the instructions on approximately 5% coverage. Part number Item Average yield X340A11G Return program toner cartridge (X340/X340n/X342n) 2500 standard pages1 X340H11G High yield return...
User's Guide
Page 84
For more information, see on page 72. Make sure the toner cartridge is set as the default printer. 1 Click Start Æ Settings Æ Printers and Faxes or Printers. Disconnect the USB cable, and then reconnect it. ... and size of graphics and images in use. For more information, see Installing a toner cartridge on page 62. on page 73. or Click Start Æ Control Panel Æ Printers and Other Hardware Æ Printers and Faxes. 2 Double-click the Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure no check mark appears...
For more information, see on page 72. Make sure the toner cartridge is set as the default printer. 1 Click Start Æ Settings Æ Printers and Faxes or Printers. Disconnect the USB cable, and then reconnect it. ... and size of graphics and images in use. For more information, see Installing a toner cartridge on page 62. on page 73. or Click Start Æ Control Panel Æ Printers and Other Hardware Æ Printers and Faxes. 2 Double-click the Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure no check mark appears...
User's Guide
Page 85
... panel menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return... the control panel. You may be able to temporarily extend the toner cartridge life by redistributing the toner. For more information, see Redistributing toner on both sides. if this does not work , install a new toner cartridge. Only use new, dry paper. Print quality troubleshooting Problem...
... panel menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return... the control panel. You may be able to temporarily extend the toner cartridge life by redistributing the toner. For more information, see Redistributing toner on both sides. if this does not work , install a new toner cartridge. Only use new, dry paper. Print quality troubleshooting Problem...
User's Guide
Page 86
... troubleshooting 86 Problem Horizontal stripes AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Gray background AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Toner smear Page skew AAAAaAaaaBaBBBbBbbbCbCCCCccccc Solution Replace the toner cartridge. Make sure the paper guides in the manual feeder on page 28. Make sure the paper... panel menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return...
... troubleshooting 86 Problem Horizontal stripes AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Gray background AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Toner smear Page skew AAAAaAaaaBaBBBbBbbbCbCCCCccccc Solution Replace the toner cartridge. Make sure the paper guides in the manual feeder on page 28. Make sure the paper... panel menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return...
User's Guide
Page 87
... paper and original documents on page 65. The MFP may need to be serviced. Make sure the paper is loaded correctly. Black pages Replace the toner cartridge. If replacing the toner cartridge does not correct the problem, replace the photoconductor. Call a service representative. Print quality troubleshooting 87 For more information, see Installing...
... paper and original documents on page 65. The MFP may need to be serviced. Make sure the paper is loaded correctly. Black pages Replace the toner cartridge. If replacing the toner cartridge does not correct the problem, replace the photoconductor. Call a service representative. Print quality troubleshooting 87 For more information, see Installing...
User's Guide
Page 90
... of the original document is loaded correctly into the ADF or on page 47. • As an alternative, dial the telephone number manually. Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. Fax...
... of the original document is loaded correctly into the ADF or on page 47. • As an alternative, dial the telephone number manually. Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. Fax...
