Troubleshooting Guide
Page 4
...print, press until On or Auto appears, and then press . and while 3 Release both buttons when Performing Self Test appears. The printer performs its power-on sequence, and then CONFIG MENU appears. 4 Press until that requires adjustment or replacement. Page that jammed does not...If marks occur down Replace the fuser if the page the defects occur repeatedly in one color and multiple times down a page, a toner cartridge or photoconductor may be defective. 4 Color misregistration Example Cause Color has shifted outside of the 20 lines beside the letter A. 8 Press or until Prt ...
...print, press until On or Auto appears, and then press . and while 3 Release both buttons when Performing Self Test appears. The printer performs its power-on sequence, and then CONFIG MENU appears. 4 Press until that requires adjustment or replacement. Page that jammed does not...If marks occur down Replace the fuser if the page the defects occur repeatedly in one color and multiple times down a page, a toner cartridge or photoconductor may be defective. 4 Color misregistration Example Cause Color has shifted outside of the 20 lines beside the letter A. 8 Press or until Prt ...
Troubleshooting Guide
Page 5
... Printhead lenses are Replace the defective. Fuser is defective. Toner cartridge is defective Replace the fuser. Color Saver is Replace the toner defective, empty, cartridge. Turn Color Saver off. Replace the toner cartridge. Solution • If the problem is on the front ... being used does not meet the printer specifications. • Load media from media. Light colored line, white line, or incorrectly colored line Example Cause Solution Toner cartridge is low. photoconductor units. another tray. Resetting the Printer appears briefly, followed by a clock...
... Printhead lenses are Replace the defective. Fuser is defective. Toner cartridge is defective Replace the fuser. Color Saver is Replace the toner defective, empty, cartridge. Turn Color Saver off. Replace the toner cartridge. Solution • If the problem is on the front ... being used does not meet the printer specifications. • Load media from media. Light colored line, white line, or incorrectly colored line Example Cause Solution Toner cartridge is low. photoconductor units. another tray. Resetting the Printer appears briefly, followed by a clock...
Troubleshooting Guide
Page 6
...Type setting for customer service. other than Transparency. Toner fog or background shading appears on the page Cause Toner cartridge is in the Print Properties before sending the job to Transparency. Toner is worn or defective. Gray background Example ...different toner darkness setting in the paper path. Use only transparencies recommended by the printer, the host computer, and the software application. Replace the photoconductor. photoconductor. A toner cartridge is worn or defective. Replace the transfer belt. Print irregularities Example Cause Solution ...
...Type setting for customer service. other than Transparency. Toner fog or background shading appears on the page Cause Toner cartridge is in the Print Properties before sending the job to Transparency. Toner is worn or defective. Gray background Example ...different toner darkness setting in the paper path. Use only transparencies recommended by the printer, the host computer, and the software application. Replace the photoconductor. photoconductor. A toner cartridge is worn or defective. Replace the transfer belt. Print irregularities Example Cause Solution ...
Troubleshooting Guide
Page 7
... positions for the size than what is a method of describing colors by indicating the amount of media being used . Toner cartridge is loaded in the tray. If necessary, change Paper Texture from Normal to reproduce a particular color. Printing presses, inkjet printers, and color laser printers create colors in this manner. Clipped images Cause Solution Guides in the selected...
... positions for the size than what is a method of describing colors by indicating the amount of media being used . Toner cartridge is loaded in the tray. If necessary, change Paper Texture from Normal to reproduce a particular color. Printing presses, inkjet printers, and color laser printers create colors in this manner. Clipped images Cause Solution Guides in the selected...
User's Guide
Page 5
... the manual feeder 68 Maintaining the printer 69 Storing supplies...69 Checking the status of supplies...69 Conserving supplies...69 Aligning the toner cartridges...69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 ...Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support...
... the manual feeder 68 Maintaining the printer 69 Storing supplies...69 Checking the status of supplies...69 Conserving supplies...69 Aligning the toner cartridges...69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 ...Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support...
User's Guide
Page 12
...and a pound button Menus list A number of menus are available to make it easy for you to the printer. Supplies Menu Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Paper Menu Default Source Paper ...Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PDF Menu PostScript Menu PCL Emul Menu HTML Menu Image Menu Learning about the printer 12 This diagram shows the items available under each menu. Control panel item 7 Back Description Returns the display to the previous ...
...and a pound button Menus list A number of menus are available to make it easy for you to the printer. Supplies Menu Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Paper Menu Default Source Paper ...Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PDF Menu PostScript Menu PCL Emul Menu HTML Menu Image Menu Learning about the printer 12 This diagram shows the items available under each menu. Control panel item 7 Back Description Returns the display to the previous ...
User's Guide
Page 40
...) of the edge of the label, of the perforations, or between die-cuts of the adhesive at www.lexmark.com/publications. Partial sheets also contaminate the printer and the cartridge with slick backing material. • Use full label sheets. Many of the adhesive is heavy, single-ply print...stock is not possible, remove a 3 mm (0.125 in.) strip on the labels being considered for laser printers. Have postage stamps attached - Print samples on card stock: • From MarkVision Professional, the printer software, or the control panel: 1 Set the Paper Type to Card Stock. 2 Set the ...
...) of the edge of the label, of the perforations, or between die-cuts of the adhesive at www.lexmark.com/publications. Partial sheets also contaminate the printer and the cartridge with slick backing material. • Use full label sheets. Many of the adhesive is heavy, single-ply print...stock is not possible, remove a 3 mm (0.125 in.) strip on the labels being considered for laser printers. Have postage stamps attached - Print samples on card stock: • From MarkVision Professional, the printer software, or the control panel: 1 Set the Paper Type to Card Stock. 2 Set the ...
User's Guide
Page 53
Printing 53 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out. Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door.
Printing 53 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out. Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door.
User's Guide
Page 55
... want to print, a small printer icon appears in the printer window. 2 Select a job to cancel. 6 From the keyboard, press Delete. The following messages: 84 Cyan PC Unit missing 84 Magenta PC Unit missing 84 Yellow PC Unit missing 31 Missing or defective Cyan cartridge 31 Missing or defective Magenta cartridge 31 Missing or defective...
... want to print, a small printer icon appears in the printer window. 2 Select a job to cancel. 6 From the keyboard, press Delete. The following messages: 84 Cyan PC Unit missing 84 Magenta PC Unit missing 84 Yellow PC Unit missing 31 Missing or defective Cyan cartridge 31 Missing or defective Magenta cartridge 31 Missing or defective...
User's Guide
Page 69
..., clean storage area for accuracy before printing the remaining copies. Store supplies right side up in the address bar of a network printer in their original packing until Color Alignment appears, and then press . 5 Press again to print the alignment page. Supply status is usually available on . 3 ...;F) • High humidity above 80% • Salty air • Corrosive gases • Heavy dust Checking the status of the toner cartridges. Maintaining the printer 69 For more information, see "Printing confidential and other held jobs" on page 45. If you can check the status of...
..., clean storage area for accuracy before printing the remaining copies. Store supplies right side up in the address bar of a network printer in their original packing until Color Alignment appears, and then press . 5 Press again to print the alignment page. Supply status is usually available on . 3 ...;F) • High humidity above 80% • Salty air • Corrosive gases • Heavy dust Checking the status of the toner cartridges. Maintaining the printer 69 For more information, see "Printing confidential and other held jobs" on page 45. If you can check the status of...
User's Guide
Page 70
.... 2 Remove all four toner cartridges. Maintaining the printer 70 Cleaning the printhead lenses Clean the printhead lenses if you purchased the printer. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Ordering supplies To order supplies in your area. In other countries or regions, visit the Lexmark Web Site at 1-800-539...
.... 2 Remove all four toner cartridges. Maintaining the printer 70 Cleaning the printhead lenses Clean the printhead lenses if you purchased the printer. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Ordering supplies To order supplies in your area. In other countries or regions, visit the Lexmark Web Site at 1-800-539...
User's Guide
Page 71
... the toner toward the front of the messages first appears. Once the printed text and graphics remain faded, replace the specified toner cartridge. The recommended toner cartridges specifically designed for printer supplies assume printing on the control panel or when the print becomes faded, first try to extend the life of the specified...
... the toner toward the front of the messages first appears. Once the printed text and graphics remain faded, replace the specified toner cartridge. The recommended toner cartridges specifically designed for printer supplies assume printing on the control panel or when the print becomes faded, first try to extend the life of the specified...
User's Guide
Page 72
... Program Toner Cartridge C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534...
... Program Toner Cartridge C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534...
User's Guide
Page 88
... Press or until that number is turned off. 2 From the control panel, press and hold and while turning the printer on sequence, and then CONFIG MENU appears. 4 Press until Color Alignment appears, and then press . 5 Press again to align sets A through 8 to print the alignment page.... CD. Troubleshooting 88 Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective. • 33.5 mm (1.32 in.) • 35.7...
... Press or until that number is turned off. 2 From the control panel, press and hold and while turning the printer on sequence, and then CONFIG MENU appears. 4 Press until Color Alignment appears, and then press . 5 Press again to align sets A through 8 to print the alignment page.... CD. Troubleshooting 88 Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective. • 33.5 mm (1.32 in.) • 35.7...
User's Guide
Page 89
... the fuser. Streaked horizontal lines Example ABCDE ABCDE ABCDE Cause A toner cartridge is defective. Replace the photoconductor units. Troubleshooting 89 Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Printhead ...lenses are defective. Solution Replace the toner cartridge. Dark lines Example ABCDE ABCDE ABCDE Cause Toner cartridge(s), photoconductor, or transfer belt is defective. Photoconductors are dirty. Light colored line, white line, or incorrectly colored...
... the fuser. Streaked horizontal lines Example ABCDE ABCDE ABCDE Cause A toner cartridge is defective. Replace the photoconductor units. Troubleshooting 89 Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Printhead ...lenses are defective. Solution Replace the toner cartridge. Dark lines Example ABCDE ABCDE ABCDE Cause Toner cartridge(s), photoconductor, or transfer belt is defective. Photoconductors are dirty. Light colored line, white line, or incorrectly colored...
User's Guide
Page 90
Replace the toner cartridge. Toner cartridge is defective. Replace the transfer belt. Note: This solution applies to Windows users only. • Adjust the color quality settings in the trays is not damp. • Make sure the Paper...printer specifications. • Load media from media. another tray. Troubleshooting 90 Streaked vertical lines Example ABCDE ABCDE ABCDE Cause Solution Toner is smeared before sending the job to print. Transfer belt is defective or worn. Turn Color Saver off. Toner is On. Color Saver is low. Replace the toner cartridge...
Replace the toner cartridge. Toner cartridge is defective. Replace the transfer belt. Note: This solution applies to Windows users only. • Adjust the color quality settings in the trays is not damp. • Make sure the Paper...printer specifications. • Load media from media. another tray. Troubleshooting 90 Streaked vertical lines Example ABCDE ABCDE ABCDE Cause Solution Toner is smeared before sending the job to print. Transfer belt is defective or worn. Turn Color Saver off. Toner is On. Color Saver is low. Replace the toner cartridge...
User's Guide
Page 91
...Replace the fuser. Call for the tray you are using transparencies that do not meet Make sure the Paper Type and the printer specifications. A toner cartridge is worn or defective. Select a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast setting from a fresh package...or defective. Paper Type setting for customer service. Photoconductor is in the paper path. Replace the transfer belt. Replace the toner cartridge. Paper Weight settings match the type of media you are using . Print is too dark Cause Solution Toner Darkness setting is ...
...Replace the fuser. Call for the tray you are using transparencies that do not meet Make sure the Paper Type and the printer specifications. A toner cartridge is worn or defective. Select a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast setting from a fresh package...or defective. Paper Type setting for customer service. Photoconductor is in the paper path. Replace the transfer belt. Replace the toner cartridge. Paper Weight settings match the type of media you are using . Print is too dark Cause Solution Toner Darkness setting is ...
User's Guide
Page 92
...Solution Toner darkness setting is worn or defective. Solution Replace the toner cartridge. Ghost images Example Cause The photoconductors are supported by the printer, the host computer, and the software application. Replace the toner cartridge. Photoconductor is too dark. Toner is correct for the media you ...8226; Make sure the Paper Type setting is low. ABCDE ABCDE ABCDE Uneven print density Example ABCDE ABCDE ABCDE Cause Toner cartridge is not supported. Characters have jagged or uneven edges Cause Downloaded font is defective. Solution If you are using downloaded fonts,...
...Solution Toner darkness setting is worn or defective. Solution Replace the toner cartridge. Ghost images Example Cause The photoconductors are supported by the printer, the host computer, and the software application. Replace the toner cartridge. Photoconductor is too dark. Toner is correct for the media you ...8226; Make sure the Paper Type setting is low. ABCDE ABCDE ABCDE Uneven print density Example ABCDE ABCDE ABCDE Cause Toner cartridge is not supported. Characters have jagged or uneven edges Cause Downloaded font is defective. Solution If you are using downloaded fonts,...
User's Guide
Page 93
.... • Specify the correct page size in Print Properties or the program. The media being used does not meet the printer specifications. Solid color pages Solution • Remove the toner cartridge from the printer. Call for customer service. Clipped images Cause Solution Guides in the selected tray are set Move the guides in the...
.... • Specify the correct page size in Print Properties or the program. The media being used does not meet the printer specifications. Solid color pages Solution • Remove the toner cartridge from the printer. Call for customer service. Clipped images Cause Solution Guides in the selected tray are set Move the guides in the...
User's Guide
Page 94
... until you match the paper or specialty media loaded in the media path. Toner rubs off Solution Replace the defective or worn toner cartridges. Call for the type of paper or specialty media you use it. Troubleshooting 94 Toner is being used . Toner specks Cause Toner... cartridges are using. The fuser is selected. Replace the fuser. necessary, change Paper Texture from Normal to Rough. Make sure the correct Media Type ...
... until you match the paper or specialty media loaded in the media path. Toner rubs off Solution Replace the defective or worn toner cartridges. Call for the type of paper or specialty media you use it. Troubleshooting 94 Toner is being used . Toner specks Cause Toner... cartridges are using. The fuser is selected. Replace the fuser. necessary, change Paper Texture from Normal to Rough. Make sure the correct Media Type ...