ap5000 7 Beeps - HP All in One Point of Sale System

ap5000 7 Beeps

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Hardware Reference Guide HP ap5000 All-In-One Point of Sale System


Page 7
... (PVC), energy efficient (E-STAR 5.0 compliant, EUP lot 6 and lot 7 compliant). ● Diagnostic beeps/blinks for ease of Sale System features include: ● Water-resistant touch screen so wet fingers are not be a problem. 1 Product Features Standard Features The HP ap5000 All-In-One Point of installing cables. ● COM stickers so you to insert and display print...
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Quick Setup & Getting Started HP ap5000 All-In-One Point of Sale System


Page 24
...to ensure that your service call . ● Write down the computer by pressing the power button. If the system beeps, then the keyboard should be prepared to contact HP support, use HP Instant Support Professional Edition's online chat feature. For example, if you are error codes that was recently added ... restart the computer. Be sure to see that the system is turned on and the green power light is flashing. NOTE: For sales information and warranty upgrades (HP Care Pack), call for at least four seconds. Refer to the system, press and hold any software that will restart if ...
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Quick Setup & Getting Started HP ap5000 All-In-One Point of Sale System


Page 25
... AC power source, there is available under the reference library at http://www.hp.com/support. Select your country and language, select See support and troubleshooting information...system other than the factory-installed operating system, check to prevent system board or component damage. You must disconnect the power cord from the system before opening the computer to be sure that it on the system...Maintenance and Service Guide (available in English only) is always voltage applied to the system board. ENWW Basic Troubleshooting 19 ● Remove all bootable media (diskette, CD,...
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Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System


Page 6
...26 Solving MSR (Magnetic Stripe Reader) Problems 27 Solving Audio Problems ...28 Solving Printer Problems ...29 Interpreting POST Diagnostic Front Panel LED and Beep Codes 29 Contacting Customer Support ...31 5 Serial ATA (SATA) Drive Guidelines and Features 33 SATA Hard Drives ...33 ATA SMART Drives ......43 Removing the Drive Cover ...43 Routing Cables ...44 Adjusting the Tilt ...44 Using the Print Advertising Panel ...45 Installing an HP/Kensington MicroSaver Security Cable Lock 47 Removing and Replacing the VFD Customer Display 48 Removing and Replacing the Hard Drive 51 Removing and ...
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Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System


Page 9
...(E-STAR 5.0 compliant, EUP lot 6 and lot 7 compliant). ● Diagnostic beeps/blinks for pre-video issues. ● Stylish industrial design. ● Three year warranty. ● Compatible "plug-n-play" with HP branded POS peripherals. 1 Product Features Standard Features The HP ap5000 All-In-One Point of installing cables. ● COM stickers so you can use a stylus... and route out the bottom from either the front, sides, or rear of the stand. ● Color coded I/O panel for ease of Sale System features include: ● Water-resistant touch screen panel support. Standard Features 1
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Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System


Page 22
...it will help you diagnose the problem. To assist you in this guide. If you need to Interpreting POST Diagnostic Front Panel LED and Beep Codes on page 29 for a Class B digital device, pursuant to Safety & Regulatory Information guide. Misuse of the computer to the ... Hints on page 15 in this chapter for more information, refer to Part 15 of the drivers loaded. When booting the operating system, use HP Instant Support Professional 14 Chapter 4 Troubleshooting 4 Troubleshooting This chapter provides information on how to identify and correct minor hardware and software ...
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Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System


Page 23
...system serial number and product ID number ● Spend time troubleshooting the problem with the service technician. ● Remove any software that will not shut down the computer by touching the screen or pressing the power button. NOTE: You cannot wake the ap5000 via the keyboard or mouse. Access HP...Beep Codes on power loss is on. ● Check the Power LED on the hard drive. Refer to see that the system ...: For sales information and warranty upgrades (Care Packs), call your system. ● Remove any hardware that was recently installed. ● Restore the system from the...
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Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System


Page 27
... Solution Processor thermal protection activated: A fan may be closed by a 2 second pause, and the computer beeps 2 times; If fan is not properly attached to free up memory. System does not power on and the LEDs on how to Start > Run and type msconfig. Replace the power... every second, followed by right-clicking on green: 1. Replace the Head Unit. Cause Too many applications running and plugged onto the system board headers. 3. Some software applications are not flashing. On the Startup tab of the computer are stressful on . Verify that came...
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Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System


Page 28
... (hard drives, optical drives, printers, displays). Power LED flashes red 9 times, once every second, followed by a 2 second pause, and the computer beeps 4 times; If the system enters POST, power off and replace one device. Table 4-2 Solving Power Problems (continued) Power LED flashes red 4 times, once every second, followed by a 2 second pause, and the...
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Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System


Page 29
...not installed. 1. Integrated graphics may still be installed correctly. beeps stop after 5th iteration but LEDs continue flashing. Replace DIMMs one at a time to see if the processor is present....Replace the Head Unit. Solving Display Problems The primary monitor for the ap5000 is bad. 1. CAUTION: Power may use system memory. This monitor has no front panel controls and powers on when...turned off. No action required. Replace third-party memory with HP memory. 4. To avoid damage to the DIMMs or the system board, you encounter processor problems, common causes and solutions ...
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Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System


Page 30
...perform the following table. the power button to resume from standby mode. Reflash the system ROM with the NOTE: You must connect a keyboard (not included) to powering on the HP ap5000 All-In-One Point of Sale System is in standby mode. Using the keyboard arrow keys, select Enable VGA Mode and...fixed-sync monitor and it in prior to monitor. Replace the Head Unit. System ROM is running in Boot Block Emergency Recovery Mode (indicated by eight beeps). CAUTION: The VGA port on the POS system in order to prevent possible damage to resume from standby mode. Press any ...
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Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System


Page 31
..., once every second, followed by a 2 second pause, and the computer beeps 7 times; beeps stop after 5th iteration but LEDs continue flashing. Table 4-5 Solving Display Problems (continued) The second monitor is a powered VGA port. CAUTION: The VGA port on the HP ap5000 All-In-One Point of Sale System is blank (no video). If you see "Press F8" in...
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Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System


Page 37
... Printer Problems Printer will not turn it is not turned on a known good system. The correct printer drivers for the application are on a network, you may... properly. Turn the printer on and make sure it back on . Cause The correct printer driver for one minute, then turn on . Reset the printer by turning it off for the application is not properly ... 29 Run printer self-test. Interpreting POST Diagnostic Front Panel LED and Beep Codes This section covers the front panel LED and beeps codes that came with the printer and the common causes and solutions listed...
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Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System


Page 38
... surfaces, be blocked or not turning. None Green Power LED flashes every two seconds. Power on the system. Continue adding devices one device at a time to the processor. Table 4-8 Diagnostic Front Panel LED and Beep Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. Red Power LED flashes three 3 times, once every...
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Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System


Page 39
... you must unplug the computer power cord before attempting to the DIMMs or the system board, you , visit http://www.hp.com. CAUTION: To avoid damage to reseat, install, or remove a DIMM. 1. Replace DIMMs one device. Replace the Head Unit. Red Power LED flashes six 6 times, once...Red Power LED flashes nine 9 times, once every second, followed by a two second pause. Table 4-8 Diagnostic Front Panel LED and Beep Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes five 5 times, once every second, followed by a two second pause. Replace the Head ...
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Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System


Page 78
...thermal 1. To reduce the risk of bad processor). 1. None Computer on the HP ap5000 POS System can easiliy be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. Processor not installed (not an indicator of personal... blinks will continue repeating. protection activated: A fan may be blocked or not turning. 2. Contact an authorized reseller or service provider. The beep and LED blinks repeat for five cycles. Red Power LED flashes three 3 times, once every second, followed by a two second pause....
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Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System


Page 79
...CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to video). Replace third-party memory with HP memory. 4. Replace the system board. 71 Check if a device is only one device at a time to ensure all devices are ...Open the hood and ensure the 4 or 6-wire power supply cable is installed in the system. 3. Pre-video memory error. Table D-1 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four 4 times, once every second, followed by...
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Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System


Page 80
... D-1 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes eight 8 times, once every second, followed by a two second pause. Invalid ROM based on your region. 2. Reflash the system ROM with the latest BIOS image. 2. System powers on the rear of the power supply (some...
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Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System


Page 88
... 28 B battery disposal 41 beep codes 14, 70 bottom I/O panel components 3 removing cover 42 C cable lock 47 cable routing 44 cautions AC power 35 electrostatic discharge 35 keyboard cleaning 39 keyboard keys 39 cleaning computer 38 safety precautions 38 CMOS backing up 69 components bottom I/O panel 3 side panel 4 system 2 computer specifications 78...

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We have the following 7 documents available for the HP ap5000:
  • Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System
  • Hardware Reference Guide HP ap5000 All-In-One Point of Sale System
  • Safety and Regulatory Information HP ap5000 All-In-One Point of Sale System
  • Quick Setup & Getting Started HP ap5000 All-In-One Point of Sale System
  • Illustrated Parts & Service Map: HP ap5000 All-In-One Point of Sale System
  • LCD Installation Guide, HP ap5000 All-In-One Point of Sale System
  • Quick Setup HP ap5000 All-In-One Point of Sale System
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