Hardware Maintenance Manual
Page 11
...58 Installing adapters 59 Adapter slots 59 CD-ROM drive removal and replacement 60 Internal drive removal 63 3.5″ drive removal 63 Hard drive removal 64 ix Types 6568/6569/6648/6649 . . 21 Product description 23 Specifications Information (ISO/ANSI) . . 24 Specifications - IBM PC Enhanced Diagnostics error codes 1 Chapter 2. Types 6568/6569/6648/6649 24 General checkout 26 Module test menu and hardware configuration report 28 Keyboard 29 Printer 29 Power supply 30 20-pin main power supply connection . . 31 Display 32 Diagnostics, test and recovery information . . 33 Power...
...58 Installing adapters 59 Adapter slots 59 CD-ROM drive removal and replacement 60 Internal drive removal 63 3.5″ drive removal 63 Hard drive removal 64 ix Types 6568/6569/6648/6649 . . 21 Product description 23 Specifications Information (ISO/ANSI) . . 24 Specifications - IBM PC Enhanced Diagnostics error codes 1 Chapter 2. Types 6568/6569/6648/6649 24 General checkout 26 Module test menu and hardware configuration report 28 Keyboard 29 Printer 29 Power supply 30 20-pin main power supply connection . . 31 Display 32 Diagnostics, test and recovery information . . 33 Power...
Hardware Maintenance Manual
Page 12
... erase - Fan/speaker bracket removal . . . . . 64 Power supply removal 65 Components of the riser card . . . . . 65 A40 and A40P system board layout . . . . 67 System board locations 67 A40/A40P System board jumper settings 67 A40/A40P Clear CMOS/Flash Boot Block Recovery 67 A40/ A40P Processor Speed Settings . . 68 A40/A40P Diskette Write Access . . . 68 Symptom-to use the Low-Level Format program 123 Preparing the hard disk drive for use . . 123 Additional service information . . . . . 124 Replacing a processor 125 Replacing a system board 125 Security features 125 Passwords 126...
... erase - Fan/speaker bracket removal . . . . . 64 Power supply removal 65 Components of the riser card . . . . . 65 A40 and A40P system board layout . . . . 67 System board locations 67 A40/A40P System board jumper settings 67 A40/A40P Clear CMOS/Flash Boot Block Recovery 67 A40/ A40P Processor Speed Settings . . 68 A40/A40P Diskette Write Access . . . 68 Symptom-to use the Low-Level Format program 123 Preparing the hard disk drive for use . . 123 Additional service information . . . . . 124 Replacing a processor 125 Replacing a system board 125 Security features 125 Passwords 126...
Hardware Maintenance Manual
Page 16
... connected and/or enabled 2. Flash the system and re-test 3. System board 1. Make sure the component that is connected and/or enabled 2. If a component is called out in warning statement 4. System board 2 Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648, 6649 Diagnostic Error Code 000-038-XXXBIOS Extension failure 000-039-XXXBIOS DMI data error 000-195-XXXBIOS Test aborted by user 000-196-XXXBIOS test halt, error...
... connected and/or enabled 2. Flash the system and re-test 3. System board 1. Make sure the component that is connected and/or enabled 2. If a component is called out in warning statement 4. System board 2 Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648, 6649 Diagnostic Error Code 000-038-XXXBIOS Extension failure 000-039-XXXBIOS DMI data error 000-195-XXXBIOS Test aborted by user 000-196-XXXBIOS test halt, error...
Hardware Maintenance Manual
Page 24
... problems″ section 2. Run memory test 4. Information 2. No action 10 Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648, 6649 System board 015-027-XXXUSB port Configuration/Setup error 1. Component under function test 018-000-XXXPCI Card Test Passed 1. Replace component under test 015-198-XXXUSB port test aborted 1. Press F3 to reset the log file 015-197-XXXUSB port test warning 1. Remove USB device(s) and re-test 2. Flash the system and re-test 3. Flash the system 2. Make...
... problems″ section 2. Run memory test 4. Information 2. No action 10 Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648, 6649 System board 015-027-XXXUSB port Configuration/Setup error 1. Component under function test 018-000-XXXPCI Card Test Passed 1. Replace component under test 015-198-XXXUSB port test aborted 1. Press F3 to reset the log file 015-197-XXXUSB port test warning 1. Remove USB device(s) and re-test 2. Flash the system and re-test 3. Flash the system 2. Make...
Hardware Maintenance Manual
Page 27
... cable 2. SCSI adapter card, if installed 5. SCSI signal cable 2. Information 2. Make sure the component that is called out, make sure it is called out in warning statement 4. Re-run test 3. Replace component under test 1. Press F3 to the ″Undetermined problems″ section 2. IBM PC Enhanced Diagnostics error codes 13 Flash the system and re-test 3. SCSI device 4. SCSI adapter card, if installed 5. Go to review the log file 2. System board 1. SCSI device 4. Go to reset...
... cable 2. SCSI adapter card, if installed 5. SCSI signal cable 2. Information 2. Make sure the component that is called out, make sure it is called out in warning statement 4. Re-run test 3. Replace component under test 1. Press F3 to the ″Undetermined problems″ section 2. IBM PC Enhanced Diagnostics error codes 13 Flash the system and re-test 3. SCSI device 4. SCSI adapter card, if installed 5. Go to review the log file 2. System board 1. SCSI device 4. Go to reset...
Hardware Maintenance Manual
Page 35
... Internal drive removal 63 3.5″ drive removal 63 Hard drive removal 64 Fan/speaker bracket removal . . . . . 64 Power supply removal 65 Components of the riser card . . . . . 65 A40 and A40P system board layout . . . . 67 © Copyright IBM Corp. 2000 21 Types 6568/6569/6648/6649 24 General checkout 26 Module test menu and hardware configuration report 28 Keyboard 29 Printer 29 Power supply 30 20-pin main power supply connection . . 31 Display 32 Diagnostics, test and recovery information . . 33 Power-On Self-Test (POST 33 POST beep codes 33 Error code...
... Internal drive removal 63 3.5″ drive removal 63 Hard drive removal 64 Fan/speaker bracket removal . . . . . 64 Power supply removal 65 Components of the riser card . . . . . 65 A40 and A40P system board layout . . . . 67 © Copyright IBM Corp. 2000 21 Types 6568/6569/6648/6649 24 General checkout 26 Module test menu and hardware configuration report 28 Keyboard 29 Printer 29 Power supply 30 20-pin main power supply connection . . 31 Display 32 Diagnostics, test and recovery information . . 33 Power-On Self-Test (POST 33 POST beep codes 33 Error code...
Hardware Maintenance Manual
Page 40
... diagnostics program, that software package. If multiple error codes are servicing might cause false errors and unnecessary replacement of the system board. See "IBM PC Enhanced Diagnostics" on page 41). To enable beep and memory count and checkpoint code display when a successful POST occurs, do the following: a. b. If an installed device is displayed, go to "Symptom-to "Undetermined problems" on page 49. 3. Data or programs can be defective. 26 Hardware Maintenance Manual: IBM NetVista...
... diagnostics program, that software package. If multiple error codes are servicing might cause false errors and unnecessary replacement of the system board. See "IBM PC Enhanced Diagnostics" on page 41). To enable beep and memory count and checkpoint code display when a successful POST occurs, do the following: a. b. If an installed device is displayed, go to "Symptom-to "Undetermined problems" on page 49. 3. Data or programs can be defective. 26 Hardware Maintenance Manual: IBM NetVista...
Hardware Maintenance Manual
Page 49
... NetVista from the ″Search by date″ list. Create recovery/ repair diskette IBM PC Enhanced Diagnostics The IBM PC Enhanced Diagnostics programs use a full range of diagnostic utilities to PC Enhanced Diagnostics from the ″Downloadable files by Category″ pull-down menu. The diagnostic program includes the following: v PC-Doctor's Diagnostic Software This interface serves as the control program for the specific error codes. This utility reformats the hard drive and restores all device drivers v Repair...
... NetVista from the ″Search by date″ list. Create recovery/ repair diskette IBM PC Enhanced Diagnostics The IBM PC Enhanced Diagnostics programs use a full range of diagnostic utilities to PC Enhanced Diagnostics from the ″Downloadable files by Category″ pull-down menu. The diagnostic program includes the following: v PC-Doctor's Diagnostic Software This interface serves as the control program for the specific error codes. This utility reformats the hard drive and restores all device drivers v Repair...
Hardware Maintenance Manual
Page 62
... of any changes to manage and monitor the hardware and software features of these occurrences: v Computer disconnected from the network v Computer unplugged from the computer. Hard disk drive jumper settings IDE hard disk drives for the hard disk drive settings. 48 Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648, 6649 Select the Serial Number Information icon 4. Alert on LAN helps to the file. See the LAN administrator for this service. Select IBM SystemView Agent...
... of any changes to manage and monitor the hardware and software features of these occurrences: v Computer disconnected from the network v Computer unplugged from the computer. Hard disk drive jumper settings IDE hard disk drives for the hard disk drive settings. 48 Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648, 6649 Select the Serial Number Information icon 4. Alert on LAN helps to the file. See the LAN administrator for this service. Select IBM SystemView Agent...
Hardware Maintenance Manual
Page 65
... setting for the monitor, check the documentation supplied with an option to update it supports Display Power Management Signaling (DPMS). Power-off the computer and move the recovery jumper to see if it . Move the system board recovery jumper to update the serial number. 7. Refer to "A40 and A40P system board layout" on the screen to a reduced-power state. Power-on the computer. When the Flash Update Utility appears, select the country/keyboard, then press Enter. 6. Then replace the cover and power...
... setting for the monitor, check the documentation supplied with an option to update it supports Display Power Management Signaling (DPMS). Power-off the computer and move the recovery jumper to see if it . Move the system board recovery jumper to update the serial number. 7. Refer to "A40 and A40P system board layout" on the screen to a reduced-power state. Power-on the computer. When the Flash Update Utility appears, select the country/keyboard, then press Enter. 6. Then replace the cover and power...
Hardware Maintenance Manual
Page 83
... listed first. Symptom-to-FRU index The Symptom-to Enhanced. 2. IBM PC Enhanced Diagnostics error codes" on page 70). To enable beep and memory count and checkpoint code display when a successful POST occurs, do the following: a. The most likely cause is not included with "General checkout" on page 48.) Important 1. The processor is a separate FRU from the system board; v If you replace a hard disk drive. (See "Hard disk drive jumper settings...
... listed first. Symptom-to-FRU index The Symptom-to Enhanced. 2. IBM PC Enhanced Diagnostics error codes" on page 70). To enable beep and memory count and checkpoint code display when a successful POST occurs, do the following: a. The most likely cause is not included with "General checkout" on page 48.) Important 1. The processor is a separate FRU from the system board; v If you replace a hard disk drive. (See "Hard disk drive jumper settings...
Hardware Maintenance Manual
Page 88
... enabled. 2. Run Setup. Run Configuration. System Board 1. System Board 1. System Board 1. System Board 74 Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648, 6649 POST Error Code 164POST detected a base memory or extended memory size mismatch error or RIMM socket 3 is populated with a RIMM memory module 166Boot Block Check Sum Error 167Microprocessor installed that Ethernet and Alert on page 41. 2. See "Flash recovery boot block jumper" on LAN error 17X, 18X 175 176 177Corrupted Administrator Password...
... enabled. 2. Run Setup. Run Configuration. System Board 1. System Board 1. System Board 1. System Board 74 Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648, 6649 POST Error Code 164POST detected a base memory or extended memory size mismatch error or RIMM socket 3 is populated with a RIMM memory module 166Boot Block Check Sum Error 167Microprocessor installed that Ethernet and Alert on page 41. 2. See "Flash recovery boot block jumper" on LAN error 17X, 18X 175 176 177Corrupted Administrator Password...
Hardware Maintenance Manual
Page 113
... Module test menu and hardware configuration report 106 Keyboard 107 Printer 107 Power supply 108 20-pin main power supply connection 109 Display 110 Diagnostics, test and recovery information 111 Power-On Self-Test (POST 111 POST beep codes 112 Error code format 112 Product Recovery Program menu . . . 112 IBM PC Enhanced Diagnostics . . . . 113 Enhanced Diagnostics download or diskette 113 Navigating through the diagnostics programs 114 Running diagnostics tests . . . . . 114 Test selection 114 IBM PC Enhanced Memory Diagnostics 115 Alert-On LAN test 115 Asset ID test 115 Test...
... Module test menu and hardware configuration report 106 Keyboard 107 Printer 107 Power supply 108 20-pin main power supply connection 109 Display 110 Diagnostics, test and recovery information 111 Power-On Self-Test (POST 111 POST beep codes 112 Error code format 112 Product Recovery Program menu . . . 112 IBM PC Enhanced Diagnostics . . . . 113 Enhanced Diagnostics download or diskette 113 Navigating through the diagnostics programs 114 Running diagnostics tests . . . . . 114 Test selection 114 IBM PC Enhanced Memory Diagnostics 115 Alert-On LAN test 115 Asset ID test 115 Test...
Hardware Maintenance Manual
Page 118
... enable beep and memory count and checkpoint code display when a successful POST occurs, do the following: a. Select Start Options in the computer you select an incorrect drive. If an installed device is displayed, go to "Symptom-to determine and obtain the latest level BIOS, see "Setup Utility program" on page 150. 5. Data or programs can be defective. 104 Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578...
... enable beep and memory count and checkpoint code display when a successful POST occurs, do the following: a. Select Start Options in the computer you select an incorrect drive. If an installed device is displayed, go to "Symptom-to determine and obtain the latest level BIOS, see "Setup Utility program" on page 150. 5. Data or programs can be defective. 104 Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578...
Hardware Maintenance Manual
Page 138
... page 128 v "Hard disk drive jumper settings" on page 128 v "CD-ROM drive jumper settings" on page 129 v "BIOS levels" on page 129 v "Flash (BIOS/VPD) update procedure" on page 130 v "Flash recovery boot block jumper" on page 131 v "Power management" on page 131 v "Network settings" on page 133 v "Flash over LAN (update POST/BIOS over network)" on page 134 v "Wake on LAN" on page 135 v "System board memory" on page 135 The following additional service information supports Types 6058/6059/6269/6578/6579. 124 Hardware Maintenance Manual: IBM NetVista Computer Types...
... page 128 v "Hard disk drive jumper settings" on page 128 v "CD-ROM drive jumper settings" on page 129 v "BIOS levels" on page 129 v "Flash (BIOS/VPD) update procedure" on page 130 v "Flash recovery boot block jumper" on page 131 v "Power management" on page 131 v "Network settings" on page 133 v "Flash over LAN (update POST/BIOS over network)" on page 134 v "Wake on LAN" on page 135 v "System board memory" on page 135 The following additional service information supports Types 6058/6059/6269/6578/6579. 124 Hardware Maintenance Manual: IBM NetVista Computer Types...
Hardware Maintenance Manual
Page 142
... the power outlet v All POST errors v Operating system or POST hang condition Alert on the hard disk drive for the hard disk drive settings. 1 Primary (Master) Hard Disk Drive 2 Secondary (Slave) Hard Disk Drive 128 Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648, 6649 Click the plus sign to set the drives as primary (master) or secondary (slave). Click Start from the computer. Select the component you want to change. 7. To update...
... the power outlet v All POST errors v Operating system or POST hang condition Alert on the hard disk drive for the hard disk drive settings. 1 Primary (Master) Hard Disk Drive 2 Secondary (Slave) Hard Disk Drive 128 Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648, 6649 Click the plus sign to set the drives as primary (master) or secondary (slave). Click Start from the computer. Select the component you want to change. 7. To update...
Hardware Maintenance Manual
Page 164
... enable beep and memory count and checkpoint code display when a successful POST occurs, do the following examples. 150 Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648, 6649 b. See "Chapter 1. Check the hard disk drive jumper settings before you are short tones or a series of short tones separated by POST. Select Start Options in the first part of this index, go to -FRU index lists error symptoms...
... enable beep and memory count and checkpoint code display when a successful POST occurs, do the following examples. 150 Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648, 6649 b. See "Chapter 1. Check the hard disk drive jumper settings before you are short tones or a series of short tones separated by POST. Select Start Options in the first part of this index, go to -FRU index lists error symptoms...
Hardware Maintenance Manual
Page 168
... to run diagnostics 163Clock not updating or invalid time set 164POST detected a base memory or extended memory size mismatch error or RIMM socket 3 is not supported by the current POST/BIOS 168Alert on LAN error 17X, 18X FRU/Action 1. Had a device been added, removed, changed location? Power-on external devices first, then power-on page 131. 2. Diskette Drive 2. Diskette Drive Cable 1. System Board 1. Run Setup. Run Setup. System Board 3. Time and Date Set? 2. Run the Extended Memory Diagnostic tests 1. POST Error Code 151Real-time clock failure 161Bad CMOS battery...
... to run diagnostics 163Clock not updating or invalid time set 164POST detected a base memory or extended memory size mismatch error or RIMM socket 3 is not supported by the current POST/BIOS 168Alert on LAN error 17X, 18X FRU/Action 1. Had a device been added, removed, changed location? Power-on external devices first, then power-on page 131. 2. Diskette Drive 2. Diskette Drive Cable 1. System Board 1. Run Setup. Run Setup. System Board 3. Time and Date Set? 2. Run the Extended Memory Diagnostic tests 1. POST Error Code 151Real-time clock failure 161Bad CMOS battery...
Hardware Maintenance Manual
Page 173
...Check cable connections 2. Video Memory Modules 4. Multiport/2 Interface Board 2. Hard Disk Cable 5. Display 1. Power Supply 1. Remove any suspect ISA adapters. 4. BSC Adapter 1. SCSI Device 2. 16-bit AT Fast SCSU adapter 3. Display 1. Display 1. Video Adapter (if installed) 5. PCI Adapter 1. Rerun diagnostics. 5. System Board 2. System Board 2. Types 6058/6059/6269/6578/6579 159 System Board 1. Display 1. Multiport/2 Adapter Chapter 3. POST Error Code 1780 (Disk Drive 0)1781 (Disk Drive 1)1782 (Disk Drive 2)1783 (Disk Drive 3) 180X, 188XPCI configuration...
...Check cable connections 2. Video Memory Modules 4. Multiport/2 Interface Board 2. Hard Disk Cable 5. Display 1. Power Supply 1. Remove any suspect ISA adapters. 4. BSC Adapter 1. SCSI Device 2. 16-bit AT Fast SCSU adapter 3. Display 1. Display 1. Video Adapter (if installed) 5. PCI Adapter 1. Rerun diagnostics. 5. System Board 2. System Board 2. Types 6058/6059/6269/6578/6579 159 System Board 1. Display 1. Multiport/2 Adapter Chapter 3. POST Error Code 1780 (Disk Drive 0)1781 (Disk Drive 1)1782 (Disk Drive 2)1783 (Disk Drive 3) 180X, 188XPCI configuration...
Hardware Maintenance Manual
Page 183
... in -use light not on, but the fixed disk test and rerun the Fixed Disk diagnostic. External Device Self-Test OK? 2. Cable 4. Power Supply Drives not recognized by the Fixed Disk diagnostic 1. Remove the first drive that does not show up (e.g., you removed. If network administrator is using LCCM Hybrid RPL, check startup sequence: a. hard disk 2. Cable 4. Run Setup 2. Hang during Fixed Disk diagnostic 1. RPL computer cannot access programs from its own hard disk. 1. Check the network adapter LED status Serial or parallel port device failure (system board port...
... in -use light not on, but the fixed disk test and rerun the Fixed Disk diagnostic. External Device Self-Test OK? 2. Cable 4. Power Supply Drives not recognized by the Fixed Disk diagnostic 1. Remove the first drive that does not show up (e.g., you removed. If network administrator is using LCCM Hybrid RPL, check startup sequence: a. hard disk 2. Cable 4. Run Setup 2. Hang during Fixed Disk diagnostic 1. RPL computer cannot access programs from its own hard disk. 1. Check the network adapter LED status Serial or parallel port device failure (system board port...