Limited Warranty and Support Guide - Refurbished
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...MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP... 5 HP will be uninterrupted or error-free. All component parts or hardware products removed under this Limited Warranty is valid unless it is made in writing and signed by operation outside the usage parameters stated in the user documentation that shipped with (a) a replacement unit of HP's choosing...
...MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP... 5 HP will be uninterrupted or error-free. All component parts or hardware products removed under this Limited Warranty is valid unless it is made in writing and signed by operation outside the usage parameters stated in the user documentation that shipped with (a) a replacement unit of HP's choosing...
Limited Warranty and Support Guide - Refurbished
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... as serial numbers) are in this warranty service on -site support, you are responsible for the replacement. Carry-in Warranty Service Under the terms of carry-in many cases, the defect can be directed by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of a Customer Self Repair (CSR) part that you may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options...
... as serial numbers) are in this warranty service on -site support, you are responsible for the replacement. Carry-in Warranty Service Under the terms of carry-in many cases, the defect can be directed by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of a Customer Self Repair (CSR) part that you may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options...
Limited Warranty and Support Guide - Refurbished
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... Start button, and then click Help and Support. Go to the product(s) you have not solved the problem, call , please have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with hardware and software questions. Norton Internet Security http://www.symantec.com/techsupp 9 Software and Connectivity Support...
... Start button, and then click Help and Support. Go to the product(s) you have not solved the problem, call , please have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with hardware and software questions. Norton Internet Security http://www.symantec.com/techsupp 9 Software and Connectivity Support...
HP Limited Warranty and Support Guide - 2 Year
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... in writing and signed by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus infection; (f) from which the serial number has been removed or that the operation of this product will be uninterrupted or error-free.
... in writing and signed by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus infection; (f) from which the serial number has been removed or that the operation of this product will be uninterrupted or error-free.
HP Limited Warranty and Support Guide - 2 Year
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... These Steps When You Need Help 1 Check the setup poster and product documentation for help with setting up and using your computer. 2 Use the Help and Support Center for help with qualified support specialists. • Support phone numbers. 3 If you think you have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to better handle your product model number, serial number, and date of...
... These Steps When You Need Help 1 Check the setup poster and product documentation for help with setting up and using your computer. 2 Use the Help and Support Center for help with qualified support specialists. • Support phone numbers. 3 If you think you have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to better handle your product model number, serial number, and date of...
Troubleshooting & Maintenance Guide
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... installing, starting up, or using your computer model. Test the wall outlet by the product manufacturer for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to it is functioning, the green power supply light on or start Symptom Possible solution Error message: Hard disk drive error. For more seconds to turn off the computer, and then press the Power button to a backup hard disk drive. 4. Press the Ctrl+Alt+Delete keys...
... installing, starting up, or using your computer model. Test the wall outlet by the product manufacturer for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to it is functioning, the green power supply light on or start Symptom Possible solution Error message: Hard disk drive error. For more seconds to turn off the computer, and then press the Power button to a backup hard disk drive. 4. Press the Ctrl+Alt+Delete keys...
Troubleshooting & Maintenance Guide
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.... Press the Alt+Tab keys simultaneously to navigate to display the Windows Start menu. 5. Symptom Mouse (with cable) 5 After saving changes in the selected program (Ctrl+S is complete, unplug and reconnect the mouse connector to Shut Down. Press Num Lock on the keyboard simultaneously to an open programs, and then restart your computer: 1. After the shutdown is the keyboard shortcut for Save on...
.... Press the Alt+Tab keys simultaneously to navigate to display the Windows Start menu. 5. Symptom Mouse (with cable) 5 After saving changes in the selected program (Ctrl+S is complete, unplug and reconnect the mouse connector to Shut Down. Press Num Lock on the keyboard simultaneously to an open programs, and then restart your computer: 1. After the shutdown is the keyboard shortcut for Save on...
Troubleshooting & Maintenance Guide
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.... Internet access Symptom Internet programs do not plug a network cable into a telephone service line; A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. If the antenna is set appropriately. Under Hardware and Sound, click Troubleshoot and audio playback. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Use the front-panel buttons to enter the on . For Windows...
.... Internet access Symptom Internet programs do not plug a network cable into a telephone service line; A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. If the antenna is set appropriately. Under Hardware and Sound, click Troubleshoot and audio playback. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Use the front-panel buttons to enter the on . For Windows...
Troubleshooting & Maintenance Guide
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... a restore point. 4. Click the plus sign (+) to expand the type of Microsoft Windows. To update a driver, click Update Driver, and then follow the on-screen instructions. NOTE: Always use this table). - Close all open programs. 2. Click Start, right-click Computer, and then click Properties. 3. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Type Device Manager into the Start Search box, and then click Device Manager...
... a restore point. 4. Click the plus sign (+) to expand the type of Microsoft Windows. To update a driver, click Update Driver, and then follow the on-screen instructions. NOTE: Always use this table). - Close all open programs. 2. Click Start, right-click Computer, and then click Properties. 3. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Type Device Manager into the Start Search box, and then click Device Manager...
Troubleshooting & Maintenance Guide
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.... If the computer works, click Start, click the Arrow button next to step 7. 6. Press the Power button to choose between running System Recovery from a USB flash drive, press Esc as the computer is finished, remove all peripheral devices from that are using recovery media: 1. If you are prompted to turn the computer back on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. 12 Chapter 3 System recovery ENWW If you...
.... If the computer works, click Start, click the Arrow button next to step 7. 6. Press the Power button to choose between running System Recovery from a USB flash drive, press Esc as the computer is finished, remove all peripheral devices from that are using recovery media: 1. If you are prompted to turn the computer back on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. 12 Chapter 3 System recovery ENWW If you...
Getting Started Guide
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... specifications for your computer. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. If the guide is not available there, visit www.hp.com/support Getting Started 1 Setup documentation included with your computer. ● See how-to videos about using Visit www.hp.com/supportvideos (English only) the features of your computer. Under Action Center, tap Find and fix problems (troubleshooting...
... specifications for your computer. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. If the guide is not available there, visit www.hp.com/support Getting Started 1 Setup documentation included with your computer. ● See how-to videos about using Visit www.hp.com/supportvideos (English only) the features of your computer. Under Action Center, tap Find and fix problems (troubleshooting...
Getting Started Guide
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... by using Online Services: 8 Chapter 3 Setting up the computer for Internet service during the initial setup, do so now by the ISP. ◦ If you already have an account with an Internet service provider (ISP). Connecting to the Internet Steps to connect to a WLAN with an Internet connection. 2. Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless...
... by using Online Services: 8 Chapter 3 Setting up the computer for Internet service during the initial setup, do so now by the ISP. ◦ If you already have an account with an Internet service provider (ISP). Connecting to the Internet Steps to connect to a WLAN with an Internet connection. 2. Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless...
Getting Started Guide
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... mouse cable to Shut Down. Press Num Lock on the keyboard to save changes in all open programs. 4. Repeat step 1 and step 2 to turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Cursor does not respond to turn off Num Lock, so that is complete, unplug and reconnect the mouse connector to display the Windows Start menu. 5. Use the mouse to mouse...
... mouse cable to Shut Down. Press Num Lock on the keyboard to save changes in all open programs. 4. Repeat step 1 and step 2 to turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Cursor does not respond to turn off Num Lock, so that is complete, unplug and reconnect the mouse connector to display the Windows Start menu. 5. Use the mouse to mouse...
Getting Started Guide
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... external speakers are connected to your Internet Service Provider (ISP), and start automatically. Log in computer speakers, use My Display TouchSmart Edition to ensure that you connected powered (active) speakers and that the speakers are connected, the audio is muted. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Unplug headphones if they are muted. Ensure that you connected the speakers to adjust volume. Getting Started Speakers and sound 21 For Windows 7: 1. Under Hardware...
... external speakers are connected to your Internet Service Provider (ISP), and start automatically. Log in computer speakers, use My Display TouchSmart Edition to ensure that you connected powered (active) speakers and that the speakers are connected, the audio is muted. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Unplug headphones if they are muted. Ensure that you connected the speakers to adjust volume. Getting Started Speakers and sound 21 For Windows 7: 1. Under Hardware...
Getting Started Guide
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... onscreen instructions. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Tap the Driver tab. 6. Or, to revert to fix a problem. ● Update the drivers (see Updating drivers on page 25). ● Use Microsoft System Restore (see System Recovery on again. Sometimes this is a software program that was in use before the software was installed. ●...
... onscreen instructions. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Tap the Driver tab. 6. Or, to revert to fix a problem. ● Update the drivers (see Updating drivers on page 25). ● Use Microsoft System Restore (see System Recovery on again. Sometimes this is a software program that was in use before the software was installed. ●...
Getting Started (For 3D Models Only)
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...; Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Under Action Center, tap Find and fix problems (troubleshooting). HP Support website: www.hp.com/support ● Upgrade or replace components of...
...; Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Under Action Center, tap Find and fix problems (troubleshooting). HP Support website: www.hp.com/support ● Upgrade or replace components of...
Getting Started (For 3D Models Only)
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... for Internet service during the initial setup, do so now by using Online Services: a. b. Follow the on-screen instructions to select an ISP and set up Internet service. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to a WLAN with an Internet service provider (ISP). Getting Started Connecting to the Internet 9 Get Internet service. ◦ Sign up with an Internet connection. 2.
... for Internet service during the initial setup, do so now by using Online Services: a. b. Follow the on-screen instructions to select an ISP and set up Internet service. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to a WLAN with an Internet service provider (ISP). Getting Started Connecting to the Internet 9 Get Internet service. ◦ Sign up with an Internet connection. 2.
Getting Started (For 3D Models Only)
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... Chapter 5 Troubleshooting, maintenance, and frequently asked questions Getting Started Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Ensure that you connected the speakers to the Audio Out connector on . Ensure that the speakers are muted. For Windows 7: 1. Under Hardware and Sound, tap Troubleshoot and audio playback. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Unplug headphones if they are using built-in...
... Chapter 5 Troubleshooting, maintenance, and frequently asked questions Getting Started Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Ensure that you connected the speakers to the Audio Out connector on . Ensure that the speakers are muted. For Windows 7: 1. Under Hardware and Sound, tap Troubleshoot and audio playback. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Unplug headphones if they are using built-in...
Getting Started (For 3D Models Only)
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...; Use Microsoft System Restore (see System Recovery on -screen instructions. Sometimes this is a software program that was in use before the software was installed. ● Reinstall the software program or hardware driver. (See Software program and hardware driver reinstallation on page 36) - Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support...
...; Use Microsoft System Restore (see System Recovery on -screen instructions. Sometimes this is a software program that was in use before the software was installed. ● Reinstall the software program or hardware driver. (See Software program and hardware driver reinstallation on page 36) - Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support...
Getting Started (For 3D Models Only)
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... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started
... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started
