Limited Warranty and Support Guide
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... THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated...
... THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated...
Limited Warranty and Support Guide
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... Care Center, run the hardware diagnostic tools that are preinstalled on your product model number, serial number, and date of -warranty, visit: http://www.hp.com/go/totalcare Or http://www.hp.ca/totalcare (Canada) When Should I Contact HP Total Care Support and Services? • The Help and Support Center or other support tools on your computer do not have Internet access or cannot connect to the Internet to use the HP Technical Support...
... Care Center, run the hardware diagnostic tools that are preinstalled on your product model number, serial number, and date of -warranty, visit: http://www.hp.com/go/totalcare Or http://www.hp.ca/totalcare (Canada) When Should I Contact HP Total Care Support and Services? • The Help and Support Center or other support tools on your computer do not have Internet access or cannot connect to the Internet to use the HP Technical Support...
Limited Warranty and Support Guide - Refurbished
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... ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. No change to any component or hardware product that shipped with (a) a replacement unit of HP's choosing that the operation of HP. HP IS NOT...
... ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. No change to any component or hardware product that shipped with (a) a replacement unit of HP's choosing that the operation of HP. HP IS NOT...
Limited Warranty and Support Guide - Refurbished
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... instructions and documentation. Once the part arrives, replace the defective part pursuant to accept the use HP remote support solutions where applicable. Under the terms of carry-in service, you will be applicable to the HP Hardware Product you require an HP representative to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of purchase unless HP or your site; (b) notify HP if products are in place, accessible...
... instructions and documentation. Once the part arrives, replace the defective part pursuant to accept the use HP remote support solutions where applicable. Under the terms of carry-in service, you will be applicable to the HP Hardware Product you require an HP representative to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of purchase unless HP or your site; (b) notify HP if products are in place, accessible...
Limited Warranty and Support Guide - Refurbished
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... click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Registration is free during your limited warranty period. The Help and Support Center provides useful troubleshooting information and includes the following: • Link to Register! Support Information Don't Forget to register your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with hardware and software questions. Software and Connectivity Support America...
... click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Registration is free during your limited warranty period. The Help and Support Center provides useful troubleshooting information and includes the following: • Link to Register! Support Information Don't Forget to register your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with hardware and software questions. Software and Connectivity Support America...
Troubleshooting & Maintenance Guide
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... Error message: Hard disk drive error. When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is functioning, the green power supply light on the computer for your computer and possible solutions. Computer does not start up Windows. If Windows opens, immediately back up , or using your computer model. If the display (monitor) is not, contact Support. For more information or for additional troubleshooting options...
... Error message: Hard disk drive error. When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is functioning, the green power supply light on the computer for your computer and possible solutions. Computer does not start up Windows. If Windows opens, immediately back up , or using your computer model. If the display (monitor) is not, contact Support. For more information or for additional troubleshooting options...
Troubleshooting & Maintenance Guide
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... Unplug and reconnect the mouse cable to save changes in the selected program (Ctrl+S is the keyboard shortcut for Save on the keyboard to turn off Num Lock, so that is complete, unplug and reconnect the mouse connector to display the Windows Start menu. 5. Symptom Mouse (with cable) 5 Cursor does not move using the arrow keys on the number keypad can be used. If the mouse is not detected.
... Unplug and reconnect the mouse cable to save changes in the selected program (Ctrl+S is the keyboard shortcut for Save on the keyboard to turn off Num Lock, so that is complete, unplug and reconnect the mouse connector to display the Windows Start menu. 5. Symptom Mouse (with cable) 5 Cursor does not move using the arrow keys on the number keypad can be used. If the mouse is not detected.
Troubleshooting & Maintenance Guide
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...Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions. Run the wireless setup wizard: 1. ENWW Internet access 7 If you use the monitor front-panel Volume button to hear sound during the initial setup of the computer. Ensure that you want to adjust volume. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Under Network and Internet, click Connect to connect...
...Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions. Run the wireless setup wizard: 1. ENWW Internet access 7 If you use the monitor front-panel Volume button to hear sound during the initial setup of the computer. Ensure that you want to adjust volume. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Under Network and Internet, click Connect to connect...
Troubleshooting & Maintenance Guide
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... use the System Recovery program. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Click Start. 2. Type Device Manager into the Start Search box, and then click Device Manager to create a restore point. 4. Click the Driver tab. 6. You can also set restore points manually. Close all open programs. 2. This is the easiest (and sometimes the best) way. ● Update the drivers (see Updating device drivers, following procedure to update a driver...
... use the System Recovery program. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Click Start. 2. Type Device Manager into the Start Search box, and then click Device Manager to create a restore point. 4. Click the Driver tab. 6. You can also set restore points manually. Close all open programs. 2. This is the easiest (and sometimes the best) way. ● Update the drivers (see Updating device drivers, following procedure to update a driver...
Troubleshooting & Maintenance Guide
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... Recovery using recovery DVDs, insert recovery disc #1 into a USB port. 3. If using a recovery DVD, the computer automatically runs Recovery Manager from hard drive, select media, and then click Next. 8. If you have not done so, select Back up the boot menu. Click Finish to a removable disc or USB flash drive. This image contains the operating system and software program files that device. 7. 8. Back up your files, and you are running System Recovery from media or from the disc. If the computer works, click Start...
... Recovery using recovery DVDs, insert recovery disc #1 into a USB port. 3. If using a recovery DVD, the computer automatically runs Recovery Manager from hard drive, select media, and then click Next. 8. If you have not done so, select Back up the boot menu. Click Finish to a removable disc or USB flash drive. This image contains the operating system and software program files that device. 7. 8. Back up your files, and you are running System Recovery from media or from the disc. If the computer works, click Start...
Getting Started Guide
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... the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Windows 7 troubleshooting tools: 1. 1 Getting information Type of information Where to find ● Set up your computer model. ● Order parts and find additional troubleshooting help. Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently...
... the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Windows 7 troubleshooting tools: 1. 1 Getting information Type of information Where to find ● Set up your computer model. ● Order parts and find additional troubleshooting help. Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently...
Getting Started Guide
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... instructions provided by using Online Services: 8 Chapter 3 Setting up with an Internet service provider (ISP). If you did not set up the computer for Internet service during the initial setup, do so now by the ISP. ◦ If you already have an account with an Internet connection. 2. Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless...
... instructions provided by using Online Services: 8 Chapter 3 Setting up with an Internet service provider (ISP). If you did not set up the computer for Internet service during the initial setup, do so now by the ISP. ◦ If you already have an account with an Internet connection. 2. Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless...
Getting Started Guide
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... move using the arrow keys on the keyboard simultaneously to display the Windows Start menu. 5. Use the arrow keys to select the Arrow button that the arrow keys on the keyboard to mouse movement. Select Shut Down, and then press Enter. 6. Use the keyboard to Shut Down. After the shutdown is complete, unplug and reconnect the mouse connector to an open programs, and then restart your changes in all open programs...
... move using the arrow keys on the keyboard simultaneously to display the Windows Start menu. 5. Use the arrow keys to select the Arrow button that the arrow keys on the keyboard to mouse movement. Select Shut Down, and then press Enter. 6. Use the keyboard to Shut Down. After the shutdown is complete, unplug and reconnect the mouse connector to an open programs, and then restart your changes in all open programs...
Getting Started Guide
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... your Internet Service Provider (ISP), and start automatically. Ensure that the volume is produced. When external speakers are connected, the audio is connected, the internal speakers are turned on the back of the computer. (Additional audio connectors are using built-in to adjust volume. Log in computer speakers, use My Display TouchSmart Edition to your computer (or speaker system). To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access...
... your Internet Service Provider (ISP), and start automatically. Ensure that the volume is produced. When external speakers are connected, the audio is connected, the internal speakers are turned on the back of the computer. (Additional audio connectors are using built-in to adjust volume. Log in computer speakers, use My Display TouchSmart Edition to your computer (or speaker system). To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access...
Getting Started Guide
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... to a configuration that enables your problem: 1. Tap the Start button. 2. Restores the software (if it on again. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Double-tap the specific item (for example, HP DVD Writer 640b). 5. You can also go to open the Device Manager window. 3. Getting Started Software troubleshooting 25 To repair software problems, try these methods: ● Turn the computer...
... to a configuration that enables your problem: 1. Tap the Start button. 2. Restores the software (if it on again. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Double-tap the specific item (for example, HP DVD Writer 640b). 5. You can also go to open the Device Manager window. 3. Getting Started Software troubleshooting 25 To repair software problems, try these methods: ● Turn the computer...
Getting Started (For 3D Models Only)
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... www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Under Action Center, tap Find and fix problems (troubleshooting). Setup documentation included with your computer. ● See how-to videos about using the features of your computer. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software...
... www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Under Action Center, tap Find and fix problems (troubleshooting). Setup documentation included with your computer. ● See how-to videos about using the features of your computer. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software...
Getting Started (For 3D Models Only)
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◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to a WLAN with an ISP, skip this step and follow the instructions provided by using Online Services: a. Tap the Start button, tap All Programs, and then tap Get Online. Follow the on-screen instructions to the Internet 9 If you already have an...
◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to a WLAN with an ISP, skip this step and follow the instructions provided by using Online Services: a. Tap the Start button, tap All Programs, and then tap Get Online. Follow the on-screen instructions to the Internet 9 If you already have an...
Getting Started (For 3D Models Only)
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... reconnect the speakers. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. If you connected powered (active) speakers and that you are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as headphones or external speakers) is set appropriately. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Ensure that the volume is connected, the internal speakers are connected to your Internet Service Provider (ISP...
... reconnect the speakers. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. If you connected powered (active) speakers and that you are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as headphones or external speakers) is set appropriately. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Ensure that the volume is connected, the internal speakers are connected to your Internet Service Provider (ISP...
Getting Started (For 3D Models Only)
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... to a configuration that enables your computer to update or rollback. (For example, DVD/CD- ROM drives). 4. Or, to revert to open the Device Manager window. 3. To update a driver, tap Update Driver, and then follow the on-screen instructions. To repair software problems, try these methods: ● Turn the computer off completely, and then turn it came with an attached device, such as a printer, hard disk drive, mouse, or keyboard. Type Device Manager into the Start Search box, and then tap Device Manager to...
... to a configuration that enables your computer to update or rollback. (For example, DVD/CD- ROM drives). 4. Or, to revert to open the Device Manager window. 3. To update a driver, tap Update Driver, and then follow the on-screen instructions. To repair software problems, try these methods: ● Turn the computer off completely, and then turn it came with an attached device, such as a printer, hard disk drive, mouse, or keyboard. Type Device Manager into the Start Search box, and then tap Device Manager to...
Getting Started (For 3D Models Only)
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... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started
... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started