HP ap5000 - All-in-One Point of Sale System Support and Manuals
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Pole Display
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Popular HP ap5000 Manual Pages
Hardware Reference Guide HP ap5000 All-In-One Point of Sale System - Page 5
... Advertising Panel ...11 Installing an HP/Kensington MicroSaver Security Cable Lock 12 Removing and Replacing the VFD Customer Display 13 Removing and Replacing the Hard Drive 16 Removing and Replacing the Power Supply 19 Installing Additional Memory ...22 DIMMs ...22 DDR2-SDRAM DIMMs ...22 Installing DIMMs ...22
3 Configuring the Software ...27 Calibrating the Touch Screen ...27 Configuring...
Hardware Reference Guide HP ap5000 All-In-One Point of Sale System - Page 7
... Features
Standard Features
The HP ap5000 All-In-One Point of installing cables. ● COM stickers so you can use a stylus, finger tip,
finger nail, or credit card edge on the touch screen. ● Two-line customer facing vacuum fluorescent display (VFD). ● Three-track magnetic stripe reader (MSR) integrated into the system. ● Advertising display panel allows you to insert...
Hardware Reference Guide HP ap5000 All-In-One Point of Sale System - Page 8
System Components
Figure 1-1 System Components
1 Touch Screen 2 Power LED 3 Magnetic Stripe Reader (MSR) 4 VFD Customer Display 5 Drive Cover 6 Adjustable VFD Hinge
7 Adjustable Touch Screen Hinge 8 Print Advertisement Panel 9 Base and Power Supply Housing 10 Bottom I/O Cover 11 Power Button 12 Side I/O cover
2 Chapter 1 Product Features
ENWW
Illustrated Parts & Service Map: HP ap5000 All-In-One Point of Sale System - Page 2
...the COM2 port.
After the operating system is connected to enter the Computer Setup utility.
3. Configuring the MSR and VFD Customer Display
To configure the MSR and VFD, refer to calibrate the touch screen.
1. Configuring the COM Port for 5 volts. Press the power button to either the HP Vision Diagnostics utility to test the various hardware components in English only). In...
Quick Setup & Getting Started HP ap5000 All-In-One Point of Sale System - Page 14
... automatically. Turning off the computer during the installation process may want to connect a mouse (not included) to calibrate the touch screen. This process takes about 5 to the HP Point of Sale Configuration Guide (available in another corner of the screen. Configuring the MSR and VFD Customer Display
To configure the MSR and VFD, refer to 10 minutes, depending on which operating...
Quick Setup & Getting Started HP ap5000 All-In-One Point of Sale System - Page 15
... updates and service packs.
5. ENWW
Installing and Customizing the Software 9 NOTE: Do not connect the VFD customer display to the appropriate drivers. In the Computer Setup utility, go to Advanced > Super IO Configuration > Serial Port1 Standard Mode/5V or Serial Port2 Standard Mode/5V and change the setting to reboot the machine.
Then select Yes to 5 V. Press the power button...
Quick Setup & Getting Started HP ap5000 All-In-One Point of Sale System - Page 16
... from http://www.hp.com/support. System Components
Figure 14 System Components
1 Touch Screen
7 Adjustable Touch Screen Hinge
2 Power LED
8 Print Advertisement Panel
3 Magnetic Stripe Reader 9 Base and Power Supply
(MSR)
Housing
4 VFD Customer Display 10 Bottom I/O Cover
5 Drive Cover
11 Power Button
6 Adjustable VFD Hinge
12 Side I/O Cover
10 Quick Setup & Getting Started
ENWW...
Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System - Page 5
... Safety and Comfort ...14 Before You Call for Technical Support 14 Helpful Hints ...15 General Troubleshooting Steps for a New Installation 16 General Troubleshooting Steps for an Existing Installation 16 Solving General Problems ...17 Solving Power Problems ...19 Solving Memory Problems ...21 Solving Processor Problems ...21 Solving Display Problems ...21 Solving Touch Screen Problems ...25
v
Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System - Page 6
Solving VFD (Vacuum Florescent Display) Problems 26 Solving MSR (Magnetic Stripe Reader) Problems 27 Solving Audio Problems ...28 Solving Printer Problems ...29 Interpreting POST Diagnostic Front Panel LED and Beep Codes 29 Contacting Customer Support ...31
5 Serial ATA (SATA) Drive Guidelines and Features 33 SATA Hard Drives ...33 ATA SMART Drives ...33 Hard Drive Capacities ...34
6 Routine ...
Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System - Page 9
...nail, or credit
card edge on the touch screen. ● Two-line customer facing vacuum fluorescent display (VFD). ● Three-track magnetic strip reader (MSR) integrated into the system. ● Advertising display panel allows you can label your serial port cables. ● 24V USB+POWER port. ● 5V (COM1, COM2) and 12V (COM3) power configurable serial ports (configurable in BIOS). ●...
Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System - Page 10
...
Figure 1-1 System Components
1 Touch Screen
8 Print Advertisement Panel (nonelectrical)
2 Power LED
9 Base and Power Supply Housing
3 Magnetic Stripe Reader (MSR)
10 Bottom I/O Cover
4 VFD Customer Display
11 Power Button (underneath I/O cover)
5 Drive Cover
12 Side I/O cover
6 Adjustable VFD Hinge
Rubber Feet1 (not illustrated)
7 Adjustable Touch Screen Hinge 1 Unit is elevated...
Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System - Page 24
... and see if the computer functions properly. ● Upgrade the BIOS; The touch screen drivers are some ideas for at least 4 seconds, then press the power button again to be sure that all bootable media from an S3 sleep state.
16 Chapter 4 Troubleshooting
if so, press the touch screen or
the power button to prevent system board or component damage. If...
Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System - Page 35
... MSR (Magnetic Stripe Reader) Problems 27
MSR fails to read cards Cause Port configured improperly or disabled. VFD not responding as expected.
Other problems.
Solution
Verify COM4 configuration in the test utility. From F10 Setup, select Advanced > Super I/O Configuration.
2. Verify the settings for ap5000 > Windows Test Utility > HP ap5000 VFD Windows Utility.
2.
Test the MSR...
Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System - Page 64
... scratching the touch screen.
56 Chapter 7 Removal and Replacement Procedures Adding or removing memory modules while voltage is plugged into frame (1) and tightening the thumbscrew (2). Remove the drive cover (see Removing the Bottom I /O panel. 4. 11. Replace the bottom I /O panel. 7. Figure 7-22 Replacing the Power Supply Bracket
12. Regardless of the display head. 1.
Unplug...
Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System - Page 66
... page 35. CAUTION: You must remove the drive cover, remove the MSR, and disassemble the touch screen display head to drain before adding or removing memory modules. Remove the bottom I/O cover (see Removing the Magnetic Strip Reader (MSR) on page 43).
5. Unplug the power cord and all peripherals from having incompatible metals in contact with x8 and x16...
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