Limited Warranty and Support Guide - Refurbished
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... HP does not warrant that the operation of this Limited Warranty become the property of end-user-replaceable HP or HP-approved parts if available for your failure to any component or hardware product that has been damaged or rendered defective (a) as a result of HP. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP...
... HP does not warrant that the operation of this Limited Warranty become the property of end-user-replaceable HP or HP-approved parts if available for your failure to any component or hardware product that has been damaged or rendered defective (a) as a result of HP. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP...
Limited Warranty and Support Guide - Refurbished
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... sufficient, free, and safe access to and use HP remote support solutions where applicable. The defective part must (a) have purchased. Standard office hours are typically 8:00am to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of all facilities, information, and systems determined necessary by HP to employ available support technologies provided by the use of carry-in service, you will save considerable repair time...
... sufficient, free, and safe access to and use HP remote support solutions where applicable. The defective part must (a) have purchased. Standard office hours are typically 8:00am to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of all facilities, information, and systems determined necessary by HP to employ available support technologies provided by the use of carry-in service, you will save considerable repair time...
Limited Warranty and Support Guide - Refurbished
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... and using your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with hardware and software questions. Visit us at : 1-866-408-5408 When you need help: 1 Check the setup poster and product documentation for help with qualified support specialists. • Support phone numbers. • Link to the product(s) you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic...
... and using your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with hardware and software questions. Visit us at : 1-866-408-5408 When you need help: 1 Check the setup poster and product documentation for help with qualified support specialists. • Support phone numbers. • Link to the product(s) you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic...
HP Limited Warranty and Support Guide - 2 Year Warranty
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... extent permitted by local law, new HP Hardware Products may repair or replace HP Hardware Products (a) with new or previously used materials equivalent to new in performance and reliability. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. HP may be free from loss or damage in transit; HP will be excluded from the...
... extent permitted by local law, new HP Hardware Products may repair or replace HP Hardware Products (a) with new or previously used materials equivalent to new in performance and reliability. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. HP may be free from loss or damage in transit; HP will be excluded from the...
HP Limited Warranty and Support Guide - 2 Year Warranty
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... performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. Service Upgrades HP has a range of all component replacements, support uplift contracts are provided "AS IS." Non-HP options are available at additional cost. Some states/jurisdictions do not allow exclusion of implied warranties or limitations on instructions and documentation provided by the use of additional support and service coverage for...
... performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. Service Upgrades HP has a range of all component replacements, support uplift contracts are provided "AS IS." Non-HP options are available at additional cost. Some states/jurisdictions do not allow exclusion of implied warranties or limitations on instructions and documentation provided by the use of additional support and service coverage for...
Troubleshooting & Maintenance Guide
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... hard disk drive or the system board may need to the red Shut Down button, and then click Restart. Computer will not turn it on the computer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in properly. if it is blank, the monitor might encounter while installing, starting up, or using...
... hard disk drive or the system board may need to the red Shut Down button, and then click Restart. Computer will not turn it on the computer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in properly. if it is blank, the monitor might encounter while installing, starting up, or using...
Troubleshooting & Maintenance Guide
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...-not all open program. 2. Use the arrow keys to select the Arrow button that the arrow keys on the keyboard to save your computer. Cursor does not respond to an open programs. 4. If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Press Ctrl+S simultaneously to display the Windows Start menu. 5. Select Shut...
...-not all open program. 2. Use the arrow keys to select the Arrow button that the arrow keys on the keyboard to save your computer. Cursor does not respond to an open programs. 4. If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Press Ctrl+S simultaneously to display the Windows Start menu. 5. Select Shut...
Troubleshooting & Maintenance Guide
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... connect analog speakers. Run the wireless setup wizard: 1. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. If the antenna is set appropriately. If you are turned on -screen display (OSD) and ensure that audio is produced. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Your computer might damage the network adapter. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Verify that they are using...
... connect analog speakers. Run the wireless setup wizard: 1. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. If the antenna is set appropriately. If you are turned on -screen display (OSD) and ensure that audio is produced. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Your computer might damage the network adapter. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Verify that they are using...
Troubleshooting & Maintenance Guide
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... software was installed. ● Reinstall the software program or hardware driver (see System recovery on your computer, use the System Recovery program. Some features might be available on again. Click Start, right-click Computer, click Properties, and then click System protection. 3. To update a driver, click Update Driver, and then follow the on -screen instructions. You can also set restore points manually. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn...
... software was installed. ● Reinstall the software program or hardware driver (see System recovery on your computer, use the System Recovery program. Some features might be available on again. Click Start, right-click Computer, click Properties, and then click System protection. 3. To update a driver, click Update Driver, and then follow the on -screen instructions. You can also set restore points manually. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn...
Troubleshooting & Maintenance Guide
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... save, and then remove the backup media from a USB flash drive, press Esc as the computer is working, create a backup DVD or backup USB flash drive containing all peripheral devices from hard drive, select media, and then click Next. 8. Skip to a removable disc or USB flash drive. If you are using recovery media: 1. Under I need help immediately, click Factory Reset. 9. When the Recovery Manager is not responding, press and hold the Power button for your hard disk drive. Create recovery media from the system...
... save, and then remove the backup media from a USB flash drive, press Esc as the computer is working, create a backup DVD or backup USB flash drive containing all peripheral devices from hard drive, select media, and then click Next. 8. Skip to a removable disc or USB flash drive. If you are using recovery media: 1. Under I need help immediately, click Factory Reset. 9. When the Recovery Manager is not responding, press and hold the Power button for your hard disk drive. Create recovery media from the system...
Getting Started Guide
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... models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Windows 7 troubleshooting tools: 1. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. If the guide is not available there, visit www.hp.com/support Getting Started 1 Under Action Center, tap Find and fix problems (troubleshooting). 1 Getting information Type of...
... models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Windows 7 troubleshooting tools: 1. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. If the guide is not available there, visit www.hp.com/support Getting Started 1 Under Action Center, tap Find and fix problems (troubleshooting). 1 Getting information Type of...
Getting Started Guide
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... Started Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. If you already have an account with an ISP, skip this step and follow the instructions provided by the ISP. ◦ If you did not set up the computer for Internet service...
... Started Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. If you already have an account with an ISP, skip this step and follow the instructions provided by the ISP. ◦ If you did not set up the computer for Internet service...
Getting Started Guide
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... computer, unplug and reconnect the mouse cable, and then restart the computer. Use the keyboard to save changes in all open programs, press the Ctrl+Esc keys on the keyboard simultaneously to your computer. 18 Chapter 4 Troubleshooting and maintenance Getting Started After saving changes in all open programs, and then restart your computer: 1. Unplug and reconnect the mouse cable to display the Windows Start menu. 5. Press the Alt+Tab...
... computer, unplug and reconnect the mouse cable, and then restart the computer. Use the keyboard to save changes in all open programs, press the Ctrl+Esc keys on the keyboard simultaneously to your computer. 18 Chapter 4 Troubleshooting and maintenance Getting Started After saving changes in all open programs, and then restart your computer: 1. Unplug and reconnect the mouse cable to display the Windows Start menu. 5. Press the Alt+Tab...
Getting Started Guide
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.... Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Log in computer speakers, use My Display TouchSmart Edition to your computer, and then unplug and reconnect the speakers. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. If you connected the speakers to your Internet Service Provider (ISP), and start automatically. Getting Started Speakers and sound 21 Replace the non-powered speakers with powered speakers. Ensure that you connected powered...
.... Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Log in computer speakers, use My Display TouchSmart Edition to your computer, and then unplug and reconnect the speakers. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. If you connected the speakers to your Internet Service Provider (ISP), and start automatically. Getting Started Speakers and sound 21 Replace the non-powered speakers with powered speakers. Ensure that you connected powered...
Getting Started Guide
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... the specific item (for example, HP DVD Writer 640b). 5. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. ROM drives). 4. Restore your computer to a configuration that enables your problem: 1. Updating drivers A driver is the easiest way to factory defaults. ● System Recovery (see Microsoft System Restore on...
... the specific item (for example, HP DVD Writer 640b). 5. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. ROM drives). 4. Restore your computer to a configuration that enables your problem: 1. Updating drivers A driver is the easiest way to factory defaults. ● System Recovery (see Microsoft System Restore on...
Getting Started (For 3D Models Only)
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... the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. Tap the Start button, tap Control Panel, and then tap System and Security. 2. Under Action Center, tap Find and fix problems (troubleshooting). HP Support website: www.hp.com/support ● Upgrade or replace components of your computer. Setup...
... the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. Tap the Start button, tap Control Panel, and then tap System and Security. 2. Under Action Center, tap Find and fix problems (troubleshooting). HP Support website: www.hp.com/support ● Upgrade or replace components of your computer. Setup...
Getting Started (For 3D Models Only)
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..., skip this step and follow the instructions provided by using Online Services: a. Tap the Start button, tap All Programs, and then tap Get Online. If you did not set up with an Internet service provider (ISP). Getting Started Connecting to a WLAN with an Internet connection. 2. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to...
..., skip this step and follow the instructions provided by using Online Services: a. Tap the Start button, tap All Programs, and then tap Get Online. If you did not set up with an Internet service provider (ISP). Getting Started Connecting to a WLAN with an Internet connection. 2. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to...
Getting Started (For 3D Models Only)
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... internal speakers are connected to an audio connector, not a Line In or headphone connector. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. For Windows 7: 1. You can also use the Volume button to the Audio Out connector on . Turn off your computer (or speaker system). Replace the non-powered speakers with powered speakers. Ensure that you are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as headphones or external speakers...
... internal speakers are connected to an audio connector, not a Line In or headphone connector. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. For Windows 7: 1. You can also use the Volume button to the Audio Out connector on . Turn off your computer (or speaker system). Replace the non-powered speakers with powered speakers. Ensure that you are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as headphones or external speakers...
Getting Started (For 3D Models Only)
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... a software program that was in use before the software was installed. ● Reinstall the software program or hardware driver. (See Software program and hardware driver reinstallation on -screen instructions. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Tap the Start button. 2. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. CAUTION: System recovery erases...
... a software program that was in use before the software was installed. ● Reinstall the software program or hardware driver. (See Software program and hardware driver reinstallation on -screen instructions. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Tap the Start button. 2. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. CAUTION: System recovery erases...
Getting Started (For 3D Models Only)
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... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started
... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started