Troubleshooting Guide
Page 1
... . Printer control panel display is supported. Error message about 10 seconds, and then turn the printer off and contact Customer Support. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Jobs do not print These are correct... • Verify that you are using the correct printer software. • If you may need to print in the tray. Lexmark™ T65x Troubleshooting Guide Troubleshooting Solving basic problems Solving basic printer problems If there are basic printer problems, or the printer is ...
... . Printer control panel display is supported. Error message about 10 seconds, and then turn the printer off and contact Customer Support. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Jobs do not print These are correct... • Verify that you are using the correct printer software. • If you may need to print in the tray. Lexmark™ T65x Troubleshooting Guide Troubleshooting Solving basic problems Solving basic printer problems If there are basic printer problems, or the printer is ...
User's Guide
Page 5
... PostScript menu...136 PCL Emul menu ...137 HTML menu...140 Image menu...141 Flash Drive menu ...141 Help menu...143 Understanding printer messages 145 List of status and error messages...145 Maintaining the printer 166 Cleaning the exterior of the printer...166 Storing supplies...166 Conserving supplies...166 Checking the status of supplies...
... PostScript menu...136 PCL Emul menu ...137 HTML menu...140 Image menu...141 Flash Drive menu ...141 Help menu...143 Understanding printer messages 145 List of status and error messages...145 Maintaining the printer 166 Cleaning the exterior of the printer...166 Storing supplies...166 Conserving supplies...166 Checking the status of supplies...
User's Guide
Page 6
...a fuser...169 Ordering a fuser wiper ...169 Ordering pick rollers ...170 Ordering staple cartridges...170 Ordering a transfer roller...170 Recycling Lexmark products...170 Moving the printer...170 Before moving the printer...170 Moving the printer to another location...171 Shipping the printer ...171 ...blank or displays only diamonds 175 Embedded Web Server does not open...175 Solving printing problems...176 Multiple-language PDFs do not print...176 Error message about reading USB drive appears...176 Jobs do not print...176 Confidential and other held jobs do not print ...177 Job takes longer...
...a fuser...169 Ordering a fuser wiper ...169 Ordering pick rollers ...170 Ordering staple cartridges...170 Ordering a transfer roller...170 Recycling Lexmark products...170 Moving the printer...170 Before moving the printer...170 Moving the printer to another location...171 Shipping the printer ...171 ...blank or displays only diamonds 175 Embedded Web Server does not open...175 Solving printing problems...176 Multiple-language PDFs do not print...176 Error message about reading USB drive appears...176 Jobs do not print...176 Confidential and other held jobs do not print ...177 Job takes longer...
User's Guide
Page 81
... tray recommendations • Make sure the paper lies flat in the sealed or closed position - Have windows, holes, perforations, cutouts, or embossing - Clearing jams Jam error messages appear on page 70. • Do not load wrinkled, creased, damp, bent, or curled paper. • Flex, fan, and straighten paper before loading it. •...
... tray recommendations • Make sure the paper lies flat in the sealed or closed position - Have windows, holes, perforations, cutouts, or embossing - Clearing jams Jam error messages appear on page 70. • Do not load wrinkled, creased, damp, bent, or curled paper. • Flex, fan, and straighten paper before loading it. •...
User's Guide
Page 145
... Feeder appears on . Cancel not available Wait for the message to clear. Change to clear. Busy Wait for the message to clear. Use Current appears, and then press to clear. Canceling Wait for the message to print on the paper currently in the Check duplex...current print job. If the error occurs a second time: 1 Turn the printer off and then back on the display, it refers to a properly grounded outlet. 6 Restart the printer. Understanding printer messages 145 List of status and error messages Activating Menu Changes Wait for the message to is a tray or ...
... Feeder appears on . Cancel not available Wait for the message to clear. Change to clear. Busy Wait for the message to clear. Use Current appears, and then press to clear. Canceling Wait for the message to print on the paper currently in the Check duplex...current print job. If the error occurs a second time: 1 Turn the printer off and then back on the display, it refers to a properly grounded outlet. 6 Restart the printer. Understanding printer messages 145 List of status and error messages Activating Menu Changes Wait for the message to is a tray or ...
User's Guide
Page 146
.... Warning-Potential Damage: Do not turn the printer off and then back on the display. Clearing job accounting statistics Wait for the message to clear. If the error occurs again: 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Remove the duplex unit. 4... Contact Customer Support. • Press to clear the message and print without using the duplex unit. Understanding printer messages 146 Check tray connection Try ...
.... Warning-Potential Damage: Do not turn the printer off and then back on the display. Clearing job accounting statistics Wait for the message to clear. If the error occurs again: 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Remove the duplex unit. 4... Contact Customer Support. • Press to clear the message and print without using the duplex unit. Understanding printer messages 146 Check tray connection Try ...
User's Guide
Page 148
...: • Install the specified bin: 1 Turn the printer off while the printer is formatting the printer hard disk. Error reading USB drive Remove the device and wait for the message to clear. The USB drive may be corrupted. You can use Hex Trace to troubleshoot printer problems. Insert staple cartridge...bin. 4 Connect the power cord to clear. Hex Trace Ready The printer is in Print Properties when the confidential job was sent for the message to clear. Warning-Potential Damage: Do not power off while the printer is active. Formatting Flash DO NOT POWER OFF Wait for printing. ...
...: • Install the specified bin: 1 Turn the printer off while the printer is formatting the printer hard disk. Error reading USB drive Remove the device and wait for the message to clear. The USB drive may be corrupted. You can use Hex Trace to troubleshoot printer problems. Insert staple cartridge...bin. 4 Connect the power cord to clear. Hex Trace Ready The printer is in Print Properties when the confidential job was sent for the message to clear. Warning-Potential Damage: Do not power off while the printer is active. Formatting Flash DO NOT POWER OFF Wait for printing. ...
User's Guide
Page 153
... to clear. Reading USB drive DO NOT REMOVE Wait for the message to clear the message and print without using the specified bin. Understanding printer messages 153 Ready The printer is ready to a properly grounded outlet. 6 Restart the printer. Reattach bin - If the error occurs a second time: 1 Turn the printer off . 2 Unplug the power...
... to clear. Reading USB drive DO NOT REMOVE Wait for the message to clear the message and print without using the specified bin. Understanding printer messages 153 Ready The printer is ready to a properly grounded outlet. 6 Restart the printer. Reattach bin - If the error occurs a second time: 1 Turn the printer off . 2 Unplug the power...
User's Guide
Page 154
... the paper from the standard exit bin. If removing the paper does not clear the message, then touch Continue. Wait for the message to a properly grounded outlet. 6 Restart the printer. If the error occurs again: 1 Turn the printer off . 2 Unplug the power cord from the wall... location. The printer automatically senses paper removal and resumes printing. Understanding printer messages 154 Remove packaging material, check Remove any remaining packaging material from all of paper from the specified bin. If the error occurs a second time: 1 Turn the printer off . 2 Unplug the...
... the paper from the standard exit bin. If removing the paper does not clear the message, then touch Continue. Wait for the message to a properly grounded outlet. 6 Restart the printer. If the error occurs again: 1 Turn the printer off . 2 Unplug the power cord from the wall... location. The printer automatically senses paper removal and resumes printing. Understanding printer messages 154 Remove packaging material, check Remove any remaining packaging material from all of paper from the specified bin. If the error occurs a second time: 1 Turn the printer off . 2 Unplug the...
User's Guide
Page 160
...to stop the defragment operation and continue printing. The printer will find a requested font. If the error message remains, the flash memory may be defective and require replacing. 54 Serial option error is the proper one for resources Try one or more of the following: • Press the ... to stop the defragment operation and continue printing. • Format the flash memory. Understanding printer messages 160 From the PPDS menu, select Best Fit, and then select On. 50 PPDS font error Try one or more of the following: • Press the arrow buttons until Continue appears,...
...to stop the defragment operation and continue printing. The printer will find a requested font. If the error message remains, the flash memory may be defective and require replacing. 54 Serial option error is the proper one for resources Try one or more of the following: • Press the ... to stop the defragment operation and continue printing. • Format the flash memory. Understanding printer messages 160 From the PPDS menu, select Best Fit, and then select On. 50 PPDS font error Try one or more of the following: • Press the arrow buttons until Continue appears,...
User's Guide
Page 161
...the Serial Buffer menu item is the number of the parallel port. Understanding printer messages 161 to clear the message. 56 Serial port disabled is not set to Disabled. to continue printing. 54 Standard network software error Try one or more of the following: • Press the arrow buttons ... received through the parallel port. • Make sure the Parallel Buffer menu item is a slot on the printer system board. 54 Network software error Try one or more of the following: • Press the arrow buttons until Continue appears, and then press • Turn the printer off...
...the Serial Buffer menu item is the number of the parallel port. Understanding printer messages 161 to clear the message. 56 Serial port disabled is not set to Disabled. to continue printing. 54 Standard network software error Try one or more of the following: • Press the arrow buttons ... received through the parallel port. • Make sure the Parallel Buffer menu item is a slot on the printer system board. 54 Network software error Try one or more of the following: • Press the arrow buttons until Continue appears, and then press • Turn the printer off...
User's Guide
Page 165
To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com. 1565 Emulation error, load emulation option The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware card. Understanding printer messages 165
To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com. 1565 Emulation error, load emulation option The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware card. Understanding printer messages 165
User's Guide
Page 176
Error message about reading USB drive appears Make sure the USB drive is functioning correctly. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in Adobe Acrobat. 2 Click the printer icon...the stack of the following: MAKE SURE THE PRINTER IS READY TO PRINT Make sure Ready or Power Saver appears on the Lexmark Web site at www.lexmark.com. Troubleshooting 176 MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that the status shows Connected. Try one or...
Error message about reading USB drive appears Make sure the USB drive is functioning correctly. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in Adobe Acrobat. 2 Click the printer icon...the stack of the following: MAKE SURE THE PRINTER IS READY TO PRINT Make sure Ready or Power Saver appears on the Lexmark Web site at www.lexmark.com. Troubleshooting 176 MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that the status shows Connected. Try one or...
User's Guide
Page 213
... streaked horizontal lines 191 streaked vertical lines 191 toner fog or background shading 192 toner rubs off 192 toner specks 193 print troubleshooting error reading USB drive 176 held jobs do not print 177 incorrect characters print 178 incorrect margins 185 job prints from wrong tray 178 ...location 14 shipping 171 Printer busy, Continue, Quit 152 printer control panel 15 factory defaults, restoring 174 printer hard disk installing 30 printer messages 1565 Emulation error, load emulation option 165 200-282 Paper jam 164 281 paper jam 91 282 paper jam 91 30 Invalid refill, change cartridge 158 ...
... streaked horizontal lines 191 streaked vertical lines 191 toner fog or background shading 192 toner rubs off 192 toner specks 193 print troubleshooting error reading USB drive 176 held jobs do not print 177 incorrect characters print 178 incorrect margins 185 job prints from wrong tray 178 ...location 14 shipping 171 Printer busy, Continue, Quit 152 printer control panel 15 factory defaults, restoring 174 printer hard disk installing 30 printer messages 1565 Emulation error, load emulation option 165 200-282 Paper jam 164 281 paper jam 91 282 paper jam 91 30 Invalid refill, change cartridge 158 ...
User's Guide
Page 215
...134 R Reading USB drive 153 Ready 153 Reattach bin 153 Reattach bin - 153 Reattach envelope feeder 154 recycled paper using 67 recycling Lexmark products 170 WEEE statement 198 Remote Management Active 154 Remove packaging material, check 154 Remove paper from 155 Remove paper from all bins... troubleshooting, display display is blank 175 display shows only diamonds 175 troubleshooting, paper feed message remains after jam is cleared 183 page that jammed does not reprint 183 troubleshooting, print error reading USB drive 176 held jobs do not print 177 incorrect characters print 178 incorrect...
...134 R Reading USB drive 153 Ready 153 Reattach bin 153 Reattach bin - 153 Reattach envelope feeder 154 recycled paper using 67 recycling Lexmark products 170 WEEE statement 198 Remote Management Active 154 Remove packaging material, check 154 Remove paper from 155 Remove paper from all bins... troubleshooting, display display is blank 175 display shows only diamonds 175 troubleshooting, paper feed message remains after jam is cleared 183 page that jammed does not reprint 183 troubleshooting, print error reading USB drive 176 held jobs do not print 177 incorrect characters print 178 incorrect...
Service Manual
Page 25
After you to most computer networks. Use the service error codes, user status messages, user error messages, service checks, and diagnostic aids to verify the repair. General information The Lexmark™ laser printers are available in the following models: Machine type 4062-01A 4062-21A 4062-23A 4062-... the repair, perform tests as needed to determine the printer problem and repair the failure. See "Start" on page 2-1. The Lexmark laser printers are letter-quality page printers designed to attach to personal computers and to the correct field replaceable unit (FRU) or part...
After you to most computer networks. Use the service error codes, user status messages, user error messages, service checks, and diagnostic aids to verify the repair. General information The Lexmark™ laser printers are available in the following models: Machine type 4062-01A 4062-21A 4062-23A 4062-... the repair, perform tests as needed to determine the printer problem and repair the failure. See "Start" on page 2-1. The Lexmark laser printers are letter-quality page printers designed to attach to personal computers and to the correct field replaceable unit (FRU) or part...
Service Manual
Page 35
... or set the printer down. Use the hand holds on page 4-1. WARNING: When operating the driving units using the diagnostics or other tools, be printer error messages that are not under the printer when you connect or disconnect any cable electronic board or assembly. CAUTION: Be careful to "Handling ESD-sensitive parts...
... or set the printer down. Use the hand holds on page 4-1. WARNING: When operating the driving units using the diagnostics or other tools, be printer error messages that are not under the printer when you connect or disconnect any cable electronic board or assembly. CAUTION: Be careful to "Handling ESD-sensitive parts...
Service Manual
Page 235
... from DIAGNOSTICS includes: • Detailed printer information, including code versions • Time and date stamps • Page counts for most recent errors that have occurred). All 2xx and 9xx error messages are stored in the log are entered, so there may be repetitions. To view the event log: 1. Select Display Log from REPORTS...
... from DIAGNOSTICS includes: • Detailed printer information, including code versions • Time and date stamps • Page counts for most recent errors that have occurred). All 2xx and 9xx error messages are stored in the log are entered, so there may be repetitions. To view the event log: 1. Select Display Log from REPORTS...
Service Manual
Page 241
... Keypad 1 2 3 ABC DEF 4 5 6 GHI JKL MNO 7 8 9 PQRS TUV WXYZ * 0 # Description View printing options as well as status and error messages. Enter numbers or symbols on the display. . 4062-XXX Best Speed Settings are For short jobs and For long jobs. Submitting Exit Config Menu (models... T650, T652, and T654) Press to the home screen. The message Resetting the Printer displays, and the printer performs a POR and restarts in normal mode. Make a setting change,...
... Keypad 1 2 3 ABC DEF 4 5 6 GHI JKL MNO 7 8 9 PQRS TUV WXYZ * 0 # Description View printing options as well as status and error messages. Enter numbers or symbols on the display. . 4062-XXX Best Speed Settings are For short jobs and For long jobs. Submitting Exit Config Menu (models... T650, T652, and T654) Press to the home screen. The message Resetting the Printer displays, and the printer performs a POR and restarts in normal mode. Make a setting change,...
Service Manual
Page 259
... Setup, EP Setup, Reports, Event Log, Development Menu, and Scanner Tests. Touch to Diagnostics Menu. The most recent errors that have occurred). All 2xx and 9xx error messages are stored in pages per minute. Identical errors in consecutive positions in the log are Enable and Disable. Gap Adjust The setting adjusts the minimum gap...
... Setup, EP Setup, Reports, Event Log, Development Menu, and Scanner Tests. Touch to Diagnostics Menu. The most recent errors that have occurred). All 2xx and 9xx error messages are stored in pages per minute. Identical errors in consecutive positions in the log are Enable and Disable. Gap Adjust The setting adjusts the minimum gap...