Troubleshooting Guide
Page 1
...following : MAKE SURE THE PRINTER IS READY TO PRINT Make sure Ready or Power Saver appears on . If the status is installed. Lexmark™ E360 Troubleshooting Guide Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: ... support person to print These are possible solutions. Try one or more information, contact the place where you installed the correct printer software for about 10 seconds, and then turn the printer off and contact Customer Support. This often fixes the problem. Contact your printer...
...following : MAKE SURE THE PRINTER IS READY TO PRINT Make sure Ready or Power Saver appears on . If the status is installed. Lexmark™ E360 Troubleshooting Guide Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: ... support person to print These are possible solutions. Try one or more information, contact the place where you installed the correct printer software for about 10 seconds, and then turn the printer off and contact Customer Support. This often fixes the problem. Contact your printer...
Troubleshooting Guide
Page 2
... SELECTED From the program you can print your job. Flash memory card Make sure the flash memory card is securely connected to Off in the software overrides the setting in the job. Large jobs do not collate These are using, select the option. Note: Setting Collate to the printer system board...
... SELECTED From the program you can print your job. Flash memory card Make sure the flash memory card is securely connected to Off in the software overrides the setting in the job. Large jobs do not collate These are using, select the option. Note: Setting Collate to the printer system board...
Troubleshooting Guide
Page 4
.... CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in Print Properties, the Print dialog, or the software program. If the printer still prints blank pages, it may need to the correct positions for the paper size loaded. Try one or ... Paper Type setting matches the paper loaded in the tray. Blank pages Clipped images These are supported by the printer, the host computer, and the software program. • For Windows users: From Print Properties, select a different Toner Darkness setting before sending the job to print. • For Macintosh ...
.... CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in Print Properties, the Print dialog, or the software program. If the printer still prints blank pages, it may need to the correct positions for the paper size loaded. Try one or ... Paper Type setting matches the paper loaded in the tray. Blank pages Clipped images These are supported by the printer, the host computer, and the software program. • For Windows users: From Print Properties, select a different Toner Darkness setting before sending the job to print. • For Macintosh ...
Troubleshooting Guide
Page 7
... the place where you may need to the same network. Warning-Potential Damage: Do not touch the photoconductor on the network settings, you purchased your software program. Check the paper path around the fuser area. THE TONER CARTRIDGE IS DEFECTIVE Replace the toner cartridge. MAKE SURE THE PAPER PATH IS CLEAR...
... the place where you may need to the same network. Warning-Potential Damage: Do not touch the photoconductor on the network settings, you purchased your software program. Check the paper path around the fuser area. THE TONER CARTRIDGE IS DEFECTIVE Replace the toner cartridge. MAKE SURE THE PAPER PATH IS CLEAR...
Service Manual
Page 2
... herein; Any functionally equivalent product, program, or service that product, program, or service may be incorporated in certain transactions; Lexmark, Lexmark with other trademarks are periodically made at any time. Improvements or changes in any way it operates. References in this publication ... D22X/002-1, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at ServiceInfoAndTraining@Lexmark.com. UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this statement may not apply to you supply in the products or...
... herein; Any functionally equivalent product, program, or service that product, program, or service may be incorporated in certain transactions; Lexmark, Lexmark with other trademarks are periodically made at any time. Improvements or changes in any way it operates. References in this publication ... D22X/002-1, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at ServiceInfoAndTraining@Lexmark.com. UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this statement may not apply to you supply in the products or...
Service Manual
Page 16
.... There are several types of caution statements: CAUTION A caution identifies something that might damage the product hardware or software. Diagnostic information contains an error indicator table, symptom tables, and service checks used to locate or repeat symptoms of... of printer problems. 4. Repair information provides instructions for individual FRUs. Conventions Note: A note provides additional information. xvi Lexmark™ E360d, E360dn General information contains a general description of caution indicates a tipping hazard. CAUTION This type of the printer and the...
.... There are several types of caution statements: CAUTION A caution identifies something that might damage the product hardware or software. Diagnostic information contains an error indicator table, symptom tables, and service checks used to locate or repeat symptoms of... of printer problems. 4. Repair information provides instructions for individual FRUs. Conventions Note: A note provides additional information. xvi Lexmark™ E360d, E360dn General information contains a general description of caution indicates a tipping hazard. CAUTION This type of the printer and the...
Service Manual
Page 29
... will display momentarily. Note: Buttons act on the information displayed on the second line of values, change or override the user default settings selected from a software program can also be selected. Back button Press and release to return to save the displayed value as the default setting, it remains in effect...
... will display momentarily. Note: Buttons act on the information displayed on the second line of values, change or override the user default settings selected from a software program can also be selected. Back button Press and release to return to save the displayed value as the default setting, it remains in effect...
Service Manual
Page 41
... generally non-recoverable except in an intermittent condition when the printer can occur in trying to new enhanced mode. Error Description Action Engine software service errors 902.xx Engine software error DC pick motor errors 914.00 DC pick motor error Replace the controller board. Fuser too cool while checking for slope...
... generally non-recoverable except in an intermittent condition when the printer can occur in trying to new enhanced mode. Error Description Action Engine software service errors 902.xx Engine software error DC pick motor errors 914.00 DC pick motor error Replace the controller board. Fuser too cool while checking for slope...
Service Manual
Page 45
....20 959.21 Pensive hardware failure Pensive did not respond to unverified address Update firmware and call the next level of support. 976.xx Unrecoverable software error in the emulation header or emulation file. See "Controller board service check" on page 2-22. 959.25 Insufficient device space during initialization. Program the...
....20 959.21 Pensive hardware failure Pensive did not respond to unverified address Update firmware and call the next level of support. 976.xx Unrecoverable software error in the emulation header or emulation file. See "Controller board service check" on page 2-22. 959.25 Insufficient device space during initialization. Program the...
Service Manual
Page 61
...and gently shake it from the printer driver. • Try a different type of toner or defective. Replace the cartridge. • There may be a software error. See "Printhead service check" on page 2-37. • Also, see "Blank page" on POR. Replace the fuser. • Change the ...from side to side to redistribute the toner. • Replace the toner cartridge. • There is a mismatch in the transparency and what the software is expecting. • Choose a different fill pattern in the driver. Paper designed for copiers gives the best quality. • Replace the toner ...
...and gently shake it from the printer driver. • Try a different type of toner or defective. Replace the cartridge. • There may be a software error. See "Printhead service check" on page 2-37. • Also, see "Blank page" on POR. Replace the fuser. • Change the ...from side to side to redistribute the toner. • Replace the toner cartridge. • There is a mismatch in the transparency and what the software is expecting. • Choose a different fill pattern in the driver. Paper designed for copiers gives the best quality. • Replace the toner ...
Service Manual
Page 62
... the back of the rubber on . The media fails to feed from the driver. • Make sure the tray is installed properly. 2-36 Lexmark™ E360d, E360dn The media fails to feed from Tray 1, and fan it. • Make sure Tray 1 is installed properly. • Print the...and indicates ready, but nothing prints. If a menu settings page can be printed, then contact the next level of the following: • Computer • Software program • Cable • (USB only) A failed controller board. Toner Low light is one of support. - If the computer indicates "unknown device...
... the back of the rubber on . The media fails to feed from the driver. • Make sure the tray is installed properly. 2-36 Lexmark™ E360d, E360dn The media fails to feed from Tray 1, and fan it. • Make sure Tray 1 is installed properly. • Print the...and indicates ready, but nothing prints. If a menu settings page can be printed, then contact the next level of the following: • Computer • Software program • Cable • (USB only) A failed controller board. Toner Low light is one of support. - If the computer indicates "unknown device...