User's Guide
Page 5
..., clear manual feeder. [25y.xx]...237 [x]‑page jam, open automatic feeder top cover. [28y.xx]...238 Troubleshooting...240 Understanding printer messages...240 Solving printer problems...254 Solving print problems...261 Solving copy problems...287 Solving fax problems...290 Solving scanner problems...296 Solving home screen applications...
..., clear manual feeder. [25y.xx]...237 [x]‑page jam, open automatic feeder top cover. [28y.xx]...238 Troubleshooting...240 Understanding printer messages...240 Solving printer problems...254 Solving print problems...261 Solving copy problems...287 Solving fax problems...290 Solving scanner problems...296 Solving home screen applications...
User's Guide
Page 7
...connections) are using a high-capacity tray and an input option, or more information, see www.lexmark.com/multifunctionprinters. Refer service or repairs, other than those described in your operating instructions that heats the... battery in hazardous radiation exposure. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you are properly installed in their marked plug-in ports. Safety information 7 Safety information Connect the power... INJURY: To reduce the risk of such problems. Remove the power cord from the electrical outlet before touching.
...connections) are using a high-capacity tray and an input option, or more information, see www.lexmark.com/multifunctionprinters. Refer service or repairs, other than those described in your operating instructions that heats the... battery in hazardous radiation exposure. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you are properly installed in their marked plug-in ports. Safety information 7 Safety information Connect the power... INJURY: To reduce the risk of such problems. Remove the power cord from the electrical outlet before touching.
User's Guide
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... the document or photo facedown on the scanner glass in the upper left corner. Solving fax problems "Fax and e-mail functions are not set up" on page 291 "Caller ID is loaded facedown on page 296 No The... problem is solved. Do pages show washed‑out or overexposed prints? Step 2 Check if the paper ...setting matches the size of the paper loaded in the tray. Yes Go to step 2. The problem is solved. Make sure the document or photo is not shown" on page 291 "Cannot send or receive...
... the document or photo facedown on the scanner glass in the upper left corner. Solving fax problems "Fax and e-mail functions are not set up" on page 291 "Caller ID is loaded facedown on page 296 No The... problem is solved. Do pages show washed‑out or overexposed prints? Step 2 Check if the paper ...setting matches the size of the paper loaded in the tray. Yes Go to step 2. The problem is solved. Make sure the document or photo is not shown" on page 291 "Cannot send or receive...
User's Guide
Page 291
...Contact your language" screen appears on . Select Fax and E‑mail, and then touch Next. The "Select your telephone company to determine which pattern or switch setting to : > Settings > General Settings > Run initial setup > Yes > Submit The problem is subscribed to change the default setting. Notes...: Yes No The problem is blinking red until you set up? Select a time zone, and then touch Next. b Turn off the...
...Contact your language" screen appears on . Select Fax and E‑mail, and then touch Next. The "Select your telephone company to determine which pattern or switch setting to : > Settings > General Settings > Run initial setup > Yes > Submit The problem is subscribed to change the default setting. Notes...: Yes No The problem is blinking red until you set up? Select a time zone, and then touch Next. b Turn off the...
User's Guide
Page 292
... on the printer, and then wait until Ready appears on the display. The problem is plugged into a different wall jack. 5 If you hear a dial tone... the telephone cable into the printer and a properly grounded electrical outlet? Troubleshooting 292 Cannot send or receive a fax Action Step 1 Check if an error or status message appears on the display. Is there an error or status...printer is plugged in and turned on, and if Ready appears on the display? b Try sending or receiving a fax. Is the power cord plugged into the wall jack. Step 3 Check the power. message. • Telephone ...
... on the printer, and then wait until Ready appears on the display. The problem is plugged into a different wall jack. 5 If you hear a dial tone... the telephone cable into the printer and a properly grounded electrical outlet? Troubleshooting 292 Cannot send or receive a fax Action Step 1 Check if an error or status message appears on the display. Is there an error or status...printer is plugged in and turned on, and if Ready appears on the display? b Try sending or receiving a fax. Is the power cord plugged into the wall jack. Step 3 Check the power. message. • Telephone ...
User's Guide
Page 293
...connector. b Try sending or receiving a fax. Troubleshooting 293 Action Step 6 Check if the printer is connected to step 9. Did you hear a dial tone. Step 8 Temporarily disconnect other device is an analog device. Step 9 The problem is solved. The problem is solved. Go to an analog phone... service or the correct digital connector? Is the printer connected to step 10. Go to step 8. • Try calling the fax number to an analog telephone port (an R-...
...connector. b Try sending or receiving a fax. Troubleshooting 293 Action Step 6 Check if the printer is connected to step 9. Did you hear a dial tone. Step 8 Temporarily disconnect other device is an analog device. Step 9 The problem is solved. The problem is solved. Go to an analog phone... service or the correct digital connector? Is the printer connected to step 10. Go to step 8. • Try calling the fax number to an analog telephone port (an R-...
User's Guide
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Troubleshooting 294 Action Step 10 Yes No The problem is solved. b Try sending or receiving a fax. The problem is solved. Notes: The problem is solved. Go to step 11. The IP address appears as 123.123.123.123. • If you want the phone to use ... IP address on the printer home screen. Can send but not receive faxes Action Step 1 Check the tray or feeder. Yes No The problem is solved. Can you send or receive a fax? a Temporarily disable voice mail service. Can you send or receive a fax? b Scan the document one page at a time. d Click Submit. Step ...
Troubleshooting 294 Action Step 10 Yes No The problem is solved. b Try sending or receiving a fax. The problem is solved. Notes: The problem is solved. Go to step 11. The IP address appears as 123.123.123.123. • If you want the phone to use ... IP address on the printer home screen. Can send but not receive faxes Action Step 1 Check the tray or feeder. Yes No The problem is solved. Can you send or receive a fax? a Temporarily disable voice mail service. Can you send or receive a fax? b Scan the document one page at a time. d Click Submit. Step ...
User's Guide
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.... Step 2 Load the original document properly. Place these items on the scanner glass in the upper left corner. The problem is solved. Can you receive faxes? Contact customer support. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (...up the shortcut number properly. Contact customer support. Troubleshooting 295 Action Step 3 Replace the toner cartridge. Can you send faxes? Can you send faxes? Yes No The problem is solved. Note: The Multi Send application does not support the XPS output type. Go to step 2. • ...
.... Step 2 Load the original document properly. Place these items on the scanner glass in the upper left corner. The problem is solved. Can you receive faxes? Contact customer support. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (...up the shortcut number properly. Contact customer support. Troubleshooting 295 Action Step 3 Replace the toner cartridge. Can you send faxes? Can you send faxes? Yes No The problem is solved. Note: The Multi Send application does not support the XPS output type. Go to step 2. • ...
User's Guide
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... then type the printer IP address in the TCP/IP section. b Click Settings > Fax Settings > Analog Fax Setup. c Resend the fax. Step 3 Replace the toner cartridge. The problem is solved. Solving scanner problems • "The scanner does not respond" on page 297 • "Scan job was...; 9600 • 14400 • 33600 d Click Submit, and then resend the fax. Is the fax print quality satisfactory? Is the fax print quality satisfactory? Notes: The problem is satisfactory. Is the fax print quality satisfactory? c In the Max Speed menu, click one of the original document...
... then type the printer IP address in the TCP/IP section. b Click Settings > Fax Settings > Analog Fax Setup. c Resend the fax. Step 3 Replace the toner cartridge. The problem is solved. Solving scanner problems • "The scanner does not respond" on page 297 • "Scan job was...; 9600 • 14400 • 33600 d Click Submit, and then resend the fax. Is the fax print quality satisfactory? Is the fax print quality satisfactory? Notes: The problem is satisfactory. Is the fax print quality satisfactory? c In the Max Speed menu, click one of the original document...
User's Guide
Page 311
... appropriate AC surge arrestor in the AC outlet to which charges exceed local or long-distance transmission charges.) See your fax machine. Telephone companies report that is defined as a major nationwide problem. Notice to users of use a computer or other electrical surges. An appropriate AC surge arrestor is suitably rated, and certified...
... appropriate AC surge arrestor in the AC outlet to which charges exceed local or long-distance transmission charges.) See your fax machine. Telephone companies report that is defined as a major nationwide problem. Notice to users of use a computer or other electrical surges. An appropriate AC surge arrestor is suitably rated, and certified...
User's Guide
Page 321
...from Macintosh 77 from Windows 77 DSL filter 109 duplexing 88 E Eco‑Mode setting 204 edge erase e‑mail options 102 fax options 125 scan options 133 Embedded Web Server accessing 19 administrator settings 224 checking the status of parts 215 checking the status of ...supplies 215 creating a fax destination shortcut 120 creating an FTP shortcut 127 creating e‑mail shortcuts 96 initial fax setup 104 modifying confidential print settings 81 networking settings 224 problem accessing 302 scanning to a computer using 129 setting up e‑...
...from Macintosh 77 from Windows 77 DSL filter 109 duplexing 88 E Eco‑Mode setting 204 edge erase e‑mail options 102 fax options 125 scan options 133 Embedded Web Server accessing 19 administrator settings 224 checking the status of parts 215 checking the status of ...supplies 215 creating a fax destination shortcut 120 creating an FTP shortcut 127 creating e‑mail shortcuts 96 initial fax setup 104 modifying confidential print settings 81 networking settings 224 problem accessing 302 scanning to a computer using 129 setting up e‑...
User's Guide
Page 326
... Memory full, cannot print faxes 247 Memory full, cannot send faxes 248 Network [x] software error [54] 248 No analog phone line connected to modem, fax is not detected 257 Internal Solutions Port 257 tray problems 258 USB/parallel interface card 259 printer problems, solving basic 255 printer... using 52 Q Quality menu 193 Quiet Mode 204 R recipient(s) e‑mail options 100 recycled paper using 73, 203 recycling Lexmark packaging 207 Lexmark products 207 toner cartridges 207 reducing a copy 88 reducing noise 204 Reinstall defective cartridge [31.xy] 249 Reinstall missing or unresponsive...
... Memory full, cannot print faxes 247 Memory full, cannot send faxes 248 Network [x] software error [54] 248 No analog phone line connected to modem, fax is not detected 257 Internal Solutions Port 257 tray problems 258 USB/parallel interface card 259 printer problems, solving basic 255 printer... using 52 Q Quality menu 193 Quiet Mode 204 R recipient(s) e‑mail options 100 recycled paper using 73, 203 recycling Lexmark packaging 207 Lexmark products 207 toner cartridges 207 reducing a copy 88 reducing noise 204 Reinstall defective cartridge [31.xy] 249 Reinstall missing or unresponsive...
User's Guide
Page 327
Contact system administrator if problem persists. [840.02] 252 scanner glass cleaning 214 copying using the address book 119 sending fax at a scheduled time 119 separator sheets copy options 94 Serial option [x] error [54] 253 serial printing setting up 55 Set Date and Time menu 156 ... page setup 133 resolution 132 Save As Shortcut 131 Scan Preview 133 send as 132 transmission log 133 Scan Preview scan options 133 scan preview fax options 125 scan screen content source 132 content type 132 Scan to Computer setting up 130 Scan to Network setting up 23 using 126 scan...
Contact system administrator if problem persists. [840.02] 252 scanner glass cleaning 214 copying using the address book 119 sending fax at a scheduled time 119 separator sheets copy options 94 Serial option [x] error [54] 253 serial printing setting up 55 Set Date and Time menu 156 ... page setup 133 resolution 132 Save As Shortcut 131 Scan Preview 133 send as 132 transmission log 133 Scan Preview scan options 133 scan preview fax options 125 scan screen content source 132 content type 132 Scan to Computer setting up 130 Scan to Network setting up 23 using 126 scan...
User's Guide
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...checking status 215 checking, from printer control panel 215 checking, using the Embedded Web Server 215 conserving 203 storing 217 using genuine Lexmark 215 using recycled paper 203 supplies, ordering ADF separator roller 217 imaging unit 217 maintenance kit 217 toner cartridges 216 Supply needed ... 301 cannot open Embedded Web Server 302 checking an unresponsive printer 255 contacting customer support 303 fax and e‑mail functions are not set up 291 solving basic printer problems 255 the scanner does not respond 297 troubleshooting, copy copier does not respond 288 partial document...
...checking status 215 checking, from printer control panel 215 checking, using the Embedded Web Server 215 conserving 203 storing 217 using genuine Lexmark 215 using recycled paper 203 supplies, ordering ADF separator roller 217 imaging unit 217 maintenance kit 217 toner cartridges 216 Supply needed ... 301 cannot open Embedded Web Server 302 checking an unresponsive printer 255 contacting customer support 303 fax and e‑mail functions are not set up 291 solving basic printer problems 255 the scanner does not respond 297 troubleshooting, copy copier does not respond 288 partial document...
User's Guide
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...281 uneven print density 287 white streaks on a page 285 troubleshooting, printer options internal option is not detected 257 Internal Solutions Port 257 tray problems 258 USB/parallel interface card 259 troubleshooting, printing printing slows down 266 troubleshooting, scan cannot scan from a computer 301 partial document or photo ... 121 virtual display checking, using Embedded Web Server 224 voice mail setting up 105 Voice over Internet Protocol (VoIP) fax setup 110 voids appear 285 VoIP adapter 110 volatile memory 209 erasing 209 volatility statement of 209 W wiping the printer hard disk ...
...281 uneven print density 287 white streaks on a page 285 troubleshooting, printer options internal option is not detected 257 Internal Solutions Port 257 tray problems 258 USB/parallel interface card 259 troubleshooting, printing printing slows down 266 troubleshooting, scan cannot scan from a computer 301 partial document or photo ... 121 virtual display checking, using Embedded Web Server 224 voice mail setting up 105 Voice over Internet Protocol (VoIP) fax setup 110 voids appear 285 VoIP adapter 110 volatile memory 209 erasing 209 volatility statement of 209 W wiping the printer hard disk ...