Troubleshooting Guide
Page 2
...Poor copy quality These are some examples of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. IS THE TONER LOW? Try one or more of the following :...Default Settings appears, and then press OK. 3 Press or repeatedly until Copy Defaults appears, and then press OK. 4 Press or repeatedly until Color Saturation appears, and then press OK. 5 Press or repeatedly until Higher, Normal, or Lower appears, and then press OK. 6 Press ...
...Poor copy quality These are some examples of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. IS THE TONER LOW? Try one or more of the following :...Default Settings appears, and then press OK. 3 Press or repeatedly until Copy Defaults appears, and then press OK. 4 Press or repeatedly until Color Saturation appears, and then press OK. 5 Press or repeatedly until Higher, Normal, or Lower appears, and then press OK. 6 Press ...
Troubleshooting Guide
Page 5
...• Resend the fax. The printer performs its power-on . IS THE TONER LOW? When Replace Print Cartridge Soon appears or when the print becomes faded, you may want to redistribute toner. 3 Reinsert the print cartridge and continue printing. DO YOU HAVE VOICE MAIL SERVICE? CHECK TO SEE IF ...• Check that all the printer configuration settings are using, select the option. IS THE TONER LOW? Ask the person who sent you the fax to redistribute toner. 3 Reinsert the print cartridge and continue printing. To enable both Voice Mail and the printer to extend the life of ...
...• Resend the fax. The printer performs its power-on . IS THE TONER LOW? When Replace Print Cartridge Soon appears or when the print becomes faded, you may want to redistribute toner. 3 Reinsert the print cartridge and continue printing. DO YOU HAVE VOICE MAIL SERVICE? CHECK TO SEE IF ...• Check that all the printer configuration settings are using, select the option. IS THE TONER LOW? Ask the person who sent you the fax to redistribute toner. 3 Reinsert the print cartridge and continue printing. To enable both Voice Mail and the printer to extend the life of ...
Troubleshooting Guide
Page 7
...setting matches the paper loaded in .) Light colored line, white line, or incorrectly colored line These are possible solutions. CHECK TO SEE IF MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND MULTIPLE TIMES ON A PAGE Replace the print cartridge if the defects occur every: • 22...more of the following : CLEAN THE LASER LENS The laser lens may be dirty. Replace the transfer belt. Streaked vertical lines These are possible solutions. Replace the transfer belt. Note: This solution applies to redistribute toner. 3 Reinsert the print cartridge and continue printing. Try one or ...
...setting matches the paper loaded in .) Light colored line, white line, or incorrectly colored line These are possible solutions. CHECK TO SEE IF MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND MULTIPLE TIMES ON A PAGE Replace the print cartridge if the defects occur every: • 22...more of the following : CLEAN THE LASER LENS The laser lens may be dirty. Replace the transfer belt. Streaked vertical lines These are possible solutions. Replace the transfer belt. Note: This solution applies to redistribute toner. 3 Reinsert the print cartridge and continue printing. Try one or ...
Troubleshooting Guide
Page 8
..., you are possible solutions. Uneven print density These are set for the paper size loaded. IS THE TONER LOW? IS THE TRANSFER BELT DEFECTIVE? Replace the print cartridge. Try one or more information, see if the paper guides in the selected tray are possible solutions. ... until you may be able to extend the life of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. Blank pages These are possible solutions. IS THE...
..., you are possible solutions. Uneven print density These are set for the paper size loaded. IS THE TONER LOW? IS THE TRANSFER BELT DEFECTIVE? Replace the print cartridge. Try one or more information, see if the paper guides in the selected tray are possible solutions. ... until you may be able to extend the life of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. Blank pages These are possible solutions. IS THE...
Troubleshooting Guide
Page 9
...one or more of the following : IS A TONER CARTRIDGE DEFECTIVE? Contact Customer Support. Try one or more of the following: CHECK THE PAPER GUIDES Move the guides in the tray to use it. IS THE FUSER DEFECTIVE OR WORN? Solid color pages These are possible solutions. Try one or...SURE THE PAPER TYPE SETTING MATCHES THE PAPER LOADED IN THE TRAY From Print Properties, change the Paper Type setting to redistribute toner. 3 Reinsert the print cartridge and continue printing. Replace the transfer belt. Try one or more of the following : CHECK THE PAPER TYPE SETTING From Print...
...one or more of the following : IS A TONER CARTRIDGE DEFECTIVE? Contact Customer Support. Try one or more of the following: CHECK THE PAPER GUIDES Move the guides in the tray to use it. IS THE FUSER DEFECTIVE OR WORN? Solid color pages These are possible solutions. Try one or...SURE THE PAPER TYPE SETTING MATCHES THE PAPER LOADED IN THE TRAY From Print Properties, change the Paper Type setting to redistribute toner. 3 Reinsert the print cartridge and continue printing. Replace the transfer belt. Try one or more of the following : CHECK THE PAPER TYPE SETTING From Print...
User's Guide
Page 155
Non-Genuine Toner Installed Error 093-700 An invalid print cartridge is insufficient memory to complete the current print job. NV RAM Error Error 116-390 Restart Printer An unspecified printer error has occurred. 1 Turn the ... on. Out of Memory Error 016-718 Press OK There is installed. Printer Too Hot Error 042-700 Cooling down Please Wait... Remove the print cartridge, and then install a supported one. Check that the printer is connected to the network, verify that the e-mail server settings are correct, and then press...
Non-Genuine Toner Installed Error 093-700 An invalid print cartridge is insufficient memory to complete the current print job. NV RAM Error Error 116-390 Restart Printer An unspecified printer error has occurred. 1 Turn the ... on. Out of Memory Error 016-718 Press OK There is installed. Printer Too Hot Error 042-700 Cooling down Please Wait... Remove the print cartridge, and then install a supported one. Check that the printer is connected to the network, verify that the e-mail server settings are correct, and then press...
User's Guide
Page 156
... of the printer is still attached to the specified print cartridge. Replace Fuser Soon The fuser life is empty. Replace Print Cartridge Empty Print Cartridge The specified print cartridge is nearly exhausted. When Replace Print Cartridge Soon appears or when the print becomes faded, you may.... Remove the sealing tape from the wall outlet. 3 Reinstall the optional memory. 4 Connect the power cord to redistribute toner. 3 Reinsert the print cartridge and continue printing. Ensure that the printer has adequate cooling space around it, and that the cooling vents are not blocked...
... of the printer is still attached to the specified print cartridge. Replace Fuser Soon The fuser life is empty. Replace Print Cartridge Empty Print Cartridge The specified print cartridge is nearly exhausted. When Replace Print Cartridge Soon appears or when the print becomes faded, you may.... Remove the sealing tape from the wall outlet. 3 Reinstall the optional memory. 4 Connect the power cord to redistribute toner. 3 Reinsert the print cartridge and continue printing. Ensure that the printer has adequate cooling space around it, and that the cooling vents are not blocked...
User's Guide
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... approximately 100-125 pages, depending on letter- Ordering print cartridges When Replace Print Cartridge Soon appears, order the specified new print cartridge. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for printer supplies assume printing on the coverage of the toner color, after the message first appears. When Replace Print...
... approximately 100-125 pages, depending on letter- Ordering print cartridges When Replace Print Cartridge Soon appears, order the specified new print cartridge. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for printer supplies assume printing on the coverage of the toner color, after the message first appears. When Replace Print...
User's Guide
Page 162
... remains faded, and then replace the cartridge(s). 3 Reinsert the print cartridge and continue printing. The recommended toner cartridges specifically designed for your fingers are : Part name Part number Cyan High Yield Toner Cartridge X560H2CG Magenta High Yield Toner Cartridge X560H2MG Yellow High Yield Toner Cartridge X560H2YG Black High Yield Toner Cartridge X560H2KG Cyan Toner Cartridge X560A2CG Magenta Toner Cartridge X560A2MG Yellow Toner Cartridge X560A2YG Ordering a fuser When Replace...
... remains faded, and then replace the cartridge(s). 3 Reinsert the print cartridge and continue printing. The recommended toner cartridges specifically designed for your fingers are : Part name Part number Cyan High Yield Toner Cartridge X560H2CG Magenta High Yield Toner Cartridge X560H2MG Yellow High Yield Toner Cartridge X560H2YG Black High Yield Toner Cartridge X560H2KG Cyan Toner Cartridge X560A2CG Magenta Toner Cartridge X560A2MG Yellow Toner Cartridge X560A2YG Ordering a fuser When Replace...
User's Guide
Page 176
... of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. Clear any error messages. When Replace Print Cartridge Soon appears or ...when the print becomes faded, you may be able to extend the life of the following: ARE THERE ANY ERROR MESSAGES ON THE DISPLAY? To darken or lighten the overall color...
... of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. Clear any error messages. When Replace Print Cartridge Soon appears or ...when the print becomes faded, you may be able to extend the life of the following: ARE THERE ANY ERROR MESSAGES ON THE DISPLAY? To darken or lighten the overall color...
User's Guide
Page 181
... appears or when the print becomes faded, you may be able to extend the life of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to put the printer in the tray(s). From the printer control panel, press Fax... to redistribute toner. 3 Reinsert the print cartridge and continue printing. Load the original document faceup, short edge first into the ADF. IS THE PRINTER MEMORY FULL? 1 Dial the ...
... appears or when the print becomes faded, you may be able to extend the life of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to put the printer in the tray(s). From the printer control panel, press Fax... to redistribute toner. 3 Reinsert the print cartridge and continue printing. Load the original document faceup, short edge first into the ADF. IS THE PRINTER MEMORY FULL? 1 Dial the ...
User's Guide
Page 182
...faded, you the fax to: • Check that the quality of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. MAKE SURE SPEED DIAL IS SET UP PROPERLY • Check ...INSTALLED In Print Properties, verify that you want to extend the life of the original document is satisfactory. • Resend the fax. IS THE TONER LOW? CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off , wait for the number that all the ...
...faded, you the fax to: • Check that the quality of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. MAKE SURE SPEED DIAL IS SET UP PROPERLY • Check ...INSTALLED In Print Properties, verify that you want to extend the life of the original document is satisfactory. • Resend the fax. IS THE TONER LOW? CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off , wait for the number that all the ...
User's Guide
Page 186
... sending the job to print. IS A PRINT CARTRIDGE DEFECTIVE? Try one or more of the following : IS THE TONER SMEARED? Replace the print cartridge causing the streaks. IS THE TONER LOW? IS A PRINT CARTRIDGE DEFECTIVE? Replace the transfer belt. Note: This solution applies to redistribute toner. 3 Reinsert the print cartridge and continue printing. Troubleshooting 186 IS THE...
... sending the job to print. IS A PRINT CARTRIDGE DEFECTIVE? Try one or more of the following : IS THE TONER SMEARED? Replace the print cartridge causing the streaks. IS THE TONER LOW? IS A PRINT CARTRIDGE DEFECTIVE? Replace the transfer belt. Note: This solution applies to redistribute toner. 3 Reinsert the print cartridge and continue printing. Troubleshooting 186 IS THE...
User's Guide
Page 187
... setting before sending the job to print. IS THE TONER LOW? IS THE FUSER DEFECTIVE OR WORN? Replace the fuser. Note: This solution applies to redistribute toner. 3 Reinsert the print cartridge and continue printing. IS A PRINT CARTRIDGE DEFECTIVE? MAKE SURE THE PAPER TYPE SETTING MATCHES THE PAPER... you use it. Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to Windows users only. Replace the print cartridge. Troubleshooting 187 CHECK THE PAPER Avoid textured paper with rough ...
... setting before sending the job to print. IS THE TONER LOW? IS THE FUSER DEFECTIVE OR WORN? Replace the fuser. Note: This solution applies to redistribute toner. 3 Reinsert the print cartridge and continue printing. IS A PRINT CARTRIDGE DEFECTIVE? MAKE SURE THE PAPER TYPE SETTING MATCHES THE PAPER... you use it. Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to Windows users only. Replace the print cartridge. Troubleshooting 187 CHECK THE PAPER Avoid textured paper with rough ...
User's Guide
Page 189
... cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to match the paper loaded in the tray. MAKE SURE THE PAPER TYPE SETTING MATCHES THE PAPER LOADED IN THE TRAY From Print Properties, change the Paper Type setting to redistribute toner. 3 Reinsert the print cartridge...
... cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to match the paper loaded in the tray. MAKE SURE THE PAPER TYPE SETTING MATCHES THE PAPER LOADED IN THE TRAY From Print Properties, change the Paper Type setting to redistribute toner. 3 Reinsert the print cartridge...
User's Guide
Page 190
...? Replace the transfer belt. Contact Customer Support. Paper curl These are possible solutions. Toner specks These are possible solutions. When Replace Print Cartridge Soon appears or when the print becomes faded, you are possible solutions. Troubleshooting 190 ...following : IS A TONER CARTRIDGE DEFECTIVE? Replace the toner cartridge. Solid color pages These are ready to redistribute toner. 3 Reinsert the print cartridge and continue printing. Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and...
...? Replace the transfer belt. Contact Customer Support. Paper curl These are possible solutions. Toner specks These are possible solutions. When Replace Print Cartridge Soon appears or when the print becomes faded, you are possible solutions. Troubleshooting 190 ...following : IS A TONER CARTRIDGE DEFECTIVE? Replace the toner cartridge. Solid color pages These are ready to redistribute toner. 3 Reinsert the print cartridge and continue printing. Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and...
User's Guide
Page 207
... O OCR, editing document text 71 online customer support 173 options 550-sheet drawer 32 memory card 37 multi-protocol network card 35 ordering fuser 162 toner cartridges 161 transfer belt 162 Out of Memory 155 P Panel Language menu 147 paper capacities 56 characteristics 48 letterhead 49 preprinted forms 49 recycled 50 selecting...
... O OCR, editing document text 71 online customer support 173 options 550-sheet drawer 32 memory card 37 multi-protocol network card 35 ordering fuser 162 toner cartridges 161 transfer belt 162 Out of Memory 155 P Panel Language menu 147 paper capacities 56 characteristics 48 letterhead 49 preprinted forms 49 recycled 50 selecting...
User's Guide
Page 210
... adapter 19 Index 210 supplies, ordering fuser 162 toner cartridges 161 transfer belt 162 supply information, printing 58 System Settings menu 140 T telecommunication notices 197, 198, 199, 200 toner cartridges ordering 161 Touch Tone dialing mode 95 transfer belt... ordering 162 transparencies guidelines 50 Tray 1 (MPT) loading 42 Tray is Missing 159 tray linking 46 Tray Settings menu Tray 1 (MPT) 128 Tray 2 129 Tray 3 129 troubleshooting checking an unresponsive printer 173 contacting Customer Support 192 FAQ about color...
... adapter 19 Index 210 supplies, ordering fuser 162 toner cartridges 161 transfer belt 162 supply information, printing 58 System Settings menu 140 T telecommunication notices 197, 198, 199, 200 toner cartridges ordering 161 Touch Tone dialing mode 95 transfer belt... ordering 162 transparencies guidelines 50 Tray 1 (MPT) loading 42 Tray is Missing 159 tray linking 46 Tray Settings menu Tray 1 (MPT) 128 Tray 2 129 Tray 3 129 troubleshooting checking an unresponsive printer 173 contacting Customer Support 192 FAQ about color...
Card Stock & Label Guide
Page 11
... portrait orientation is different from the 0.50-inch space we recommend leaving at the top and bottom of non-Lexmark supplies (such as toner cartridges and/or inkjet cartridges) • use micro-perfs to bleed charge. Perforations that touch the media. The auto compensator has two ...rollers that could cause nesting and tenting should fall outside of Lexmark specifications • use of the form and 6.35 mm ...
... portrait orientation is different from the 0.50-inch space we recommend leaving at the top and bottom of non-Lexmark supplies (such as toner cartridges and/or inkjet cartridges) • use micro-perfs to bleed charge. Perforations that touch the media. The auto compensator has two ...rollers that could cause nesting and tenting should fall outside of Lexmark specifications • use of the form and 6.35 mm ...
Card Stock & Label Guide
Page 122
... quality desirable for information about ordering additional fuser cleaners. Using refilled non-Lexmark cartridges can void the printer warranty. Using third party, non-Lexmark cartridges and fuser cleaners can result in toner build-up in Optra and Optra plus laser printers that 4039 print cartridges are not recommended for Optra plus printer. Removing debris helps improve paper...
... quality desirable for information about ordering additional fuser cleaners. Using refilled non-Lexmark cartridges can void the printer warranty. Using third party, non-Lexmark cartridges and fuser cleaners can result in toner build-up in Optra and Optra plus laser printers that 4039 print cartridges are not recommended for Optra plus printer. Removing debris helps improve paper...