Troubleshooting Guide
Page 4
... To help you have a printer part that requires adjustment or replacement. and while 3 Release both buttons when Performing Self Test appears. Replace the toner cartridge if the defects occur every: • 33.5 mm (1.32 in.) • 35.7 mm (1.41 in.) Replace the photoconductor if the defects... occur every: • 28.3 mm (1.11 in.) • 72.4 mm (2.85 in.) If marks occur down a page, a toner cartridge or photoconductor may be defective. Adjusting the color alignment 1 Make sure the printer is set to Off. 1 Press . 2 Press until Settings appears, and...
... To help you have a printer part that requires adjustment or replacement. and while 3 Release both buttons when Performing Self Test appears. Replace the toner cartridge if the defects occur every: • 33.5 mm (1.32 in.) • 35.7 mm (1.41 in.) Replace the photoconductor if the defects... occur every: • 28.3 mm (1.11 in.) • 72.4 mm (2.85 in.) If marks occur down a page, a toner cartridge or photoconductor may be defective. Adjusting the color alignment 1 Make sure the printer is set to Off. 1 Press . 2 Press until Settings appears, and...
Troubleshooting Guide
Page 5
.... Replace the transfer belt. or worn. Replace the photoconductor units. Transfer belt is defective. Color Saver is defective. Photoconductors are Clean the printhead dirty. Toner cartridge is On. Toner cartridge is low. Note: This solution applies to align sets A through 8 to Windows users only. • Adjust the color quality settings in the trays is...
.... Replace the transfer belt. or worn. Replace the photoconductor units. Transfer belt is defective. Color Saver is defective. Photoconductors are Clean the printhead dirty. Toner cartridge is On. Toner cartridge is low. Note: This solution applies to align sets A through 8 to Windows users only. • Adjust the color quality settings in the trays is...
Troubleshooting Guide
Page 6
.... Note: This solution applies to Transparency. Replace the toner cartridge. 6 empty. Gray background Example Cause Solution Toner darkness setting is too high. Photoconductor is worn or defective. Select a different toner darkness setting in the paper path. The media being used...printer specifications. Replace the transfer belt. Transfer belt is Replace the worn or defective. Toner fog or background shading appears on the page Cause Toner cartridge is worn or defective. photoconductor. Fuser is worn or defective. Characters have jagged ...
.... Note: This solution applies to Transparency. Replace the toner cartridge. 6 empty. Gray background Example Cause Solution Toner darkness setting is too high. Photoconductor is worn or defective. Select a different toner darkness setting in the paper path. The media being used...printer specifications. Replace the transfer belt. Transfer belt is Replace the worn or defective. Toner fog or background shading appears on the page Cause Toner cartridge is worn or defective. photoconductor. Fuser is worn or defective. Characters have jagged ...
Troubleshooting Guide
Page 7
... program. • Set the Paper Size to reproduce a particular color. Replace the photoconductor. Call for customer service. Toner specks Cause Toner cartridges are not appropriate for the size media size loaded in the tray. Make sure the correct Media Type is defective. ...FAQ) about color printing What is being used . Printer requires servicing. For example, you use it . • Install a new toner cartridge. Toner rubs off Cause Solution Specialty media is RGB color? Cause Solution Paper Type and Paper Weight settings are worn or defective. There could...
... program. • Set the Paper Size to reproduce a particular color. Replace the photoconductor. Call for customer service. Toner specks Cause Toner cartridges are not appropriate for the size media size loaded in the tray. Make sure the correct Media Type is defective. ...FAQ) about color printing What is being used . Printer requires servicing. For example, you use it . • Install a new toner cartridge. Toner rubs off Cause Solution Specialty media is RGB color? Cause Solution Paper Type and Paper Weight settings are worn or defective. There could...
User's Guide
Page 5
... the printer 69 Storing supplies...69 Checking the status of supplies...69 Conserving supplies...69 Aligning the toner cartridges...69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer...
... the printer 69 Storing supplies...69 Checking the status of supplies...69 Conserving supplies...69 Aligning the toner cartridges...69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer...
User's Guide
Page 53
Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door. 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out. Printing 53
Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door. 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out. Printing 53
User's Guide
Page 69
...Performing Self Test appears. For more information, see the Supplies menu, Quality menu, and Finishing menu in the address bar of the toner cartridges. For the best print quality, complete the following steps after replacing the transfer belt: 1 Make sure the printer is required. ...several copies, you need to use them. Maintaining the printer Periodically, certain tasks are required to print the alignment page. Aligning the toner cartridges Sometimes replacing the transfer belt affects the alignment of any browser (ex: 192.264.26.3). Storing supplies Choose a cool, clean storage...
...Performing Self Test appears. For more information, see the Supplies menu, Quality menu, and Finishing menu in the address bar of the toner cartridges. For the best print quality, complete the following steps after replacing the transfer belt: 1 Make sure the printer is required. ...several copies, you need to use them. Maintaining the printer Periodically, certain tasks are required to print the alignment page. Aligning the toner cartridges Sometimes replacing the transfer belt affects the alignment of any browser (ex: 192.264.26.3). Storing supplies Choose a cool, clean storage...
User's Guide
Page 70
... 51, but do not leave the inner door open longer than 10 minutes. 1 Open the upper and inner doors. 2 Remove all four toner cartridges. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for this procedure. 3 Locate the four printhead lenses. 1 1 Printhead lenses 4 Clean the lenses using a can...
... 51, but do not leave the inner door open longer than 10 minutes. 1 Open the upper and inner doors. 2 Remove all four toner cartridges. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for this procedure. 3 Locate the four printhead lenses. 1 1 Printhead lenses 4 Clean the lenses using a can...
User's Guide
Page 71
... Toner Cartridge C5340MX C534 Yellow Extra High Yield Return Program Toner Cartridge C5340YX C534 Cyan Extra High Yield Toner Cartridge C5342CX C534 Magenta Extra High Yield Toner Cartridge C5342MX C534 Yellow Extra High Yield Toner Cartridge C5342YX C534 Cyan High Yield Return Program Toner Cartridge C5240CH C532, C534 Magenta High Yield Return Program C5240MH Toner Cartridge C532, C534 Yellow High Yield Return Program C5240YH Toner Cartridge...
... Toner Cartridge C5340MX C534 Yellow Extra High Yield Return Program Toner Cartridge C5340YX C534 Cyan Extra High Yield Toner Cartridge C5342CX C534 Magenta Extra High Yield Toner Cartridge C5342MX C534 Yellow Extra High Yield Toner Cartridge C5342YX C534 Cyan High Yield Return Program Toner Cartridge C5240CH C532, C534 Magenta High Yield Return Program C5240MH Toner Cartridge C532, C534 Yellow High Yield Return Program C5240YH Toner Cartridge...
User's Guide
Page 72
... Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534 C532, C534 C532, C534 C534 C530, C532, C534 C530, C532, C534 C530, C532, C534 C530, C532, C534 C530 C530 C530 C530 C530, C532, C534 C530, C532, C534 C530, C532, C534 C530, C532, C534 C530 C530 C530 C530 Ordering a transfer...
... Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534 C532, C534 C532, C534 C534 C530, C532, C534 C530, C532, C534 C530, C532, C534 C530, C532, C534 C530 C530 C530 C530 C530, C532, C534 C530, C532, C534 C530, C532, C534 C530, C532, C534 C530 C530 C530 C530 Ordering a transfer...
User's Guide
Page 88
... Selection appears. 9 Repeat steps 6 through L. Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective. • 33.5 mm (1.32 in.) • 35.7 mm (1.41 in.) Replace the photoconductor if the...
... Selection appears. 9 Repeat steps 6 through L. Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective. • 33.5 mm (1.32 in.) • 35.7 mm (1.41 in.) Replace the photoconductor if the...
User's Guide
Page 89
...line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective. Clean the printhead lenses. Solution Replace the toner cartridge. Replace the photoconductor units. Solution Replace the color cartridge causing the line. Replace the photoconductor units. Replace the fuser. ... belt is defective, empty, or worn. Replace the transfer belt. Fuser is on the back of the page: 1 Replace the toner cartridge(s) causing the line. 2 If the problem still occurs, replace the photoconductor unit. • If the problem is defective or worn...
...line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective. Clean the printhead lenses. Solution Replace the toner cartridge. Replace the photoconductor units. Solution Replace the color cartridge causing the line. Replace the photoconductor units. Replace the fuser. ... belt is defective, empty, or worn. Replace the transfer belt. Fuser is on the back of the page: 1 Replace the toner cartridge(s) causing the line. 2 If the problem still occurs, replace the photoconductor unit. • If the problem is defective or worn...
User's Guide
Page 90
...from media. Streaked vertical lines Example ABCDE ABCDE ABCDE Cause Solution Toner is smeared before sending the job to print. Replace the toner cartridge causing the streaks. Toner cartridge is On. Color Saver is defective or worn. Toner is defective. Transfer belt is low. Print is too light Cause...setting from Print Properties before fusing to Windows users only. • Adjust the color quality settings in the trays is defective. Toner cartridge is not damp. • Make sure the Paper Type and Paper Weight settings match the type of media you load in ...
...from media. Streaked vertical lines Example ABCDE ABCDE ABCDE Cause Solution Toner is smeared before sending the job to print. Replace the toner cartridge causing the streaks. Toner cartridge is On. Color Saver is defective or worn. Toner is defective. Transfer belt is low. Print is too light Cause...setting from Print Properties before fusing to Windows users only. • Adjust the color quality settings in the trays is defective. Toner cartridge is not damp. • Make sure the Paper Type and Paper Weight settings match the type of media you load in ...
User's Guide
Page 91
...set to Windows users only. Fuser is worn or defective. manufacturer. Photoconductor is worn or defective. Replace the toner cartridge. Replace the fuser. Select a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast setting from Print Properties before sending the job to Load ...the fuser. The media being used does not meet the printer Use only transparencies recommended by the printer specifications. Toner cartridge is in the paper path. Toner is defective. Call for the tray you are using . into the paper tray. Avoid textured media with rough...
...set to Windows users only. Fuser is worn or defective. manufacturer. Photoconductor is worn or defective. Replace the toner cartridge. Replace the fuser. Select a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast setting from Print Properties before sending the job to Load ...the fuser. The media being used does not meet the printer Use only transparencies recommended by the printer specifications. Toner cartridge is in the paper path. Toner is defective. Call for the tray you are using . into the paper tray. Avoid textured media with rough...
User's Guide
Page 92
... the printer, the host computer, and the software application. Replace the toner cartridge. Gray background Example Cause Solution Toner darkness setting is defective. Characters have jagged or uneven edges Cause Downloaded font is low. Toner is not supported. Solution Replace the toner cartridge. Select a different toner darkness setting in the Print Properties before sending the job to...
... the printer, the host computer, and the software application. Replace the toner cartridge. Gray background Example Cause Solution Toner darkness setting is defective. Characters have jagged or uneven edges Cause Downloaded font is low. Toner is not supported. Solution Replace the toner cartridge. Select a different toner darkness setting in the Print Properties before sending the job to...
User's Guide
Page 93
...to the proper positions for the size than what is loaded in the tray. size loaded. Solid color pages Solution • Remove the toner cartridge from the printer. Clipped images Cause Solution Guides in the selected tray are set Move the guides in the tray to the for a ...different media size than what proper positions for the size loaded. Replace the toner cartridge. Photoconductor is loaded in a tray. There could be an incorrect page size selected in the driver or program. • Specify the correct ...
...to the proper positions for the size than what is loaded in the tray. size loaded. Solid color pages Solution • Remove the toner cartridge from the printer. Clipped images Cause Solution Guides in the selected tray are set Move the guides in the tray to the for a ...different media size than what proper positions for the size loaded. Replace the toner cartridge. Photoconductor is loaded in a tray. There could be an incorrect page size selected in the driver or program. • Specify the correct ...
User's Guide
Page 94
... in the Paper Menu is being used . Toner rubs off Solution Replace the defective or worn toner cartridges. Make sure the correct Media Type is worn or defective. The Paper Weight setting in the media path. If for the type of paper... paper or specialty media loaded in its original wrapper until you use it. Replace the fuser. The fuser is selected. Call for customer service. Toner specks Cause Toner cartridges are using. necessary, change Paper Texture from a fresh package. • Store paper in the printer. Paper curl Cause Solution Paper Type and ...
... in the Paper Menu is being used . Toner rubs off Solution Replace the defective or worn toner cartridges. Make sure the correct Media Type is worn or defective. The Paper Weight setting in the media path. If for the type of paper... paper or specialty media loaded in its original wrapper until you use it. Replace the fuser. The fuser is selected. Call for customer service. Toner specks Cause Toner cartridges are using. necessary, change Paper Texture from a fresh package. • Store paper in the printer. Paper curl Cause Solution Paper Type and ...
User's Guide
Page 108
Index Numerics 550-sheet drawer installing 14 802.1x authentication 80 A aligning toner cartridges 69 attaching cables 26 B black-only printing 51 brightness, adjusting 75 buttons, control panel Back 11 Menu 11 navigation 11 numeric keypad 11 Select 11 ...
Index Numerics 550-sheet drawer installing 14 802.1x authentication 80 A aligning toner cartridges 69 attaching cables 26 B black-only printing 51 brightness, adjusting 75 buttons, control panel Back 11 Menu 11 navigation 11 numeric keypad 11 Select 11 ...
User's Guide
Page 109
...22 internal 15 internal print server 24 memory card 18 memory cards 15 port interface card 24 ordering fuser 73 photoconductors 73 toner cartridges 71 transfer belt 72 waste toner box 73 P paper capacities 44 letterhead 38 preprinted forms 38 setting size 35 setting type 35 storing 41 paper feed ... 87 repeating defects 88 skewed print 93 solid color pages 93 streaked horizontal lines 89 streaked vertical lines 90 toner fog or background shading 91 toner rubs off 94 toner specks 94 uneven print density 92 print troubleshooting held jobs do not print 83 incorrect characters print 84 incorrect ...
...22 internal 15 internal print server 24 memory card 18 memory cards 15 port interface card 24 ordering fuser 73 photoconductors 73 toner cartridges 71 transfer belt 72 waste toner box 73 P paper capacities 44 letterhead 38 preprinted forms 38 setting size 35 setting type 35 storing 41 paper feed ... 87 repeating defects 88 skewed print 93 solid color pages 93 streaked horizontal lines 89 streaked vertical lines 90 toner fog or background shading 91 toner rubs off 94 toner specks 94 uneven print density 92 print troubleshooting held jobs do not print 83 incorrect characters print 84 incorrect ...
User's Guide
Page 110
... supplies conserving 69 removing photoconductor 51 removing toner cartridges 51 status of 69 storing 69 supplies, ordering fuser 73 photoconductors 73 toner cartridges 71 transfer belt 72 waste toner box 73 system board accessing 15 reinstalling access cover 25 T toner cartridges aligning 69 ordering 71 removing 51 transfer ...defects 88 skewed print 93 solid color pages 93 streaked horizontal lines 89 streaked vertical lines 90 toner fog or background shading 91 toner rubs off 94 toner specks 94 uneven print density 92 troubleshooting, printer options drawers 85 flash memory card 85 infrared ...
... supplies conserving 69 removing photoconductor 51 removing toner cartridges 51 status of 69 storing 69 supplies, ordering fuser 73 photoconductors 73 toner cartridges 71 transfer belt 72 waste toner box 73 system board accessing 15 reinstalling access cover 25 T toner cartridges aligning 69 ordering 71 removing 51 transfer ...defects 88 skewed print 93 solid color pages 93 streaked horizontal lines 89 streaked vertical lines 90 toner fog or background shading 91 toner rubs off 94 toner specks 94 uneven print density 92 troubleshooting, printer options drawers 85 flash memory card 85 infrared ...