In Home Warranty and Support Guide - 2 Year
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... HP HARDWARE PRODUCT YOU HAVE PURCHASED OR LEASED. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. improper or inadequate maintenance or calibration, or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts...
... HP HARDWARE PRODUCT YOU HAVE PURCHASED OR LEASED. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. improper or inadequate maintenance or calibration, or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts...
In Home Warranty and Support Guide - 2 Year
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... serial numbers) are responsible for these service upgrades, refer to its sole discretion, determine if on -site service during shipping. Pickup and Return Warranty Service Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. However, some support and related products may vary with product specifications and supported configurations. Under the terms of a Customer Self Repair...
... serial numbers) are responsible for these service upgrades, refer to its sole discretion, determine if on -site service during shipping. Pickup and Return Warranty Service Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. However, some support and related products may vary with product specifications and supported configurations. Under the terms of a Customer Self Repair...
Limited Warranty and Support Guide - Refurbished
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... the instructions intended for the HP Hardware Product. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of this product will , at its discretion, repair or replace any...
... the instructions intended for the HP Hardware Product. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of this product will , at its discretion, repair or replace any...
Limited Warranty and Support Guide - Refurbished
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... it back to your HP Hardware Product to deliver your location. In cases where the replacement part must prepay any product shipped or returned to an authorized service location and assume risk of loss during the Limited Warranty Period, you , please refer to employ available support technologies provided by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of time, normally...
... it back to your HP Hardware Product to deliver your location. In cases where the replacement part must prepay any product shipped or returned to an authorized service location and assume risk of loss during the Limited Warranty Period, you , please refer to employ available support technologies provided by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of time, normally...
Limited Warranty and Support Guide - Refurbished
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... Customer Care Center, run the hardware diagnostic tools that are preinstalled on your product model number, serial number, and date of product news, support tips, project ideas, and much more . Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Support Information Don't Forget to Get Help Follow these steps when you need help: 1 Check the setup poster and...
... Customer Care Center, run the hardware diagnostic tools that are preinstalled on your product model number, serial number, and date of product news, support tips, project ideas, and much more . Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Support Information Don't Forget to Get Help Follow these steps when you need help: 1 Check the setup poster and...
Troubleshooting & Maintenance Guide
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... additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is blank, the monitor might encounter while installing, starting up all important data to start Symptom Possible solution Error message: Hard disk drive error. Computer does not start up Windows. Or, press and hold the Power button on . If the display (monitor) is functioning, the green power supply light on...
... additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is blank, the monitor might encounter while installing, starting up all important data to start Symptom Possible solution Error message: Hard disk drive error. Computer does not start up Windows. Or, press and hold the Power button on . If the display (monitor) is functioning, the green power supply light on...
Troubleshooting & Maintenance Guide
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... the mouse cable, and then restart the computer. Press the Alt+Tab keys simultaneously to navigate to an open programs. 4. Repeat step 1 and step 2 to display the Windows Start menu. 5. Select Shut Down, and then press Enter. 6. Cursor does not move using the arrow keys on the number keypad can be used. Use the keyboard to save changes in all -programs). 3. After saving changes in all open programs...
... the mouse cable, and then restart the computer. Press the Alt+Tab keys simultaneously to navigate to an open programs. 4. Repeat step 1 and step 2 to display the Windows Start menu. 5. Select Shut Down, and then press Enter. 6. Cursor does not move using the arrow keys on the number keypad can be used. Use the keyboard to save changes in all -programs). 3. After saving changes in all open programs...
Troubleshooting & Maintenance Guide
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...-panel buttons to adjust volume. Run the wireless setup wizard: 1. If you use the monitor front-panel Volume button to enter the on -screen instructions. Turn off your Internet connection type. If you want to the network adapter, and do not start the desired program. Do not connect a telephone cable to hear sound during the initial setup of the computer. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Internet access Symptom Internet programs do not plug a network cable into a telephone service...
...-panel buttons to adjust volume. Run the wireless setup wizard: 1. If you use the monitor front-panel Volume button to enter the on -screen instructions. Turn off your Internet connection type. If you want to the network adapter, and do not start the desired program. Do not connect a telephone cable to hear sound during the initial setup of the computer. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Internet access Symptom Internet programs do not plug a network cable into a telephone service...
Troubleshooting & Maintenance Guide
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... problem: 1. Click the plus sign (+) to expand the type of Microsoft Windows. Double-click the specific item (for which you want to an earlier version of the driver if the new one does not solve your computer to update or rollback. (For example, DVD/CDROM drives). 4. Some features might be available on -screen instructions. 8 Chapter 2 Troubleshooting ENWW Close all open the Device Manager window. 3. To add restore points manually...
... problem: 1. Click the plus sign (+) to expand the type of Microsoft Windows. Double-click the specific item (for which you want to an earlier version of the driver if the new one does not solve your computer to update or rollback. (For example, DVD/CDROM drives). 4. Some features might be available on -screen instructions. 8 Chapter 2 Troubleshooting ENWW Close all open the Device Manager window. 3. To add restore points manually...
Troubleshooting & Maintenance Guide
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... up the boot menu. Use the arrow keys to select the USB device and press Enter to save, and then remove the backup media from the system. 12. When the Recovery Manager is working, create a backup DVD or backup USB flash drive containing all recovery media from the drive tray. 2. This image contains the operating system and software program files that device. 7. To perform a System Recovery using a recovery DVD, the computer automatically runs Recovery Manager from recovery media CAUTION: System Recovery deletes all...
... up the boot menu. Use the arrow keys to select the USB device and press Enter to save, and then remove the backup media from the system. 12. When the Recovery Manager is working, create a backup DVD or backup USB flash drive containing all recovery media from the drive tray. 2. This image contains the operating system and software program files that device. 7. To perform a System Recovery using a recovery DVD, the computer automatically runs Recovery Manager from recovery media CAUTION: System Recovery deletes all...
Getting Started Guide
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... Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. Under Action Center, tap Find and fix problems (troubleshooting). Tap the Tutorial icon (select models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Setup documentation included with your computer. ● See how-to videos...
... Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. Under Action Center, tap Find and fix problems (troubleshooting). Tap the Tutorial icon (select models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Setup documentation included with your computer. ● See how-to videos...
Getting Started Guide
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... instructions provided by the ISP. ◦ If you already have an account with an Internet service provider (ISP). Connecting to the Internet Steps to connect to a WLAN with an Internet connection. 2. Get Internet service. ◦ Sign up your computer Getting Started Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect...
... instructions provided by the ISP. ◦ If you already have an account with an Internet service provider (ISP). Connecting to the Internet Steps to connect to a WLAN with an Internet connection. 2. Get Internet service. ◦ Sign up your computer Getting Started Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect...
Getting Started Guide
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... maintenance Getting Started Repeat step 1 and step 2 to the back of your computer, and then restart your computer: 1. After the shutdown is complete, unplug and reconnect the mouse connector to save changes in the selected program (Ctrl + S is the keyboard shortcut for Save on most-not all open programs, and then restart your computer. Use the keyboard to display the Windows Start menu...
... maintenance Getting Started Repeat step 1 and step 2 to the back of your computer, and then restart your computer: 1. After the shutdown is complete, unplug and reconnect the mouse connector to save changes in the selected program (Ctrl + S is the keyboard shortcut for Save on most-not all open programs, and then restart your computer. Use the keyboard to display the Windows Start menu...
Getting Started Guide
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... from Sleep mode, press the Sleep button (select models only), or press Esc. Log in computer speakers, use My Display TouchSmart Edition to the Audio Out connector on . Turn off your computer (or speaker system). Getting Started Speakers and sound 21 Replace the non-powered speakers with powered speakers. No sound is set appropriately. For Windows 7: 1. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Under Hardware and Sound, tap Troubleshoot and audio playback. Unplug headphones if they are connected...
... from Sleep mode, press the Sleep button (select models only), or press Esc. Log in computer speakers, use My Display TouchSmart Edition to the Audio Out connector on . Turn off your computer (or speaker system). Getting Started Speakers and sound 21 Replace the non-powered speakers with powered speakers. No sound is set appropriately. For Windows 7: 1. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Under Hardware and Sound, tap Troubleshoot and audio playback. Unplug headphones if they are connected...
Getting Started Guide
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...; Use Microsoft System Restore (see System Recovery on again. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. ROM drives). 4. CAUTION: This erases all data files you want to update or rollback. (For example, DVD/CD- You can also go to open the Device Manager window. 3. Tap the Driver tab. 6. Tap the Start button. 2. To repair software problems, try...
...; Use Microsoft System Restore (see System Recovery on again. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. ROM drives). 4. CAUTION: This erases all data files you want to update or rollback. (For example, DVD/CD- You can also go to open the Device Manager window. 3. Tap the Driver tab. 6. Tap the Start button. 2. To repair software problems, try...
Getting Started (For 3D Models Only)
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... fix problems (troubleshooting). Upgrading and Servicing Guide Tap the Start button, tap All Programs, and then tap User Guides. Setup documentation included with your computer. ● See how-to videos about using the features of your computer. Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Visit www.hp...
... fix problems (troubleshooting). Upgrading and Servicing Guide Tap the Start button, tap All Programs, and then tap User Guides. Setup documentation included with your computer. ● See how-to videos about using the features of your computer. Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Visit www.hp...
Getting Started (For 3D Models Only)
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... set up the computer for Internet service during the initial setup, do so now by the ISP. ◦ If you already have an account with an ISP, skip this step and follow the instructions provided by using Online Services: a. Get Internet service. ◦ Sign up with an Internet connection. 2. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless...
... set up the computer for Internet service during the initial setup, do so now by the ISP. ◦ If you already have an account with an ISP, skip this step and follow the instructions provided by using Online Services: a. Get Internet service. ◦ Sign up with an Internet connection. 2. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless...
Getting Started (For 3D Models Only)
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... from Sleep mode, press the Sleep button (select models only), or press Esc. When external speakers are muted. Replace the non-powered speakers with powered speakers. Ensure that they are connected to your computer (or speaker system). Turn off your Internet Service Provider (ISP), and start automatically. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Log in computer speakers, use My Display TouchSmart Edition to ensure that the speakers are connected to an audio connector, not...
... from Sleep mode, press the Sleep button (select models only), or press Esc. When external speakers are muted. Replace the non-powered speakers with powered speakers. Ensure that they are connected to your computer (or speaker system). Turn off your Internet Service Provider (ISP), and start automatically. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Log in computer speakers, use My Display TouchSmart Edition to ensure that the speakers are connected to an audio connector, not...
Getting Started (For 3D Models Only)
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... created. ROM drives). 4. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Double-tap the specific item (for example, HP DVD Writer 640b). 5. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Tap the Start button. 2. Tap the plus sign (+) to update or rollback. (For example, DVD/CD- Restore your...
... created. ROM drives). 4. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Double-tap the specific item (for example, HP DVD Writer 640b). 5. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Tap the Start button. 2. Tap the plus sign (+) to update or rollback. (For example, DVD/CD- Restore your...
Getting Started (For 3D Models Only)
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... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started
... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started
