User Guide
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......114 Cleaning the scanner glass...114 Troubleshooting 115 Before you troubleshoot...115 Using the Service Center to solve printer problems 115 If Troubleshooting does not solve your problem 115 Setup troubleshooting...115 Jams and misfeeds troubleshooting...121 Print troubleshooting...124 Copy and scan troubleshooting...126 Fax troubleshooting...128 Memory card troubleshooting...134 Wireless troubleshooting...136 Notices 155 Product information...155...
......114 Cleaning the scanner glass...114 Troubleshooting 115 Before you troubleshoot...115 Using the Service Center to solve printer problems 115 If Troubleshooting does not solve your problem 115 Setup troubleshooting...115 Jams and misfeeds troubleshooting...121 Print troubleshooting...124 Copy and scan troubleshooting...126 Fax troubleshooting...128 Memory card troubleshooting...134 Wireless troubleshooting...136 Notices 155 Product information...155...
User Guide
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... are ideal for printing documents that are you to www.lexmark.com/recycle. Conserving ink • Use Quick Print or Draft Mode. Recycling • Return ink cartridges for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is... also available on the Lexmark Web site at www.lexmark.com/publications/. These features clean the printhead nozzles to print documents using the "...
... are ideal for printing documents that are you to www.lexmark.com/recycle. Conserving ink • Use Quick Print or Draft Mode. Recycling • Return ink cartridges for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is... also available on the Lexmark Web site at www.lexmark.com/publications/. These features clean the printhead nozzles to print documents using the "...
User Guide
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Help using the printer software The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E-mail support Telephone support Warranty ...when you contact support so that they may serve you looking for your region or country can be found on the Support Web site (support.lexmark.com) or on the printed warranty that came with your operating system. Warranty information varies by country or region: • In the US...
Help using the printer software The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E-mail support Telephone support Warranty ...when you contact support so that they may serve you looking for your region or country can be found on the Support Web site (support.lexmark.com) or on the printed warranty that came with your operating system. Warranty information varies by country or region: • In the US...
User Guide
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...Home (referred to as Printer Home) Lexmark Fast Pics (referred to as Fast Pics) Lexmark Toolbar (referred to as Toolbar) Lexmark Tools for Office (referred to as Tools for Office) Lexmark Fax Solutions (referred to as Fax Solutions) Abbyy Sprint OCR Lexmark Wireless Setup Utility (referred to as ...-in phone book. • Access the Lexmark Fax Setup Utility in four-in-one printers. Access your printer model. Scan a document and produce text that you can edit with the printer software if the printer has wireless capability. • Troubleshoot the printer. • Access the printer ...
...Home (referred to as Printer Home) Lexmark Fast Pics (referred to as Fast Pics) Lexmark Toolbar (referred to as Toolbar) Lexmark Tools for Office (referred to as Tools for Office) Lexmark Fax Solutions (referred to as Fax Solutions) Abbyy Sprint OCR Lexmark Wireless Setup Utility (referred to as ...-in phone book. • Access the Lexmark Fax Setup Utility in four-in-one printers. Access your printer model. Scan a document and produce text that you can edit with the printer software if the printer has wireless capability. • Troubleshoot the printer. • Access the printer ...
User Guide
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... during printer installation Software resident in Mac OS X v10.5 or later) • Access the printer utility. • Troubleshoot. • Order ink or supplies. • Contact Lexmark. • Check the printer software version installed on the Finder desktop after installation. 1 From the Finder desktop, double-...click the printer folder. 2 Double-click the icon of copies to use. Use the Lexmark All-In-One Center (referred to as All-In-One Center) Lexmark Fax Setup Utility (referred to as Fax Setup Utility) To • Scan photos and documents. • ...
... during printer installation Software resident in Mac OS X v10.5 or later) • Access the printer utility. • Troubleshoot. • Order ink or supplies. • Contact Lexmark. • Check the printer software version installed on the Finder desktop after installation. 1 From the Finder desktop, double-...click the printer folder. 2 Double-click the icon of copies to use. Use the Lexmark All-In-One Center (referred to as All-In-One Center) Lexmark Fax Setup Utility (referred to as Fax Setup Utility) To • Scan photos and documents. • ...
User Guide
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... telephone line 1 While the printer is important if you do not hear a dial tone through both the wall jack and the printer, then see "Fax troubleshooting checklist" on the line and through the telephone handset. How do not hear a dial tone, plug the analog telephone into a second wall jack, and then...
... telephone line 1 While the printer is important if you do not hear a dial tone through both the wall jack and the printer, then see "Fax troubleshooting checklist" on the line and through the telephone handset. How do not hear a dial tone, plug the analog telephone into a second wall jack, and then...
User Guide
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...: There is no need to remove the USB cable connecting the printer to the computer during configuration. See related topics on troubleshooting specific connection types if you encounter difficulties during wireless configuration. If the installation dialog does not appear after a minute, then click... the CD icon on the desktop. 3 Double-click the Lexmark Extras folder. 4 Double-click Lexmark Setup Assistant. 5 Follow the instructions on the computer screen to set up locally (using USB connection) 1 Close all open ...
...: There is no need to remove the USB cable connecting the printer to the computer during configuration. See related topics on troubleshooting specific connection types if you encounter difficulties during wireless configuration. If the installation dialog does not appear after a minute, then click... the CD icon on the desktop. 3 Double-click the Lexmark Extras folder. 4 Double-click Lexmark Setup Assistant. 5 Follow the instructions on the computer screen to set up locally (using USB connection) 1 Close all open ...
User Guide
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... the list. 3 Select Printer Home. 4 From the Support tab, select Service Center. If Troubleshooting does not solve your problem Visit our Web site at support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical support • Contact numbers for paper...
... the list. 3 Select Printer Home. 4 From the Support tab, select Service Center. If Troubleshooting does not solve your problem Visit our Web site at support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical support • Contact numbers for paper...
User Guide
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Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the ... from the print queue" on page 120 • "Cannot print through USB" on page 120 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following...
Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the ... from the print queue" on page 120 • "Cannot print through USB" on page 120 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following...
User Guide
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REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 WI F I PRINTING 2 Remove the printhead. 3 Wipe the printhead contacts using a clean, lint-free cloth. Troubleshooting 117
REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 WI F I PRINTING 2 Remove the printhead. 3 Wipe the printhead contacts using a clean, lint-free cloth. Troubleshooting 117
User Guide
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... USB CONNECTION 1 Check the USB cable for any obvious damage. Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try removing and reinstalling the software. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer, ...the wall outlet. 2 Gently remove the power supply from the printer, and then reinsert it. 3 Plug the power cord into the matching color slot of the computer. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Before you encountered ...
... USB CONNECTION 1 Check the USB cable for any obvious damage. Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try removing and reinstalling the software. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer, ...the wall outlet. 2 Gently remove the power supply from the printer, and then reinsert it. 3 Plug the power cord into the matching color slot of the computer. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Before you encountered ...
User Guide
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... sure the printhead is marked with a USB symbol. If the cable is printing blank pages Blank pages may be caused by improperly installed ink cartridges. Troubleshooting 119 SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB MAKE SURE THE PRINT JOB IS NOT PAUSED MAKE SURE YOUR PRINTER...
... sure the printhead is marked with a USB symbol. If the cable is printing blank pages Blank pages may be caused by improperly installed ink cartridges. Troubleshooting 119 SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB MAKE SURE THE PRINT JOB IS NOT PAUSED MAKE SURE YOUR PRINTER...
User Guide
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... off the printer, and then unplug the power cord from the wall outlet. 2 Gently remove the power supply from the print queue If you troubleshoot" checklist does not solve the problem, then try one or more of the computer. If the cable is in the print queue and cannot delete... through USB If the "Before you have jobs stuck in Power Saver mode. 5 Press the arrow buttons to scroll to Align Printer, and the press . Troubleshooting 120 A cleaning page prints. 6 Press the arrow buttons to scroll to Deep Clean Printhead, and then press . Press to print, then the computer and ...
... off the printer, and then unplug the power cord from the wall outlet. 2 Gently remove the power supply from the print queue If you troubleshoot" checklist does not solve the problem, then try one or more of the computer. If the cable is in the print queue and cannot delete... through USB If the "Before you have jobs stuck in Power Saver mode. 5 Press the arrow buttons to scroll to Align Printer, and the press . Troubleshooting 120 A cleaning page prints. 6 Press the arrow buttons to scroll to Deep Clean Printhead, and then press . Press to print, then the computer and ...
User Guide
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... the printer back on page 124 Paper jam in the printer Note: The parts inside the printer are listed, then the USB port is enabled. Troubleshooting 121 For more information, see the computer documentation. MAKE SURE THE USB PORT IS ENABLED IN WINDOWS 1 Click , or click Start and then click Run... the paper tray or lift the scanner unit to tear the paper while removing it out. REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 121 • "Paper jam in the paper support" on page 122 • "Paper jam in the duplex...
... the printer back on page 124 Paper jam in the printer Note: The parts inside the printer are listed, then the USB port is enabled. Troubleshooting 121 For more information, see the computer documentation. MAKE SURE THE USB PORT IS ENABLED IN WINDOWS 1 Click , or click Start and then click Run... the paper tray or lift the scanner unit to tear the paper while removing it out. REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 121 • "Paper jam in the paper support" on page 122 • "Paper jam in the duplex...
User Guide
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... it. Note: Be careful not to turn the printer back on. Paper jam in the duplex unit Note: The parts inside the printer are sensitive. Troubleshooting 122 Note: Be careful not to tear the paper while removing it. 3 Press to turn off the printer. 2 Firmly grasp the paper, and then gently...
... it. Note: Be careful not to turn the printer back on. Paper jam in the duplex unit Note: The parts inside the printer are sensitive. Troubleshooting 122 Note: Be careful not to tear the paper while removing it. 3 Press to turn off the printer. 2 Firmly grasp the paper, and then gently...
User Guide
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Avoid unnecessarily touching these parts while clearing jams. 1 Open the ADF door, and then gently pull out the jammed paper. Note: Be careful not to tear the paper while removing it. 2 Close the ADF door. 3 Touch DONE or press , depending on your printer model. 5 From your computer, resume the print job. Troubleshooting 123 3 Reinsert the duplex unit. 4 Touch DONE or press , depending on your printer model. 4 From your computer, resume the print job. Paper jam in the ADF (selected models only) Note: The parts inside the printer are sensitive.
Avoid unnecessarily touching these parts while clearing jams. 1 Open the ADF door, and then gently pull out the jammed paper. Note: Be careful not to tear the paper while removing it. 2 Close the ADF door. 3 Touch DONE or press , depending on your printer model. 5 From your computer, resume the print job. Troubleshooting 123 3 Reinsert the duplex unit. 4 Touch DONE or press , depending on your printer model. 4 From your computer, resume the print job. Paper jam in the ADF (selected models only) Note: The parts inside the printer are sensitive.
User Guide
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..." on page 125 • "Computer slows down when printing" on page 126 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK PAPER CONDITION Use only new, unwrinkled paper. Try one...: • Left and right margins: - 6.35 mm (0.25 in.) for letter-size paper - 3.37 mm (0.133 in.) for your paper or specialty media. Troubleshooting 124 CHECK PAPER LOADING • Load a smaller amount of the following : CHECK MINIMUM PRINT SETTINGS Unless you are not sure which side is the printable...
..." on page 125 • "Computer slows down when printing" on page 126 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK PAPER CONDITION Use only new, unwrinkled paper. Try one...: • Left and right margins: - 6.35 mm (0.25 in.) for letter-size paper - 3.37 mm (0.133 in.) for your paper or specialty media. Troubleshooting 124 CHECK PAPER LOADING • Load a smaller amount of the following : CHECK MINIMUM PRINT SETTINGS Unless you are not sure which side is the printable...
User Guide
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... do not remove the streaks or lines on a 4 x 6 photo card, then choose US 4 x 6 in (Borderless). Streaks or lines on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more RAM. SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE... Troubleshooting 125 For example, if you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE INK LEVELS Replace low or empty ink cartridges. ADD ...
... do not remove the streaks or lines on a 4 x 6 photo card, then choose US 4 x 6 in (Borderless). Streaks or lines on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more RAM. SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE... Troubleshooting 125 For example, if you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE INK LEVELS Replace low or empty ink cartridges. ADD ...
User Guide
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Poor copy or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following: IF YOU ...YOU ARE USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Copy and scan troubleshooting • "Copier or scanner does not respond" on page 126 • "Scanner unit does not close" on ...over a network" on page 128 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CLEAN THE SCANNER GLASS...
Poor copy or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following: IF YOU ...YOU ARE USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Copy and scan troubleshooting • "Copier or scanner does not respond" on page 126 • "Scanner unit does not close" on ...over a network" on page 128 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CLEAN THE SCANNER GLASS...
User Guide
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... LOADED PAPER MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. ... USB CONNECTION 1 Check the USB cable for any obvious damage. RESTART THE COMPUTER Scanning takes too long or freezes the computer If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED USE A...
... LOADED PAPER MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. ... USB CONNECTION 1 Check the USB cable for any obvious damage. RESTART THE COMPUTER Scanning takes too long or freezes the computer If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED USE A...