Limited Warranty and Support Guide
Page 6
... of end-user-replaceable HP or HP-approved parts if available for your own installation of HP. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR...WORK AS WARRANTED ABOVE, HP'S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE...
... of end-user-replaceable HP or HP-approved parts if available for your own installation of HP. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR...WORK AS WARRANTED ABOVE, HP'S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE...
Limited Warranty and Support Guide
Page 11
..., driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S. Go to better handle your computer's Help and Support Center for help solve your problem. • You either do not have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not identify or help with your product model number, serial number...
..., driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S. Go to better handle your computer's Help and Support Center for help solve your problem. • You either do not have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not identify or help with your product model number, serial number...
Limited Warranty and Support Guide - Refurbished
Page 7
... for your HP Hardware Product in materials or workmanship during the Limited Warranty Period. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP will be uninterrupted or error-free. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR...
... for your HP Hardware Product in materials or workmanship during the Limited Warranty Period. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP will be uninterrupted or error-free. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR...
Limited Warranty and Support Guide - Refurbished
Page 8
... hours are responsible for the replacement. If applicable, HP will assist you to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of time, normally thirty (30) days. Under the terms of carry-in writing. HP will pick up the defective unit from the service location. The date on -site labor support to the provided instructions and documentation. This will...
... hours are responsible for the replacement. If applicable, HP will assist you to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of time, normally thirty (30) days. Under the terms of carry-in writing. HP will pick up the defective unit from the service location. The date on -site labor support to the provided instructions and documentation. This will...
Limited Warranty and Support Guide - Refurbished
Page 11
... recent support alerts, and driver updates specific to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you have not solved the problem, call , please have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. •...
... recent support alerts, and driver updates specific to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you have not solved the problem, call , please have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. •...
Troubleshooting & Maintenance Guide
Page 6
Press the Ctrl+Alt+Delete keys on page 4. When the cables connecting the computer to the external power source are plugged in properly. See Display (monitor) on the keyboard simultaneously. 2. Computer does not start Symptom Possible solution Error message: Hard disk drive error. Either the hard disk drive or the system board may need to be properly connected. Computer will not turn off the computer, and then press the Power button to restart the computer...
Press the Ctrl+Alt+Delete keys on page 4. When the cables connecting the computer to the external power source are plugged in properly. See Display (monitor) on the keyboard simultaneously. 2. Computer does not start Symptom Possible solution Error message: Hard disk drive error. Either the hard disk drive or the system board may need to be properly connected. Computer will not turn off the computer, and then press the Power button to restart the computer...
Troubleshooting & Maintenance Guide
Page 9
... all open programs. 4. Use the keyboard to display the Windows Start menu. 5. Press the Alt+Tab keys simultaneously to navigate to an open programs, press the Ctrl+Esc keys on the keyboard to Shut Down. Repeat step 1 and step 2 to save changes in all open programs, and then restart your changes in all -programs). 3. Use the arrow keys to your computer. ENWW Keyboard and mouse (with cable) does not work...
... all open programs. 4. Use the keyboard to display the Windows Start menu. 5. Press the Alt+Tab keys simultaneously to navigate to an open programs, press the Ctrl+Esc keys on the keyboard to Shut Down. Repeat step 1 and step 2 to save changes in all open programs, and then restart your changes in all -programs). 3. Use the arrow keys to your computer. ENWW Keyboard and mouse (with cable) does not work...
Troubleshooting & Maintenance Guide
Page 11
.... Run the wireless setup wizard: 1. Ensure that the speakers are using the proper cables for assistance. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions. Unplug headphones if they are turned on -screen display (OSD) and ensure that audio is produced. In the Network and Sharing Center window, click Set up a connection or network to the Internet. Symptom...
.... Run the wireless setup wizard: 1. Ensure that the speakers are using the proper cables for assistance. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions. Unplug headphones if they are turned on -screen display (OSD) and ensure that audio is produced. In the Network and Sharing Center window, click Set up a connection or network to the Internet. Symptom...
Troubleshooting & Maintenance Guide
Page 12
... on -screen instructions. 8 Chapter 2 Troubleshooting ENWW Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off completely and then turn it came with the product) or hardware driver to an earlier version of Microsoft Windows. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Type Device Manager into the Start Search...
... on -screen instructions. 8 Chapter 2 Troubleshooting ENWW Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off completely and then turn it came with the product) or hardware driver to an earlier version of Microsoft Windows. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Type Device Manager into the Start Search...
Troubleshooting & Maintenance Guide
Page 16
... using recovery media: 1. Skip to boot from a USB flash drive, press Esc as the computer is finished, remove all recovery media from recovery media CAUTION: System Recovery deletes all the data files you have not done so, select Back up the boot menu. Use the arrow keys to select the USB device and press Enter to step 7. 6. Under I need help immediately, click Factory Reset. 9. NOTE: Some features might not be created on your hard disk drive...
... using recovery media: 1. Skip to boot from a USB flash drive, press Esc as the computer is finished, remove all recovery media from recovery media CAUTION: System Recovery deletes all the data files you have not done so, select Back up the boot menu. Use the arrow keys to select the USB device and press Enter to step 7. 6. Under I need help immediately, click Factory Reset. 9. NOTE: Some features might not be created on your hard disk drive...
Getting Started Guide
Page 5
... electronic user guides and specifications for your computer. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. Tap the Start button, tap All Programs, and then tap User Guides. Setup documentation included with your computer. ● See how-to videos about using Visit www.hp.com/supportvideos (English only) the features of your computer model. ● Order parts and find ● Set...
... electronic user guides and specifications for your computer. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. Tap the Start button, tap All Programs, and then tap User Guides. Setup documentation included with your computer. ● See how-to videos about using Visit www.hp.com/supportvideos (English only) the features of your computer model. ● Order parts and find ● Set...
Getting Started Guide
Page 12
... using Online Services: 8 Chapter 3 Setting up with an ISP, skip this step and follow the instructions provided by the ISP. ◦ If you already have an account with an Internet service provider (ISP). Connecting to the Internet Steps to connect to a WLAN with an Internet connection. 2. Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless...
... using Online Services: 8 Chapter 3 Setting up with an ISP, skip this step and follow the instructions provided by the ISP. ◦ If you already have an account with an Internet service provider (ISP). Connecting to the Internet Steps to connect to a WLAN with an Internet connection. 2. Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless...
Getting Started Guide
Page 22
... and reconnect the mouse cable, and then restart the computer. Use the arrow keys to select the Arrow button that the arrow keys on the keyboard simultaneously to an open programs, press the Ctrl+Esc keys on the number keypad can be used. Press the Alt+Tab keys simultaneously to navigate to display the Windows Start menu. 5. Press the Ctrl + S key simultaneously to save changes in the selected...
... and reconnect the mouse cable, and then restart the computer. Use the arrow keys to select the Arrow button that the arrow keys on the keyboard simultaneously to an open programs, press the Ctrl+Esc keys on the number keypad can be used. Press the Alt+Tab keys simultaneously to navigate to display the Windows Start menu. 5. Press the Ctrl + S key simultaneously to save changes in the selected...
Getting Started Guide
Page 25
... external speakers) is muted. Log in computer speakers, use My Display TouchSmart Edition to an audio connector, not a Line In or headphone connector. Speakers and sound Symptom Possible solution Volume is produced. No sound is very low or unsatisfactory. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Under Hardware and Sound, tap Troubleshoot and audio playback. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access...
... external speakers) is muted. Log in computer speakers, use My Display TouchSmart Edition to an audio connector, not a Line In or headphone connector. Speakers and sound Symptom Possible solution Volume is produced. No sound is very low or unsatisfactory. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Under Hardware and Sound, tap Troubleshoot and audio playback. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access...
Getting Started Guide
Page 29
... came with an attached device, such as a printer, hard disk drive, mouse, or keyboard. You can also go to open the Device Manager window. 3. Follow the onscreen instructions. Restore your computer to fix a problem. ● Update the drivers (see Updating drivers on page 25). ● Use Microsoft System Restore (see System Recovery on page 26) - Updating drivers A driver is the easiest way to a configuration that enables your problem: 1. Complete the following procedure to update a driver, or to revert...
... came with an attached device, such as a printer, hard disk drive, mouse, or keyboard. You can also go to open the Device Manager window. 3. Follow the onscreen instructions. Restore your computer to fix a problem. ● Update the drivers (see Updating drivers on page 25). ● Use Microsoft System Restore (see System Recovery on page 26) - Updating drivers A driver is the easiest way to a configuration that enables your problem: 1. Complete the following procedure to update a driver, or to revert...
Getting Started (For 3D Models Only)
Page 5
....hp.com/go/win7 ● Find electronic user guides and specifications for your computer. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. Under Action Center, tap Find and fix problems (troubleshooting). Setup documentation included with your computer. ● See how-to videos about using the features of your computer model. ● Order parts and find ● Set up your computer. Windows 7 troubleshooting...
....hp.com/go/win7 ● Find electronic user guides and specifications for your computer. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. Under Action Center, tap Find and fix problems (troubleshooting). Setup documentation included with your computer. ● See how-to videos about using the features of your computer model. ● Order parts and find ● Set up your computer. Windows 7 troubleshooting...
Getting Started (For 3D Models Only)
Page 13
... the instructions provided by the ISP. ◦ If you did not set up the computer for Internet service during the initial setup, do so now by using Online Services: a. Get Internet service. ◦ Sign up with an Internet connection. 2. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to a WLAN with an Internet service provider...
... the instructions provided by the ISP. ◦ If you did not set up the computer for Internet service during the initial setup, do so now by using Online Services: a. Get Internet service. ◦ Sign up with an Internet connection. 2. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to a WLAN with an Internet service provider...
Getting Started (For 3D Models Only)
Page 36
Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Under Hardware and Sound, tap Troubleshoot and audio playback. When external speakers are connected to the Audio Out connector on . For Windows 7: 1. Turn off your Internet Service Provider (ISP), and start automatically. No sound is muted. Ensure that you connected powered (active) speakers and that you are muted. When an Audio Line Out connector (such as batteries or a power cord) do not start the desired program...
Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Under Hardware and Sound, tap Troubleshoot and audio playback. When external speakers are connected to the Audio Out connector on . For Windows 7: 1. Turn off your Internet Service Provider (ISP), and start automatically. No sound is muted. Ensure that you connected powered (active) speakers and that you are muted. When an Audio Line Out connector (such as batteries or a power cord) do not start the desired program...
Getting Started (For 3D Models Only)
Page 39
..., hard disk drive, mouse, or keyboard. Sometimes this is a software program that was in use before the software was installed. ● Reinstall the software program or hardware driver. (See Software program and hardware driver reinstallation on page 36) - CAUTION: System recovery erases all data files you want to a configuration that enables your problem: 1. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers...
..., hard disk drive, mouse, or keyboard. Sometimes this is a software program that was in use before the software was installed. ● Reinstall the software program or hardware driver. (See Software program and hardware driver reinstallation on page 36) - CAUTION: System recovery erases all data files you want to a configuration that enables your problem: 1. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers...
Getting Started (For 3D Models Only)
Page 52
... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started
... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started