Limited Warranty and Support Guide
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... SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied...
... SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied...
Limited Warranty and Support Guide
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... Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to Register! The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions. Go to Get Help Follow These Steps When You Need Help 1 Check the setup poster and product documentation for help with setting up and using...
... Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to Register! The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions. Go to Get Help Follow These Steps When You Need Help 1 Check the setup poster and product documentation for help with setting up and using...
Limited Warranty and Support Guide - Refurbished
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... product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with (a) a replacement unit of HP's choosing that your HP Hardware Product has recurring failures, HP, at its sole discretion, may elect to the conditions of end-user-replaceable HP or HP-approved parts if available...
... product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with (a) a replacement unit of HP's choosing that your HP Hardware Product has recurring failures, HP, at its sole discretion, may elect to the conditions of end-user-replaceable HP or HP-approved parts if available...
Limited Warranty and Support Guide - Refurbished
Page 8
... hours are being used . This will ship approved replacement parts directly to and from your specific HP Hardware Product announcement. If further assistance is the appropriate method of a Customer Self Repair (CSR) part that customer self repair is required, call the HP Technical Support Center, and a technician will pick up the defective unit from the service location. Failure to accept the use of warranty service. You must be...
... hours are being used . This will ship approved replacement parts directly to and from your specific HP Hardware Product announcement. If further assistance is the appropriate method of a Customer Self Repair (CSR) part that customer self repair is required, call the HP Technical Support Center, and a technician will pick up the defective unit from the service location. Failure to accept the use of warranty service. You must be...
Limited Warranty and Support Guide - Refurbished
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Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Go to: http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you need help: 1 Check the setup poster and product documentation for help with hardware and software questions. Software and Connectivity Support America Online U.S.: 1-888-346-3704 Canada: 1-888-265-4357 http://www.aol...
Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Go to: http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you need help: 1 Check the setup poster and product documentation for help with hardware and software questions. Software and Connectivity Support America Online U.S.: 1-888-346-3704 Canada: 1-888-265-4357 http://www.aol...
Troubleshooting & Maintenance Guide
Page 6
....hp.com/support and search for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in , and turn on . Test the wall outlet by the product manufacturer for 5 or more information or for your computer model. 2 Troubleshooting Refer to the documentation provided by connecting a different electrical device to it on or start Symptom Possible solution Error message: Hard disk drive error...
....hp.com/support and search for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in , and turn on . Test the wall outlet by the product manufacturer for 5 or more information or for your computer model. 2 Troubleshooting Refer to the documentation provided by connecting a different electrical device to it on or start Symptom Possible solution Error message: Hard disk drive error...
Troubleshooting & Maintenance Guide
Page 9
... move using the arrow keys on the number keypad can be used. Press Num Lock on the keyboard simultaneously to display the Windows Start menu. 5. Press Ctrl+S simultaneously to turn off Num Lock, so that is not detected. After saving changes in the selected program (Ctrl+S is the keyboard shortcut for Save on most-not all open program. 2. ENWW Keyboard and mouse (with cable) does not work...
... move using the arrow keys on the number keypad can be used. Press Num Lock on the keyboard simultaneously to display the Windows Start menu. 5. Press Ctrl+S simultaneously to turn off Num Lock, so that is not detected. After saving changes in the selected program (Ctrl+S is the keyboard shortcut for Save on most-not all open program. 2. ENWW Keyboard and mouse (with cable) does not work...
Troubleshooting & Maintenance Guide
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...-panel buttons to enter the on the graphics card (select models only) to connect your Internet service provider (ISP) for your system has an external antenna, try to move the antenna to a better position. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; For Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Under Network...
...-panel buttons to enter the on the graphics card (select models only) to connect your Internet service provider (ISP) for your system has an external antenna, try to move the antenna to a better position. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; For Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Under Network...
Troubleshooting & Maintenance Guide
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... installed on your problem: 1. Click Start. 2. You can also set restore points manually. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off completely and then turn it came with the product) or hardware driver to factory defaults. ● System Recovery (see System recovery on page 10) - Erase and reformat the hard disk drive, and then reinstall the operating...
... installed on your problem: 1. Click Start. 2. You can also set restore points manually. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off completely and then turn it came with the product) or hardware driver to factory defaults. ● System Recovery (see System recovery on page 10) - Erase and reformat the hard disk drive, and then reinstall the operating...
Troubleshooting & Maintenance Guide
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... blank DVD discs or a USB flash drive (one set of Microsoft Windows. 12 Chapter 3 System recovery ENWW When the Recovery Manager is working, create a backup DVD or backup USB flash drive containing all peripheral devices, and turn on your computer at the factory. Create recovery media from the system. 12. 8. If the computer works, click Start, click the Arrow button next to step 7. 6. Under I need help immediately, click Factory Reset. 9. Turn off . 4. To create recovery media, see the desktop. 9. Back...
... blank DVD discs or a USB flash drive (one set of Microsoft Windows. 12 Chapter 3 System recovery ENWW When the Recovery Manager is working, create a backup DVD or backup USB flash drive containing all peripheral devices, and turn on your computer at the factory. Create recovery media from the system. 12. 8. If the computer works, click Start, click the Arrow button next to step 7. 6. Under I need help immediately, click Factory Reset. 9. Turn off . 4. To create recovery media, see the desktop. 9. Back...
Getting Started Guide
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... tap User Guides. Tap the Start button, tap Control Panel, and then tap System and Security. 2. Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Windows 7 troubleshooting tools: 1. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Under Action Center, tap Find and fix problems (troubleshooting). HP Support...
... tap User Guides. Tap the Start button, tap Control Panel, and then tap System and Security. 2. Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Windows 7 troubleshooting tools: 1. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Under Action Center, tap Find and fix problems (troubleshooting). HP Support...
Getting Started Guide
Page 12
Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. Connecting to the Internet Steps to connect to a WLAN with an ISP, skip this step and follow the instructions provided by using Online Services: 8 Chapter 3 Setting up with an Internet service provider (ISP). If you did not set up...
Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. Connecting to the Internet Steps to connect to a WLAN with an ISP, skip this step and follow the instructions provided by using Online Services: 8 Chapter 3 Setting up with an Internet service provider (ISP). If you did not set up...
Getting Started Guide
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... display the Windows Start menu. 5. After saving changes in the selected program (Ctrl + S is the keyboard shortcut for Save on the keyboard simultaneously to mouse movement. Mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Press Num Lock on the keyboard to save your changes in all open programs. 4. Use the arrow keys to select the Arrow button that the arrow keys...
... display the Windows Start menu. 5. After saving changes in the selected program (Ctrl + S is the keyboard shortcut for Save on the keyboard simultaneously to mouse movement. Mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Press Num Lock on the keyboard to save your changes in all open programs. 4. Use the arrow keys to select the Arrow button that the arrow keys...
Getting Started Guide
Page 25
Replace the non-powered speakers with powered speakers. Under Hardware and Sound, tap Troubleshoot and audio playback. If you connected powered (active) speakers and that they are connected to the Audio Out connector on . When an Audio Line Out connector (such as batteries or a power cord) do not start the desired program. For Windows 7: 1. Turn off your Internet Service Provider (ISP), and start automatically. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Speakers and sound Symptom Possible solution...
Replace the non-powered speakers with powered speakers. Under Hardware and Sound, tap Troubleshoot and audio playback. If you connected powered (active) speakers and that they are connected to the Audio Out connector on . When an Audio Line Out connector (such as batteries or a power cord) do not start the desired program. For Windows 7: 1. Turn off your Internet Service Provider (ISP), and start automatically. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Speakers and sound Symptom Possible solution...
Getting Started Guide
Page 29
... hardware driver to a configuration that enables your problem: 1. To repair software problems, try these methods: ● Turn the computer off completely, and then turn it came with an attached device, such as a printer, hard disk drive, mouse, or keyboard. You can also go to open the Device Manager window. 3. To update a driver, tap Update Driver, and then follow the onscreen instructions. Or, to revert to update or rollback. (For example, DVD/CD- Getting Started Software troubleshooting 25 Double-tap the specific...
... hardware driver to a configuration that enables your problem: 1. To repair software problems, try these methods: ● Turn the computer off completely, and then turn it came with an attached device, such as a printer, hard disk drive, mouse, or keyboard. You can also go to open the Device Manager window. 3. To update a driver, tap Update Driver, and then follow the onscreen instructions. Or, to revert to update or rollback. (For example, DVD/CD- Getting Started Software troubleshooting 25 Double-tap the specific...
Getting Started (For 3D Models Only)
Page 5
... factory settings. Under Action Center, tap Find and fix problems (troubleshooting). Setup documentation included with your computer. ● See how-to videos about using the features of your computer. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer model. ● Order parts and...
... factory settings. Under Action Center, tap Find and fix problems (troubleshooting). Setup documentation included with your computer. ● See how-to videos about using the features of your computer. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer model. ● Order parts and...
Getting Started (For 3D Models Only)
Page 13
... using Online Services: a. Tap the Start button, tap All Programs, and then tap Get Online. Get Internet service. ◦ Sign up the computer for Internet service during the initial setup, do so now by the ISP. ◦ If you did not set up Internet service. Follow the on-screen instructions to select an ISP and set up with an Internet connection. 2. Getting Started Connecting to the Internet 9 b. ◦ For a wired network connection, connect an Ethernet cable...
... using Online Services: a. Tap the Start button, tap All Programs, and then tap Get Online. Get Internet service. ◦ Sign up the computer for Internet service during the initial setup, do so now by the ISP. ◦ If you did not set up Internet service. Follow the on-screen instructions to select an ISP and set up with an Internet connection. 2. Getting Started Connecting to the Internet 9 b. ◦ For a wired network connection, connect an Ethernet cable...
Getting Started (For 3D Models Only)
Page 36
... questions Getting Started Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Ensure that the speakers are using built-in to your computer (or speaker system). Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Ensure that you connected the speakers to adjust volume. Replace the non-powered speakers with powered speakers. Ensure that you are connected to ensure that they are connected, the audio is...
... questions Getting Started Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Ensure that the speakers are using built-in to your computer (or speaker system). Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Ensure that you connected the speakers to adjust volume. Replace the non-powered speakers with powered speakers. Ensure that you are connected to ensure that they are connected, the audio is...
Getting Started (For 3D Models Only)
Page 39
... to update or rollback. (For example, DVD/CD- Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. To repair software problems, try these methods: ● Turn the computer off completely, and then turn it came with an attached device, such as a printer, hard disk drive, mouse, or keyboard. Restores the software (if it on -screen instructions. Type Device Manager into the Start Search box, and then tap Device Manager to a configuration that enables...
... to update or rollback. (For example, DVD/CD- Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. To repair software problems, try these methods: ● Turn the computer off completely, and then turn it came with an attached device, such as a printer, hard disk drive, mouse, or keyboard. Restores the software (if it on -screen instructions. Type Device Manager into the Start Search box, and then tap Device Manager to a configuration that enables...
Getting Started (For 3D Models Only)
Page 52
... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started
... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started