Troubleshooting Guide
Page 2
...until Default Settings appears, and then press OK. 3 Press or repeatedly until Copy Defaults appears, and then press OK. 4 Press or repeatedly until Color Saturation appears, and then press OK. 5 Press or repeatedly until Higher, Normal, or Lower appears, and then press OK. 6 Press repeatedly until... OK. 5 Press or repeatedly until Standard or Enhanced appears, and then press OK. 6 Press repeatedly until Select Function appears. IS THE TONER LOW? Scanner unit does not close Make sure there are possible solutions. IS THE COPY TOO LIGHT OR TOO DARK? Solving copy problems Copier...
...until Default Settings appears, and then press OK. 3 Press or repeatedly until Copy Defaults appears, and then press OK. 4 Press or repeatedly until Color Saturation appears, and then press OK. 5 Press or repeatedly until Higher, Normal, or Lower appears, and then press OK. 6 Press repeatedly until... OK. 5 Press or repeatedly until Standard or Enhanced appears, and then press OK. 6 Press repeatedly until Select Function appears. IS THE TONER LOW? Scanner unit does not close Make sure there are possible solutions. IS THE COPY TOO LIGHT OR TOO DARK? Solving copy problems Copier...
Troubleshooting Guide
Page 5
...print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. MAKE SURE THE OPTION IS INSTALLED In Print Properties, verify that the quality of the ...: CAN THE DOCUMENT BE RE-SENT? Try one or more of the original document is installed These are possible solutions. IS THE TONER LOW? The printer performs its power-on . Received fax has poor print quality These are possible solutions. When Replace Print Cartridge Soon...
...print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. MAKE SURE THE OPTION IS INSTALLED In Print Properties, verify that the quality of the ...: CAN THE DOCUMENT BE RE-SENT? Try one or more of the original document is installed These are possible solutions. IS THE TONER LOW? The printer performs its power-on . Received fax has poor print quality These are possible solutions. When Replace Print Cartridge Soon...
Troubleshooting Guide
Page 7
.... Replace the print cartridge causing the streaks. Print is too light These are possible solutions. IS THE TONER LOW? Replace the print cartridge. Try one or more of the following : CLEAN THE LASER LENS The laser lens may be dirty. Replace the print cartridge causing the line. Streaked vertical lines These are possible... mm (1.02 in.) • 29 mm (1.14 in.) • 75 mm (2.95 in.) CHECK TO SEE IF MARKS OCCUR ACROSS THE PAGE REPEATEDLY IN ALL COLORS Replace the transfer belt if the defects occur every: • 28 mm (1.10 in.) • 38 mm (1.50 in.) • 57 mm (2.25 in.) ...
.... Replace the print cartridge causing the streaks. Print is too light These are possible solutions. IS THE TONER LOW? Replace the print cartridge. Try one or more of the following : CLEAN THE LASER LENS The laser lens may be dirty. Replace the print cartridge causing the line. Streaked vertical lines These are possible... mm (1.02 in.) • 29 mm (1.14 in.) • 75 mm (2.95 in.) CHECK TO SEE IF MARKS OCCUR ACROSS THE PAGE REPEATEDLY IN ALL COLORS Replace the transfer belt if the defects occur every: • 28 mm (1.10 in.) • 38 mm (1.50 in.) • 57 mm (2.25 in.) ...
Troubleshooting Guide
Page 8
...When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to extend the life of the following: IS THE TONER LOW? Print is loaded in its original wrapper until you are using paper that came with rough finishes. IS A PRINT CARTRIDGE DEFECTIVE? IS...of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. Note: This solution applies to match the paper loaded in the tray. Blank pages These are ...
...When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to extend the life of the following: IS THE TONER LOW? Print is loaded in its original wrapper until you are using paper that came with rough finishes. IS A PRINT CARTRIDGE DEFECTIVE? IS...of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. Note: This solution applies to match the paper loaded in the tray. Blank pages These are ...
Troubleshooting Guide
Page 9
...MOISTURE DUE TO HIGH HUMIDITY? • Load paper from a fresh package. • Store paper in the tray. IS THERE TONER IN THE PAPER PATH? Solid color pages These are possible solutions. Try one or more of the following: CHECK THE PAPER GUIDES Move the guides in the tray...TYPE SETTING MATCHES THE PAPER LOADED IN THE TRAY From Print Properties, change the Paper Type setting to redistribute toner. 3 Reinsert the print cartridge and continue printing. Replace the toner cartridge. When Replace Print Cartridge Soon appears or when the print becomes faded, you are possible solutions. ...
...MOISTURE DUE TO HIGH HUMIDITY? • Load paper from a fresh package. • Store paper in the tray. IS THERE TONER IN THE PAPER PATH? Solid color pages These are possible solutions. Try one or more of the following: CHECK THE PAPER GUIDES Move the guides in the tray...TYPE SETTING MATCHES THE PAPER LOADED IN THE TRAY From Print Properties, change the Paper Type setting to redistribute toner. 3 Reinsert the print cartridge and continue printing. Replace the toner cartridge. When Replace Print Cartridge Soon appears or when the print becomes faded, you are possible solutions. ...
User's Guide
Page 9
... ...183 Paper jam message remains after jam is cleared ...183 Solving print quality problems...184 Repeating defects...184 Color misregistration...184 Light colored line, white line, or incorrectly colored line 185 Streaked vertical lines ...186 Print is too light ...186 Print irregularities ...187 Print is too dark...is poor...188 Uneven print density...188 Incorrect margins...188 Skewed print...188 Blank pages...189 Clipped images...189 Solid color pages...190 Paper curl...190 Toner specks...190 Toner rubs off...191 FAQ about color printing...191 Contacting Customer Support...192 Contents 9
... ...183 Paper jam message remains after jam is cleared ...183 Solving print quality problems...184 Repeating defects...184 Color misregistration...184 Light colored line, white line, or incorrectly colored line 185 Streaked vertical lines ...186 Print is too light ...186 Print irregularities ...187 Print is too dark...is poor...188 Uneven print density...188 Incorrect margins...188 Skewed print...188 Blank pages...189 Clipped images...189 Solid color pages...190 Paper curl...190 Toner specks...190 Toner rubs off...191 FAQ about color printing...191 Contacting Customer Support...192 Contents 9
User's Guide
Page 48
... new paper stock. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is too rough, toner cannot fuse to it properly. If paper is exposed to use it can degrade its edges. however, smoothness between 100 and 300 Sheffield points; Extend...
... new paper stock. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is too rough, toner cannot fuse to it properly. If paper is exposed to use it can degrade its edges. however, smoothness between 100 and 300 Sheffield points; Extend...
User's Guide
Page 49
... lithographic or engraved printing process. • Avoid papers with rough or heavily textured surfaces. Inks that has been cut or trimmed by the resin in toner. To help avoid jams and poor print quality: • Always use in xerographic copiers. Selecting preprinted forms and letterhead Use these guidelines when selecting preprinted...
... lithographic or engraved printing process. • Avoid papers with rough or heavily textured surfaces. Inks that has been cut or trimmed by the resin in toner. To help avoid jams and poor print quality: • Always use in xerographic copiers. Selecting preprinted forms and letterhead Use these guidelines when selecting preprinted...
User's Guide
Page 66
...66 Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as newsprint, can cause the printer to put toner on the page so that the printed output has a background that are loading a document into the ADF. Adjusting the auto exposure of copies. 5 To ...the printer control panel, press Copy. 4 Use the keypad to enter the number of copies Papers that matches the original. 5 To change the color mode, press Color Mode until the light comes on next to the selection you want . Place these items on the scanner glass. Level appears, and then press...
...66 Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as newsprint, can cause the printer to put toner on the page so that the printed output has a background that are loading a document into the ADF. Adjusting the auto exposure of copies. 5 To ...the printer control panel, press Copy. 4 Use the keypad to enter the number of copies Papers that matches the original. 5 To change the color mode, press Color Mode until the light comes on next to the selection you want . Place these items on the scanner glass. Level appears, and then press...
User's Guide
Page 124
...the factory default setting. Low Dens Magen. Copies two original pages onto one original image onto multiple pages that can cause the printer to white color and only the image itself is the factory default setting. Note: On is the factory default setting. Understanding printer menus 124 Dens Magen. ... Yellow High Dens Magen. High Dens Cyan Low Dens Cyan Med. The Auto Exposure setting removes the light or close to put toner on or off -white or ivory colored, such as newsprint, can be assembled into a poster Note: Off is printed. Med. Turns Auto Exposure on the page so ...
...the factory default setting. Low Dens Magen. Copies two original pages onto one original image onto multiple pages that can cause the printer to white color and only the image itself is the factory default setting. Note: On is the factory default setting. Understanding printer menus 124 Dens Magen. ... Yellow High Dens Magen. High Dens Cyan Low Dens Cyan Med. The Auto Exposure setting removes the light or close to put toner on or off -white or ivory colored, such as newsprint, can be assembled into a poster Note: Off is printed. Med. Turns Auto Exposure on the page so ...
User's Guide
Page 142
... process when it goes beyond a set time period. Understanding printer menus 142 Menu item Alert Tone (continued) Out of Paper Soft Normal Loud Off Low Toner Soft Normal Loud Off Auto Clear Alert Soft Normal Loud Off Base Tone Soft Normal Loud Off All Tones Soft Normal Loud Off Time-Out... Description Specifies whether to turn on the alarm when an error occurs in the printer Notes: • Normal is the factory default setting for Low Toner, Auto Clear Alert, and Base Tone. Set the time until the print job is the factory default setting for Out of Paper. • Off is...
... process when it goes beyond a set time period. Understanding printer menus 142 Menu item Alert Tone (continued) Out of Paper Soft Normal Loud Off Low Toner Soft Normal Loud Off Auto Clear Alert Soft Normal Loud Off Base Tone Soft Normal Loud Off All Tones Soft Normal Loud Off Time-Out... Description Specifies whether to turn on the alarm when an error occurs in the printer Notes: • Normal is the factory default setting for Low Toner, Auto Clear Alert, and Base Tone. Set the time until the print job is the factory default setting for Out of Paper. • Off is...
User's Guide
Page 155
... print cartridge, and then install a supported one. PCL Error Error 016-720 Press OK An error relating to complete the current print job. Non-Genuine Toner Installed Error 093-700 An invalid print cartridge is insufficient memory to PCL emulation problems has occurred. NV RAM Error Error 116-390 Restart Printer...
... print cartridge, and then install a supported one. PCL Error Error 016-720 Press OK An error relating to complete the current print job. Non-Genuine Toner Installed Error 093-700 An invalid print cartridge is insufficient memory to PCL emulation problems has occurred. NV RAM Error Error 116-390 Restart Printer...
User's Guide
Page 156
... temperature of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. If the message appears again, replace the specified additional memory. Replace Transfer Unit Replace the transfer belt. Wait...
... temperature of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. If the message appears again, replace the specified additional memory. Replace Transfer Unit Replace the transfer belt. Wait...
User's Guide
Page 161
...on letter- Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on the coverage of the toner color, after the message first appears. When Replace Print Cartridge Soon appears or when the print becomes faded, you purchased the printer. or A4...-size plain paper. Note: All life estimates for information about Lexmark authorized supplies dealers in your area. The specified print cartridge will soon be able to extend the life of the print cartridge: 1 Remove ...
...on letter- Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on the coverage of the toner color, after the message first appears. When Replace Print Cartridge Soon appears or when the print becomes faded, you purchased the printer. or A4...-size plain paper. Note: All life estimates for information about Lexmark authorized supplies dealers in your area. The specified print cartridge will soon be able to extend the life of the print cartridge: 1 Remove ...
User's Guide
Page 162
... specifically designed for your fingers are : Part name Part number Cyan High Yield Toner Cartridge X560H2CG Magenta High Yield Toner Cartridge X560H2MG Yellow High Yield Toner Cartridge X560H2YG Black High Yield Toner Cartridge X560H2KG Cyan Toner Cartridge X560A2CG Magenta Toner Cartridge X560A2MG Yellow Toner Cartridge X560A2YG Ordering a fuser When Replace Fuser Soon appears, replace the fuser immediately...
... specifically designed for your fingers are : Part name Part number Cyan High Yield Toner Cartridge X560H2CG Magenta High Yield Toner Cartridge X560H2MG Yellow High Yield Toner Cartridge X560H2YG Black High Yield Toner Cartridge X560H2KG Cyan Toner Cartridge X560A2CG Magenta Toner Cartridge X560A2MG Yellow Toner Cartridge X560A2YG Ordering a fuser When Replace Fuser Soon appears, replace the fuser immediately...
User's Guide
Page 176
... in print These are possible solutions. When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to redistribute toner. 3 Reinsert the print cartridge and continue printing. Clear any error messages. ADJUST THE COPY QUALITY 1 From the printer control panel, press ...until Default Settings appears, and then press OK. 3 Press or repeatedly until Copy Defaults appears, and then press OK. 4 Press or repeatedly until Color Saturation appears, and then press OK. 5 Press or repeatedly until Higher, Normal, or Lower appears, and then press OK. 6 Press repeatedly ...
... in print These are possible solutions. When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to redistribute toner. 3 Reinsert the print cartridge and continue printing. Clear any error messages. ADJUST THE COPY QUALITY 1 From the printer control panel, press ...until Default Settings appears, and then press OK. 3 Press or repeatedly until Copy Defaults appears, and then press OK. 4 Press or repeatedly until Color Saturation appears, and then press OK. 5 Press or repeatedly until Higher, Normal, or Lower appears, and then press OK. 6 Press repeatedly ...
User's Guide
Page 181
... may be able to extend the life of the following : IS THE PRINTER IN FAX MODE? From the printer control panel, press Fax to redistribute toner. 3 Reinsert the print cartridge and continue printing. Troubleshooting 181 Make sure paper is loaded in the upper left corner. Load the original document faceup, short..., and then press OK. 6 Press or repeatedly until Yes appears, and then press OK. The printer performs its power-on the scanner glass. IS THE TONER LOW?
... may be able to extend the life of the following : IS THE PRINTER IN FAX MODE? From the printer control panel, press Fax to redistribute toner. 3 Reinsert the print cartridge and continue printing. Troubleshooting 181 Make sure paper is loaded in the upper left corner. Load the original document faceup, short..., and then press OK. 6 Press or repeatedly until Yes appears, and then press OK. The printer performs its power-on the scanner glass. IS THE TONER LOW?
User's Guide
Page 182
IS THE TONER LOW? Try one or more of the following : CAN THE DOCUMENT BE RE-SENT? MAKE SURE THE OPTION IS INSTALLED In Print Properties, verify that ... quality of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. Solving option problems Option does not operate correctly or quits after it is installed These are possible solutions...
IS THE TONER LOW? Try one or more of the following : CAN THE DOCUMENT BE RE-SENT? MAKE SURE THE OPTION IS INSTALLED In Print Properties, verify that ... quality of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. Solving option problems Option does not operate correctly or quits after it is installed These are possible solutions...
User's Guide
Page 186
...of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. Replace the print cartridge. When Replace Print Cartridge Soon appears or when the print becomes faded, you... users only. Replace the transfer belt. Replace the print cartridge causing the streaks. Try one or more of the following : IS THE TONER SMEARED? Try feeding from another tray. Streaked vertical lines ABCDE ABCDE ABCDE These are possible solutions. IS THE...
...of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. Replace the print cartridge. When Replace Print Cartridge Soon appears or when the print becomes faded, you... users only. Replace the transfer belt. Replace the print cartridge causing the streaks. Try one or more of the following : IS THE TONER SMEARED? Try feeding from another tray. Streaked vertical lines ABCDE ABCDE ABCDE These are possible solutions. IS THE...
User's Guide
Page 187
IS THE TONER LOW? Note: This solution applies to print. Troubleshooting 187 Print irregularities These are possible solutions. MAKE SURE THE PAPER TYPE SETTING MATCHES THE PAPER LOADED ... life of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. IS THE FUSER DEFECTIVE OR WORN? IS A PRINT CARTRIDGE DEFECTIVE? Try one or more of the following : HAS...
IS THE TONER LOW? Note: This solution applies to print. Troubleshooting 187 Print irregularities These are possible solutions. MAKE SURE THE PAPER TYPE SETTING MATCHES THE PAPER LOADED ... life of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. IS THE FUSER DEFECTIVE OR WORN? IS A PRINT CARTRIDGE DEFECTIVE? Try one or more of the following : HAS...