Reference Guide
Page 4
English Troubleshooting Setup Troubleshooting If the HP Photosmart does not turn on. If you press the On button again during this time, you are unable to install the product software. Windows If you ... follow the onscreen instructions to print make sure the outlet is not selected as the default printer, right-click the printer icon and choose "Set as your product is switched on the product. 3. The product might be a problem with the power outlet. 2. Press the On button once. Restart the computer. 3. Plug in an...
English Troubleshooting Setup Troubleshooting If the HP Photosmart does not turn on. If you press the On button again during this time, you are unable to install the product software. Windows If you ... follow the onscreen instructions to print make sure the outlet is not selected as the default printer, right-click the printer icon and choose "Set as your product is switched on the product. 3. The product might be a problem with the power outlet. 2. Press the On button once. Restart the computer. 3. Plug in an...
Reference Guide
Page 5
...Wireless Network Test and following troubleshooting steps. Open the Applications: Hewlett-Packard folder. 3. Press button next to solve problems you might encounter when setting up a network connection. Follow the onscreen instructions. Network Troubleshooting Use this section to Wireless...the Wireless Network Test 1. Press button next to Scan. 2. Double-click HP Uninstaller. The product cannot be found during software installation, try the following any instructions provided. Disconnect the HP Photosmart from your computer's CD drive. 2. To install the software: 1. Wireless...
...Wireless Network Test and following troubleshooting steps. Open the Applications: Hewlett-Packard folder. 3. Press button next to solve problems you might encounter when setting up a network connection. Follow the onscreen instructions. Network Troubleshooting Use this section to Wireless...the Wireless Network Test 1. Press button next to Scan. 2. Double-click HP Uninstaller. The product cannot be found during software installation, try the following any instructions provided. Disconnect the HP Photosmart from your computer's CD drive. 2. To install the software: 1. Wireless...
Reference Guide
Page 6
... that the computer is like being on the screen. Try temporarily disconnecting your firewall, anti-virus, or anti-spyware applications to which the HP Photosmart is how to a neighbor's network by the firewall. The product will be blocked by mistake. • Your computer may be blocking...between the product and the computer. Temporarily disable the VPN before proceeding with the installation. To connect the product to correct the problem, and then try again. 3. If the connection fails, follow the onscreen instructions during software installation to connect the product to ...
... that the computer is like being on the screen. Try temporarily disconnecting your firewall, anti-virus, or anti-spyware applications to which the HP Photosmart is how to a neighbor's network by the firewall. The product will be blocked by mistake. • Your computer may be blocking...between the product and the computer. Temporarily disable the VPN before proceeding with the installation. To connect the product to correct the problem, and then try again. 3. If the connection fails, follow the onscreen instructions during software installation to connect the product to ...
Reference Guide
Page 7
... previous step does not solve the problem and you are included in this order: router first, then the product, and finally the computer. Press button next to Scan. 2. Tip: Configure your firewall application after software installation If the HP Photosmart has been successfully installed, and you...following : • Turn off the router, product, and computer, and then turn them back on in the exceptions list of the HP Photosmart from the network configuration report. 3. Use the advanced search option available during software installation, then click on your computer, run the ...
... previous step does not solve the problem and you are included in this order: router first, then the product, and finally the computer. Press button next to Scan. 2. Tip: Configure your firewall application after software installation If the HP Photosmart has been successfully installed, and you...following : • Turn off the router, product, and computer, and then turn them back on in the exceptions list of the HP Photosmart from the network configuration report. 3. Use the advanced search option available during software installation, then click on your computer, run the ...
User Guide
Page 3
... series Help 3 2 Finish setting up the HP Photosmart Add the HP Photosmart to a network 5 Set up a USB connection ...10 3 Get to know the HP Photosmart Printer parts ...11 Control panel features ...12 4 How do I?...13 6 Print Print documents ...21 Print photos ...22 Print envelopes...Check the estimated ink levels 47 Replace the cartridges ...48 Order ink supplies ...50 Cartridge warranty information 51 12 Solve a problem HP support ...53 Setup troubleshooting ...54 Print troubleshooting ...60 Print quality troubleshooting ...64 Memory card troubleshooting 65 Copy troubleshooting ...67 Scan ...
... series Help 3 2 Finish setting up the HP Photosmart Add the HP Photosmart to a network 5 Set up a USB connection ...10 3 Get to know the HP Photosmart Printer parts ...11 Control panel features ...12 4 How do I?...13 6 Print Print documents ...21 Print photos ...22 Print envelopes...Check the estimated ink levels 47 Replace the cartridges ...48 Order ink supplies ...50 Cartridge warranty information 51 12 Solve a problem HP support ...53 Setup troubleshooting ...54 Print troubleshooting ...60 Print quality troubleshooting ...64 Memory card troubleshooting 65 Copy troubleshooting ...67 Scan ...
User Guide
Page 9
If your computer is not currently configured with the product and install the software. Add the HP Photosmart to correct the problem, and then try again. 3. If the connection fails, follow the prompts to a network 7 Once the product connects successfully to the network, ... the product Software CD in a lower level of network security and possibly reduced performance when compared to the product. Finish setting up the HP Photosmart There are prompted, connect the product to disconnect the USB cable and test the wireless network connection. Once connected, you will be used ...
If your computer is not currently configured with the product and install the software. Add the HP Photosmart to correct the problem, and then try again. 3. If the connection fails, follow the prompts to a network 7 Once the product connects successfully to the network, ... the product Software CD in a lower level of network security and possibly reduced performance when compared to the product. Finish setting up the HP Photosmart There are prompted, connect the product to disconnect the USB cable and test the wireless network connection. Once connected, you will be used ...
User Guide
Page 11
...that came with the product into the CD-ROM drive on each computer that your computer and follow the prompts to correct the problem, and then try to these drives before installing the software. Insert the Windows CD that network drive on page 9 Install ...of network drives, make sure you must always accept or allow the pop-up the HP Photosmart Add the HP Photosmart to -computer (ad hoc) network; Otherwise, the HP Photosmart software installer might try again. 3. NOTE: If the HP Photosmart is a computer-to a network 9 If you see firewall popup messages, you have ...
...that came with the product into the CD-ROM drive on each computer that your computer and follow the prompts to correct the problem, and then try to these drives before installing the software. Insert the Windows CD that network drive on page 9 Install ...of network drives, make sure you must always accept or allow the pop-up the HP Photosmart Add the HP Photosmart to -computer (ad hoc) network; Otherwise, the HP Photosmart software installer might try again. 3. NOTE: If the HP Photosmart is a computer-to a network 9 If you see firewall popup messages, you have ...
User Guide
Page 55
Solve a problem 53 This section contains the following topics: • Phone support period • Placing a call Call HP support while you re-create it? Standard phone company charges apply. Placing a call • After the phone support period Phone ... before? ◦ Can you are in North America, Asia Pacific, and Latin America (including Mexico). Solve a problem 12 Solve a problem This section contains the following information: • Product name (HP Photosmart C4700 series) • Serial number (located on the back or bottom of phone support in Europe, the Middle East...
Solve a problem 53 This section contains the following topics: • Phone support period • Placing a call Call HP support while you re-create it? Standard phone company charges apply. Placing a call • After the phone support period Phone ... before? ◦ Can you are in North America, Asia Pacific, and Latin America (including Mexico). Solve a problem 12 Solve a problem This section contains the following information: • Product name (HP Photosmart C4700 series) • Serial number (located on the back or bottom of phone support in Europe, the Middle East...
User Guide
Page 56
... at additional costs. Disconnect the USB cable from HP at an additional cost. Uninstall the software (if you have already installed it . 5. Reinstall the HP Photosmart software. Many issues are caused when the product ...is available from the computer. 2. CAUTION: Do not connect the USB cable to the computer using a USB cable before the software installation screen prompted you to learn more information, see "Uninstall and reinstall the software" on the computer. Restart your computer. 4. Solve a problem...
... at additional costs. Disconnect the USB cable from HP at an additional cost. Uninstall the software (if you have already installed it . 5. Reinstall the HP Photosmart software. Many issues are caused when the product ...is available from the computer. 2. CAUTION: Do not connect the USB cable to the computer using a USB cable before the software installation screen prompted you to learn more information, see "Uninstall and reinstall the software" on the computer. Restart your computer. 4. Solve a problem...
User Guide
Page 61
... Setup troubleshooting 59 Solve a problem The registration screen does not appear Solution: You can download the software from www.hp.com/support. 7. Do not simply delete the HP Photosmart application files from your computer. 2. Make sure to Programs or All Programs, HP, Photosmart C4700 series, and then clicking...In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions and the setup instructions that came with the HP Photosmart. Double-click Add/Remove Programs (or click Uninstall a program). 4. Restart your computer's CD-ROM drive and then start ...
... Setup troubleshooting 59 Solve a problem The registration screen does not appear Solution: You can download the software from www.hp.com/support. 7. Do not simply delete the HP Photosmart application files from your computer. 2. Make sure to Programs or All Programs, HP, Photosmart C4700 series, and then clicking...In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions and the setup instructions that came with the HP Photosmart. Double-click Add/Remove Programs (or click Uninstall a program). 4. Restart your computer's CD-ROM drive and then start ...
User Guide
Page 64
... the print cartridges can also open the Printer Toolbox from the HP Photosmart Software 1. NOTE: You can help ensure high-quality output. Click Align the Print Cartridges. 6. Step 2: Clean the print cartridges Solution: If there is a problem with the print cartridges. To clean the...tray. 2. In the Print Settings area, click Printer Toolbox. The product prints a print cartridge alignment sheet. 7. If the self-test report shows a problem, clean the print cartridges. To align the print cartridges from the HP Photosmart Software 1. Load the page print side down on...
... the print cartridges can also open the Printer Toolbox from the HP Photosmart Software 1. NOTE: You can help ensure high-quality output. Click Align the Print Cartridges. 6. Step 2: Clean the print cartridges Solution: If there is a problem with the print cartridges. To clean the...tray. 2. In the Print Settings area, click Printer Toolbox. The product prints a print cartridge alignment sheet. 7. If the self-test report shows a problem, clean the print cartridges. To align the print cartridges from the HP Photosmart Software 1. Load the page print side down on...
User Guide
Page 71
... software Solution: Adjust the brightness in the software, and then rescan the original. Solve a problem Text is incorrect or missing Try the following is a list of product-related error messages: • Door open • Firmware revision mismatch • Memory is full • Scanner failure • Improper shutdown • Missing HP Photosmart Software Errors 69
... software Solution: Adjust the brightness in the software, and then rescan the original. Solve a problem Text is incorrect or missing Try the following is a list of product-related error messages: • Door open • Firmware revision mismatch • Memory is full • Scanner failure • Improper shutdown • Missing HP Photosmart Software Errors 69
User Guide
Page 73
... Software to the computer. If it to your computer, see the setup instructions that came with the product. Cause: The HP Photosmart Software was not properly connected to install the product software. 3. If the product is plugged into a USB port on setting... connection, make sure that came with the product. For more information on your computer. Solve a problem Missing HP Photosmart Software Try the following solutions. • Solution 1: Install the HP Photosmart Software • Solution 2: Check the connection from the product to your computer. Make sure the ...
... Software to the computer. If it to your computer, see the setup instructions that came with the product. Cause: The HP Photosmart Software was not properly connected to install the product software. 3. If the product is plugged into a USB port on setting... connection, make sure that came with the product. For more information on your computer. Solve a problem Missing HP Photosmart Software Try the following solutions. • Solution 1: Install the HP Photosmart Software • Solution 2: Check the connection from the product to your computer. Make sure the ...
User Guide
Page 74
...copies might not be damaged. If this does not work , retake the photos with your computer, try printing those files by using the HP Photosmart Software. Cause: Some of the files on your digital camera. The copies might not be damaged. Solution 2: Print photos from the computer...• Error reading or writing the file • Unreadable files. If this did not solve the issue, try the next solution. Solve a problem Chapter 12 File messages The following solutions. • Solution 1: Reinsert the memory card • Solution 2: Print photos from the computer Solution: Take...
...copies might not be damaged. If this does not work , retake the photos with your computer, try printing those files by using the HP Photosmart Software. Cause: Some of the files on your digital camera. The copies might not be damaged. Solution 2: Print photos from the computer...• Error reading or writing the file • Unreadable files. If this did not solve the issue, try the next solution. Solve a problem Chapter 12 File messages The following solutions. • Solution 1: Reinsert the memory card • Solution 2: Print photos from the computer Solution: Take...
User Guide
Page 75
... corrupted Try the following solutions. • Solution 1: Reinsert the memory card in the product • Solution 2: Reformat the memory card in your digital camera. Solve a problem File not found Solution: Close some applications and try printing those files by using any invalid symbols in the file name. If the file system... memory on the inserted memory card were damaged. Invalid file name Solution: Make sure that the images on the memory card are not using the HP Photosmart Software.
... corrupted Try the following solutions. • Solution 1: Reinsert the memory card in the product • Solution 2: Reformat the memory card in your digital camera. Solve a problem File not found Solution: Close some applications and try printing those files by using any invalid symbols in the file name. If the file system... memory on the inserted memory card were damaged. Invalid file name Solution: Make sure that the images on the memory card are not using the HP Photosmart Software.
User Guide
Page 85
Solve a problem 3. Hold the print cartridge with the HP logo on the print cartridge to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. Make sure you out of the slot. Hold the print cartridge by its...
Solve a problem 3. Hold the print cartridge with the HP logo on the print cartridge to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. Make sure you out of the slot. Hold the print cartridge by its...
User Guide
Page 87
...both of the print cartridges are not installed or are fully inserted and locked in place. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. Hold the print cartridge by its sides. 7. Inspect the print cartridge contacts for more than 30 minutes...cartridges. Remove and clean each print cartridge one at the same time. Solve a problem Solution 3: Remove and reinsert the print cartridges Solution: One or both print cartridges at a time. If the problem persists, clean the copper-colored contacts of the product. 2. Remove and reinsert the...
...both of the print cartridges are not installed or are fully inserted and locked in place. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. Hold the print cartridge by its sides. 7. Inspect the print cartridge contacts for more than 30 minutes...cartridges. Remove and clean each print cartridge one at the same time. Solve a problem Solution 3: Remove and reinsert the print cartridges Solution: One or both print cartridges at a time. If the problem persists, clean the copper-colored contacts of the product. 2. Remove and reinsert the...
User Guide
Page 92
Lightly press down on top, and insert the print cartridge back into the slot. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. Solve a problem Chapter 12 2. Wait until it . 6. NOTE: Do not remove both print cartridges at a time. Remove and clean each ... Dip a clean foam rubber swab or lint-free cloth into place. 90 Solve a problem Hold the print cartridge by its sides. 7. Clean only the copper-colored contacts. Hold the print cartridge with the HP logo on the print cartridge to dry for approximately ten minutes. 1 Copper-colored contacts 2...
Lightly press down on top, and insert the print cartridge back into the slot. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. Solve a problem Chapter 12 2. Wait until it . 6. NOTE: Do not remove both print cartridges at a time. Remove and clean each ... Dip a clean foam rubber swab or lint-free cloth into place. 90 Solve a problem Hold the print cartridge by its sides. 7. Clean only the copper-colored contacts. Hold the print cartridge with the HP logo on the print cartridge to dry for approximately ten minutes. 1 Copper-colored contacts 2...
User Guide
Page 101
...towards you out of the slot. Remove and clean each print cartridge one at the same time. Do not leave a print cartridge outside the HP Photosmart for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) Errors 99 Dip a clean foam rubber swab or lint-free... 3. NOTE: Do not remove both print cartridges at a time. Allow the print cartridges to release it, and then pull it . 6. Solve a problem To clean the print cartridge contacts 1. Clean only the copper-colored contacts. Lightly press down on the product and open the print cartridge door. Inspect...
...towards you out of the slot. Remove and clean each print cartridge one at the same time. Do not leave a print cartridge outside the HP Photosmart for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) Errors 99 Dip a clean foam rubber swab or lint-free... 3. NOTE: Do not remove both print cartridges at a time. Allow the print cartridges to release it, and then pull it . 6. Solve a problem To clean the print cartridge contacts 1. Clean only the copper-colored contacts. Lightly press down on the product and open the print cartridge door. Inspect...