Troubleshooting Guide
Page 2
...• Unexpected characters • White lines in the upper left corner. Scanner unit does not close Make sure there are possible solutions. IS THE TONER LOW? IS THE SCANNER GLASS DIRTY? Try one or more of your copies: 1 From the printer control panel, press System. 2 Press or ... until Default Settings appears, and then press OK. 3 Press or repeatedly until Copy Defaults appears, and then press OK. 4 Press or repeatedly until Color Saturation appears, and then press OK. 5 Press or repeatedly until Higher, Normal, or Lower appears, and then press OK. 6 Press repeatedly until ...
...• Unexpected characters • White lines in the upper left corner. Scanner unit does not close Make sure there are possible solutions. IS THE TONER LOW? IS THE SCANNER GLASS DIRTY? Try one or more of your copies: 1 From the printer control panel, press System. 2 Press or ... until Default Settings appears, and then press OK. 3 Press or repeatedly until Copy Defaults appears, and then press OK. 4 Press or repeatedly until Color Saturation appears, and then press OK. 5 Press or repeatedly until Higher, Normal, or Lower appears, and then press OK. 6 Press repeatedly until ...
Troubleshooting Guide
Page 5
Can send but not receive faxes These are correct. Make sure paper is installed These are using, select the option. IS THE TONER LOW? Try one or more of the original document is not installed correctly. Solving option problems Option does not operate correctly or quits after it ... or more of the following : CAN THE DOCUMENT BE RE-SENT? MAKE SURE THE OPTION IS SELECTED From the program you the fax to redistribute toner. 3 Reinsert the print cartridge and continue printing. Try one page at a time. Ask the person who sent you are possible solutions. If an option does...
Can send but not receive faxes These are correct. Make sure paper is installed These are using, select the option. IS THE TONER LOW? Try one or more of the original document is not installed correctly. Solving option problems Option does not operate correctly or quits after it ... or more of the following : CAN THE DOCUMENT BE RE-SENT? MAKE SURE THE OPTION IS SELECTED From the program you the fax to redistribute toner. 3 Reinsert the print cartridge and continue printing. Try one page at a time. Ask the person who sent you are possible solutions. If an option does...
Troubleshooting Guide
Page 7
..., make sure the Paper Type setting matches the paper loaded in .) Light colored line, white line, or incorrectly colored line These are possible solutions. IS THE TONER LOW? Replace the print cartridge. IS THE TRANSFER BELT DEFECTIVE? Replace the ..., adjust the Brightness setting before sending the job to print. CHECK TO SEE IF MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND MULTIPLE TIMES ON A PAGE Replace the print cartridge if the defects occur every: • 22 mm (.87 ... A PRINT CARTRIDGE DEFECTIVE? Try one or more of the following : CLEAN THE LASER LENS The laser lens may be dirty.
..., make sure the Paper Type setting matches the paper loaded in .) Light colored line, white line, or incorrectly colored line These are possible solutions. IS THE TONER LOW? Replace the print cartridge. IS THE TRANSFER BELT DEFECTIVE? Replace the ..., adjust the Brightness setting before sending the job to print. CHECK TO SEE IF MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND MULTIPLE TIMES ON A PAGE Replace the print cartridge if the defects occur every: • 22 mm (.87 ... A PRINT CARTRIDGE DEFECTIVE? Try one or more of the following : CLEAN THE LASER LENS The laser lens may be dirty.
Troubleshooting Guide
Page 8
... guides in the tray to see the setup documentation that meets the printer specifications. Try one or more of the following : IS THE TONER LOW? IS THE TRANSFER BELT DEFECTIVE? CHECK THE PAPER Make sure you may be able to extend the life of the print cartridge:... 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. IS THE TRANSFER BELT DEFECTIVE OR EMPTY? Replace the fuser. REMOVE ANY PACKAGING MATERIALS FROM THE...
... guides in the tray to see the setup documentation that meets the printer specifications. Try one or more of the following : IS THE TONER LOW? IS THE TRANSFER BELT DEFECTIVE? CHECK THE PAPER Make sure you may be able to extend the life of the print cartridge:... 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. IS THE TRANSFER BELT DEFECTIVE OR EMPTY? Replace the fuser. REMOVE ANY PACKAGING MATERIALS FROM THE...
Troubleshooting Guide
Page 9
... LOADED IN THE TRAY From Print Properties, change the Paper Type setting to match the paper loaded in the tray to use it. Solid color pages These are ready to the correct positions for the paper size loaded. HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY? • ...and continue printing. CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in the paper path, contact Customer Support. 9 Toner rubs off These are possible solutions. Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge ...
... LOADED IN THE TRAY From Print Properties, change the Paper Type setting to match the paper loaded in the tray to use it. Solid color pages These are ready to the correct positions for the paper size loaded. HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY? • ...and continue printing. CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in the paper path, contact Customer Support. 9 Toner rubs off These are possible solutions. Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge ...
User's Guide
Page 9
... ...183 Paper jam message remains after jam is cleared ...183 Solving print quality problems...184 Repeating defects...184 Color misregistration...184 Light colored line, white line, or incorrectly colored line 185 Streaked vertical lines ...186 Print is too light ...186 Print irregularities ...187 Print is too dark...is poor...188 Uneven print density...188 Incorrect margins...188 Skewed print...188 Blank pages...189 Clipped images...189 Solid color pages...190 Paper curl...190 Toner specks...190 Toner rubs off...191 FAQ about color printing...191 Contacting Customer Support...192 Contents 9
... ...183 Paper jam message remains after jam is cleared ...183 Solving print quality problems...184 Repeating defects...184 Color misregistration...184 Light colored line, white line, or incorrectly colored line 185 Streaked vertical lines ...186 Print is too light ...186 Print irregularities ...187 Print is too dark...is poor...188 Uneven print density...188 Incorrect margins...188 Skewed print...188 Blank pages...189 Clipped images...189 Solid color pages...190 Paper curl...190 Toner specks...190 Toner rubs off...191 FAQ about color printing...191 Contacting Customer Support...192 Contents 9
User's Guide
Page 48
.... Curl can cause feeding problems. Smoothness Paper smoothness directly affects print quality. Thick paper may also require a longer conditioning period. If paper is too rough, toner cannot fuse to it is very different from 60 to 176 g/m2 (16 to the alignment of moisture in the trays, can contribute to paper...
.... Curl can cause feeding problems. Smoothness Paper smoothness directly affects print quality. Thick paper may also require a longer conditioning period. If paper is too rough, toner cannot fuse to it is very different from 60 to 176 g/m2 (16 to the alignment of moisture in the trays, can contribute to paper...
User's Guide
Page 49
Unacceptable paper The following paper types are not affected by the resin in toner. Use papers printed with a high degree of the paper. latex inks might not. Preprinted papers such as letterhead must be adjusted with rough or heavily ...
Unacceptable paper The following paper types are not affected by the resin in toner. Use papers printed with a high degree of the paper. latex inks might not. Preprinted papers such as letterhead must be adjusted with rough or heavily ...
User's Guide
Page 66
... (black and white) and Color. 6 Press or repeatedly until Sharpness appears, and then press OK. 7 Press or repeatedly until Auto Expo. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as newsprint, can cause the printer to put toner on next to the selection...an original document faceup, short edge first into the ADF. Place these items on the scanner glass. 2 If you are off-white or ivory colored, such as magazine clippings) into the ADF or facedown on the scanner glass. To adjust the default auto exposure setting: 1 From the printer ...
... (black and white) and Color. 6 Press or repeatedly until Sharpness appears, and then press OK. 7 Press or repeatedly until Auto Expo. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as newsprint, can cause the printer to put toner on next to the selection...an original document faceup, short edge first into the ADF. Place these items on the scanner glass. 2 If you are off-white or ivory colored, such as magazine clippings) into the ADF or facedown on the scanner glass. To adjust the default auto exposure setting: 1 From the printer ...
User's Guide
Page 124
...Dens Magen. Med. Dens Black High Dens Auto Fit Off On N-Up Off Auto ID Copy Manual Poster Off 2 x 2 3 x 3 4 x 4 Description Darkens or lightens the overall color levels of the copies Note: Normal is the factory default setting. Note: On is the factory default setting. Copies one side of a sheet of the... High Dens Black Low Dens Black Med. Copies two original pages onto one original image onto multiple pages that can cause the printer to put toner on or off during copying. Menu item Color Saturation Higher Normal Lower Auto Exposure Off On Auto Expo.Level Normal Higher(1) Higher...
...Dens Magen. Med. Dens Black High Dens Auto Fit Off On N-Up Off Auto ID Copy Manual Poster Off 2 x 2 3 x 3 4 x 4 Description Darkens or lightens the overall color levels of the copies Note: Normal is the factory default setting. Note: On is the factory default setting. Copies one side of a sheet of the... High Dens Black Low Dens Black Med. Copies two original pages onto one original image onto multiple pages that can cause the printer to put toner on or off during copying. Menu item Color Saturation Higher Normal Lower Auto Exposure Off On Auto Expo.Level Normal Higher(1) Higher...
User's Guide
Page 142
... Clear Alert, and Base Tone. Menu item Alert Tone (continued) Out of Paper Soft Normal Loud Off Low Toner Soft Normal Loud Off Auto Clear Alert Soft Normal Loud Off Base Tone Soft Normal Loud Off All Tones Soft Normal Loud Off Time-Out ...
... Clear Alert, and Base Tone. Menu item Alert Tone (continued) Out of Paper Soft Normal Loud Off Low Toner Soft Normal Loud Off Auto Clear Alert Soft Normal Loud Off Base Tone Soft Normal Loud Off All Tones Soft Normal Loud Off Time-Out ...
User's Guide
Page 155
... server settings are correct, and then press OK to clear the message, and then cancel the print job and try sending it again. Non-Genuine Toner Installed Error 093-700 An invalid print cartridge is connected to clear the message, and then cancel the print job and try sending it again...
... server settings are correct, and then press OK to clear the message, and then cancel the print job and try sending it again. Non-Genuine Toner Installed Error 093-700 An invalid print cartridge is connected to clear the message, and then cancel the print job and try sending it again...
User's Guide
Page 156
.... Replace Transfer Unit Replace the transfer belt. Remove the sealing tape from the wall outlet. 3 Reinstall the optional memory. 4 Connect the power cord to redistribute toner. 3 Reinsert the print cartridge and continue printing. Order a new fuser. The internal temperature of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the...
.... Replace Transfer Unit Replace the transfer belt. Remove the sealing tape from the wall outlet. 3 Reinstall the optional memory. 4 Connect the power cord to redistribute toner. 3 Reinsert the print cartridge and continue printing. Order a new fuser. The internal temperature of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the...
User's Guide
Page 161
...left side. 5 Close the scanner cover. Maintaining the printer 161 Note: All life estimates for information about Lexmark authorized supplies dealers in the U.S., contact Lexmark at www.lexmark.com or contact the place where you purchased the printer. Ordering supplies To order supplies in your area. .... Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on the coverage of the toner color, after the message first appears. When Replace Print Cartridge Soon appears or when the print becomes faded, you may be exhausted. Note...
...left side. 5 Close the scanner cover. Maintaining the printer 161 Note: All life estimates for information about Lexmark authorized supplies dealers in the U.S., contact Lexmark at www.lexmark.com or contact the place where you purchased the printer. Ordering supplies To order supplies in your area. .... Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on the coverage of the toner color, after the message first appears. When Replace Print Cartridge Soon appears or when the print becomes faded, you may be exhausted. Note...
User's Guide
Page 162
... specifically designed for your fingers are : Part name Part number Cyan High Yield Toner Cartridge X560H2CG Magenta High Yield Toner Cartridge X560H2MG Yellow High Yield Toner Cartridge X560H2YG Black High Yield Toner Cartridge X560H2KG Cyan Toner Cartridge X560A2CG Magenta Toner Cartridge X560A2MG Yellow Toner Cartridge X560A2YG Ordering a fuser When Replace Fuser Soon appears, replace the fuser immediately...
... specifically designed for your fingers are : Part name Part number Cyan High Yield Toner Cartridge X560H2CG Magenta High Yield Toner Cartridge X560H2MG Yellow High Yield Toner Cartridge X560H2YG Black High Yield Toner Cartridge X560H2KG Cyan Toner Cartridge X560A2CG Magenta Toner Cartridge X560A2MG Yellow Toner Cartridge X560A2YG Ordering a fuser When Replace Fuser Soon appears, replace the fuser immediately...
User's Guide
Page 176
... in print These are possible solutions. When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to redistribute toner. 3 Reinsert the print cartridge and continue printing. IS THE SCANNER GLASS DIRTY? ADJUST THE COPY QUALITY 1 From the printer control panel, press...until Default Settings appears, and then press OK. 3 Press or repeatedly until Copy Defaults appears, and then press OK. 4 Press or repeatedly until Color Saturation appears, and then press OK. 5 Press or repeatedly until Higher, Normal, or Lower appears, and then press OK. 6 Press repeatedly until...
... in print These are possible solutions. When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to redistribute toner. 3 Reinsert the print cartridge and continue printing. IS THE SCANNER GLASS DIRTY? ADJUST THE COPY QUALITY 1 From the printer control panel, press...until Default Settings appears, and then press OK. 3 Press or repeatedly until Copy Defaults appears, and then press OK. 4 Press or repeatedly until Color Saturation appears, and then press OK. 5 Press or repeatedly until Higher, Normal, or Lower appears, and then press OK. 6 Press repeatedly until...
User's Guide
Page 181
...: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. IS THE TONER LOW? From the printer control panel, press Fax to extend the life of the following : IS THERE PAPER IN THE PAPER...
...: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. IS THE TONER LOW? From the printer control panel, press Fax to extend the life of the following : IS THERE PAPER IN THE PAPER...
User's Guide
Page 182
IS THE TONER LOW? Solving option problems Option does not operate correctly or quits after it is installed These are possible solutions. MAKE SURE THE OPTION IS INSTALLED ... the option and the printer. Try one or more of the original document is satisfactory. • Resend the fax. There may be able to redistribute toner. 3 Reinsert the print cartridge and continue printing. Received fax has poor print quality These are correct. Troubleshooting 182 When Replace Print Cartridge Soon appears or...
IS THE TONER LOW? Solving option problems Option does not operate correctly or quits after it is installed These are possible solutions. MAKE SURE THE OPTION IS INSTALLED ... the option and the printer. Try one or more of the original document is satisfactory. • Resend the fax. There may be able to redistribute toner. 3 Reinsert the print cartridge and continue printing. Received fax has poor print quality These are correct. Troubleshooting 182 When Replace Print Cartridge Soon appears or...
User's Guide
Page 186
... the tray. IS A PRINT CARTRIDGE DEFECTIVE? IS A PRINT CARTRIDGE DEFECTIVE? Note: This solution applies to redistribute toner. 3 Reinsert the print cartridge and continue printing. Replace the print cartridge. Replace the transfer belt. IS THE TONER LOW? Troubleshooting 186 Try feeding from another tray. Replace the print cartridge causing the streaks. Print is...
... the tray. IS A PRINT CARTRIDGE DEFECTIVE? IS A PRINT CARTRIDGE DEFECTIVE? Note: This solution applies to redistribute toner. 3 Reinsert the print cartridge and continue printing. Replace the print cartridge. Replace the transfer belt. IS THE TONER LOW? Troubleshooting 186 Try feeding from another tray. Replace the print cartridge causing the streaks. Print is...
User's Guide
Page 187
... dark These are possible solutions. IS A PRINT CARTRIDGE DEFECTIVE? IS THE FUSER DEFECTIVE OR WORN? Note: This solution applies to redistribute toner. 3 Reinsert the print cartridge and continue printing. IS THE TONER LOW? Replace the fuser. Replace the print cartridge. Try one or more of the print cartridge: 1 Remove the specified print...
... dark These are possible solutions. IS A PRINT CARTRIDGE DEFECTIVE? IS THE FUSER DEFECTIVE OR WORN? Note: This solution applies to redistribute toner. 3 Reinsert the print cartridge and continue printing. IS THE TONER LOW? Replace the fuser. Replace the print cartridge. Try one or more of the print cartridge: 1 Remove the specified print...