Troubleshooting Guide
Page 1
... paper from the standard exit bin. Error message about 10 seconds, and then turn the printer off , wait for about reading USB drive appears Make sure the USB drive is connected to make sure the network is Not Connected, check the network cables, and then try printing the network setup page again. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server to the network. • Print a network setup page...
... paper from the standard exit bin. Error message about 10 seconds, and then turn the printer off , wait for about reading USB drive appears Make sure the USB drive is connected to make sure the network is Not Connected, check the network cables, and then try printing the network setup page again. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server to the network. • Print a network setup page...
Troubleshooting Guide
Page 3
... the duplex unit instruction sheet. If an option is not functioning, then make sure it is not listed, then reinstall it may not be properly installed. Reinstall the envelope feeder. Solving option problems Settings chosen from the software program or application can change or override settings chosen from the wall outlet. 3 Check the connection between the option and the printer. 4 Connect the power cord to see the User's Guide. MAKE SURE THE OPTION IS INSTALLED CORRECTLY Print a menu settings page and check...
... the duplex unit instruction sheet. If an option is not functioning, then make sure it is not listed, then reinstall it may not be properly installed. Reinstall the envelope feeder. Solving option problems Settings chosen from the software program or application can change or override settings chosen from the wall outlet. 3 Check the connection between the option and the printer. 4 Connect the power cord to see the User's Guide. MAKE SURE THE OPTION IS INSTALLED CORRECTLY Print a menu settings page and check...
Troubleshooting Guide
Page 5
... solutions. The message remains on the printer control panel display until all the pages print. 5 After the print quality test pages print, press the down arrow button until Exit Config Menu appears, and then press . Blank pages These are formatted, Printing Quality Test Pages appears, and then the pages print. Clipped images These are possible solutions. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to print, specify the...
... solutions. The message remains on the printer control panel display until all the pages print. 5 After the print quality test pages print, press the down arrow button until Exit Config Menu appears, and then press . Blank pages These are formatted, Printing Quality Test Pages appears, and then the pages print. Clipped images These are possible solutions. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to print, specify the...
User's Guide
Page 37
... install it is attached to a network, print a network setup page to verify the network connection. Additional printer setup 37 If an option you installed is not listed, then it again. • Network setup page-If your printer is a network model and is not installed correctly. A loss of the page. This page also provides important information that aids network printing configuration. Be sure to match the following : • Menu settings page-Use this page to verify that all hardware and software options are installed...
... install it is attached to a network, print a network setup page to verify the network connection. Additional printer setup 37 If an option you installed is not listed, then it again. • Network setup page-If your printer is a network model and is not installed correctly. A loss of the page. This page also provides important information that aids network printing configuration. Be sure to match the following : • Menu settings page-Use this page to verify that all hardware and software options are installed...
User's Guide
Page 51
The factory default Paper Type setting is 216 x 356 mm (8.5 x 14 in the printer menus. Then, specify all trays except the multipurpose feeder. Specify a unit of measurement 1 Make sure the printer is on and Ready appears. 2 From the printer control panel, press . 3 Press the arrow buttons until Paper Menu appears, and then press . 4 Press the arrow buttons until Universal Setup appears, and then press . Loading paper and specialty media This section explains how to...
The factory default Paper Type setting is 216 x 356 mm (8.5 x 14 in the printer menus. Then, specify all trays except the multipurpose feeder. Specify a unit of measurement 1 Make sure the printer is on and Ready appears. 2 From the printer control panel, press . 3 Press the arrow buttons until Paper Menu appears, and then press . 4 Press the arrow buttons until Universal Setup appears, and then press . Loading paper and specialty media This section explains how to...
User's Guide
Page 107
... network option is the factory default setting. Menu Item Assign Type/Bin Plain Paper Bin Card Stock Bin Transparency Bin Recycled Bin Labels Bin Vinyl Labels Bin Bond Bin Envelope Bin Rough Envelope Bin Letterhead Bin Preprinted Bin Colored Bin Light Bin Heavy Bin Rough/Cotton Bin Custom Bin Reports menu Menu item Menu Settings Page Device Statistics Network Setup Page Network Setup Page Profiles List NetWare Setup Page Description Selects an output bin for each supported paper type Available selections for network printers or printers connected to print servers. Understanding printer...
... network option is the factory default setting. Menu Item Assign Type/Bin Plain Paper Bin Card Stock Bin Transparency Bin Recycled Bin Labels Bin Vinyl Labels Bin Bond Bin Envelope Bin Rough Envelope Bin Letterhead Bin Preprinted Bin Colored Bin Light Bin Heavy Bin Rough/Cotton Bin Custom Bin Reports menu Menu item Menu Settings Page Device Statistics Network Setup Page Network Setup Page Profiles List NetWare Setup Page Description Selects an output bin for each supported paper type Available selections for network printers or printers connected to print servers. Understanding printer...
User's Guide
Page 108
... working properly. Standard Network or Network menus Note: Only active ports appear in the printer Note: A separate list is set to Off. Each emulator report contains print samples and information about the language's available fonts. Network/Ports menu Active NIC menu Menu item Active NIC Auto Description Notes: • Auto is the factory default setting. • This menu item appears only if an optional network card is set to PCL emulation when a print job requires it, regardless of the default printer language...
... working properly. Standard Network or Network menus Note: Only active ports appear in the printer Note: A separate list is set to Off. Each emulator report contains print samples and information about the language's available fonts. Network/Ports menu Active NIC menu Menu item Active NIC Auto Description Notes: • Auto is the factory default setting. • This menu item appears only if an optional network card is set to PCL emulation when a print job requires it, regardless of the default printer language...
User's Guide
Page 129
... factory default setting. • IP address and Hostname are pre-configured messages. • Contact Name, Location, Zero Configuration Name, and Custom Text 1 are deleted. Off prints a partial page when there is the factory default setting. Do Not Restore keeps the user-defined settings. • Restore Now returns all printer settings to the factory default settings Notes: • Do Not Restore is not enough memory to print the whole page. • On sets the printer to never reprint jammed pages. Downloads...
... factory default setting. • IP address and Hostname are pre-configured messages. • Contact Name, Location, Zero Configuration Name, and Custom Text 1 are deleted. Off prints a partial page when there is the factory default setting. Do Not Restore keeps the user-defined settings. • Restore Now returns all printer settings to the factory default settings Notes: • Do Not Restore is not enough memory to print the whole page. • On sets the printer to never reprint jammed pages. Downloads...
User's Guide
Page 156
..., setting, or menu that the wire paper bail is blocked from the standard exit bin to clear. Serial The printer is now in a lockout mode because: • You attempted to log in too many times with an incorrect PIN • You attempted to log in the finisher to clear the message and continue stapling. The serial port is displayed. Staples low or missing Load the specified staple cartridge in using a serial cable connection...
..., setting, or menu that the wire paper bail is blocked from the standard exit bin to clear. Serial The printer is now in a lockout mode because: • You attempted to log in too many times with an incorrect PIN • You attempted to log in the finisher to clear the message and continue stapling. The serial port is displayed. Staples low or missing Load the specified staple cartridge in using a serial cable connection...
User's Guide
Page 160
to clear the message and continue printing. 52 Not enough free space in flash memory for the serial port. • Check that the serial cable is connected correctly and is the number of the serial option. Try one or more of the following: • Check that the serial interface parameters (protocol, baud, parity, and data bits) are deleted. • Delete fonts, macros, and other data stored in flash memory are set correctly on the printer and...
to clear the message and continue printing. 52 Not enough free space in flash memory for the serial port. • Check that the serial cable is connected correctly and is the number of the serial option. Try one or more of the following: • Check that the serial interface parameters (protocol, baud, parity, and data bits) are deleted. • Delete fonts, macros, and other data stored in flash memory are set correctly on the printer and...
User's Guide
Page 175
... the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the outlet is working. • The printer is blank or displays only diamonds The printer self test failed. Printer control panel display is turned on. If Performing Self Test and Ready do not appear, turn the printer off...
... the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the outlet is working. • The printer is blank or displays only diamonds The printer self test failed. Printer control panel display is turned on. If Performing Self Test and Ready do not appear, turn the printer off...
User's Guide
Page 205
... all print cartridges, programs, data, and removable storage media (unless directed otherwise by Lexmark). Warranty service does not include repair of failures caused by: -Modification or unauthorized attachments -Accidents, misuse, abuse or use inconsistent with Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer -Operation of a product beyond repair, or if the product is not free of...
... all print cartridges, programs, data, and removable storage media (unless directed otherwise by Lexmark). Warranty service does not include repair of failures caused by: -Modification or unauthorized attachments -Accidents, misuse, abuse or use inconsistent with Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer -Operation of a product beyond repair, or if the product is not free of...
User's Guide
Page 210
... cables 36 B Bin Setup menu 106 Busy 145 C cables Ethernet 36 USB 36 calling Customer Support 194 Cancel not available 145 Canceling 145 canceling a job from Macintosh 79 from the printer control panel 79 from Windows 79 card stock loading 59 tips on using 74 cartridges, print ordering 167 Change to 145 charge rolls ordering 169 Check duplex connection 145 Check tray connection 146 checking an unresponsive printer 175 checking device status on Embedded Web Server 172 cleaning exterior of the printer 166 Clearing job accounting statistics 146 Close door...
... cables 36 B Bin Setup menu 106 Busy 145 C cables Ethernet 36 USB 36 calling Customer Support 194 Cancel not available 145 Canceling 145 canceling a job from Macintosh 79 from the printer control panel 79 from Windows 79 card stock loading 59 tips on using 74 cartridges, print ordering 167 Change to 145 charge rolls ordering 169 Check duplex connection 145 Check tray connection 146 checking an unresponsive printer 175 checking device status on Embedded Web Server 172 cleaning exterior of the printer 166 Clearing job accounting statistics 146 Close door...
User's Guide
Page 211
directory list printing 78 Disabling DLEs 147 Disabling Menus 147 Disk Corrupted 147 Disk recovery x/y XX% 147 Disk Wiping menu 123 display troubleshooting display is blank 175 display shows only diamonds 175 display, printer control panel 15 documents, printing from Macintosh 72 from Windows 72 drawers, paper installing 34 duplex unit installing 35 E Embedded Web Server 172 administrator settings 172 checking device status 172 does not open 175 networking settings 172 setting up e-mail alerts 172 Embedded Web Server Administrator's Guide 172 emission notices 197, 198, 200, 201...
directory list printing 78 Disabling DLEs 147 Disabling Menus 147 Disk Corrupted 147 Disk recovery x/y XX% 147 Disk Wiping menu 123 display troubleshooting display is blank 175 display shows only diamonds 175 display, printer control panel 15 documents, printing from Macintosh 72 from Windows 72 drawers, paper installing 34 duplex unit installing 35 E Embedded Web Server 172 administrator settings 172 checking device status 172 does not open 175 networking settings 172 setting up e-mail alerts 172 Embedded Web Server Administrator's Guide 172 emission notices 197, 198, 200, 201...
User's Guide
Page 212
... letterhead in trays 52 multipurpose feeder 59 transparencies 59 M Macintosh wireless network installation 42 maintenance kit ordering 168 memory card installing 20 troubleshooting 181 Menu access turned off by system administrator 150 menu settings page printing 38 menus Active NIC 108 AppleTalk 113 Bin Setup 106 Confidential Print 122 Configure MP 98 Custom Types 105 Default Source 95 diagram of 94 Disk Wiping 123 Envelope Enhance 99 Finishing 131 Flash Drive 141 General Settings 126 Help 143 HTML 140 Image 141 IPv6...
... letterhead in trays 52 multipurpose feeder 59 transparencies 59 M Macintosh wireless network installation 42 maintenance kit ordering 168 memory card installing 20 troubleshooting 181 Menu access turned off by system administrator 150 menu settings page printing 38 menus Active NIC 108 AppleTalk 113 Bin Setup 106 Confidential Print 122 Configure MP 98 Custom Types 105 Default Source 95 diagram of 94 Disk Wiping 123 Envelope Enhance 99 Finishing 131 Flash Drive 141 General Settings 126 Help 143 HTML 140 Image 141 IPv6...
User's Guide
Page 214
... panel logins 156 Tray Empty 157 Tray Low 157 Tray Missing 157 Unsupported disk 157 Unsupported USB device, please remove 157 Unsupported USB hub, please remove 157 USB drive removed 157 USB/USB 157 View supplies 157 Waiting 157 printer options troubleshooting 2000-sheet tray 180 5-bin mailbox 181 duplex unit 181 envelope feeder 180 flash memory card 181 hard disk with adapter 182 high capacity output expander 181 Internal Solutions Port 182 memory card 181 option not working 179 output expander 181 paper trays 180 StapleSmart finisher 181 printer problems, solving basic 175 printer status...
... panel logins 156 Tray Empty 157 Tray Low 157 Tray Missing 157 Unsupported disk 157 Unsupported USB device, please remove 157 Unsupported USB hub, please remove 157 USB drive removed 157 USB/USB 157 View supplies 157 Waiting 157 printer options troubleshooting 2000-sheet tray 180 5-bin mailbox 181 duplex unit 181 envelope feeder 180 flash memory card 181 hard disk with adapter 182 high capacity output expander 181 Internal Solutions Port 182 memory card 181 option not working 179 output expander 181 paper trays 180 StapleSmart finisher 181 printer problems, solving basic 175 printer status...
User's Guide
Page 215
... Toner low 157 Too many failed panel logins 156 transfer roller ordering 170 transparencies loading 59 tips on using 73 Tray Empty 157 Tray Low 157 Tray Missing 157 tray linking 64 tray unlinking 64 trays linking 63 unlinking 63 troubleshooting checking an unresponsive printer 175 contacting Customer Support 194 solving basic printer problems 175 troubleshooting, display display is blank 175 display shows only diamonds 175 troubleshooting, paper feed message remains after jam is cleared 183 page that jammed does not reprint 183 troubleshooting, print error reading USB drive 176 held jobs...
... Toner low 157 Too many failed panel logins 156 transfer roller ordering 170 transparencies loading 59 tips on using 73 Tray Empty 157 Tray Low 157 Tray Missing 157 tray linking 64 tray unlinking 64 trays linking 63 unlinking 63 troubleshooting checking an unresponsive printer 175 contacting Customer Support 194 solving basic printer problems 175 troubleshooting, display display is blank 175 display shows only diamonds 175 troubleshooting, paper feed message remains after jam is cleared 183 page that jammed does not reprint 183 troubleshooting, print error reading USB drive 176 held jobs...
Help Menu Pages
Page 5
.... All the necessary software is a printer connected to a computer using a USB cable. The Software and Documentation CD can be used to the computer. 9 Connect the USB or parallel cable, and then turn the printer on the computer. A PPD file provides detailed information to create a print queue: 1 Install a PostScript Printer Description (PPD) file on . g Enter the user password, and then click Okay. b Double-click Utilities, and then double-click Print Center or Printer Setup Utility. 3 Verify...
.... All the necessary software is a printer connected to a computer using a USB cable. The Software and Documentation CD can be used to the computer. 9 Connect the USB or parallel cable, and then turn the printer on the computer. A PPD file provides detailed information to create a print queue: 1 Install a PostScript Printer Description (PPD) file on . g Enter the user password, and then click Okay. b Double-click Utilities, and then double-click Print Center or Printer Setup Utility. 3 Verify...
Help Menu Pages
Page 14
... Menu PCL Emul Menu HTML Menu Image Menu Flash Drive Menu Help Print All Print Quality Printing Guide Media Guide Print Defects Menu Map Information Guide Connection Guide Moving Guide Supplies Guide Menu map Page 14 of 42 Menu map Menus list A number of menus are available to make it easy for you to change printer settings: Paper Menu Reports Network/Ports Default Source Paper Size/Type Configure MP Envelope Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Bin Setup Menu Settings Page Device Statistics Network Setup Page Network Setup Page...
... Menu PCL Emul Menu HTML Menu Image Menu Flash Drive Menu Help Print All Print Quality Printing Guide Media Guide Print Defects Menu Map Information Guide Connection Guide Moving Guide Supplies Guide Menu map Page 14 of 42 Menu map Menus list A number of menus are available to make it easy for you to change printer settings: Paper Menu Reports Network/Ports Default Source Paper Size/Type Configure MP Envelope Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Bin Setup Menu Settings Page Device Statistics Network Setup Page Network Setup Page...
Help Menu Pages
Page 38
The factory default Paper Type setting is not bent or wrinkled. 7 From the printer control panel, set manually. Printing guide Page 38 of 42 6 Adjust the width guide to the correct size, and then press . 7 Press the arrow buttons until the correct Paper Type setting appears, and then press . Ready appears. Setting the Paper Size and Paper Type The Paper Size setting is on and Ready appears. 2 From the printer control panel, press . 3 Press the arrow buttons until Paper Menu appears, and then press . 4 Press...
The factory default Paper Type setting is not bent or wrinkled. 7 From the printer control panel, set manually. Printing guide Page 38 of 42 6 Adjust the width guide to the correct size, and then press . 7 Press the arrow buttons until the correct Paper Type setting appears, and then press . Ready appears. Setting the Paper Size and Paper Type The Paper Size setting is on and Ready appears. 2 From the printer control panel, press . 3 Press the arrow buttons until Paper Menu appears, and then press . 4 Press...