Troubleshooting Guide
Page 1
...Note: Connecting over a network Make sure you are using . 5 Turn on the MFP. If the software installation screen does not appear: 1 From the desktop, double-click My Computer. Jams and misfeeds troubleshooting Avoiding Jams Follow these steps: Note: Before reinstalling, shut down and restart the computer... to install the software. Display is not lit 1 Turn off the MFP. 2 Disconnect the power supply cord from the wall outlet, and then from the tray while printing. Lexmark™ X34x Troubleshooting Guide Setup troubleshooting Incorrect language appears on the display 1 Press Menu. 2 Press or ...
...Note: Connecting over a network Make sure you are using . 5 Turn on the MFP. If the software installation screen does not appear: 1 From the desktop, double-click My Computer. Jams and misfeeds troubleshooting Avoiding Jams Follow these steps: Note: Before reinstalling, shut down and restart the computer... to install the software. Display is not lit 1 Turn off the MFP. 2 Disconnect the power supply cord from the wall outlet, and then from the tray while printing. Lexmark™ X34x Troubleshooting Guide Setup troubleshooting Incorrect language appears on the display 1 Press Menu. 2 Press or ...
Troubleshooting Guide
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... set as the default printer. 1 Click Start Settings Printers and Faxes or Printers. Print and copy troubleshooting MFP does not print or respond • Remove and reinstall the software. Print speed is slow. • Close all applications not in the document....latched on both sides of the envelope. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure the guides are scanning a document, wait until Toner Dark appears. 5 Press . 6 Press or...
... set as the default printer. 1 Click Start Settings Printers and Faxes or Printers. Print and copy troubleshooting MFP does not print or respond • Remove and reinstall the software. Print speed is slow. • Close all applications not in the document....latched on both sides of the envelope. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure the guides are scanning a document, wait until Toner Dark appears. 5 Press . 6 Press or...
Troubleshooting Guide
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... OK. 6 Click Scan Now. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that the paper size settings match the paper in the tray. Scan was unsuccessful • Restart... error message, see the User's Guide. • The MFP may need to Set As Default. Can send but not send faxes • Make sure the document is loaded correctly into the ADF or on page 1. Scan troubleshooting Scanner does not respond • Check the display. Disconnect ...
... OK. 6 Click Scan Now. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that the paper size settings match the paper in the tray. Scan was unsuccessful • Restart... error message, see the User's Guide. • The MFP may need to Set As Default. Can send but not send faxes • Make sure the document is loaded correctly into the ADF or on page 1. Scan troubleshooting Scanner does not respond • Check the display. Disconnect ...
User's Guide
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... of the MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10: Troubleshooting 71 Setup troubleshooting ...72 Removing and reinstalling the drivers software 74 Jams and misfeeds troubleshooting 75 Clearing a paper jam 76 Print and copy troubleshooting 84 Print quality troubleshooting 85 Scan troubleshooting ...88 Fax troubleshooting ...89 Error messages troubleshooting 91 Contents...
... of the MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10: Troubleshooting 71 Setup troubleshooting ...72 Removing and reinstalling the drivers software 74 Jams and misfeeds troubleshooting 75 Clearing a paper jam 76 Print and copy troubleshooting 84 Print quality troubleshooting 85 Scan troubleshooting ...88 Fax troubleshooting ...89 Error messages troubleshooting 91 Contents...
User's Guide
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... setting You can find this CD in the MFP box or on the software CD that came with the following resources: Setup sheet Description Where to find this document on the Lexmark Web site or the MFP and other information such as: on the up... hardware and software. 1 Finding information about the MFP 7 Finding information about the MFP The Lexmark™ X340/X340n/X342n Multifunction Printer (MFP) comes with the MFP. • Maintenance • Troubleshooting • Safety CD Description The CD contains drivers, software, and publications files....
... setting You can find this CD in the MFP box or on the software CD that came with the following resources: Setup sheet Description Where to find this document on the Lexmark Web site or the MFP and other information such as: on the up... hardware and software. 1 Finding information about the MFP 7 Finding information about the MFP The Lexmark™ X340/X340n/X342n Multifunction Printer (MFP) comes with the MFP. • Maintenance • Troubleshooting • Safety CD Description The CD contains drivers, software, and publications files....
User's Guide
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If problems occur, see Setup troubleshooting on the computer screen to complete the installation. Getting the MFP ready to fax You can connect the printer to equipment such as a DSL filter) is an analog device that works best when directly connected to... as ISDN, DSL, or ADSL, a third-party device (such as a telephone, an answering machine, or a computer modem. Note: The printer is required. Getting the MFP ready to set up the printer. 3 When the software installation screen appears, click Install or Install Now. Other devices (such as a telephone or answering machine...
If problems occur, see Setup troubleshooting on the computer screen to complete the installation. Getting the MFP ready to fax You can connect the printer to equipment such as a DSL filter) is an analog device that works best when directly connected to... as ISDN, DSL, or ADSL, a third-party device (such as a telephone, an answering machine, or a computer modem. Note: The printer is required. Getting the MFP ready to set up the printer. 3 When the software installation screen appears, click Install or Install Now. Other devices (such as a telephone or answering machine...
User's Guide
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10 Troubleshooting • Setup troubleshooting on page 72 • Jams and misfeeds troubleshooting on page 75 • Print and copy troubleshooting on page 84 • Print quality troubleshooting on page 85 • Scan troubleshooting on page 88 • Fax troubleshooting on page 89 • Error messages troubleshooting on page 91 Troubleshooting 71
10 Troubleshooting • Setup troubleshooting on page 72 • Jams and misfeeds troubleshooting on page 75 • Print and copy troubleshooting on page 84 • Print quality troubleshooting on page 85 • Scan troubleshooting on page 88 • Fax troubleshooting on page 89 • Error messages troubleshooting on page 91 Troubleshooting 71
User's Guide
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... using. 5 Turn on the MFP. Software will not install. If the MFP is not lit. 1 Turn off the computer. 3 Restart the computer. 4 When the desktop appears, reinsert the software CD. 5 Follow the instructions on the computer screen. Setup troubleshooting 72 For Windows XP, click ...the CD-ROM drive icon. 5 If necessary, double-click setup.exe. 6 Follow the instructions on the computer screen to the Ready prompt. Setup troubleshooting Symptom Solution Incorrect language appears on the display. 1 Press Menu. 2 Press or repeatedly until MACHINE SETUP appears on the display. 3 Press . ...
... using. 5 Turn on the MFP. Software will not install. If the MFP is not lit. 1 Turn off the computer. 3 Restart the computer. 4 When the desktop appears, reinsert the software CD. 5 Follow the instructions on the computer screen. Setup troubleshooting 72 For Windows XP, click ...the CD-ROM drive icon. 5 If necessary, double-click setup.exe. 6 Follow the instructions on the computer screen to the Ready prompt. Setup troubleshooting Symptom Solution Incorrect language appears on the display. 1 Press Menu. 2 Press or repeatedly until MACHINE SETUP appears on the display. 3 Press . ...
User's Guide
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Note: Connecting over a network Solution Make sure you are using the correct cable, that it is only available on the X342n. Setup troubleshooting 73 For more information, see Setting the network options (X342n only). Symptom Unable to connect over a network is securely connected, and the network options are properly configured.
Note: Connecting over a network Solution Make sure you are using the correct cable, that it is only available on the X342n. Setup troubleshooting 73 For more information, see Setting the network options (X342n only). Symptom Unable to connect over a network is securely connected, and the network options are properly configured.
User's Guide
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...Disconnect the USB cable from the computer. 2 From the desktop, click Start Æ Programs Æ Lexmark Æ Lexmark Software Uninstall. 3 Follow the instructions on the computer screen to the computer. If necessary, double-click setup.exe. 3 When ...MFP software installation screen appears, click Install or Install Now. 4 Follow the instructions on the computer screen to remove the software. 4 Restart the computer. 5 If any Add New Hardware screens appear, click Cancel. 6 Eject and reinsert the software CD. 7 Reconnect the USB cable to complete the installation. Setup troubleshooting...
...Disconnect the USB cable from the computer. 2 From the desktop, click Start Æ Programs Æ Lexmark Æ Lexmark Software Uninstall. 3 Follow the instructions on the computer screen to the computer. If necessary, double-click setup.exe. 3 When ...MFP software installation screen appears, click Install or Install Now. 4 Follow the instructions on the computer screen to remove the software. 4 Restart the computer. 5 If any Add New Hardware screens appear, click Cancel. 6 Eject and reinsert the software CD. 7 Reconnect the USB cable to complete the installation. Setup troubleshooting...
User's Guide
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.... • Do not remove the paper from the tray while printing. Jams and misfeeds troubleshooting 75 Paper or specialty media • Misfeeds or skews • Multiple sheets stick together. Load a smaller amount of paper into the MFP. Make sure paper is loaded correctly. Paper stacks poorly in the front output slot. Do...
.... • Do not remove the paper from the tray while printing. Jams and misfeeds troubleshooting 75 Paper or specialty media • Misfeeds or skews • Multiple sheets stick together. Load a smaller amount of paper into the MFP. Make sure paper is loaded correctly. Paper stacks poorly in the front output slot. Do...
User's Guide
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... 241.xx Paper Jam 242.xx Paper Jam 251.xx Paper Jam 290 Scanner Jam 291 Scanner Jam 292 Scanner Jam Location of jam MFP input sensor Between MFP input and exit sensors Paper exit sensor Tray 1 Tray 2 Manual Feeder ADF Go to... 200/201 Paper Jam on page 77 202 Paper... page 82 290/291/292 Scanner Jam on page 83 Note: xx represents numbers specific to locate and clear the paper jam. Jams and misfeeds troubleshooting 76 Clearing a paper jam Use the following table to the jam.
... 241.xx Paper Jam 242.xx Paper Jam 251.xx Paper Jam 290 Scanner Jam 291 Scanner Jam 292 Scanner Jam Location of jam MFP input sensor Between MFP input and exit sensors Paper exit sensor Tray 1 Tray 2 Manual Feeder ADF Go to... 200/201 Paper Jam on page 77 202 Paper... page 82 290/291/292 Scanner Jam on page 83 Note: xx represents numbers specific to locate and clear the paper jam. Jams and misfeeds troubleshooting 76 Clearing a paper jam Use the following table to the jam.
User's Guide
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Extended light exposure can cause print quality problems. Jams and misfeeds troubleshooting 77 Avoid contact with the fuser area to prevent burns. 1 Press the access button on the left side of the MFP, and open the front cover. 1 2 2 Pull on the handle to direct light for an extended period of time. Warning: Do not leave the print cartridge assembly exposed to remove the print cartridge assembly. 200/201 Paper Jam CAUTION: The fuser area is hot.
Extended light exposure can cause print quality problems. Jams and misfeeds troubleshooting 77 Avoid contact with the fuser area to prevent burns. 1 Press the access button on the left side of the MFP, and open the front cover. 1 2 2 Pull on the handle to direct light for an extended period of time. Warning: Do not leave the print cartridge assembly exposed to remove the print cartridge assembly. 200/201 Paper Jam CAUTION: The fuser area is hot.
User's Guide
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3 Remove the jammed paper by gently pulling it straight out. 4 Reinsert the print cartridge assembly. Jams and misfeeds troubleshooting 78
3 Remove the jammed paper by gently pulling it straight out. 4 Reinsert the print cartridge assembly. Jams and misfeeds troubleshooting 78
User's Guide
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Note: If you receive a 200.20 paper jam at the start of a print job, verify that the media settings match the acutal media size. Jams and misfeeds troubleshooting 79 5 Close the front cover. 6 Press Start to resume printing.
Note: If you receive a 200.20 paper jam at the start of a print job, verify that the media settings match the acutal media size. Jams and misfeeds troubleshooting 79 5 Close the front cover. 6 Press Start to resume printing.
User's Guide
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Avoid contact with the fuser area to prevent burns. 1 Open the rear cover. 2 Remove the jammed paper by gently pulling it straight out. 3 Close the rear cover. 4 Press Start to resume printing. Jams and misfeeds troubleshooting 80 202 Paper Jam CAUTION: The fuser area is hot.
Avoid contact with the fuser area to prevent burns. 1 Open the rear cover. 2 Remove the jammed paper by gently pulling it straight out. 3 Close the rear cover. 4 Press Start to resume printing. Jams and misfeeds troubleshooting 80 202 Paper Jam CAUTION: The fuser area is hot.
User's Guide
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241/242 Paper Jam 1 Open the appropriate paper tray. Open Tray 2 for 241 Paper Jam. Jams and misfeeds troubleshooting 81 Note: • Open Tray 1 for 242 Paper Jam. • 242 Paper Jam will only occur when Tray 2 is installed. • Tray 2 is optional and may be purchased separately. 2 Remove the jammed paper by gently pulling it straight out.
241/242 Paper Jam 1 Open the appropriate paper tray. Open Tray 2 for 241 Paper Jam. Jams and misfeeds troubleshooting 81 Note: • Open Tray 1 for 242 Paper Jam. • 242 Paper Jam will only occur when Tray 2 is installed. • Tray 2 is optional and may be purchased separately. 2 Remove the jammed paper by gently pulling it straight out.
User's Guide
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Jams and misfeeds troubleshooting 82 3 Insert the paper tray. 4 Press Start to resume printing. Note: If you receive a 241.18 paper jam at the start of a print job, verify that the media settings match the acutal media size. 251 Paper Jam 1 Remove the jammed paper by gently pulling it straight out of the MFP. 2 Press Start to resume printing.
Jams and misfeeds troubleshooting 82 3 Insert the paper tray. 4 Press Start to resume printing. Note: If you receive a 241.18 paper jam at the start of a print job, verify that the media settings match the acutal media size. 251 Paper Jam 1 Remove the jammed paper by gently pulling it straight out of the MFP. 2 Press Start to resume printing.
User's Guide
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Note: To prevent document jams, use the scanner glass rather than the ADF for thick, thin, or a mixed set of documents. 4 Press Start to resume. 290/291/292 Scanner Jam 1 Open the ADF top cover. 2 Remove the jammed paper by gently pulling it straight out. 3 Close the ADF top cover, and then load the documents back into the ADF. Jams and misfeeds troubleshooting 83
Note: To prevent document jams, use the scanner glass rather than the ADF for thick, thin, or a mixed set of documents. 4 Press Start to resume. 290/291/292 Scanner Jam 1 Open the ADF top cover. 2 Remove the jammed paper by gently pulling it straight out. 3 Close the ADF top cover, and then load the documents back into the ADF. Jams and misfeeds troubleshooting 83
User's Guide
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Print and copy troubleshooting Problem MFP does not print or ...respond Print speed is complete before using the manual feeder, this is normal. Remove and reinstall the software. If you are scanning a document, wait until scanning is slow. or Click Start Æ Control Panel Æ Printers and Other Hardware Æ Printers and Faxes. 2 Double-click the Lexmark...Æ Printers and Faxes or Printers. Close all applications not in the document. Make sure the MFP is closed. For more information, see Installing a toner cartridge on page 62. Disconnect the USB ...
Print and copy troubleshooting Problem MFP does not print or ...respond Print speed is complete before using the manual feeder, this is normal. Remove and reinstall the software. If you are scanning a document, wait until scanning is slow. or Click Start Æ Control Panel Æ Printers and Other Hardware Æ Printers and Faxes. 2 Double-click the Lexmark...Æ Printers and Faxes or Printers. Close all applications not in the document. Make sure the MFP is closed. For more information, see Installing a toner cartridge on page 62. Disconnect the USB ...