Troubleshooting Guide
Page 1
...paper tray. • Do not remove the paper from the computer. 2 From the desktop, click Start Programs Lexmark Lexmark Software Uninstall. 3 Follow the instructions on the computer screen to remove the software. 4 Restart the computer. 5 If any anti-virus ...setup.exe. 3 When the MFP software installation screen appears, click Install or Install Now. 4 Follow the instructions on the computer screen to access the My Computer icon. 2 Double-click the CD-ROM drive icon. Lexmark™ X34x Troubleshooting Guide Setup troubleshooting Incorrect language appears on the ...
...paper tray. • Do not remove the paper from the computer. 2 From the desktop, click Start Programs Lexmark Lexmark Software Uninstall. 3 Follow the instructions on the computer screen to remove the software. 4 Restart the computer. 5 If any anti-virus ...setup.exe. 3 When the MFP software installation screen appears, click Install or Install Now. 4 Follow the instructions on the computer screen to access the My Computer icon. 2 Double-click the CD-ROM drive icon. Lexmark™ X34x Troubleshooting Guide Setup troubleshooting Incorrect language appears on the ...
Troubleshooting Guide
Page 2
...Guide. • Only use . • Minimize the number and size of graphics and images in the front output slot. Print and copy troubleshooting MFP does not print or respond • Remove and reinstall the software. Print speed is slow. • Close all applications not in the manual... and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure the guides are using the MFP. • Restart the computer. • Make sure the MFP is installed correctly. Paper or specialty media misfeeds, skews, or multiple sheets...
...Guide. • Only use . • Minimize the number and size of graphics and images in the front output slot. Print and copy troubleshooting MFP does not print or respond • Remove and reinstall the software. Print speed is slow. • Close all applications not in the manual... and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure the guides are using the MFP. • Restart the computer. • Make sure the MFP is installed correctly. Paper or specialty media misfeeds, skews, or multiple sheets...
Troubleshooting Guide
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... Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that the paper size settings match ...the telephone line. For more information, see the User's Guide. • Make sure the MFP is set as the default printer and is an error message, see "Removing and reinstalling the..., select the location you want to be serviced. Fax troubleshooting Cannot send or receive a fax • Check the display. Scan troubleshooting Scanner does not respond • Check the display. For...
... Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that the paper size settings match ...the telephone line. For more information, see the User's Guide. • Make sure the MFP is set as the default printer and is an error message, see "Removing and reinstalling the..., select the location you want to be serviced. Fax troubleshooting Cannot send or receive a fax • Check the display. Scan troubleshooting Scanner does not respond • Check the display. For...
User's Guide
Page 5
... of the MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10: Troubleshooting 71 Setup troubleshooting ...72 Removing and reinstalling the drivers software 74 Jams and misfeeds troubleshooting 75 Clearing a paper jam 76 Print and copy troubleshooting 84 Print quality troubleshooting 85 Scan troubleshooting ...88 Fax troubleshooting ...89 Error messages troubleshooting 91 Contents...
... of the MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10: Troubleshooting 71 Setup troubleshooting ...72 Removing and reinstalling the drivers software 74 Jams and misfeeds troubleshooting 75 Clearing a paper jam 76 Print and copy troubleshooting 84 Print quality troubleshooting 85 Scan troubleshooting ...88 Fax troubleshooting ...89 Error messages troubleshooting 91 Contents...
User's Guide
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... find The Setup sheet gives you instructions for using You can find this document in the MFP box. Finding information about the MFP The Lexmark™ X340/X340n/X342n Multifunction Printer (MFP) comes with the MFP. • Maintenance • Troubleshooting • Safety CD Description The CD contains drivers, software, and publications files. 1 Finding information about the...
... find The Setup sheet gives you instructions for using You can find this document in the MFP box. Finding information about the MFP The Lexmark™ X340/X340n/X342n Multifunction Printer (MFP) comes with the MFP. • Maintenance • Troubleshooting • Safety CD Description The CD contains drivers, software, and publications files. 1 Finding information about the...
User's Guide
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If problems occur, see Setup troubleshooting on the computer screen to complete the installation. You can be successfully attached to send and receive faxes. Getting the MFP ready to set up the printer. Follow the instructions on page 72. See the following table to determine the best way to...connected to a computer, but you have a telephone cord and a telephone wall jack. 2 Connect one end of the telephone cord into the LINE port of the MFP. If you want a digital connection such as ISDN, DSL, or ADSL, a third-party device (such as a telephone, an answering machine, or a computer ...
If problems occur, see Setup troubleshooting on the computer screen to complete the installation. You can be successfully attached to send and receive faxes. Getting the MFP ready to set up the printer. Follow the instructions on page 72. See the following table to determine the best way to...connected to a computer, but you have a telephone cord and a telephone wall jack. 2 Connect one end of the telephone cord into the LINE port of the MFP. If you want a digital connection such as ISDN, DSL, or ADSL, a third-party device (such as a telephone, an answering machine, or a computer ...
User's Guide
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10 Troubleshooting • Setup troubleshooting on page 72 • Jams and misfeeds troubleshooting on page 75 • Print and copy troubleshooting on page 84 • Print quality troubleshooting on page 85 • Scan troubleshooting on page 88 • Fax troubleshooting on page 89 • Error messages troubleshooting on page 91 Troubleshooting 71
10 Troubleshooting • Setup troubleshooting on page 72 • Jams and misfeeds troubleshooting on page 75 • Print and copy troubleshooting on page 84 • Print quality troubleshooting on page 85 • Scan troubleshooting on page 88 • Fax troubleshooting on page 89 • Error messages troubleshooting on page 91 Troubleshooting 71
User's Guide
Page 72
...return to the Ready prompt. Note: After installing the software, be sure to install the software. Setup troubleshooting 72 Setup troubleshooting Symptom Solution Incorrect language appears on the display. 1 Press Menu. 2 Press or repeatedly until MACHINE SETUP... appears on the display. 3 Press . 4 Press or repeatedly until Language appears on the display. 5 Press . 6 Press or repeatedly until the language you insert the CD: 1 Close all the way into the MFP...
...return to the Ready prompt. Note: After installing the software, be sure to install the software. Setup troubleshooting 72 Setup troubleshooting Symptom Solution Incorrect language appears on the display. 1 Press Menu. 2 Press or repeatedly until MACHINE SETUP... appears on the display. 3 Press . 4 Press or repeatedly until Language appears on the display. 5 Press . 6 Press or repeatedly until the language you insert the CD: 1 Close all the way into the MFP...
User's Guide
Page 73
Note: Connecting over a network Solution Make sure you are properly configured. For more information, see Setting the network options (X342n only). Setup troubleshooting 73 Symptom Unable to connect over a network is securely connected, and the network options are using the correct cable, that it is only available on the X342n.
Note: Connecting over a network Solution Make sure you are properly configured. For more information, see Setting the network options (X342n only). Setup troubleshooting 73 Symptom Unable to connect over a network is securely connected, and the network options are using the correct cable, that it is only available on the X342n.
User's Guide
Page 74
...you may need to access the My Computer icon. 2 Double-click the CD-ROM drive icon. If necessary, double-click setup.exe. 3 When the MFP software installation screen appears, click Install or Install Now. 4 Follow the instructions on the computer screen to remove the software. 4 Restart the computer. 5... reinstalling, shut down and restart the computer. 1 Disconnect the USB cable from the computer. 2 From the desktop, click Start Æ Programs Æ Lexmark Æ Lexmark Software Uninstall. 3 Follow the instructions on the computer screen to the computer. Setup troubleshooting 74
...you may need to access the My Computer icon. 2 Double-click the CD-ROM drive icon. If necessary, double-click setup.exe. 3 When the MFP software installation screen appears, click Install or Install Now. 4 Follow the instructions on the computer screen to remove the software. 4 Restart the computer. 5... reinstalling, shut down and restart the computer. 1 Disconnect the USB cable from the computer. 2 From the desktop, click Start Æ Programs Æ Lexmark Æ Lexmark Software Uninstall. 3 Follow the instructions on the computer screen to the computer. Setup troubleshooting 74
User's Guide
Page 75
... paper. Make sure paper is loaded correctly. Load a smaller amount of paper into the MFP. Symptom Solution Paper jam Clear the paper jam. Straighten the edges on page 28. Jams and misfeeds troubleshooting 75 Jams and misfeeds troubleshooting Follow these tips to feed Insert a single envelope in the manual feeder, and make sure... when loading paper in the paper tray and the manual feeder. • Do not overload the paper tray. Load a smaller amount of paper into the MFP. Extend the paper stop.
... paper. Make sure paper is loaded correctly. Load a smaller amount of paper into the MFP. Symptom Solution Paper jam Clear the paper jam. Straighten the edges on page 28. Jams and misfeeds troubleshooting 75 Jams and misfeeds troubleshooting Follow these tips to feed Insert a single envelope in the manual feeder, and make sure... when loading paper in the paper tray and the manual feeder. • Do not overload the paper tray. Load a smaller amount of paper into the MFP. Extend the paper stop.
User's Guide
Page 76
... 241.xx Paper Jam 242.xx Paper Jam 251.xx Paper Jam 290 Scanner Jam 291 Scanner Jam 292 Scanner Jam Location of jam MFP input sensor Between MFP input and exit sensors Paper exit sensor Tray 1 Tray 2 Manual Feeder ADF Go to... 200/201 Paper Jam on page 77 202 Paper... page 82 290/291/292 Scanner Jam on page 83 Note: xx represents numbers specific to locate and clear the paper jam. Jams and misfeeds troubleshooting 76
... 241.xx Paper Jam 242.xx Paper Jam 251.xx Paper Jam 290 Scanner Jam 291 Scanner Jam 292 Scanner Jam Location of jam MFP input sensor Between MFP input and exit sensors Paper exit sensor Tray 1 Tray 2 Manual Feeder ADF Go to... 200/201 Paper Jam on page 77 202 Paper... page 82 290/291/292 Scanner Jam on page 83 Note: xx represents numbers specific to locate and clear the paper jam. Jams and misfeeds troubleshooting 76
User's Guide
Page 77
Avoid contact with the fuser area to remove the print cartridge assembly. Warning: Do not leave the print cartridge assembly exposed to direct light for an extended period of the MFP, and open the front cover. 1 2 2 Pull on the handle to prevent burns. 1 Press the access button on the left side of time. Extended light exposure can cause print quality problems. Jams and misfeeds troubleshooting 77 200/201 Paper Jam CAUTION: The fuser area is hot.
Avoid contact with the fuser area to remove the print cartridge assembly. Warning: Do not leave the print cartridge assembly exposed to direct light for an extended period of the MFP, and open the front cover. 1 2 2 Pull on the handle to prevent burns. 1 Press the access button on the left side of time. Extended light exposure can cause print quality problems. Jams and misfeeds troubleshooting 77 200/201 Paper Jam CAUTION: The fuser area is hot.
User's Guide
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Jams and misfeeds troubleshooting 78 3 Remove the jammed paper by gently pulling it straight out. 4 Reinsert the print cartridge assembly.
Jams and misfeeds troubleshooting 78 3 Remove the jammed paper by gently pulling it straight out. 4 Reinsert the print cartridge assembly.
User's Guide
Page 79
Note: If you receive a 200.20 paper jam at the start of a print job, verify that the media settings match the acutal media size. 5 Close the front cover. 6 Press Start to resume printing. Jams and misfeeds troubleshooting 79
Note: If you receive a 200.20 paper jam at the start of a print job, verify that the media settings match the acutal media size. 5 Close the front cover. 6 Press Start to resume printing. Jams and misfeeds troubleshooting 79
User's Guide
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202 Paper Jam CAUTION: The fuser area is hot. Avoid contact with the fuser area to prevent burns. 1 Open the rear cover. 2 Remove the jammed paper by gently pulling it straight out. 3 Close the rear cover. 4 Press Start to resume printing. Jams and misfeeds troubleshooting 80
202 Paper Jam CAUTION: The fuser area is hot. Avoid contact with the fuser area to prevent burns. 1 Open the rear cover. 2 Remove the jammed paper by gently pulling it straight out. 3 Close the rear cover. 4 Press Start to resume printing. Jams and misfeeds troubleshooting 80
User's Guide
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Open Tray 2 for 241 Paper Jam. 241/242 Paper Jam 1 Open the appropriate paper tray. Note: • Open Tray 1 for 242 Paper Jam. • 242 Paper Jam will only occur when Tray 2 is installed. • Tray 2 is optional and may be purchased separately. 2 Remove the jammed paper by gently pulling it straight out. Jams and misfeeds troubleshooting 81
Open Tray 2 for 241 Paper Jam. 241/242 Paper Jam 1 Open the appropriate paper tray. Note: • Open Tray 1 for 242 Paper Jam. • 242 Paper Jam will only occur when Tray 2 is installed. • Tray 2 is optional and may be purchased separately. 2 Remove the jammed paper by gently pulling it straight out. Jams and misfeeds troubleshooting 81
User's Guide
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3 Insert the paper tray. 4 Press Start to resume printing. Note: If you receive a 241.18 paper jam at the start of a print job, verify that the media settings match the acutal media size. 251 Paper Jam 1 Remove the jammed paper by gently pulling it straight out of the MFP. 2 Press Start to resume printing. Jams and misfeeds troubleshooting 82
3 Insert the paper tray. 4 Press Start to resume printing. Note: If you receive a 241.18 paper jam at the start of a print job, verify that the media settings match the acutal media size. 251 Paper Jam 1 Remove the jammed paper by gently pulling it straight out of the MFP. 2 Press Start to resume printing. Jams and misfeeds troubleshooting 82
User's Guide
Page 83
Jams and misfeeds troubleshooting 83 290/291/292 Scanner Jam 1 Open the ADF top cover. 2 Remove the jammed paper by gently pulling it straight out. 3 Close the ADF top cover, and then load the documents back into the ADF. Note: To prevent document jams, use the scanner glass rather than the ADF for thick, thin, or a mixed set of documents. 4 Press Start to resume.
Jams and misfeeds troubleshooting 83 290/291/292 Scanner Jam 1 Open the ADF top cover. 2 Remove the jammed paper by gently pulling it straight out. 3 Close the ADF top cover, and then load the documents back into the ADF. Note: To prevent document jams, use the scanner glass rather than the ADF for thick, thin, or a mixed set of documents. 4 Press Start to resume.
User's Guide
Page 84
.... on page 62. Disconnect the USB cable, and then reconnect it. Make sure the MFP is closed. Minimize the number and size of graphics and images in use. Print and copy troubleshooting 84 Make sure the front cover is set as the default printer. 1 Click Start ...198; Settings Æ Printers and Faxes or Printers. or Click Start Æ Control Panel Æ Printers and Other Hardware Æ Printers and Faxes. 2 Double-click the Lexmark X340/X340n/X342n...
.... on page 62. Disconnect the USB cable, and then reconnect it. Make sure the MFP is closed. Minimize the number and size of graphics and images in use. Print and copy troubleshooting 84 Make sure the front cover is set as the default printer. 1 Click Start ...198; Settings Æ Printers and Faxes or Printers. or Click Start Æ Control Panel Æ Printers and Other Hardware Æ Printers and Faxes. 2 Double-click the Lexmark X340/X340n/X342n...