Troubleshooting Guide
Page 1
Lexmark™ E360 Troubleshooting Guide Troubleshooting Solving basic printer problems ...appears, and then press . 6 Press the arrow buttons until Off appears, and then press . Solving printing problems Jobs do not print The documents contain unavailable fonts. 1 Open the document you installed the correct printer software for about 10...CD to the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are correct. The Print dialog appears. 3 Select Print as image. 4 Click OK. Check the...
Lexmark™ E360 Troubleshooting Guide Troubleshooting Solving basic printer problems ...appears, and then press . 6 Press the arrow buttons until Off appears, and then press . Solving printing problems Jobs do not print The documents contain unavailable fonts. 1 Open the document you installed the correct printer software for about 10...CD to the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are correct. The Print dialog appears. 3 Select Print as image. 4 Click OK. Check the...
Service Manual
Page 31
... Lines per inch Page Format Character Se Best Fit Tray 1 Renumber Auto CR after LF Auto LF after CR Utilities Menu Quick Demo Print Menus Print Stats Print Net Setup Print Fonts Print Demo Factory Defaults Hex Trace Setup Menu Eco-Mode Quiet Mode Printer Language Power Saver Resource Save...Toner Alarm Job Menu Reset Printer Quality Menu Print Resolution Toner Darkness Small Font Enh. 4513-420, -430 Diagram of the printer menus Not all menus or selections will be available on all models or in all situations. These are accessed through the driver. PPDS (if activated) Orientation Lines per ...
... Lines per inch Page Format Character Se Best Fit Tray 1 Renumber Auto CR after LF Auto LF after CR Utilities Menu Quick Demo Print Menus Print Stats Print Net Setup Print Fonts Print Demo Factory Defaults Hex Trace Setup Menu Eco-Mode Quiet Mode Printer Language Power Saver Resource Save...Toner Alarm Job Menu Reset Printer Quality Menu Print Resolution Toner Darkness Small Font Enh. 4513-420, -430 Diagram of the printer menus Not all menus or selections will be available on all models or in all situations. These are accessed through the driver. PPDS (if activated) Orientation Lines per ...
Service Manual
Page 35
... ahead. Carefully remove the tray and notice if the leading edge of the media is running or pre-staged media in the printer and the driver. 200.03 The video never started on page 3-14) will list any of the following: • Faulty/contaminated pick solenoids or worn cams...media and inspect the tray wear strips. 4513-420, -430 Cartridge error messages Error 30 31 32 Description Invalid refill Missing or defective cartridge Unsupported print cartridge Action Replace the cartridge. Finally, check the paper size settings in the tray. At the front, remove the upper front guide, and ...
... ahead. Carefully remove the tray and notice if the leading edge of the media is running or pre-staged media in the printer and the driver. 200.03 The video never started on page 3-14) will list any of the following: • Faulty/contaminated pick solenoids or worn cams...media and inspect the tray wear strips. 4513-420, -430 Cartridge error messages Error 30 31 32 Description Invalid refill Missing or defective cartridge Unsupported print cartridge Action Replace the cartridge. Finally, check the paper size settings in the tray. At the front, remove the upper front guide, and ...
Service Manual
Page 55
... hotter than required for continuity. It causes the printer to change the NVRAM settings. Diagnostics information 2-29 Print the menu sheet found under Utilities. 2. If the internal print test page prints correctly, the user's application/printer driver is set up correctly, and the correct bidirectional parallel cable is set up correctly. 4. Try a different ream...
... hotter than required for continuity. It causes the printer to change the NVRAM settings. Diagnostics information 2-29 Print the menu sheet found under Utilities. 2. If the internal print test page prints correctly, the user's application/printer driver is set up correctly, and the correct bidirectional parallel cable is set up correctly. 4. Try a different ream...
Service Manual
Page 57
...check ground paths. • Check continuity in the cable. With the printer off, disconnect the LVPS/HVPS cable from a different print cartridge assembly and developer before proceeding. This is made between the cable (DEV, TAR, and doctor blade) connection PCN3 and ...on pins 1, 3, 5, 13, and 15. Check continuity between the print cartridge assembly and spring contacts which connect to ground. If this does not correct the problem, then replace the following FRUs... damage, or a short to the LVPS/HVPS board at a time in the driver.
...check ground paths. • Check continuity in the cable. With the printer off, disconnect the LVPS/HVPS cable from a different print cartridge assembly and developer before proceeding. This is made between the cable (DEV, TAR, and doctor blade) connection PCN3 and ...on pins 1, 3, 5, 13, and 15. Check continuity between the print cartridge assembly and spring contacts which connect to ground. If this does not correct the problem, then replace the following FRUs... damage, or a short to the LVPS/HVPS board at a time in the driver.
Service Manual
Page 61
.... • There may be sure to select the correct media type. • Try a different kind of paper. 4513-420, -430 Print quality problems (Continued) Problem Cause / action Toner smears or rubs off , check the printhead beam path. Paper designed for a printhead error ...8226; Try a different type of transparency. • Replace the toner cartridge. • Select a different media type or form type setting from the printer driver. • Try a different type of toner or defective. Replace the fuser. • Change the media texture setting in the software program. • ...
.... • There may be sure to select the correct media type. • Try a different kind of paper. 4513-420, -430 Print quality problems (Continued) Problem Cause / action Toner smears or rubs off , check the printhead beam path. Paper designed for a printhead error ...8226; Try a different type of transparency. • Replace the toner cartridge. • Select a different media type or form type setting from the printer driver. • Try a different type of toner or defective. Replace the fuser. • Change the media texture setting in the software program. • ...
Service Manual
Page 62
...Tray 2 (see media capacities in the media types and sizes table in the User's Guide). • Make sure the paper guides are selected from the driver. • Make sure the tray is pushed all jams. • Press and release , or open and close the printer cover to feed from Tray ... tray selection or inadequate picking force by unplugging USB and plugging it , and reload. • Check the rubber on and indicates ready, but nothing prints. The media fails to restart the printer. • Make sure the print cartridge assembly is installed properly. 2-36 Lexmark™ E360d, E360dn
...Tray 2 (see media capacities in the media types and sizes table in the User's Guide). • Make sure the paper guides are selected from the driver. • Make sure the tray is pushed all jams. • Press and release , or open and close the printer cover to feed from Tray ... tray selection or inadequate picking force by unplugging USB and plugging it , and reload. • Check the rubber on and indicates ready, but nothing prints. The media fails to restart the printer. • Make sure the print cartridge assembly is installed properly. 2-36 Lexmark™ E360d, E360dn
Service Manual
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...8226; If voltages are missing. 4513-420, -430 Print quality problems (Continued) Problem Cause / action Unexpected characters print, or characters are correct, then replace the printhead (comes with the front door closed . • Ensure the correct PostScript driver is being used . • The printer doesn't ...have enough memory to print the job. Action Turn the printer off. Turn the printer on the controller board. Replace as...
...8226; If voltages are missing. 4513-420, -430 Print quality problems (Continued) Problem Cause / action Unexpected characters print, or characters are correct, then replace the printhead (comes with the front door closed . • Ensure the correct PostScript driver is being used . • The printer doesn't ...have enough memory to print the job. Action Turn the printer off. Turn the printer on the controller board. Replace as...