Troubleshooting Guide
Page 1
...Printer control panel display is Not Connected, check the network cables, and then try printing the network setup page again. Try one or more of these possibilities, turn the printer off , wait ...IS READY TO PRINT Make sure Ready or Power Saver appears on the Lexmark Web site at www.lexmark.com. For more of paper from the standard exit bin. Solving printing problems Multiple-language ... Server does not open These are possible solutions. Once you may need to print. If the status is blank or displays only diamonds The printer self test failed. Turn the printer off by...
...Printer control panel display is Not Connected, check the network cables, and then try printing the network setup page again. Try one or more of these possibilities, turn the printer off , wait ...IS READY TO PRINT Make sure Ready or Power Saver appears on the Lexmark Web site at www.lexmark.com. For more of paper from the standard exit bin. Solving printing problems Multiple-language ... Server does not open These are possible solutions. Once you may need to print. If the status is blank or displays only diamonds The printer self test failed. Turn the printer off by...
Troubleshooting Guide
Page 2
...one or more of the following : REDUCE THE COMPLEXITY OF THE PRINT JOB Eliminate the number and size of fonts, the number and complexity of images, and the number of the following : PARTIAL JOB, NO JOB, OR BLANK PAGES PRINT The print job may contain a formatting error or invalid data. • ...Delete the print job, and then print it again. • For PDF documents, recreate the PDF and then print it again. You must exit Hex Trace mode before you want...
...one or more of the following : REDUCE THE COMPLEXITY OF THE PRINT JOB Eliminate the number and size of fonts, the number and complexity of images, and the number of the following : PARTIAL JOB, NO JOB, OR BLANK PAGES PRINT The print job may contain a formatting error or invalid data. • ...Delete the print job, and then print it again. • For PDF documents, recreate the PDF and then print it again. You must exit Hex Trace mode before you want...
Troubleshooting Guide
Page 5
... Try one or more of the following topics may help you solve print quality problems. If these suggestions still do not correct the problem, then call for the paper size loaded. Blank pages These are possible solutions. Clipped images These are possible solutions. The ...message remains on the printer control panel display until all the pages print. 5 After the print quality test pages print, press the down arrow button until Exit Config...
... Try one or more of the following topics may help you solve print quality problems. If these suggestions still do not correct the problem, then call for the paper size loaded. Blank pages These are possible solutions. Clipped images These are possible solutions. The ...message remains on the printer control panel display until all the pages print. 5 After the print quality test pages print, press the down arrow button until Exit Config...
User's Guide
Page 6
... rollers ...170 Ordering staple cartridges...170 Ordering a transfer roller...170 Recycling Lexmark products...170 Moving the printer...170 Before moving the printer...170 Moving the... panel display is blank or displays only diamonds 175 Embedded Web Server does not open...175 Solving printing problems...176 Multiple-language PDFs do not print...176 Error message ...print ...177 Job takes longer than expected to print ...177 Job prints from the wrong tray or on the wrong paper 178 Incorrect characters print...178 Tray linking does not work ...178 Large jobs do not collate ...178 Unexpected page...
... rollers ...170 Ordering staple cartridges...170 Ordering a transfer roller...170 Recycling Lexmark products...170 Moving the printer...170 Before moving the printer...170 Moving the... panel display is blank or displays only diamonds 175 Embedded Web Server does not open...175 Solving printing problems...176 Multiple-language PDFs do not print...176 Error message ...print ...177 Job takes longer than expected to print ...177 Job prints from the wrong tray or on the wrong paper 178 Incorrect characters print...178 Tray linking does not work ...178 Large jobs do not collate ...178 Unexpected page...
User's Guide
Page 7
... problems...182 Paper frequently jams ...182 Paper jam message remains after jam is cleared ...183 Page that jammed does not reprint after you clear the jam 183 Solving print quality problems...183 Isolating print quality problems...183 Blank pages...184 Clipped images...184 Ghost images...184 Gray background ...185 Incorrect margins...185 Paper curl...186...
... problems...182 Paper frequently jams ...182 Paper jam message remains after jam is cleared ...183 Page that jammed does not reprint after you clear the jam 183 Solving print quality problems...183 Isolating print quality problems...183 Blank pages...184 Clipped images...184 Ghost images...184 Gray background ...185 Incorrect margins...185 Paper curl...186...
User's Guide
Page 103
.... When Duplex is selected, one - or two-sided orientation depending on the print job. Understanding printer menus 103 When Duplex is selected, one - When one-sided printing is selected from Print Properties in Windows or the Print dialog in Macintosh, a blank page is selected, Vinyl Labels must be loaded in the paper tray. Note: Off is...
.... When Duplex is selected, one - or two-sided orientation depending on the print job. Understanding printer menus 103 When Duplex is selected, one - When one-sided printing is selected from Print Properties in Windows or the Print dialog in Macintosh, a blank page is selected, Vinyl Labels must be loaded in the paper tray. Note: Off is...
User's Guide
Page 132
... for Multi-Purpose Feeder to Off, a blank page is inserted between each page of the print job. Understanding printer menus 132 This setting is useful when printing transparencies or inserting blank pages in a document for each set of printed pages, such as a menu setting. Specifies whether blank pages are inserted in a print job Note: Do Not Print is the factory default setting. Stacks...
... for Multi-Purpose Feeder to Off, a blank page is inserted between each page of the print job. Understanding printer menus 132 This setting is useful when printing transparencies or inserting blank pages in a document for each set of printed pages, such as a menu setting. Specifies whether blank pages are inserted in a print job Note: Do Not Print is the factory default setting. Stacks...
User's Guide
Page 143
... None Between Copies Between Jobs Between Pages Separator Source Tray Multi-Purpose Feeder Envelope Feeder Blank Pages Do Not Print Print Description Specifies the positioning of multiple-page images when using the printer and performing printing tasks. Specifies whether blank pages are inserted in a print job Note: Do Not Print is useful when printing transparencies or inserting blank pages in portrait or landscape orientation.
... None Between Copies Between Jobs Between Pages Separator Source Tray Multi-Purpose Feeder Envelope Feeder Blank Pages Do Not Print Print Description Specifies the positioning of multiple-page images when using the printer and performing printing tasks. Specifies whether blank pages are inserted in a print job Note: Do Not Print is useful when printing transparencies or inserting blank pages in portrait or landscape orientation.
User's Guide
Page 177
... the following : REDUCE THE COMPLEXITY OF THE PRINT JOB Eliminate the number and size of fonts, the number and complexity of images, and the number of them. For more information, visit the Lexmark Web site at www.lexmark.com. CHANGE THE PAGE PROTECT SETTING TO OFF 1 From the printer ...one or more of the following : PARTIAL JOB, NO JOB, OR BLANK PAGES PRINT The print job may contain a formatting error or invalid data. • Delete the print job, and then print it again. • For PDF documents, recreate the PDF and then print it again. MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL,...
... the following : REDUCE THE COMPLEXITY OF THE PRINT JOB Eliminate the number and size of fonts, the number and complexity of images, and the number of them. For more information, visit the Lexmark Web site at www.lexmark.com. CHANGE THE PAGE PROTECT SETTING TO OFF 1 From the printer ...one or more of the following : PARTIAL JOB, NO JOB, OR BLANK PAGES PRINT The print job may contain a formatting error or invalid data. • Delete the print job, and then print it again. • For PDF documents, recreate the PDF and then print it again. MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL,...
User's Guide
Page 184
... the correct positions for the paper size loaded. For more of the following : PACKING MATERIAL MAY BE ON THE PRINT CARTRIDGE Remove the print cartridge and make sure the packing material is properly removed. Ghost images Troubleshooting 184 If the problem continues, the printer... may need to print, specify the correct size setting: • For Windows users, specify the size from Print Properties. • For Macintosh users, specify the size from the Page Setup dialog. Blank pages These are possible solutions. Try one or more information,...
... the correct positions for the paper size loaded. For more of the following : PACKING MATERIAL MAY BE ON THE PRINT CARTRIDGE Remove the print cartridge and make sure the packing material is properly removed. Ghost images Troubleshooting 184 If the problem continues, the printer... may need to print, specify the correct size setting: • For Windows users, specify the size from Print Properties. • For Macintosh users, specify the size from the Page Setup dialog. Blank pages These are possible solutions. Try one or more information,...
User's Guide
Page 213
... control panel 79 canceling from Windows 79 print quality test pages printing 78 print quality troubleshooting blank pages 184 clipped images 184 ghost images 184 gray background 185 poor transparency quality 193 print irregularities 186 print is too dark 187 print is too light 188 print quality test pages 183 repeating defects 189 skewed print 189 solid black streaks 190 solid color...
... control panel 79 canceling from Windows 79 print quality test pages printing 78 print quality troubleshooting blank pages 184 clipped images 184 ghost images 184 gray background 185 poor transparency quality 193 print irregularities 186 print is too dark 187 print is too light 188 print quality test pages 183 repeating defects 189 skewed print 189 solid black streaks 190 solid color...
User's Guide
Page 215
...USB drive 153 Ready 153 Reattach bin 153 Reattach bin - 153 Reattach envelope feeder 154 recycled paper using 67 recycling Lexmark products 170 WEEE statement 198 Remote Management Active 154 Remove packaging material, check 154 Remove paper from 155 Remove paper ...prints from wrong tray 178 job prints on wrong paper 178 job takes longer than expected 177 jobs do not print 176 Large jobs do not collate 178 multiple-language PDFs do not print 176 paper curl 186 paper frequently jams 182 tray linking does not work 178 unexpected page breaks occur 179 troubleshooting, print quality blank pages...
...USB drive 153 Ready 153 Reattach bin 153 Reattach bin - 153 Reattach envelope feeder 154 recycled paper using 67 recycling Lexmark products 170 WEEE statement 198 Remote Management Active 154 Remove packaging material, check 154 Remove paper from 155 Remove paper ...prints from wrong tray 178 job prints on wrong paper 178 job takes longer than expected 177 jobs do not print 176 Large jobs do not collate 178 multiple-language PDFs do not print 176 paper curl 186 paper frequently jams 182 tray linking does not work 178 unexpected page breaks occur 179 troubleshooting, print quality blank pages...
Help Menu Pages
Page 21
...both buttons when Performing Self Test appears. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. The pages are possible solutions. The message remains on sequence, and then Config Menu appears. 4 Press the down arrow button until... the pages print. 5 After the print quality test pages print, press the down arrow button until Exit Config Menu appears, and then press . Try one or more information, contact Customer Support. Blank pages These are formatted, Printing Quality Test Pages appears, and then the pages print. Reinstall the print cartridge....
...both buttons when Performing Self Test appears. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. The pages are possible solutions. The message remains on sequence, and then Config Menu appears. 4 Press the down arrow button until... the pages print. 5 After the print quality test pages print, press the down arrow button until Exit Config Menu appears, and then press . Try one or more information, contact Customer Support. Blank pages These are formatted, Printing Quality Test Pages appears, and then the pages print. Reinstall the print cartridge....